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Cyber Security Help Desk Jobs (NOW HIRING)

vTech Solution

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Job Title: Help Desk Analyst Location: Hybrid (Trenton, NJ) Job Type: Contract - 6 Months ... network security , and cybersecurity . Their primary focus is on providing human-centered ...

Horizon3.ai

Manager, Global Help Desk

  • Medical

  • Dental

  • Vision

  • PTO

Get to Know Us Horizon3 is a fast-growing, remote cybersecurity company dedicated to the mission of ... Develop and maintain help desk workflows, knowledge base content, runbooks, and support ...

C3EL

Senior Help Desk Manager

Honolulu, HI · On-site

Ensure compliance with DoD and organizational cybersecurity policies and procedures. * Develop and maintain Help Desk documentation, knowledge base entries, and performance metrics. Minimum ...

C3EL

Senior Help Desk Manager

Honolulu, HI · On-site

... cybersecurity policies and procedures. • Develop and maintain Help Desk documentation, knowledge base entries, and performance metrics. Qualifications : Required : • U.S. Citizenship. • An ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... You will work alongside systems administrators, cybersecurity personnel, and government ...

ManTech

Help Desk Specialist

Annapolis Junction, MD · On-site

$75K - $125K/yr

  • Medical

  • Life

  • Retirement

  • PTO

... Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a ... The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and ...

AutoSavvy

Help Desk III

San Antonio, TX · On-site

$18 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for ... Coordinate with infrastructure, cybersecurity, networking, application, and vendor support teams to ...

AutoSavvy

Help Desk III

San Antonio, TX · On-site

$18 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for ... Coordinate with infrastructure, cybersecurity, networking, application, and vendor support teams to ...

AutoSavvy

Help Desk III

Woods Cross, UT · On-site

$18.75 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for ... Coordinate with infrastructure, cybersecurity, networking, application, and vendor support teams to ...

ManTech International

Help Desk Specialist

Annapolis, MD · On-site

$75K - $125K/yr

  • Medical

  • Life

  • Retirement

  • PTO

... Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a ... The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and ...

CITIZENS STATE BANK

Help Desk Technician

Somerville, TX

$24.25 - $36.37/hr

Associate or bachelor's degree in information technology, computer science, information systems, cybersecurity, or related field preferred. * Prior help desk, technical support, network support ...

AutoSavvy

Help Desk III

Woods Cross, UT · On-site

$18.75 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for ... Coordinate with infrastructure, cybersecurity, networking, application, and vendor support teams to ...

AutoSavvy

Help Desk III

Las Vegas, NV · On-site

$19 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for ... Coordinate with infrastructure, cybersecurity, networking, application, and vendor support teams to ...

vTech Solution

Help Desk Analyst

Machias, ME · On-site

$23.75 - $32.50/hr

Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... network security , and cybersecurity . Their primary focus is on providing human-centered ...

AutoSavvy

Help Desk III

Las Vegas, NV · On-site

$19 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for ... Coordinate with infrastructure, cybersecurity, networking, application, and vendor support teams to ...

Crowdstaffing

Help Desk Support

Denver, CO · On-site

$20.50 - $27.75/hr

... Desk, and Mainframe. Due to the importance of this position, it is expected that a person ... employment with OIT. CYBER SECURITY Contract staff is required to observe the Colorado ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... You will work alongside systems administrators, cybersecurity personnel, and government ...

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Cyber Security Help Desk information

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$45K

$93.2K

$145K

How much do cyber security help desk jobs pay per year?

As of Aug 20, 2026, the average yearly pay for cyber security help desk in the United States is $93,170.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $112,000.00 per year, depending on experience, location, and employer.

What is a cyber security help desk?

A Cyber Security Help Desk job involves providing technical support and guidance to users regarding cybersecurity issues. Responsibilities include troubleshooting security incidents, assisting with password resets, monitoring suspicious activities, and ensuring compliance with security policies. Professionals in this role help protect an organization's data by responding to security alerts, educating users on best practices, and escalating critical issues to higher-level cybersecurity teams.

