Trenton, NJ · On-site
Job Title: Help Desk Coordinator Location: Hybrid (Trenton, NJ) Job Type: Contract - 4 Months ... network security , and cybersecurity . Their primary focus is on providing human-centered ...
New
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Trenton, NJ · On-site
Job Title: Help Desk Coordinator Location: Hybrid (Trenton, NJ) Job Type: Contract - 4 Months ... network security , and cybersecurity . Their primary focus is on providing human-centered ...
New
Orem, UT · On-site
$24 - $28/hr
Familiar with Cybersecurity platforms * Installation and troubleshooting of software on Windows OS ... Help Desk person with a positive attitude and a good work ethic. You will be trained by the former ...
Orem, UT · On-site
$24 - $28/hr
Familiar with Cybersecurity platforms * Installation and troubleshooting of software on Windows OS ... Help Desk person with a positive attitude and a good work ethic. You will be trained by the former ...
Orem, UT · On-site
$24 - $28/hr
Familiar with Cybersecurity platforms * Installation and troubleshooting of software on Windows OS ... Help Desk person with a positive attitude and a good work ethic. You will be trained by the former ...
Quick apply
Orem, UT · On-site
$24 - $28/hr
Familiar with Cybersecurity platforms * Installation and troubleshooting of software on Windows OS ... Help Desk person with a positive attitude and a good work ethic. You will be trained by the former ...
$24.04 - $27/hr
A basic understanding of Cybersecurity technologies (MFA, DUO, MDM, etc.) * Meet SLA's, KPI's and ... HELP DESK TECHNICIAN LOCATION: Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST Monday ...
$24.04 - $27/hr
A basic understanding of Cybersecurity technologies (MFA, DUO, MDM, etc.) * Meet SLA's, KPI's and ... HELP DESK TECHNICIAN LOCATION: Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST Monday ...
Get to Know Us Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission ... Develop and maintain help desk workflows, knowledge base content, runbooks, and support ...
Get to Know Us Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission ... Develop and maintain help desk workflows, knowledge base content, runbooks, and support ...
Honolulu, HI · On-site
Ensure compliance with DoD and organizational cybersecurity policies and procedures. * Develop and maintain Help Desk documentation, knowledge base entries, and performance metrics. Minimum ...
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Honolulu, HI · On-site
Ensure compliance with DoD and organizational cybersecurity policies and procedures. * Develop and maintain Help Desk documentation, knowledge base entries, and performance metrics. Minimum ...
North Augusta, SC · On-site
$40K - $50K/yr
HELP DESK LEAD Cross Link Consulting Cross Link Consulting of North Augusta, SC is seeking to hire ... We are a Managed Services Provider (MSP) offering IT support, cybersecurity, and strategic ...
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North Augusta, SC · On-site
$40K - $50K/yr
HELP DESK LEAD Cross Link Consulting Cross Link Consulting of North Augusta, SC is seeking to hire ... We are a Managed Services Provider (MSP) offering IT support, cybersecurity, and strategic ...
North Augusta, SC · On-site
$40K - $50K/yr
HELP DESK LEAD Cross Link Consulting Cross Link Consulting of North Augusta, SC is seeking to hire ... We are a Managed Services Provider (MSP) offering IT support, cybersecurity, and strategic ...
North Augusta, SC · On-site
$40K - $50K/yr
HELP DESK LEAD Cross Link Consulting Cross Link Consulting of North Augusta, SC is seeking to hire ... We are a Managed Services Provider (MSP) offering IT support, cybersecurity, and strategic ...
Arlington, VA · On-site
Overview BlueWater Federal is looking for a Help Desk Specialist to support Dept of the Navy at the ... Align with DoD IT support standards, NMCI/NGEN service support, and cybersecurity requirements.
Arlington, VA · On-site
Overview BlueWater Federal is looking for a Help Desk Specialist to support Dept of the Navy at the ... Align with DoD IT support standards, NMCI/NGEN service support, and cybersecurity requirements.
North Augusta, SC · On-site
$40K - $50K/yr
HELP DESK LEAD Cross Link Consulting Cross Link Consulting of North Augusta, SC is seeking to hire ... We are a Managed Services Provider (MSP) offering IT support, cybersecurity, and strategic ...
North Augusta, SC · On-site
$40K - $50K/yr
HELP DESK LEAD Cross Link Consulting Cross Link Consulting of North Augusta, SC is seeking to hire ... We are a Managed Services Provider (MSP) offering IT support, cybersecurity, and strategic ...
North Augusta, SC · On-site
$40K - $50K/yr
HELP DESK LEAD Cross Link Consulting Cross Link Consulting of North Augusta, SC is seeking to hire ... We are a Managed Services Provider (MSP) offering IT support, cybersecurity, and strategic ...
North Augusta, SC · On-site
$40K - $50K/yr
HELP DESK LEAD Cross Link Consulting Cross Link Consulting of North Augusta, SC is seeking to hire ... We are a Managed Services Provider (MSP) offering IT support, cybersecurity, and strategic ...
Arlington, VA · On-site
Overview BlueWater Federal is looking for a Help Desk Specialist to support Dept of the Navy at the ... Align with DoD IT support standards, NMCI/NGEN service support, and cybersecurity requirements.
Arlington, VA · On-site
Overview BlueWater Federal is looking for a Help Desk Specialist to support Dept of the Navy at the ... Align with DoD IT support standards, NMCI/NGEN service support, and cybersecurity requirements.
Somerville, TX · On-site
$24.25 - $36.37/hr
Associate or bachelor's degree in information technology, computer science, information systems, cybersecurity, or related field preferred. * Prior help desk, technical support, network support ...
