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On Call Cyber Security Help Desk Jobs (NOW HIRING)

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

A basic understanding of Cybersecurity technologies (MFA, DUO, MDM, etc.) * Meet SLA's, KPI's and ... HELP DESK TECHNICIAN LOCATION: Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST Monday ...

C3EL

Senior Help Desk Manager

Honolulu, HI

Ensure compliance with DoD and organizational cybersecurity policies and procedures. * Develop and maintain Help Desk documentation, knowledge base entries, and performance metrics. Minimum ...

Horizon3.ai

Global Help Desk Manager

Get to Know Us Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission ... Develop and maintain help desk workflows, knowledge base content, runbooks, and support ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

A basic understanding of Cybersecurity technologies (MFA, DUO, MDM, etc.) * Meet SLA's, KPI's and ... HELP DESK TECHNICIAN LOCATION: Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST Monday ...

Trace Systems

Help Desk Specialist

Washington, DC · On-site

$48K - $51K/yr

Help Desk Specialist Job Location: Naval Research Lab, Washington, DC Job Responsibilities ... cybersecurity defenses. This isn't just your ordinary desk job. You'll be at the forefront of ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ

$50K - $60K/yr

Provide after-hours on-call support on a shared, rotating basis; * Keep accurate and meticulous ... Help Desk must: * Experience in troubleshooting Windows and Windows applications; * Experience in ...

Dickinson Wright PLLC

Help Desk

Chicago, IL

$50K - $60K/yr

Provide after-hours on-call support on a shared, rotating basis; * Keep accurate and meticulous ... Help Desk must: * Experience in troubleshooting Windows and Windows applications; * Experience in ...

Sundial Software

Help Desk 3

Madison, WI · On-site

The State of Wisconsin DOC is looking for Help Desk III. Top Skills & Years of Experience: 1. ... No On Call or Weekend Support. Position will work 8:30 - 5:00 Monday - Friday, but must be willing ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$24.04 - $28.85/hr

Provide after-hours on-call support on a shared, rotating basis; * Keep accurate and meticulous ... Help Desk must: * Experience in troubleshooting Windows and Windows applications; * Experience in ...

vTech Solution

Help Desk Analyst

Machias, ME · On-site

$23.75 - $32.50/hr

Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... network security , and cybersecurity . Their primary focus is on providing human-centered ...

Kenworth Sales

Help Desk Support

Salt Lake City, UT · On-site

$19.25 - $26.25/hr

Help Desk Support ID: 3923 Job Type: Exempt (salaried) Location: Salt Lake City, UT Openings: 1 ... The individual must be available to respond on-call as assigned, including evenings and weekends.

TechFlow, Inc.

Help Desk Support

Montgomery, AL

... "on-call" assistance after-hours. If you thrive in a fast-paced environment and have a knack for ... Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate ...

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On Call Cyber Security Help Desk information

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How much do on call cyber security help desk jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for on call cyber security help desk in the United States is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What are some common challenges faced by On Call Cyber Security Help Desk professionals, and how can they be managed?

On Call Cyber Security Help Desk professionals often encounter challenges such as responding to urgent security incidents outside of regular business hours and managing multiple simultaneous requests from end-users. Staying calm under pressure and prioritizing tasks are essential skills in this environment. Effective communication with both technical teams and non-technical users is crucial, as is keeping up-to-date with evolving cybersecurity threats. Many organizations provide ongoing training and encourage collaboration with other IT and security specialists to help manage these demands.

What are the key skills and qualifications needed to thrive as an On Call Cyber Security Help Desk professional, and why are they important?

To thrive as an On Call Cyber Security Help Desk professional, you need a solid understanding of network security principles, troubleshooting techniques, and familiarity with common cyber threats, often supported by a degree in IT or cybersecurity and relevant certifications like CompTIA Security+ or CISSP. Proficiency with ticketing systems, remote access tools, SIEM platforms, and endpoint security software is typically required. Excellent problem-solving skills, clear communication, and the ability to remain calm under pressure are essential soft skills for this role. These abilities ensure rapid and effective response to security incidents, minimizing risks and maintaining organizational security.

What is the difference between On Call Cyber Security Help Desk vs Cyber Security Analyst?

AspectOn Call Cyber Security Help DeskCyber Security Analyst
CertificationsCompTIA Security+, Network+CEH, CISSP, Security+
Work EnvironmentHelp desk, support centers, on-call shiftsOffice, security operations centers, project-based
Employer & Industry UsageIT support firms, managed service providersCorporate, government, cybersecurity firms
Search & Comparison IntentJob duties, responsibilities, certificationsSkills, career path, roles

The On Call Cyber Security Help Desk primarily handles immediate security issues, providing support and troubleshooting during on-call shifts. In contrast, a Cyber Security Analyst focuses on analyzing security threats, implementing security measures, and monitoring systems. While both roles require security certifications and work within the cybersecurity industry, the Help Desk role is more support-oriented and reactive, whereas the Analyst role is strategic and proactive.

