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Desktop Support Engineer Jobs in Iowa (NOW HIRING)

360 IT Professionals

Desktop Support

Des Moines, IA · On-site

We use Objective-C and Swift programming languages to create native applications for iPhone ... Experienced in PC (desktop/laptop/thin client) support - both desk side and remote Experienced in ...

TEKsystems

Desktop Support

Cedar Rapids, IA · On-site

$25 - $30/hr

Order and purchase standard equipment and software through approved vendors. 3. Support Firm Software (10%) Support Desktop Management with post-mass deployment issues of standard software. Provide ...

TEKsystems

Desktop Support

Cedar Rapids, IA · On-site

$25 - $30/hr

Order and purchase standard equipment and software through approved vendors. 3. Support Firm Software (10%) Support Desktop Management with post-mass deployment issues of standard software. Provide ...

TEKsystems

Desktop Support

Cedar Rapids, IA · On-site

$25 - $30/hr

Order and purchase standard equipment and software through approved vendors. 3. Support Firm Software (10%) Support Desktop Management with post-mass deployment issues of standard software. Provide ...

TEKsystems

Desktop Support

Waterloo, IA

$20 - $23/hr

... support to the Waterloo IA location through performing the following duties Job Duties: • ... Skills desktop Job Type & Location This is a Contract position based out of Waterloo, IA. Pay and ...

TEKsystems

Desktop Support

Waterloo, IA · On-site

$20 - $23/hr

Provide onsite deskside Tier 2 support to the Waterloo IA location through performing the following ... Skills desktop Job Type & Location This is a Contract position based out of Waterloo, IA. Pay and ...

TEKsystems

Desktop Support

Cedar Rapids, IA · On-site

$25 - $30/hr

Order and purchase standard equipment and software through approved vendors. 3. Support Firm Software (10%) Support Desktop Management with post-mass deployment issues of standard software. Provide ...

HCL America Inc.

Field Operations Desktop Support

Ames, IA · On-site

$19.75 - $25.25/hr

Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, and Video Conferencing systems. Responsible for daily support to field locations in the surrounding area ...

Artech Information System LLC

desktop support

Dubuque, IA

$19 - $24.25/hr

Deskside Support Representative Distributed Client Services Location: DUBUQUE,IA Duration: 1 year (with possible extension) Win7/Win XP OS support Office 2003/2007/2010 support Deskside support ...

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Desktop Support Engineer information

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How much do desktop support engineer jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for desktop support engineer in Iowa is $25.36, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $28.89 per hour, depending on experience, location, and employer.

What is a desktop support engineer?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What does a desktop support engineer do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are the key skills and qualifications needed to thrive as a desktop support engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.

What are some common challenges faced by desktop support engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

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The top searched job categories for Desktop Support Engineer jobs in Iowa are:

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Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Iowa as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $52,740 per year, or $25.4 per hour.

Desktop Support Engineer(On demand/On call)

Des Moines, IA • On-site

Axiom Technologies LLC
Network Security • 1 - 10 employees
Learn more about Axiom Technologies LLCexternal

Other

Posted 7 days ago

Job description

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Location: Des Moines, IA, US

Contract Type: Independent Contractor / (Dispatch /Part-Time)

Start Date: Immediate

Role Overview

We are looking for a reliable and technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location.

This is a contract-based, on-demand position, meaning work assignments will be provided as and when support is required. Availability and responsiveness are essential for this role.

Key Responsibilities

● Provide on-site desktop and IT support for end users at the client location.

● Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.

● Install, configure, and maintain hardware, operating systems, and enterprise software applications.

● Support network connectivity issues, including LAN troubleshooting.

● Assist with device setup, replacement, and hardware installations.

● Perform basic network troubleshooting using console access when required.

● Document service activities and communicate updates to the service delivery team.

● Follow client IT policies and security procedures while performing onsite tasks.

Required Skills

● Strong knowledge of Windows operating systems and desktop environments

● Experience in hardware troubleshooting and replacement

● Basic understanding of networking (LAN connectivity, switches, routers)

● Ability to diagnose and resolve desktop, printer, and peripheral issues

● Good communication and customer service skills

● Ability to work independently in onsite support environments

Tools Required to Carry

Engineers must carry the following tools while attending onsite support requests:

● Windows Laptop

● LAN Cable

● Console Cable

● Screwdriver Toolkit

● Basic IT troubleshooting tools

Work Model

● On-demand / field support role

● Work assignments will be shared by the Service Delivery Team

● Engineers will be contacted via phone or email when support is required

● Engineers will receive site location, SPOC details, and reporting time before each assignment

● No guaranteed number of working hours

Contract Type

● Independent Contractor (1099)

Interested candidates are invited to send their resumes to: 

Apply