Somerville, TX · On-site
$24.25 - $36.37/hr
Associate or bachelor's degree in information technology, computer science, information systems, cybersecurity, or related field preferred. * Prior help desk, technical support, network support ...
Machias, ME · On-site
$23.75 - $32.50/hr
Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... network security , and cybersecurity . Their primary focus is on providing human-centered ...
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Machias, ME · On-site
$23.75 - $32.50/hr
Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... network security , and cybersecurity . Their primary focus is on providing human-centered ...
Escalate complex technical, cybersecurity, or infrastructure issues to appropriate internal or ... The IT Help Desk Technician will support employees across the organization and work with leadership ...
Escalate complex technical, cybersecurity, or infrastructure issues to appropriate internal or ... The IT Help Desk Technician will support employees across the organization and work with leadership ...
Escalate complex technical, cybersecurity, or infrastructure issues to appropriate internal or ... The IT Help Desk Technician will support employees across the organization and work with leadership ...
Quick apply
Escalate complex technical, cybersecurity, or infrastructure issues to appropriate internal or ... The IT Help Desk Technician will support employees across the organization and work with leadership ...
Denver, CO · On-site
$20.50 - $27.75/hr
... Desk, and Mainframe. Due to the importance of this position, it is expected that a person ... employment with OIT. CYBER SECURITY Contract staff is required to observe the Colorado ...
Denver, CO · On-site
$20.50 - $27.75/hr
... Desk, and Mainframe. Due to the importance of this position, it is expected that a person ... employment with OIT. CYBER SECURITY Contract staff is required to observe the Colorado ...
Arlington, VA · On-site +1
... cybersecurity and privacy requirements. Job Summary: The Help Desk Specialist understands and applies the fundamentals of customer service, incident response, problem response, and change management.
Arlington, VA · On-site +1
... cybersecurity and privacy requirements. Job Summary: The Help Desk Specialist understands and applies the fundamentals of customer service, incident response, problem response, and change management.
Arlington, VA · On-site
... cybersecurity and privacy requirements. Job Summary: The Help Desk Specialist understands and applies the fundamentals of customer service, incident response, problem response, and change management.
Arlington, VA · On-site
... cybersecurity and privacy requirements. Job Summary: The Help Desk Specialist understands and applies the fundamentals of customer service, incident response, problem response, and change management.
Dugway, UT · On-site
$18.25 - $24.50/hr
The Help Desk Technician III provides advanced technical support for Information Technology (IT) ... Coordinate with systems administrators, network specialists, and cybersecurity personnel to resolve ...
Dugway, UT · On-site
$18.25 - $24.50/hr
The Help Desk Technician III provides advanced technical support for Information Technology (IT) ... Coordinate with systems administrators, network specialists, and cybersecurity personnel to resolve ...
$45K - $54.1K
7% of jobs
$54.1K - $63.2K
4% of jobs
$63.2K - $72.3K
10% of jobs
$79.1K is the 25th percentile. Wages below this are outliers.
$72.3K - $81.4K
4% of jobs
The median wage is $87.7K / yr.
$81.4K - $90.5K
34% of jobs
$90.5K - $99.5K
9% of jobs
$108.6K is the 75th percentile. Wages above this are outliers.
$99.5K - $108.6K
5% of jobs
$108.6K - $117.7K
9% of jobs
$117.7K - $126.8K
6% of jobs
$126.8K - $135.9K
6% of jobs
$135.9K - $145K
3% of jobs
$45K
$93.2K
$145K
Cyber Security Help Desk professionals often encounter the challenge of resolving diverse security issues quickly while balancing the needs and technical understanding of end-users. They may need to identify and respond to threats such as phishing emails or malware, sometimes under time pressure, and must keep up with ever-evolving cybersecurity risks. Additionally, translating complex technical information into clear guidance for staff with varying backgrounds is a frequent aspect of the role. These challenges are rewarding for those who enjoy problem-solving, learning new technologies, and working collaboratively to protect organizational assets.
To thrive as a Cyber Security Help Desk professional, you need a solid understanding of information security principles, troubleshooting skills, and experience with operating systems and network protocols, often supported by a degree in IT or cybersecurity. Familiarity with ticketing systems, security information and event management (SIEM) tools, and certifications such as CompTIA Security+ or Cisco CCNA is highly valued. Strong communication, problem-solving abilities, and a customer-focused attitude distinguish outstanding Help Desk analysts. These competencies ensure timely resolution of security issues, effective support for users, and stronger overall organizational protection.
A Cyber Security Help Desk job involves providing technical support and guidance to users regarding cybersecurity issues. Responsibilities include troubleshooting security incidents, assisting with password resets, monitoring suspicious activities, and ensuring compliance with security policies. Professionals in this role help protect an organization's data by responding to security alerts, educating users on best practices, and escalating critical issues to higher-level cybersecurity teams.
Job Description:
Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.
SUMMARY:
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Qualifications and Skills Desired:
• Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on mainframe systems will be provided.
• Experience using Microsoft Excel, Word and Visio
• Must have good clear communication skills
Responsibilities:
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.
vTech Solution Inc. is a Managed IT Services firm headquartered in Washington, DC. They specialize in a range of services including cloud computing, managed network security, and cybersecurity. Their primary focus is on providing human-centered IT solutions for government and business sectors, including federal, state, local, and education (SLED) groups, as well as commercial organizations.
vTech Solution offers services such as:
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vTech is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Managed Network Security.
It services
51 - 200 Employees
Washington, DC, US
2006
