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Cyber Security Help Desk Jobs (NOW HIRING)

vTech Solution

Help Desk Analyst

Machias, ME ยท On-site

$23.75 - $32.50/hr

Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... network security , and cybersecurity . Their primary focus is on providing human-centered ...

IT TechPros, Inc.

Help Desk Specialist II

Escondido, CA ยท On-site

$22 - $27/hr

Help Desk II technicians handle escalations from Help Desk I for issues that require greater ... cybersecurity professionals, and participation in projects that deepen your technical skills.

Crowdstaffing

Help Desk Support

Denver, CO

$20.50 - $27.75/hr

... Desk, and Mainframe. Due to the importance of this position, it is expected that a person ... employment with OIT. CYBER SECURITY Contract staff is required to observe the Colorado ...

JCS Solutions LLC

Help Desk Specialist

Arlington, VA ยท On-site

Job Summary JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person ... JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity ...

Soliel LLC

Help Desk Specialist

Annapolis Junction, MD ยท On-site

Help Desk Specialist Position Soliel, LLC is an accomplished and innovative Woman Owned Small ... Cybersecurity Resource Desk Ticketing System (CTS). ยท CTS Responsibilities: o Manage the day-to ...

JCS Solutions LLC

Help Desk Specialist

Arlington, VA ยท On-site

Job Summary JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person ... JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity ...

Metova Federal

Help Desk Engineer

Annapolis Junction, MD ยท On-site

$90K - $130K/yr

Successful Help Desk Engineers will be proficient across a wide range of IT and cybersecurity products, tools, architectures, and implementations, utilizing this expertise to document, monitor, and ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA ยท On-site

$23.50 - $32.25/hr

If you are looking to make a meaningful impact in the cybersecurity world while growing professionally in a supportive environment, Apavo is the place for you. Job Purpose: The Tier 1 Help Desk ...

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Cyber Security Help Desk information

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$45K

$93.2K

$145K

How much do cyber security help desk jobs pay per year?

As of Jun 15, 2026, the average yearly pay for cyber security help desk in the United States is $93,170.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $112,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Cyber Security Help Desk professionals?

Cyber Security Help Desk professionals often encounter the challenge of resolving diverse security issues quickly while balancing the needs and technical understanding of end-users. They may need to identify and respond to threats such as phishing emails or malware, sometimes under time pressure, and must keep up with ever-evolving cybersecurity risks. Additionally, translating complex technical information into clear guidance for staff with varying backgrounds is a frequent aspect of the role. These challenges are rewarding for those who enjoy problem-solving, learning new technologies, and working collaboratively to protect organizational assets.

What are the key skills and qualifications needed to thrive in the Cyber Security Help Desk position, and why are they important?

To thrive as a Cyber Security Help Desk professional, you need a solid understanding of information security principles, troubleshooting skills, and experience with operating systems and network protocols, often supported by a degree in IT or cybersecurity. Familiarity with ticketing systems, security information and event management (SIEM) tools, and certifications such as CompTIA Security+ or Cisco CCNA is highly valued. Strong communication, problem-solving abilities, and a customer-focused attitude distinguish outstanding Help Desk analysts. These competencies ensure timely resolution of security issues, effective support for users, and stronger overall organizational protection.

What is a Cyber Security Help Desk job?

A Cyber Security Help Desk job involves providing technical support and guidance to users regarding cybersecurity issues. Responsibilities include troubleshooting security incidents, assisting with password resets, monitoring suspicious activities, and ensuring compliance with security policies. Professionals in this role help protect an organization's data by responding to security alerts, educating users on best practices, and escalating critical issues to higher-level cybersecurity teams.

More about Cyber Security Help Desk jobs
What cities are hiring for Cyber Security Help Desk jobs? Cities with the most Cyber Security Help Desk job openings:
What are the most commonly searched types of Cyber Security Help Desk jobs? The most popular types of Cyber Security Help Desk jobs are:
What states have the most Cyber Security Help Desk jobs? States with the most job openings for Cyber Security Help Desk jobs include:
What job categories do people searching Cyber Security Help Desk jobs look for? The top searched job categories for Cyber Security Help Desk jobs are:
Cyber Security Help Desk jobs near you
Infographic showing various Cyber Security Help Desk job openings in the United States as of June 2026, with employment types broken down into 46% Full Time, 46% Part Time, and 8% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $93,170 per year, or $44.8 per hour.
Senior Help Desk Technician

Senior Help Desk Technician

Surepoint Medical Centers

Mansfield, TX

$22 - $25/hr

Full-time

Posted 2 days ago

Job description

Position Summary

The Senior Help Desk Technician provides advanced technical support for hardware, software, and network-related issues while delivering exceptional customer service to end users. This role serves as an escalation point for complex technical problems, mentors junior support staff, and helps maintain reliable IT systems and operations across the organization.

What you'll do:

Technical Support

  • Provide Tier 2 and Tier 3 support for desktops, laptops, mobile devices, printers, and peripherals.
  • Troubleshoot and resolve hardware, software, network, and application issues.
  • Manage and support Microsoft Windows, Microsoft 365, and Active Directory environments.
  • Perform system installations, upgrades, patches, and maintenance.
  • Support VPN, remote access, and cybersecurity-related issues.

Incident & Service Management

  • Respond to and resolve service tickets within established SLAs.
  • Escalate critical incidents when necessary and coordinate resolution efforts.
  • Document troubleshooting steps, solutions, and knowledge base articles.
  • Monitor ticket queues and ensure timely follow-up with users.

Infrastructure Support

  • Assist with server administration and system maintenance.
  • Support user account provisioning, permissions, and group management.
  • Troubleshoot network connectivity issues including switches, wireless access points, and firewalls.
  • Participate in disaster recovery and business continuity activities.

Leadership & Mentoring

  • Serve as an escalation resource for Help Desk Technicians.
  • Train and mentor junior support staff.
  • Assist in developing support procedures and best practices.
  • Participate in IT projects and technology rollouts.

Who we're looking for:

  • Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
  • 5+ years of Help Desk or Desktop Support experience.
  • Strong knowledge of:
    • Windows 10/11
    • Microsoft 365
    • Active Directory
    • Azure AD / Entra ID
    • AWS
    • TCP/IP Networking
    • VPN Technologies
    • Endpoint Management Tools
  • Experience with ticketing systems such as:
    • ServiceNow
    • Zendesk
    • Wrike
    • Fresh service

Preferred Qualifications

  • Experience supporting cloud environments.
  • Experience with:
    • Microsoft Intune
    • Azure
    • AWS
    • VMware
    • SharePoint
    • PowerShell scripting
  • Knowledge of cybersecurity best practices.
  • Experience in Healthcare environment.

Certifications Preferred

  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • Microsoft Certified: Modern Desktop Administrator Associate
  • ITIL Foundation

Key Competencies

  • Excellent customer service and communication skills
  • Problem-solving and analytical thinking
  • Time management and prioritization
  • Technical troubleshooting expertise
  • Leadership and mentoring abilities
  • Documentation and process improvement