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Cyber Security Help Desk Jobs (NOW HIRING)

AutoSavvy

Help Desk III

Las Vegas, NV · On-site

$19 - $25.75/hr

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for ... Coordinate with infrastructure, cybersecurity, networking, application, and vendor support teams to ...

ManTech International

Help Desk Specialist

Annapolis, MD · On-site

$75K - $125K/yr

... Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a ... The Help Desk Specialist will support hybrid cloud infrastructure operations, incident response and ...

AutoSavvy

Help Desk III

Woods Cross, UT · On-site

$18.75 - $25.50/hr

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for ... Coordinate with infrastructure, cybersecurity, networking, application, and vendor support teams to ...

Crowdstaffing

Help Desk Support

Denver, CO · On-site

$20.50 - $27.75/hr

... Desk, and Mainframe. Due to the importance of this position, it is expected that a person ... employment with OIT. CYBER SECURITY Contract staff is required to observe the Colorado ...

vTech Solution

Help Desk Analyst

Machias, ME · On-site

$23.75 - $32.50/hr

Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... network security , and cybersecurity . Their primary focus is on providing human-centered ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform ... You will work alongside systems administrators, cybersecurity personnel, and government ...

Harbor IT

Help Desk II

$20.50 - $27.75/hr

... Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our ... The Help Desk Technician II is a remote-first support role within Harbor IT's Service Delivery ...

Horizon3 AI, Inc.

Global Help Desk Manager

Chicago, IL · On-site

Are passionate about disruption , driving innovation in the cybersecurity space. If you're eager to ... Lead, coach, and grow the Global Help Desk team, including ownership of end‑user support, device ...

Trace Systems

Help Desk Specialist II

Washington, DC · On-site

Help Desk Specialist II Job Location: Naval Research Lab, Washington, DC Job Responsibilities Join ... We provide cybersecurity, intelligence, communications, networking and information technology ...

Horizon3 AI, Inc.

Are passionate about disruption , driving innovation in the cybersecurity space. If you're eager to ... Lead, coach, and grow the Global Help Desk team, including ownership of end‑user support, device ...

Trace Systems

Help Desk Specialist II

Washington, DC · On-site

Help Desk Specialist II Job Location: Naval Research Lab, Washington, DC Job Responsibilities Join ... We provide cybersecurity, intelligence, communications, networking and information technology ...

Ampcus Inc

Help Desk Specialist

Washington, DC · On-site

They are seeking a Help Desk Specialist to provide support to internal customers both onsite and ... Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.

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Cyber Security Help Desk information

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$45K

$93.2K

$145K

How much do cyber security help desk jobs pay per year?

As of Sep 10, 2026, the average yearly pay for cyber security help desk in the United States is $93,170.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,500.00 and $112,000.00 per year, depending on experience, location, and employer.

What is a cyber security help desk?

A Cyber Security Help Desk job involves providing technical support and guidance to users regarding cybersecurity issues. Responsibilities include troubleshooting security incidents, assisting with password resets, monitoring suspicious activities, and ensuring compliance with security policies. Professionals in this role help protect an organization's data by responding to security alerts, educating users on best practices, and escalating critical issues to higher-level cybersecurity teams.

What are the key skills and qualifications needed to thrive in the cyber security help desk position?

To thrive as a Cyber Security Help Desk professional, you need a solid understanding of information security principles, troubleshooting skills, and experience with operating systems and network protocols, often supported by a degree in IT or cybersecurity. Familiarity with ticketing systems, security information and event management (SIEM) tools, and certifications such as CompTIA Security+ or Cisco CCNA is highly valued. Strong communication, problem-solving abilities, and a customer-focused attitude distinguish outstanding Help Desk analysts. These competencies ensure timely resolution of security issues, effective support for users, and stronger overall organizational protection.

What are some common challenges faced by cyber security help desk professionals?

Cyber Security Help Desk professionals often encounter the challenge of resolving diverse security issues quickly while balancing the needs and technical understanding of end-users. They may need to identify and respond to threats such as phishing emails or malware, sometimes under time pressure, and must keep up with ever-evolving cybersecurity risks. Additionally, translating complex technical information into clear guidance for staff with varying backgrounds is a frequent aspect of the role. These challenges are rewarding for those who enjoy problem-solving, learning new technologies, and working collaboratively to protect organizational assets.

