Help Desk Role
$34.46/hr
Support enterprise cybersecurity requirements by following established security policies and ... Participate in shift rotations, after-hours support, or on-call activities as required. Skills Help ...
$34.46/hr
Support enterprise cybersecurity requirements by following established security policies and ... Participate in shift rotations, after-hours support, or on-call activities as required. Skills Help ...
$34.46/hr
Support enterprise cybersecurity requirements by following established security policies and ... Participate in shift rotations, after-hours support, or on-call activities as required. Skills Help ...
Barbaricum is seeking a Help Desk Specialist to provide first-line technical support for TRADOC G2 ... DoD cybersecurity protocols. This role requires at least three (3) years of experience in ...
Barbaricum is seeking a Help Desk Specialist to provide first-line technical support for TRADOC G2 ... DoD cybersecurity protocols. This role requires at least three (3) years of experience in ...
Trenton, NJ · On-site
Job Title: Help Desk Coordinator Location: Hybrid (Trenton, NJ) Job Type: Contract - 4 Months ... network security , and cybersecurity . Their primary focus is on providing human-centered ...
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Trenton, NJ · On-site
Job Title: Help Desk Coordinator Location: Hybrid (Trenton, NJ) Job Type: Contract - 4 Months ... network security , and cybersecurity . Their primary focus is on providing human-centered ...
Atlanta, GA · On-site
$25 - $27/hr
Help Desk Pay Rate Range: $25-$27.50/hr on W2 Location: Atlanta, GA 30329 Duration: 12+ Months ... Work closely with Infrastructure, Cybersecurity, Applications, Telecommunications, and vendors to ...
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Atlanta, GA · On-site
$25 - $27/hr
Help Desk Pay Rate Range: $25-$27.50/hr on W2 Location: Atlanta, GA 30329 Duration: 12+ Months ... Work closely with Infrastructure, Cybersecurity, Applications, Telecommunications, and vendors to ...
Help Desk Specialist We are looking for a customer-focused, technically skilled, and motivated ... Educate users on technology best practices, cybersecurity awareness, password security, phishing ...
Help Desk Specialist We are looking for a customer-focused, technically skilled, and motivated ... Educate users on technology best practices, cybersecurity awareness, password security, phishing ...
Albany, NY · On-site
$70K - $80K/yr
Help Desk Specialist Location: Albany, NY 12207 Schedule: Full-time, onsite Monday-Friday Salary ... Follow established technical, cybersecurity, and agency operating procedures Equipment & Property ...
Albany, NY · On-site
$70K - $80K/yr
Help Desk Specialist Location: Albany, NY 12207 Schedule: Full-time, onsite Monday-Friday Salary ... Follow established technical, cybersecurity, and agency operating procedures Equipment & Property ...
Syracuse, NY · On-site
$70K - $80K/yr
Help Desk Specialist Location: Syracuse, NY Schedule: Full-time, onsite Monday-Friday Salary: $70 ... Follow established technical, cybersecurity, and agency operating procedures Equipment & Property ...
Syracuse, NY · On-site
$70K - $80K/yr
Help Desk Specialist Location: Syracuse, NY Schedule: Full-time, onsite Monday-Friday Salary: $70 ... Follow established technical, cybersecurity, and agency operating procedures Equipment & Property ...
Quantico, VA · On-site
$25 - $30/hr
Help Desk Analyst Job Location: Quantico, VA Compensation: $25 - $30/hr. Eligibility/Clearance ... Cybersecurity, or related technical field (or equivalent experience). ATR is an Equal Opportunity ...
Quantico, VA · On-site
$25 - $30/hr
Help Desk Analyst Job Location: Quantico, VA Compensation: $25 - $30/hr. Eligibility/Clearance ... Cybersecurity, or related technical field (or equivalent experience). ATR is an Equal Opportunity ...
Ensure compliance with DoD and organizational cybersecurity policies and procedures. * Develop and maintain Help Desk documentation, knowledge base entries, and performance metrics. Minimum ...
