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On Call Cyber Security Help Desk Jobs (NOW HIRING)

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$24.04 - $28.85/hr

Provide after-hours on-call support on a shared, rotating basis; * Keep accurate and meticulous ... Help Desk must: * Experience in troubleshooting Windows and Windows applications; * Experience in ...

Tiffin Motorhomes

Help Desk Technician

Red Bay, AL · On-site

$15.75 - $21.25/hr

Help Desk Technician ID: 1105 Location: Red Bay, Alabama Department: Information Technology Date ... Follow company IT policies, cybersecurity procedures, and support standards. * Assist with other ...

GDIT

Help Desk Technician III

Washington, DC · On-site

$28.90 - $39.10/hr

Collaborate with Service Desk, Engineering, Cybersecurity, Network Operations, Telecommunications ... Occasional after-hours and on-call support may be required to support executive operations. GDIT IS ...

vTech Solution

Help Desk Analyst

Machias, ME · On-site

$23.75 - $32.50/hr

Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... network security , and cybersecurity . Their primary focus is on providing human-centered ...

22nd Century

Help Desk Analyst

Sterling, CO · On-site

$18.75 - $25.50/hr

Provide on-call support for LBI/ITI applications according to contract terms. Manage trouble ... Help Desk may need 24/7 coverage; shift work possible. Self-directed, highly motivated with strong ...

Tiffin

Help Desk Technician

Red Bay, AL · On-site

$15.75 - $21.25/hr

Respond to help desk calls, emails, and support tickets professionally and promptly. * Provide Tier ... Follow company IT policies, cybersecurity procedures, and support standards. * Assist with other ...

22nd Century

Help Desk Analyst

Sterling, CO · On-site

$18.75 - $25.50/hr

Provide on-call support for LBI/ITI applications according to contract terms. Manage trouble ... Help Desk may need 24/7 coverage; shift work possible. Self-directed, highly motivated with strong ...

Crowdstaffing

Help Desk Support

Denver, CO

$20.50 - $27.75/hr

... Desk, and Mainframe. Due to the importance of this position, it is expected that a person ... employment with OIT. CYBER SECURITY Contract staff is required to observe the Colorado ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program -- powering the platform ... You will work alongside systems administrators, cybersecurity personnel, and government ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... You will work alongside systems administrators, cybersecurity personnel, and government ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... You will work alongside systems administrators, cybersecurity personnel, and government ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

... "on-call" assistance after-hours. If you thrive in a fast-paced environment and have a knack for ... Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

TITLE: HELP DESK TECHNICIAN POSITION: FULL TIME JOB SUMMARY: Prominent Mid Atlantic law firm with ... Provide, on a rotating basis, after hours on-call coverage for end user support. * Law firm or ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

Help Desk Technician Location: New Jersey Office Summary: Seeking a Help Desk Technician to join ... Provide, on a rotating basis, after hours on-call coverage for end user support. Requirements:

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On Call Cyber Security Help Desk information

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How much do on call cyber security help desk jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for on call cyber security help desk in the United States is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What are some common challenges faced by on call cyber security help desk professionals, and how can they be managed?

On Call Cyber Security Help Desk professionals often encounter challenges such as responding to urgent security incidents outside of regular business hours and managing multiple simultaneous requests from end-users. Staying calm under pressure and prioritizing tasks are essential skills in this environment. Effective communication with both technical teams and non-technical users is crucial, as is keeping up-to-date with evolving cybersecurity threats. Many organizations provide ongoing training and encourage collaboration with other IT and security specialists to help manage these demands.

What are the key skills and qualifications needed to thrive as an on call cyber security help desk professional?

To thrive as an On Call Cyber Security Help Desk professional, you need a solid understanding of network security principles, troubleshooting techniques, and familiarity with common cyber threats, often supported by a degree in IT or cybersecurity and relevant certifications like CompTIA Security+ or CISSP. Proficiency with ticketing systems, remote access tools, SIEM platforms, and endpoint security software is typically required. Excellent problem-solving skills, clear communication, and the ability to remain calm under pressure are essential soft skills for this role. These abilities ensure rapid and effective response to security incidents, minimizing risks and maintaining organizational security.

What is the difference between On Call Cyber Security Help Desk vs Cyber Security Analyst?