What are 'On Call Cyber Security Help Desk' jobs?

On Call Cyber Security Help Desk jobs involve providing immediate technical support and guidance to users experiencing cybersecurity issues outside of regular business hours. Professionals in these roles respond to security incidents, troubleshoot security software, and assist with password resets, malware removal, and other urgent cyber threats. They serve as the first line of defense in protecting an organization's digital assets by quickly identifying and escalating security concerns. This position often requires a strong understanding of cybersecurity principles, excellent communication skills, and the ability to work under pressure in a dynamic environment.
More about On Call Cyber Security Help Desk jobs
What cities are hiring for On Call Cyber Security Help Desk jobs? Cities with the most On Call Cyber Security Help Desk job openings:
What are the most commonly searched types of Cyber Security Help Desk jobs? The most popular types of Cyber Security Help Desk jobs are:
What states have the most On Call Cyber Security Help Desk jobs? States with the most job openings for On Call Cyber Security Help Desk jobs include:
What job categories do people searching On Call Cyber Security Help Desk jobs look for? The top searched job categories for On Call Cyber Security Help Desk jobs are:
On Call Cyber Security Help Desk jobs near you
Infographic showing various On Call Cyber Security Help Desk job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $41,191 per year, or $19.8 per hour.
Dedicated End User Device (EUD) Lead/ Help Desk Manager

Dedicated End User Device (EUD) Lead/ Help Desk Manager

Enhanced Veterans Solutions, Inc.

Colorado Springs, CO

$47K - $59K/yr

Other

Posted 4 days ago

Job description

Description

EVS is seeking a Dedicated End User Device Lead/ Help Desk Manager. 

The Dedicated End User Device (EUD) Lead -Provides advanced technical support services and oversees the daily operations and staff for NIPR and SIPR end-user devices and associated IT systems supporting the United States Air Force Academy (USAFA). This position is responsible for providing onsite and remote support for desktops, laptops, printers, peripherals, software applications, account provisioning, and customer service operations in a mission-essential environment. The CST supports Help Desk operations, VIP support requirements, lifecycle replacement activities, workstation imaging, and outage restoration activities in accordance with Performance Work Statement (PWS) requirements. Experience overseeing help desk operations is required. 


Key Responsibilities

Provide onsite and remote technical support for USAFA NIPR/SIPR desktop and laptop systems, peripherals, and end-user devices.
Troubleshoot hardware, software, network connectivity, printer, and peripheral issues.
Install, configure, maintain, and support desktop computers, laptops, CAC readers, printers, scanners, and other IT equipment.
Support Microsoft O365 applications and Air Force enterprise software suites.
Provide account provisioning support for NIPR and SIPR user accounts.
Assist with SIPR token issuance, management, and accountability procedures.
Perform workstation imaging, software installations, updates, and lifecycle replacement support for NIPR/SIPR systems.
Provide desk-side support for VIP personnel and mission-critical customers as directed.
Troubleshoot and resolve printer mapping, printer connectivity, scan-to-email, and CAC-enabled printer issues.
Support Help Desk walk-in operations, remote support requests, and desk-side service calls.
Utilize ServiceNow, CIPS, and other Automated Information Systems (AIS) to document, update, and close work orders.
Ensure work order updates are documented accurately and timely in accordance with PWS requirements.
Support vulnerability remediation efforts, security patch implementation, and cybersecurity compliance requirements.
Respond to Priority 1, 2, and 3 outage requests within required response timelines.
Participate in on-call support rotations and after-hours outage response activities.
Support special events, operational standby requirements, graduation activities, CORONA events, and other mission-critical operations.
Coordinate with Government personnel, Help Desk Operations, cybersecurity personnel, and technical support teams to ensure uninterrupted customer support operations.
Maintain professional customer service standards while supporting Government personnel and mission partners.

Requirements

Required Qualifications

Active Secret Security Clearance required.
Minimum of 4-6 years of experience providing desktop support, Help Desk support, or enterprise IT customer support services.
Experience supporting Windows desktop operating systems and Microsoft O365 applications.
Experience troubleshooting desktop hardware, printers, peripherals, software installations, and account access issues.
Familiarity with ServiceNow, CIPS, or similar enterprise ticket management systems.
Experience supporting NIPR/SIPR or DoD IT environments preferred.
Strong troubleshooting, analytical, and customer service skills.
Ability to work independently and in team environments.
Excellent written and verbal communication skills.
Ability to manage multiple support requests in a fast-paced operational environment.


Certifications Required/Preferred

CompTIA Security+ CE or equivalent DoD 8140 compliant certification required.
Microsoft 365 Certified certification required.
HDI Support Center Analyst or equivalent Help Desk certification preferred.


Work Environment

On-site position supporting the United States Air Force Academy (USAFA).
May require lifting and moving IT equipment, desktop systems, and printers.
Requires support during standard operating hours and participation in after-hours/on-call support rotations.
May require support during federal holidays, emergency operations, and mission-critical events.
Position supports a mission-essential services contract.

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