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Ensure compliance with DoD and organizational cybersecurity policies and procedures. * Develop and maintain Help Desk documentation, knowledge base entries, and performance metrics. Minimum ...
$24.04 - $27/hr
A basic understanding of Cybersecurity technologies (MFA, DUO, MDM, etc.) * Meet SLA's, KPI's and ... HELP DESK TECHNICIAN LOCATION: Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST Monday ...
$24.04 - $27/hr
A basic understanding of Cybersecurity technologies (MFA, DUO, MDM, etc.) * Meet SLA's, KPI's and ... HELP DESK TECHNICIAN LOCATION: Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST Monday ...
Provide after-hours on-call support for mission-critical incidents and outages when required ... Coordinate with systems administrators, network administrators, cybersecurity personnel, Government ...
Provide after-hours on-call support for mission-critical incidents and outages when required ... Coordinate with systems administrators, network administrators, cybersecurity personnel, Government ...
Rockville, MD · On-site
$24.04 - $27/hr
A basic understanding of Cybersecurity technologies (MFA, DUO, MDM, etc.) * Meet SLA's, KPI's and ... HELP DESK TECHNICIAN LOCATION: Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST Monday ...
Rockville, MD · On-site
$24.04 - $27/hr
A basic understanding of Cybersecurity technologies (MFA, DUO, MDM, etc.) * Meet SLA's, KPI's and ... HELP DESK TECHNICIAN LOCATION: Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST Monday ...
Get to Know Us Horizon3 is a fast-growing, remote cybersecurity company dedicated to the mission of ... Develop and maintain help desk workflows, knowledge base content, runbooks, and support ...
Get to Know Us Horizon3 is a fast-growing, remote cybersecurity company dedicated to the mission of ... Develop and maintain help desk workflows, knowledge base content, runbooks, and support ...
Kansas City, MO · On-site
$60K/yr
Zachary Piper Solutions is seeking a Help Desk Specialist to support a company focused on enterprise IT and cybersecurity services for government networks. This position is on-site at Kansas City ...
Kansas City, MO · On-site
$60K/yr
Zachary Piper Solutions is seeking a Help Desk Specialist to support a company focused on enterprise IT and cybersecurity services for government networks. This position is on-site at Kansas City ...
$50K - $60K/yr
Provide after-hours on-call support on a shared, rotating basis; * Keep accurate and meticulous ... Help Desk must: * Experience in troubleshooting Windows and Windows applications; * Experience in ...
$50K - $60K/yr
Provide after-hours on-call support on a shared, rotating basis; * Keep accurate and meticulous ... Help Desk must: * Experience in troubleshooting Windows and Windows applications; * Experience in ...
$18 - $24.25/hr
Participate in IT audits and help ensure adherence to cybersecurity protocols and regulatory ... Periodic On-Call Support: Provide on-call support during evenings and weekends as necessary to ...
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$18 - $24.25/hr
Participate in IT audits and help ensure adherence to cybersecurity protocols and regulatory ... Periodic On-Call Support: Provide on-call support during evenings and weekends as necessary to ...
Arlington, VA · On-site
$45K - $50K/yr
We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... You will work alongside systems administrators, cybersecurity personnel, and government ...
Arlington, VA · On-site
$45K - $50K/yr
We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... You will work alongside systems administrators, cybersecurity personnel, and government ...
Jacksonville, FL · On-site
$18 - $24.25/hr
Participate in IT audits and help ensure adherence to cybersecurity protocols and regulatory ... Periodic On-Call Support: Provide on-call support during evenings and weekends as necessary to ...
Jacksonville, FL · On-site
$18 - $24.25/hr
Participate in IT audits and help ensure adherence to cybersecurity protocols and regulatory ... Periodic On-Call Support: Provide on-call support during evenings and weekends as necessary to ...
Phoenix, AZ · On-site
$19.75 - $26.75/hr
... cybersecurity, and infrastructure solutions to businesses across multiple industries. Our team is ... Participation in a rotating on-call schedule, including alternate weekends, is required.
