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Helpdesk Support Technician Jobs in Raleigh, NC (NOW HIRING)

TEKsystems

Remote ISP Support Technician

Raleigh, NC · Remote

$15.50/hr

Position Overview The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving ...

TEKsystems

Remote ISP Support Technician

Raleigh, NC · Remote

$15.50/hr

Position Overview The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving ...

Vkore Solutions

Desktop Support Technician

Raleigh, NC · On-site

$19.75 - $25/hr

On-Site Support: Respond to client queries and provide on-site technical assistance. Network Maintenance: Ensure consistent operation of client networks, including routers, servers, and other ...

Kyndryl

Deskside Support Technician

Durham, NC

$39K - $67K/yr

As Deskside Support, you're not just a problem solver - you're a technology hero. Picture yourself in a role where you're the go-to expert for testing and troubleshooting, playing a crucial part in ...

Kyndryl

Deskside Support Technician

Durham, NC · On-site

$39K - $67K/yr

As Deskside Support, you're not just a problem solver - you're a technology hero. Picture yourself in a role where you're the go-to expert for testing and troubleshooting, playing a crucial part in ...

WCPSS

Internal Support Services Technician

Raleigh, NC

$33K - $41K/yr

Overview POSITION TITLE (Oracle title) INTERNAL SUPPORT SERVICES (ISS) TECHNICIAN WORKING TITLE ISS Technician-Surplus SCHOOL/DEPARTMENT Purchasing LOCATION Rock Quarry, Raleigh, NC PAY GRADE ...

WCPSS

Internal Support Services Technician

Raleigh, NC

$33K - $41K/yr

Overview POSITION TITLE (Oracle title) INTERNAL SUPPORT SERVICES (ISS) TECHNICIAN WORKING TITLE ISS Technician-Surplus SCHOOL/DEPARTMENT Purchasing LOCATION Rock Quarry, Raleigh, NC PAY GRADE ...

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Helpdesk Support Technician information

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How much do helpdesk support technician jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for helpdesk support technician in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What are some common challenges helpdesk support technicians face, and how can they overcome them?

Helpdesk Support Technicians often encounter challenges such as managing high ticket volumes, addressing a wide range of technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, it's important to prioritize tasks based on urgency, develop strong troubleshooting and customer service skills, and utilize clear, jargon-free language when assisting users. Staying organized and collaborating with other IT team members can also help ensure timely resolutions and a positive support experience.

What does a helpdesk support technician do?

A Helpdesk Support Technician provides technical assistance and support to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions, often remotely or over the phone. Helpdesk technicians document issues, escalate complex problems to higher-level support, and may also help with software installations and updates. Their goal is to ensure users can efficiently use their technology with minimal disruption.

What are the key skills and qualifications needed to thrive as a helpdesk support technician, and why are they important?

To thrive as a Helpdesk Support Technician, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities set standout technicians apart. These skills and qualities are crucial for efficiently resolving user issues and ensuring smooth IT operations within an organization.

Is a helpdesk support technician a stressful job?

Helpdesk support technicians often experience stress due to high call volumes, urgent troubleshooting, and the need to resolve technical issues quickly. The job requires strong communication skills, patience, and the ability to manage multiple tasks under time pressure, which can contribute to a stressful work environment.

What is a helpdesk support technician?

A helpdesk support technician provides technical assistance and support to users experiencing hardware, software, or network issues. They troubleshoot problems, often using remote tools or on-site visits, and may require knowledge of operating systems, common software applications, and customer service skills. Certifications like CompTIA A+ can enhance job prospects in this role.

What is the difference between Helpdesk Support Technician vs Network Support Technician?

AspectHelpdesk Support TechnicianNetwork Support Technician
Required CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportNetwork infrastructure, data centers, on-site troubleshooting
Employer & Industry UsageIT support companies, corporate IT departmentsTelecommunications, large enterprises, data centers

Helpdesk Support Technicians primarily handle end-user issues, software troubleshooting, and basic hardware support. Network Support Technicians focus on maintaining and troubleshooting network infrastructure, including routers, switches, and servers. While both roles require technical certifications and involve IT environments, Helpdesk Support Technicians typically deal with user-facing problems, whereas Network Support Technicians work on network systems and connectivity issues.

