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No Experience Help Desk Jobs in Raleigh, NC (NOW HIRING)

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

This role requires someone who has a high level of customer experience and who is bilingual, English and Spanish. This is software based help desk role. Each position will act as a member of the ...

LC Industries

Coordinator, Help Desk

Durham, NC

Five years related work experience. * Good phone skills required. Must be able to communicate with ... Basic Life Insurance at no cost to the employee * 401(k) with match and Surplus-Sharing Plans

L C Industries

Coordinator, Help Desk

Durham, NC · On-site

Five years related work experience. * Good phone skills required. Must be able to communicate with ... Basic Life Insurance at no cost to the employee * 401(k) with match and Surplus-Sharing Plans

KIOTI Tractor

Help Desk Technician

Wendell, NC · On-site

$16.50 - $22.25/hr

Help Desk Technician Department: IT Reports to: IT & DT Manager Location: Wendell, NC Position ... Experience working with a CRM software

New

Custom Computer Specialists

Help Desk Technician

Raleigh, NC

$19.50 - $26.25/hr

The Help Desk Technician is the first point of contact for employees on technology issues. The ... Experience working in a ticketing system with documented case handling * Clear written and verbal ...

New

Custom Computer Specialists

Help Desk Technician

Raleigh, NC · On-site

$19.50 - $26.25/hr

The Help Desk Technician is the first point of contact for employees on technology issues. The ... Experience working in a ticketing system with documented case handling * Clear written and verbal ...

DataStaff, Inc.

Help Desk Specialist

Raleigh, NC · On-site

DataStaff, Inc . is currently seeking a Service Desk Specialist for a long-term contract ... working experience with ServiceNow call tracking system. This position is available as a W2 ...

TEKsystems

Help Desk Technician

Raleigh, NC · Remote

$20 - $30/hr

Help Desk Support * Technical Troubleshooting * ServiceNow * Customer Service * Ticket Management ... Experience collaborating with end users and IT teams to resolve technical challenges and ensure ...

kgs

Help Desk Technician

Durham, NC

$19.25 - $26/hr

... Helpdesk experience ... Experience with Windows Operating System workstation/server, Microsoft Systems Management Server ...

kgs

Help Desk Technician

Durham, NC

$19.25 - $26/hr

... Helpdesk experience ... Experience with Windows Operating System workstation/server, Microsoft Systems Management Server ...

Variety Wholesalers Inc

HELP DESK ANALYST

Henderson, NC

$19 - $26/hr

Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED

Roses Discount Stores

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED

Big Lots

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

Up to one year of related experience * Demonstrated proficiency with Windows software * Good communication and analytical skills * Ability to work rotating shifts * High School diploma or GED

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All JobsHelp Desk JobsNo Experience Help Desk JobsNo Experience Help Desk Jobs in Raleigh, NC

No Experience Help Desk information

See Raleigh, NC salary details

$12

$22

$32

How much do no experience help desk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for no experience help desk in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is a no experience help desk?

'No Experience Help Desk' jobs are entry-level IT support positions designed for individuals without prior professional experience in technology or customer service roles. These jobs typically involve assisting users with basic technical issues, troubleshooting hardware or software problems, and escalating more complex issues to senior staff. Employers often provide on-the-job training and look for candidates with good communication skills, a willingness to learn, and basic computer literacy. These roles are a great way to start a career in IT and develop valuable skills for future advancement.

What skills and qualifications are needed to succeed as a no experience help desk professional?

To thrive as a No Experience Help Desk professional, you need basic computer literacy, troubleshooting abilities, and a high school diploma or equivalent. Familiarity with ticketing systems, remote desktop tools, and common operating systems is beneficial, even if gained through personal use or self-study. Strong communication, patience, and a customer-focused attitude are soft skills that set candidates apart. These skills and qualities are important for effectively resolving technical issues and providing excellent support to users.

What challenges do entry-level no experience help desk professionals face, and how can they overcome them?

Entry-level help desk professionals often face challenges such as learning to troubleshoot unfamiliar technical issues, managing multiple support requests simultaneously, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, new hires should take advantage of training resources, proactively ask questions, and seek mentorship from more experienced team members. Developing strong customer service skills and maintaining a positive, patient attitude can also help them build confidence and resolve issues more efficiently.

What is the difference between No Experience Help Desk vs No Experience Customer Support Representative?

AspectNo Experience Help DeskNo Experience Customer Support Representative
Required CredentialsHigh school diploma or equivalent; basic technical knowledgeHigh school diploma or equivalent; strong communication skills
Work EnvironmentIT departments, technical support centersCall centers, retail, online support
Industry UsageTechnology, IT servicesRetail, e-commerce, service industries
Common Search/ComparisonYesYes

While both roles often require minimal experience and focus on customer interaction, the No Experience Help Desk emphasizes technical troubleshooting within IT environments, whereas the No Experience Customer Support Representative centers on general customer service across various industries.

What are the most commonly searched types of Help Desk jobs in Raleigh, NC?

The most popular types of Help Desk jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for No Experience Help Desk jobs?

Cities near Raleigh, NC with the most No Experience Help Desk job openings:

No Experience Help Desk jobs near you
Infographic showing various No Experience Help Desk job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Help Desk Analyst

Arete Technologies, Inc.

Durham, NC

$19.75 - $27/hr

Contractor

Re-posted 11 days ago

Job description

Company Description

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients

We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs.

our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.

We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.

Job Description

Description:
Either Webcam Interview or In Person
The NC Department of Health and Human Services, the Office of NC FAST is seeking the services of two (2) Bilingual Application/Production Support Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets.

This is an Application/Production Support position where the selected candidate will support the NC FAST application by assisting outside customers/agents who are accessing the system. This role requires someone who has a high level of customer experience and who is bilingual, English and Spanish. This is software based help desk role.

Each position will act as a member of the Operations and Maintenance Support Team. These positions will be liaisons between Business, Program Management, System Development and A&I Tech Architects to coordinate system change requests that need to be created, budgeted, approved and implemented. By working closely with business and technical teams to troubleshoot issues, focus is placed on determining the root cause and preventing recurrences. Unresolved issues may need to be escalated to business/policy staff, software developers and/or client implementation specialists.

Responsibilities include:

-Monitoring incoming issues that are resolved by the front line Help Desk staff

-Diagnosing the root cause and resolving isolated issues

-Escalating customer issues to development staff

-Recommending product and process improvement strategies based on perceived trends or patterns in field issues

-Working with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches. May assist with the setup of staging or test environments.

Qualifications

****local candidate preferred first*****

Additional Information

Best Regards

Alka Bhatia

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