ZipRecruiter

Log In

1

Desktop Support Engineer Jobs in Iowa (NOW HIRING)

Keylent Inc

Software Engineer

Des Moines, IA

Software Engineer Skill: IT Help Desk Desktop Support L1 Address user tickets regarding hardware, software, and networking. Walk customers through installing applications and computer peripherals.

360 IT Professionals

Desktop Support

Des Moines, IA

We use Objective-C and Swift programming languages to create native applications for iPhone ... Experienced in PC (desktop/laptop/thin client) support - both desk side and remote Experienced in ...

ServicePoint LLC

Desktop Support Technician

Newton, IA

$18.75 - $23.75/hr

Level 2 Desktop Support Technician provides technical support for end users, desktop systems, and manufacturing floor technology. Located in Newton, IA Position Summary The Level 2 Desktop Support ...

Leepfrog

Desktop Support Specialist

Coralville, IA

Desktop Support Specialist Location: Coralville, IA Reports to: Director of IT Status: Full-Time, Non-Exempt, Hourly Overview Leepfrog Technologies, Inc. provides its CourseLeaf software to more than ...

Artech Information System LLC

desktop support

Dubuque, IA · On-site

$19 - $24.25/hr

Deskside Support Representative Distributed Client Services Location: DUBUQUE,IA Duration: 1 year (with possible extension) Win7/Win XP OS support Office 2003/2007/2010 support Deskside support ...

next page

Showing results 1-20

All JobsDesktop Support Engineer JobsDesktop Support Engineer Jobs in Iowa

Desktop Support Engineer information

See Iowa salary details

$9

$25

$42

How much do desktop support engineer jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for desktop support engineer in Iowa is $25.36, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $28.89 per hour, depending on experience, location, and employer.

What does a desktop support engineer do?

A desktop support engineer provides technical assistance to users by troubleshooting hardware, software, and network issues on desktop computers and related devices. They install, configure, and maintain computer systems, often using remote tools and diagnostic software, and may hold certifications like CompTIA A+ to ensure technical proficiency.

What Does a Desktop Support Engineer Do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What is the highest salary of a desktop support engineer?

The highest salary for a desktop support engineer can exceed $70,000 to $80,000 annually, especially for those with advanced certifications, extensive experience, or working in high-cost-of-living areas. Senior roles or those with specialized skills in networking, security, or enterprise environments may earn higher compensation.

What does a desktop support engineer make?

A desktop support engineer's salary varies based on experience, location, and certifications, but typically ranges from $40,000 to $70,000 annually. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA A+ or Microsoft Certified can earn higher wages. They provide technical support for computer hardware, software, and network issues in organizations.

What are some common challenges faced by Desktop Support Engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

What are Desktop Support Engineers?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.

Is a desktop support engineer entry level?

A desktop support engineer position can be entry-level or require some experience, depending on the employer. Entry-level roles typically require basic knowledge of operating systems, hardware troubleshooting, and customer service skills, often with certifications like CompTIA A+ preferred. More advanced roles may demand additional experience or specialized certifications.
More about Desktop Support Engineer jobs
What are the most commonly searched types of Desktop Support Engineer jobs in Iowa? The most popular types of Desktop Support Engineer jobs in Iowa are:
What are popular job titles related to Desktop Support Engineer jobs in Iowa? For Desktop Support Engineer jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Desktop Support Engineer jobs in Iowa look for? The top searched job categories for Desktop Support Engineer jobs in Iowa are:
What are popular job titles related to Desktop Support Engineer jobs in IA? For Desktop Support Engineer jobs in IA, the most frequently searched job titles are:
Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Iowa as of June 2026, with employment types broken down into 49% Full Time, 49% Part Time, and 2% Temporary. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $52,740 per year, or $25.4 per hour.

Onsite Support Engineer - Fort Madison, Iowa

N Consulting Ltd

Fort Madison, IA • On-site

Full-time

Posted 5 days ago

Be an early applicant

Job description

Job Summary:

We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical support and assistance to end-users regarding computer systems, hardware, and software issues. The ideal candidate will have a strong understanding of IT infrastructure and a passion for problem-solving.

Key Responsibilities:

Provide first- and second-level support to end-users for desktop/laptop hardware, software, and peripheral issues.

Install, configure, and maintain operating systems, software applications, printers, and other IT equipment.

Troubleshoot and resolve network connectivity issues (LAN/WAN/Wi-Fi).

Respond to tickets via helpdesk system and ensure timely resolution.

Support user account management in Active Directory, Office 365, etc.

Assist in onboarding/offboarding tasks, including device setup and configuration.

Maintain inventory of IT assets and perform regular audits.

Escalate unresolved issues to higher-level technical support or vendors as required.

Document technical issues and solutions for future reference.

Required Skills & Qualifications:

1–5 years of experience in desktop support or IT helpdesk.

Proficient in Windows and Mac operating systems.

Familiarity with Microsoft Office 365, Active Directory, and ticketing systems (e.g., ServiceNow, Jira).

Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).

Excellent communication and customer service skills.

Strong problem-solving and multitasking abilities.

Preferred Qualifications (Optional):

IT certifications such as CompTIA A+, Microsoft MCSA, or ITIL.

Experience with remote desktop tools (e.g., TeamViewer, AnyDesk).

Exposure to enterprise tools and system management software