AspectOn Call Cyber Security Help DeskCyber Security Analyst
CertificationsCompTIA Security+, Network+CEH, CISSP, Security+
Work EnvironmentHelp desk, support centers, on-call shiftsOffice, security operations centers, project-based
Employer & Industry UsageIT support firms, managed service providersCorporate, government, cybersecurity firms
Search & Comparison IntentJob duties, responsibilities, certificationsSkills, career path, roles

The On Call Cyber Security Help Desk primarily handles immediate security issues, providing support and troubleshooting during on-call shifts. In contrast, a Cyber Security Analyst focuses on analyzing security threats, implementing security measures, and monitoring systems. While both roles require security certifications and work within the cybersecurity industry, the Help Desk role is more support-oriented and reactive, whereas the Analyst role is strategic and proactive.

What is an on call cyber security help desk?

On Call Cyber Security Help Desk jobs involve providing immediate technical support and guidance to users experiencing cybersecurity issues outside of regular business hours. Professionals in these roles respond to security incidents, troubleshoot security software, and assist with password resets, malware removal, and other urgent cyber threats. They serve as the first line of defense in protecting an organization's digital assets by quickly identifying and escalating security concerns. This position often requires a strong understanding of cybersecurity principles, excellent communication skills, and the ability to work under pressure in a dynamic environment.
More about On Call Cyber Security Help Desk jobs
What cities are hiring for On Call Cyber Security Help Desk jobs? Cities with the most On Call Cyber Security Help Desk job openings:
What are the most commonly searched types of Cyber Security Help Desk jobs? The most popular types of Cyber Security Help Desk jobs are:
What states have the most On Call Cyber Security Help Desk jobs? States with the most job openings for On Call Cyber Security Help Desk jobs include:
What job categories do people searching On Call Cyber Security Help Desk jobs look for? The top searched job categories for On Call Cyber Security Help Desk jobs are:
On Call Cyber Security Help Desk jobs near you
Infographic showing various On Call Cyber Security Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $41,191 per year, or $19.8 per hour.

Help Desk

Dickinson Wright PLLC

Phoenix, AZ • On-site

$24.04 - $28.85/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Summary: Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless otherwise arranged with the Firm.
Essential Duties and Responsibilities:
Essential duties and responsibilities of staff designated as Help Desk at the Firm include but are not limited to:
  1. Provide personal computer and operating system technical support to LAN/WAN/Remote user community;
  2. Troubleshoot and either repair or arrange for repair of non-working personal computers and printers;
  3. Provide after-hours on-call support on a shared, rotating basis;
  4. Keep accurate and meticulous support documentation including ticketing of support requests;
  5. High level of follow through.

Qualifications, Skills and Abilities Required:
Help Desk must:
  1. Experience in troubleshooting Windows and Windows applications;
  2. Experience in personal computer hardware problem diagnosis;
  3. Skills necessary to communicate and follow the instruction effectively from a diverse group of attorneys and staff and provide information with ordinary courtesy and tact;
  4. Ability to quickly develop and maintain expertise in many specialized computer applications with a minimum of training and supervision;
  5. Work may require irregular hours, some travel, and occasionally requires more than 40 hours per week to perform the essential duties of the position;
  6. Occasional lifting up to 40 pounds may be required;
  7. Knowledge acquired through completion of Bachelor's degree in computer science or a related field;
  8. Knowledge of Windows 7/10, Microsoft Office Suites 2010/2013/2016, Apple Mac's desired;
  9. Interpersonal skills necessary in order to communicate by phone and provide information with ordinary courtesy and tact;
  10. Work occasionally requires a high level of mental effort and strain when performing a high volume of tasks and performing other essential duties;
  11. Proficient in video and audio conferencing technology. Knowledge of Blue Jeans Network a plus.

Working Conditions:
Normal law office environment with little exposure to noise, dust, temperature.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements. Please note that a variety of factors determine compensation, including geographic location, experience, relevant degrees and certifications, and other applicable factors authorized by law.
Dickinson Wright offers a generous benefits package for eligible fulltime employees within our U.S. offices, including health, dental, and vision; 401(k) and profit sharing plans; paid vacation; and parental leave. Additional elective programs include: a health flexible spending account, a health savings account, identity theft protection, a dependent day care reimbursement account, commuter benefits, life and AD&D insurance, short- and long-term disability protection, an employee assistance program, and emergency travel assistance.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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