Help Desk Coordinator
Trenton, NJ ยท On-site
Job Title: Help Desk Coordinator Location: Hybrid (Trenton, NJ) Job Type: Contract - 4 Months ... network security , and cybersecurity . Their primary focus is on providing human-centered ...
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Trenton, NJ ยท On-site
Job Title: Help Desk Coordinator Location: Hybrid (Trenton, NJ) Job Type: Contract - 4 Months ... network security , and cybersecurity . Their primary focus is on providing human-centered ...
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Trenton, NJ ยท On-site
Job Title: Help Desk Coordinator Location: Hybrid (Trenton, NJ) Job Type: Contract - 4 Months ... network security , and cybersecurity . Their primary focus is on providing human-centered ...
Atlanta, GA ยท On-site
$25 - $27/hr
Help Desk Pay Rate Range: $25-$27.50/hr on W2 Location: Atlanta, GA 30329 Duration: 12+ Months ... Work closely with Infrastructure, Cybersecurity, Applications, Telecommunications, and vendors to ...
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Atlanta, GA ยท On-site
$25 - $27/hr
Help Desk Pay Rate Range: $25-$27.50/hr on W2 Location: Atlanta, GA 30329 Duration: 12+ Months ... Work closely with Infrastructure, Cybersecurity, Applications, Telecommunications, and vendors to ...
Albany, NY ยท On-site
$85K - $95K/yr
Help Desk Technician Location: Albany, NY 12207 Schedule: Full-time, onsite Monday-Friday Salary ... Follow established technical, cybersecurity, and agency operating procedures Equipment & Property ...
Albany, NY ยท On-site
$85K - $95K/yr
Help Desk Technician Location: Albany, NY 12207 Schedule: Full-time, onsite Monday-Friday Salary ... Follow established technical, cybersecurity, and agency operating procedures Equipment & Property ...
Help Desk Specialist We are looking for a customer-focused, technically skilled, and motivated ... Educate users on technology best practices, cybersecurity awareness, password security, phishing ...
Help Desk Specialist We are looking for a customer-focused, technically skilled, and motivated ... Educate users on technology best practices, cybersecurity awareness, password security, phishing ...
Albany, NY ยท On-site
$70K - $80K/yr
Help Desk Specialist Location: Albany, NY 12207 Schedule: Full-time, onsite Monday-Friday Salary ... Follow established technical, cybersecurity, and agency operating procedures Equipment & Property ...
Albany, NY ยท On-site
$70K - $80K/yr
Help Desk Specialist Location: Albany, NY 12207 Schedule: Full-time, onsite Monday-Friday Salary ... Follow established technical, cybersecurity, and agency operating procedures Equipment & Property ...
Syracuse, NY ยท On-site
$70K - $80K/yr
Help Desk Specialist Location: Syracuse, NY Schedule: Full-time, onsite Monday-Friday Salary: $70 ... Follow established technical, cybersecurity, and agency operating procedures Equipment & Property ...
Syracuse, NY ยท On-site
$70K - $80K/yr
Help Desk Specialist Location: Syracuse, NY Schedule: Full-time, onsite Monday-Friday Salary: $70 ... Follow established technical, cybersecurity, and agency operating procedures Equipment & Property ...
Quantico, VA ยท On-site
$25 - $30/hr
Help Desk Analyst Job Location: Quantico, VA Compensation: $25 - $30/hr. Eligibility/Clearance ... Cybersecurity, or related technical field (or equivalent experience). ATR is an Equal Opportunity ...
Quantico, VA ยท On-site
$25 - $30/hr
Help Desk Analyst Job Location: Quantico, VA Compensation: $25 - $30/hr. Eligibility/Clearance ... Cybersecurity, or related technical field (or equivalent experience). ATR is an Equal Opportunity ...
Rockville, MD ยท On-site
$24.04 - $27/hr
A basic understanding of Cybersecurity technologies (MFA, DUO, MDM, etc.) * Meet SLA's, KPI's and ... HELP DESK TECHNICIAN LOCATION: Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST Monday ...
Rockville, MD ยท On-site
$24.04 - $27/hr
A basic understanding of Cybersecurity technologies (MFA, DUO, MDM, etc.) * Meet SLA's, KPI's and ... HELP DESK TECHNICIAN LOCATION: Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST Monday ...
Ensure compliance with DoD and organizational cybersecurity policies and procedures. * Develop and maintain Help Desk documentation, knowledge base entries, and performance metrics. Minimum ...
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Ensure compliance with DoD and organizational cybersecurity policies and procedures. * Develop and maintain Help Desk documentation, knowledge base entries, and performance metrics. Minimum ...
Get to Know Us Horizon3 is a fast-growing, remote cybersecurity company dedicated to the mission of ... Develop and maintain help desk workflows, knowledge base content, runbooks, and support ...
Get to Know Us Horizon3 is a fast-growing, remote cybersecurity company dedicated to the mission of ... Develop and maintain help desk workflows, knowledge base content, runbooks, and support ...
Provide after-hours on-call support for mission-critical incidents and outages when required ... Coordinate with systems administrators, network administrators, cybersecurity personnel, Government ...
Provide after-hours on-call support for mission-critical incidents and outages when required ... Coordinate with systems administrators, network administrators, cybersecurity personnel, Government ...
Rockville, MD ยท On-site
$24.04 - $27/hr
A basic understanding of Cybersecurity technologies (MFA, DUO, MDM, etc.) * Meet SLA's, KPI's and ... HELP DESK TECHNICIAN LOCATION: Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST Monday ...
Rockville, MD ยท On-site
$24.04 - $27/hr
A basic understanding of Cybersecurity technologies (MFA, DUO, MDM, etc.) * Meet SLA's, KPI's and ... HELP DESK TECHNICIAN LOCATION: Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST Monday ...