What are the key skills and qualifications needed to thrive in the cyber security help desk position?

To thrive as a Cyber Security Help Desk professional, you need a solid understanding of information security principles, troubleshooting skills, and experience with operating systems and network protocols, often supported by a degree in IT or cybersecurity. Familiarity with ticketing systems, security information and event management (SIEM) tools, and certifications such as CompTIA Security+ or Cisco CCNA is highly valued. Strong communication, problem-solving abilities, and a customer-focused attitude distinguish outstanding Help Desk analysts. These competencies ensure timely resolution of security issues, effective support for users, and stronger overall organizational protection.

What are some common challenges faced by cyber security help desk professionals?

Cyber Security Help Desk professionals often encounter the challenge of resolving diverse security issues quickly while balancing the needs and technical understanding of end-users. They may need to identify and respond to threats such as phishing emails or malware, sometimes under time pressure, and must keep up with ever-evolving cybersecurity risks. Additionally, translating complex technical information into clear guidance for staff with varying backgrounds is a frequent aspect of the role. These challenges are rewarding for those who enjoy problem-solving, learning new technologies, and working collaboratively to protect organizational assets.

More about Cyber Security Help Desk jobs

What cities are hiring for Cyber Security Help Desk jobs?

Cities with the most Cyber Security Help Desk job openings:

What are the most commonly searched types of Cyber Security Help Desk jobs?

The most popular types of Cyber Security Help Desk jobs are:

What states have the most Cyber Security Help Desk jobs?

States with the most job openings for Cyber Security Help Desk jobs include:

What job categories do people searching Cyber Security Help Desk jobs look for?

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Cyber Security Help Desk jobs near you
Infographic showing various Cyber Security Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $93,170 per year, or $44.8 per hour.

Help Desk Analyst

vTech Solution

Trenton, NJ • On-site

$20.50 - $28/hr

Contractor

Posted 7 days ago

Job description

Job Title: Help Desk Analyst
Location: Hybrid (Trenton, NJ)
Job Type: Contract – 6 Months (Possibility of extension)
Interview: Web Cam Interview Only

Short Description:
Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.

Key Responsibilities:

  • Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm  This position is fully remote with the exception of the first several weeks for training. Training is Monday - Friday 8:30 am - 4:30 pm.
    Note: 35 hour workweek.

All training will be conducted on premises at Trenton, NJ.
2-year college degree or equivalent technical study - preferred
SUMMARY:
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.

Qualifications and Skills Desired:

  • Microsoft Windows 10
  • Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on mainframe systems will be provided.
  • Experience using Microsoft Excel, Word and Visio
  • Must have good clear communication skills

Responsibilities:

  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
  • Maintain a working knowledge of Help Desk and IT Operations procedures.
  • Log all incoming problems and requests and actions taken to resolve them.
  • Provide first response help desk support to all customers and users.
  • Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
  • Provide support for client’s business applications.
  • Provide follow-up status to end-users in accordance with specified support policies and procedures.
  • Ensure closed problems are adequately documented. 

vTech Solution Inc. is a Managed IT Services firm headquartered in Washington, DC. They specialize in a range of services including cloud computing, managed network security, and cybersecurity. Their primary focus is on providing human-centered IT solutions for government and business sectors, including federal, state, local, and education (SLED) groups, as well as commercial organizations.

vTech Solution offers services such as:

  • Managed Security Services: Implementing zero-trust security frameworks to prevent cyber threats in real-time.
  • Multi-cloud Management Services: Helping businesses digitally transform with smart cloud technologies.
  • Infrastructure Managed Services: Creating resilient and secure infrastructure management.
  • Professional Services: Providing expertise for mission-critical programs.
  • Productivity and Communications: Ensuring secure and confident business connectivity from anywhere
vTech Solution logo

About vTech Solution

Sourced by ZipRecruiter

vTech is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Managed Network Security.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Washington, DC, US

Year founded

2006

Social media

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