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Freelance Help Desk Tier 2 Jobs (NOW HIRING)

OBXtek

Help Desk Tier II/ Public Trust

Washington, DC · On-site

$22.75 - $30.50/hr

Provide excellent Level 1 and Level 2 Service Desk support and exemplary customer service to on ... Ensure smooth daily operations of the help desk, and as often as possible, assume leadership role ...

Apex Systems

Tier 2 Help Desk

Memphis, TN · On-site

$17.75 - $24/hr

Job#: 3041945 Tier 2 Help Desk Location: Memphis, Tennessee (Onsite) *Must be willing and able to work 2nd Shift Hours: 3PM-12AM CST * Role Overview We are seeking experienced Tier II Technicians to ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$21.50 - $29.25/hr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Help Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ...

OBXtek

Help Desk Tier II/ Public Trust

Washington, DC

$22.75 - $30.50/hr

Provide excellent Level 1 and Level 2 Service Desk support and exemplary customer service to on ... Ensure smooth daily operations of the help desk, and as often as possible, assume leadership role ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$21.50 - $29.25/hr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Help Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$21.50 - $29.25/hr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service ... Help Desk staff* Add and delete user accounts and maintain groups as required* Log and report each ...

Advanced Business Innovations

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SUPPORT DESK - Tier II Technician

Los Angeles, CA · On-site

$30 - $33/hr

Support Desk Tier II IT Technician About the Role We are seeking a proactive and skilled Tier 2 ... of help desk or technical support experience in an MSP or multi-client environment. * Solid ...

Advanced Business Innovations

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SUPPORT DESK - Tier II Technician

Santa Clarita, CA · On-site

$30 - $33/hr

Support Desk Tier II IT Technician About the Role We are seeking a proactive and skilled Tier 2 ... of help desk or technical support experience in an MSP or multi-client environment. * Solid ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 technical support as the central point of contact for all IT-related inquiries and end user requests.

Valcom

Tier II Help Desk Support

Hazelwood, MO · On-site

$25 - $30/hr

Join Us as a Tier 2 Help Desk Technician at Potter Global Technologies At Potter Global Technologies, we've been protecting lives around the world for over 125 years-and we're just getting started.

New

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SUPPORT DESK - Tier II Technician

Canoga Park, CA · On-site

$30 - $33/hr

Support Desk Tier II IT Technician About the Role We are seeking a proactive and skilled Tier 2 ... of help desk or technical support experience in an MSP or multi-client environment. * Solid ...

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Freelance Help Desk Tier 2 information

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How much do freelance help desk tier 2 jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for freelance help desk tier 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
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Freelance Help Desk Tier 2 jobs near you
Infographic showing various Freelance Help Desk Tier 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Tier II/ Public Trust

OBXtek

Washington, DC • On-site

$22.75 - $30.50/hr

Full-time

Re-posted 5 days ago

Job description

Company Description
OBXtek Inc.
Job Description
Provide excellent Level 1 and Level 2 Service Desk support and exemplary customer service to on-site customers on a variety of issues involving Windows XP through Windows 7 and Microsoft Office 2003 and 2010 to include Visio, Project, Access, Microsoft Exchange, and SharePoint. Provide hardware support to desktop computers laptops, printers, tablets, cell phones and associated peripherals such as scanners, and video teleconferencing equipment. Interact with on-site personnel such as network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Provide recommendations for modifications to systems and applications to reduce user problems.
Ensure smooth daily operations of the help desk, and as often as possible, assume leadership role in resolving customer desktop, laptop, printer, and related software problems.
Mentor/train lower- level Contractor personnel to resolve end user problems.
Provide LAN/WAN system tape backups
Provide services in the development of local Integrated Campus Support procedures
Provide services with the development and training for OI&T staff
Research new product availability as directed by the OI&T Project Manager
Act as liaison between OI&T and vendor to resolve related warranty problems
Travel as approved by OI&T Project Manager to provide services on special projects and provide
backup for other sites
Provide services in developing required project status reports to be submitted OI&T management
Participate in weekly project conference calls
Qualifications
Must have a minimum of three years experience in desktop and server technologies and has passed at least two IT Certified Exams in Windows XP or Windows 2003, 2008, 2010.
Shall have experience with Windows OS, Microsoft Office Professional Suite, and Microsoft Exchange.
Understand client/server relationship, mainframe and peripheral equipment associated with complete system integration.
Develops, plans, and performs/supervises assignments of substantial variety and complexity.
Technicians require knowledge of written and oral communication skills.
Understands Microsoft technology relationships with Novell/Banyan Vines/DEC environments.
Applies knowledge to support customer, management, and technical and budget requirements
Additional Information
All your information will be kept confidential according to EEO guidelines.

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