$50K - $60K/yr
Provide after-hours on-call support on a shared, rotating basis; * Keep accurate and meticulous ... Help Desk must: * Experience in troubleshooting Windows and Windows applications; * Experience in ...
$50K - $60K/yr
Provide after-hours on-call support on a shared, rotating basis; * Keep accurate and meticulous ... Help Desk must: * Experience in troubleshooting Windows and Windows applications; * Experience in ...
Arlington, VA ยท On-site
$45K - $50K/yr
We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... You will work alongside systems administrators, cybersecurity personnel, and government ...
Arlington, VA ยท On-site
$45K - $50K/yr
We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... You will work alongside systems administrators, cybersecurity personnel, and government ...
$18 - $24.25/hr
Participate in IT audits and help ensure adherence to cybersecurity protocols and regulatory ... Periodic On-Call Support: Provide on-call support during evenings and weekends as necessary to ...
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$18 - $24.25/hr
Participate in IT audits and help ensure adherence to cybersecurity protocols and regulatory ... Periodic On-Call Support: Provide on-call support during evenings and weekends as necessary to ...
Kansas City, MO ยท On-site
$60K/yr
Zachary Piper Solutions is seeking a Help Desk Specialist to support a company focused on enterprise IT and cybersecurity services for government networks. This position is on-site at Kansas City ...
Kansas City, MO ยท On-site
$60K/yr
Zachary Piper Solutions is seeking a Help Desk Specialist to support a company focused on enterprise IT and cybersecurity services for government networks. This position is on-site at Kansas City ...
Phoenix, AZ ยท On-site
$19.75 - $26.75/hr
... cybersecurity, and infrastructure solutions to businesses across multiple industries. Our team is ... Participation in a rotating on-call schedule, including alternate weekends, is required.
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Phoenix, AZ ยท On-site
$19.75 - $26.75/hr
... cybersecurity, and infrastructure solutions to businesses across multiple industries. Our team is ... Participation in a rotating on-call schedule, including alternate weekends, is required.
Jacksonville, FL ยท On-site
$18 - $24.25/hr
Participate in IT audits and help ensure adherence to cybersecurity protocols and regulatory ... Periodic On-Call Support: Provide on-call support during evenings and weekends as necessary to ...
Jacksonville, FL ยท On-site
$18 - $24.25/hr
Participate in IT audits and help ensure adherence to cybersecurity protocols and regulatory ... Periodic On-Call Support: Provide on-call support during evenings and weekends as necessary to ...
Phoenix, AZ ยท On-site
$50K - $60K/yr
Provide after-hours on-call support on a shared, rotating basis; * Keep accurate and meticulous ... Help Desk must: * Experience in troubleshooting Windows and Windows applications; * Experience in ...
Phoenix, AZ ยท On-site
$50K - $60K/yr
Provide after-hours on-call support on a shared, rotating basis; * Keep accurate and meticulous ... Help Desk must: * Experience in troubleshooting Windows and Windows applications; * Experience in ...
Phoenix, AZ ยท On-site
$24.04 - $28.85/hr
Provide after-hours on-call support on a shared, rotating basis; * Keep accurate and meticulous ... Help Desk must: * Experience in troubleshooting Windows and Windows applications; * Experience in ...
Phoenix, AZ ยท On-site
$24.04 - $28.85/hr
Provide after-hours on-call support on a shared, rotating basis; * Keep accurate and meticulous ... Help Desk must: * Experience in troubleshooting Windows and Windows applications; * Experience in ...
$12.74 - $14.05
8% of jobs
$14.05 - $15.36
4% of jobs
$16.67 is the 25th percentile. Wages below this are outliers.
$15.36 - $16.67
13% of jobs
$16.67 - $17.99
13% of jobs
$17.99 - $19.30
9% of jobs
The median wage is $19.54 / hr.
$19.30 - $20.61
17% of jobs
$21.29 is the 75th percentile. Wages above this are outliers.
$20.61 - $21.92
22% of jobs
$21.92 - $23.23
7% of jobs
$23.23 - $24.54
4% of jobs
$24.54 - $25.85
1% of jobs
$25.85 - $27.16
2% of jobs
$12
$19
$27
| Aspect | On Call Cyber Security Help Desk | Cyber Security Analyst |
|---|---|---|
| Certifications | CompTIA Security+, Network+ | CEH, CISSP, Security+ |
| Work Environment | Help desk, support centers, on-call shifts | Office, security operations centers, project-based |
| Employer & Industry Usage | IT support firms, managed service providers | Corporate, government, cybersecurity firms |
| Search & Comparison Intent | Job duties, responsibilities, certifications | Skills, career path, roles |
The On Call Cyber Security Help Desk primarily handles immediate security issues, providing support and troubleshooting during on-call shifts. In contrast, a Cyber Security Analyst focuses on analyzing security threats, implementing security measures, and monitoring systems. While both roles require security certifications and work within the cybersecurity industry, the Help Desk role is more support-oriented and reactive, whereas the Analyst role is strategic and proactive.

Job Description:
Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.
SUMMARY:
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Qualifications and Skills Desired:
• Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on mainframe systems will be provided.
• Experience using Microsoft Excel, Word and Visio
• Must have good clear communication skills
Responsibilities:
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.
vTech Solution Inc. is a Managed IT Services firm headquartered in Washington, DC. They specialize in a range of services including cloud computing, managed network security, and cybersecurity. Their primary focus is on providing human-centered IT solutions for government and business sectors, including federal, state, local, and education (SLED) groups, as well as commercial organizations.
vTech Solution offers services such as:
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vTech is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Managed Network Security.
It services
51 - 200 Employees
Washington, DC, US
2006