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Phoenix, AZ · On-site
$19.75 - $26.75/hr
... cybersecurity, and infrastructure solutions to businesses across multiple industries. Our team is ... Participation in a rotating on-call schedule, including alternate weekends, is required.
$50K - $60K/yr
Provide after-hours on-call support on a shared, rotating basis; * Keep accurate and meticulous ... Help Desk must: * Experience in troubleshooting Windows and Windows applications; * Experience in ...
$50K - $60K/yr
Provide after-hours on-call support on a shared, rotating basis; * Keep accurate and meticulous ... Help Desk must: * Experience in troubleshooting Windows and Windows applications; * Experience in ...
$12.74 - $14.05
8% of jobs
$14.05 - $15.36
4% of jobs
$16.67 is the 25th percentile. Wages below this are outliers.
$15.36 - $16.67
13% of jobs
$16.67 - $17.99
13% of jobs
$17.99 - $19.30
9% of jobs
The median wage is $19.54 / hr.
$19.30 - $20.61
17% of jobs
$21.29 is the 75th percentile. Wages above this are outliers.
$20.61 - $21.92
22% of jobs
$21.92 - $23.23
7% of jobs
$23.23 - $24.54
4% of jobs
$24.54 - $25.85
1% of jobs
$25.85 - $27.16
2% of jobs
$12
$19
$27
| Aspect | On Call Cyber Security Help Desk | Cyber Security Analyst |
|---|---|---|
| Certifications | CompTIA Security+, Network+ | CEH, CISSP, Security+ |
| Work Environment | Help desk, support centers, on-call shifts | Office, security operations centers, project-based |
| Employer & Industry Usage | IT support firms, managed service providers | Corporate, government, cybersecurity firms |
| Search & Comparison Intent | Job duties, responsibilities, certifications | Skills, career path, roles |
The On Call Cyber Security Help Desk primarily handles immediate security issues, providing support and troubleshooting during on-call shifts. In contrast, a Cyber Security Analyst focuses on analyzing security threats, implementing security measures, and monitoring systems. While both roles require security certifications and work within the cybersecurity industry, the Help Desk role is more support-oriented and reactive, whereas the Analyst role is strategic and proactive.

$34.46/hr
Contractor
Medical, Dental, Vision, Life, Retirement, PTO
Posted 16 days ago
****This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)****
***Because an active or interim DoD clearance is required, U.S. Citizenship is required***
Description
Serve as the first point of contact for IT-related incidents and service requests via phone, email, chat, and ticketing systems.
Troubleshoot and resolve issues involving:
Windows operating systems
Microsoft 365 applications
Active Directory user accounts
VPN connectivity
Network access
Mobile devices
Printers and peripheral equipment
Create, update, document, and close tickets within the organization's IT Service Management platform.
Escalate unresolved incidents to appropriate Tier II, Tier III, or engineering teams while maintaining ownership and communication with customers.
Perform password resets, account provisioning, access management, and user onboarding/offboarding support.
Monitor ticket queues to ensure service requests are addressed within established SLA requirements.
Maintain detailed documentation of troubleshooting steps, resolutions, and customer interactions.
Support enterprise cybersecurity requirements by following established security policies and procedures.
Collaborate with internal teams to identify recurring issues and recommend process improvements.
Participate in shift rotations, after-hours support, or on-call activities as required.
Skills
Help desk support, Help desk, Service desk, Troubleshooting, Active directory, Technical support, Phone support
Top Skills Details
Help desk support,Help desk,Service desk,Troubleshooting,Active directory,Technical support,Phone support
Additional Skills & Qualifications
Working knowledge of:
Microsoft Windows 10/11
Microsoft 365 Suite
Active Directory
Exchange Online
VPN technologies
Remote support tools
Experience Level
Intermediate Level
Job Type & LocationThis is a Contract position based out of Kansas City, MO.
Pay and BenefitsThe pay range for this position is $34.46 - $34.46/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Kansas City,MO.
Application DeadlineThis position is anticipated to close on Jul 31, 2026.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global ServicesWe’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.