What are popular job titles related to Helpdesk Support Technician jobs in Raleigh, NC?

For Helpdesk Support Technician jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Helpdesk Support Technician jobs in Raleigh, NC look for?

The top searched job categories for Helpdesk Support Technician jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Helpdesk Support Technician jobs?

Cities near Raleigh, NC with the most Helpdesk Support Technician job openings:

Helpdesk Support Technician jobs near you
Infographic showing various Helpdesk Support Technician job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Instructional Support Technician - Telecommunications Analyst

WCPSS

Cary, NC

Full-time

Re-posted 17 days ago

Job description

Overview
POSITION TITLE (Oracle title)
INSTRUCTIONAL SUPPORT TECHNICIAN
WORKING TITLE
Instructional Support Technician-Telecommunications Analyst
SCHOOL/DEPARTMENT
Technology Services Division (TSD)
LOCATION
Rock Quarry Complex, Raleigh, NC
PAY GRADE
Technology Grade 17
FLSA STATUS
Nonexempt
ELIGIBILITY FOR EMPLOYMENT CONTRACT
No
WORK WEEK SCHEDULE
Monday-Friday (occasional evenings and weekends) Position eligible for hybrid telework workweek
POSITION PURPOSE:
Designs, installs, configures, tests, manages, monitors, supports, and troubleshoots Unified Communication systems, with a focus on Telecommunications. Assists district end users, inspects work performed by hosted service provider staff and other vendors, along with Wake County Public School System (WCPSS) personnel to ensure work meets industry and district specifications and is compliant with WCPSS quality standards.
MINIMUM QUALIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
  • Extensive knowledge of communications wiring standards and installation practices;
  • Extensive knowledge of hosted Cisco Voiceover IP (VOIP) system;
  • Considerable knowledge of telecommunications nomenclature and common terms;
  • Considerable knowledge of Microsoft Office, specifically Word and Excel;
  • Knowledge of the use and operation of various test equipment and diagnostic software;
  • Critical thinking and problem-solving skills;
  • Ability to organize work in a precise manner;
  • Ability to work under pressure and meet deadlines;
  • Ability to be optimistic, energetic, and passionate;
  • Ability to work independently and part of a team and complete tasks in the absence of clear direction;
  • Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
  • Ability to establish and maintain effective working relationships with school system staff, contractors, vendors, and external agencies.

EDUCATION, TRAINING, AND EXPERIENCE
  • Associate's degree in a relevant technology field; AND
  • Experience successfully providing technical support to end users; OR
  • An equivalent combination of education and relevant experience sufficient to successfully perform the essential duties of the job.

CERTIFICATION AND LICENSE REQUIREMENTS
  • Must hold and maintain a valid motor vehicle operator's license according to the State of NC requirements.

PREFERRED QUALIFICATIONS:
None
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  1. Builds, configures, installs, monitors, and supports the Voice over IP Telecommunications System for the entire school district.
  2. Includes (MACD - Move-ADD-Change) supervision for district's Cisco phones, voicemail, email integration,

remote calling functions, and faxing platforms.
  1. Generates reports for school and admin staff that relate to phone extension inventories, call histories, and other functions.
  2. Works on the hosted VoIP service provider's platform to submit Help Desk tickets and make programming changes and additions for the district's end users.
  3. Organizes, schedules, and monitors the work of IST (Infrastructure Support Field Technicians) that work in the department
  4. Creates and updates district documentation as related to call centers, Help Desks and Auto Attendant features configured on the district phone system
  5. Understands of Auto Attendant features and set ups related to call handlers and dial by number directories associated with the phone system.
  6. Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, students, and the community. Work at times requires the ability to lift, carry, push, pull, or exert up to 25 pounds. Physical requirements are consistent with those for medium work. The work requires frequently involving driving automotive equipment.
EFFECTIVE DATE: 5/2025
DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.

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