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What cities are hiring for Cyber Security Help Desk jobs?

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Cyber Security Help Desk jobs near you
Infographic showing various Cyber Security Help Desk job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $93,170 per year, or $44.8 per hour.

Customer Tech Support Specialist (Help Desk)

Dahlgren, VA • On-site

Astrion
5 - 10K employees
Learn more about Astrionexternal

$57K - $61K/yr

Full-time

Re-posted 24 days ago

Job description

Overview

Customer Technical Support Specialist - Support II

JOB LOCATION: Dahlgren, Virginia

JOB STATUS: Full Time

CLEARANCE: Secret

TRAVEL: Less than 10%

SALARY: $57,000 to $61,200

Astrion has a contingent opening for a Customer Technical Support Specialist (Help Desk) supporting U.S. Navy enterprise information technology operations. This position provides frontline technical assistance to users, resolves common hardware, software, account, and network-access issues, and ensures incidents and service requests are accurately documented and tracked through resolution. 

Role and Responsibilities 

  • Provide Help Desk support to end users experiencing hardware, software, network connectivity, account access, and application-related issues. 

  • Receive, document, track, prioritize, and resolve incidents and service requests using an enterprise Help Desk/ticketing system such as BMC Remedy or ServiceNow. 

  • Perform initial troubleshooting and problem diagnosis and resolve issues within established Help Desk procedures and service levels. 

  • Escalate complex technical issues to systems administrators, network engineers, cybersecurity personnel, or other appropriate technical teams. 

  • Maintain accurate ticket documentation, including user information, troubleshooting actions, resolutions, and escalation status. 

  • Assist users with account access, password resets, workstation issues, standard software applications, peripheral devices, and other common IT support requirements. 

  • Follow established procedures for incident management, service requests, cybersecurity, account management, and protection of Government information. 

  • Communicate technical information clearly and professionally to users with varying levels of technical expertise. 

  • Monitor assigned tickets through closure and provide status updates to users and technical stakeholders as appropriate. 

  • Identify recurring technical issues and contribute to knowledge-base articles, troubleshooting procedures, and continuous improvement of Help Desk operations. 

Requirements 

  • Two (2) years of professional experience in Industry, Federal, or Department of Defense Help Desk Support. 

  • Experience using an enterprise Help Desk/ticketing tool such as BMC Remedy, ServiceNow, or a comparable platform. 

  • Experience troubleshooting common end-user IT issues involving workstations, software applications, user accounts, peripheral devices, and network connectivity. 

  • Ability to document incidents, troubleshooting actions, and resolutions accurately and consistently. 

  • Strong customer-service, communication, troubleshooting, and problem-solving skills. 

  • Ability to work effectively with end users and coordinate with higher-tier technical support personnel. 

  • Must meet Information Assurance Technician (IAT) Level II requirements. 

  • Must meet the position's required T3 investigation requirements. 

Desired Qualifications: 

  • Bachelor’s degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related discipline. 

  • Three or more years of professional IT or operations-support experience, consistent with the eCRAFT OS2 labor category. 

  • Experience providing Help Desk support in a U.S. Navy, DoD, Federal Government, or other secure enterprise environment. 

  • Hands-on experience with ServiceNow and/or BMC Remedy. 

  • Experience supporting Microsoft Windows environments and Microsoft 365 applications. 

  • Familiarity with Active Directory, account management, password resets, permissions, and user-access troubleshooting. 

  • Knowledge of basic TCP/IP networking and troubleshooting of end-user network connectivity. 

  • Experience working within incident-management, escalation, and service-level procedures. 

  • Current certification satisfying the applicable DoD IAT Level II requirement. 

Security Requirements: 

  • Must be a U.S. Citizen. 

  • Must have a SECRET clearance or be able to obtain one. 

  • Must maintain compliance with applicable IAT Level II cybersecurity workforce requirements. 

What We Offer 

  • Competitive salaries