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Help Desk Manager Jobs in Raleigh, NC (NOW HIRING)

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC · On-site

$19.75 - $27/hr

This is software based help desk role. Each position will act as a member of the Operations and ... These positions will be liaisons between Business, Program Management, System Development and A&I ...

Leisnoi, Inc.

Help Desk Technician

Durham, NC · On-site

$21/hr

Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary) Durham, NC 27701 US Career Level Experienced (Non-Manager) Category Information Technology Salary ...

LC Industries

Coordinator, Help Desk

Durham, NC

ABOUT THIS ROLE The Coordinator, Help Desk handles all first level support requests from designated ... Manage VPN's and remote connections for off-site users. * Ensure Virus definitions and Antivirus ...

L C Industries

Coordinator, Help Desk

Durham, NC · On-site

ABOUT THIS ROLE The Coordinator, Help Desk handles all first level support requests from designated ... Manage VPN's and remote connections for off-site users. * Ensure Virus definitions and Antivirus ...

kgs

Help Desk Technician

Durham, NC

$19.25 - $26/hr

... Helpdesk experience ... Experience with Windows Operating System workstation/server, Microsoft Systems Management Server ...

kgs

Help Desk Technician

Durham, NC

$19.25 - $26/hr

... Helpdesk experience ... Experience with Windows Operating System workstation/server, Microsoft Systems Management Server ...

Variety Wholesalers Inc

HELP DESK ANALYST

Henderson, NC

$19 - $26/hr

Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice ...

Roses Discount Stores

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice ...

Big Lots

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Raleigh, NC

Help Desk Manager information

See Raleigh, NC salary details

$36.5K

$81.4K

$121K

How much do help desk manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for help desk manager in Raleigh, NC is $81,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $97,200.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Raleigh, NC? The most popular types of Help Desk jobs in Raleigh, NC are:
What are popular job titles related to Help Desk Manager jobs in Raleigh, NC? For Help Desk Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Raleigh, NC look for? The top searched job categories for Help Desk Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Help Desk Manager jobs? Cities near Raleigh, NC with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $81,438 per year, or $39.2 per hour.
Help Desk Team Lead

Help Desk Team Lead

University System of New Hampshire

Durham, NC

Other

Medical, Dental, Retirement, PTO

Posted yesterday

University System Of New Hampshire rating

8.8

Company rating: 8.8 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

47th of 612 rated colleges and universities

Job description

Summary
Operating Title Help Desk Team Lead Long Classification Title Information Technologist III Campus Location Durham Department UNH Desktop Management Summary of Position
Under the direction of the Director of Enterprise Client Services, the Help Desk Team Lead provides high touch customer service and leads a campus-based cross functional Support team (including End-User Support, Endpoint Support, and basic Audio-Visual (AV) troubleshooting and support) in the delivery of IT support and service to staff, faculty, and students throughout the University System of New Hampshire. The support team is comprised of both professional staff and student staff who provide Tier 1 and some Tier 2 technical support to the community.
As a member of the Enterprise Client Services team, the Help Desk Team Lead will be responsible for working across campus boundaries to ensure the smooth, effective, and efficient delivery of technology support services to the campus. You will have primary responsibility for operational management of the campus Help Desk which provides computer and device support, account and access support, and consulting services.
Provides in-person and remote technical support and assistance as part of a team serving the University of New Hampshire (UNH) Durham community utilizing IT Service Management and ITIL principals.

This position is full-time onsite in Durham, New Hampshire.
Acceptable minimum level of education Bachelor's Acceptable minimum years of experience 5-7 years Additional Job Information Posting Number PS4733FY25 Other minimum qualifications
  • Five years related experience in a client-centered technology support environment.
  • Two years supervisory experience or related team management experience (e.g., teaching, coaching, or project management) in an IT environment.
  • Demonstrated knowledge of and experience using a variety of Remote support tools to support User's needs in a variety of settings.
  • Demonstrated knowledge of and experience with both Windows and Mac OS and demonstrated mastery in the configuration, installation, and troubleshooting of current operating systems, client productivity tools, wired and wireless networks, peripherals (including AV presentation equipment), and mobile devices via current certifications, education, and/or experience.
  • Demonstrated knowledge of and experience working with Azure/Intra Active Directory and the O365 Ecosystem; supporting the O365 Productivity tools (Outlook, Word, Excel, PowerPoint, OneDrive); the Collaboration tools (Teams, Bookings, SharePoint); and the Power Platform (Power BI, Forms and Power Apps).
  • Demonstrated comprehension of the importance of safeguarding sensitive information, with strict adherence to cybersecurity standards and policies to prevent unauthorized access, data breaches, and other security threats, thereby ensuring the safety and privacy of the community's data and information.
  • Demonstrated leadership in providing outstanding customer service. Ability to lead proactively in identifying risks and managing operational activities.
  • Effective communication skills.
  • Ability to mentor and teach others.
Additional Preferred Qualifications
  • Experience using TeamDynamix or similar ITSM /Help Desk management and ticketing software. ITIL certification and experience operationalizing the ITIL framework.
  • Experience working with and using AI tools to reduce costs, speed first-call resolution; improve time to resolution; and increase customer satisfaction. Experience implementing AI tools in a support environment.
  • Demonstrated outstanding relationship management, analytical, technical, organizational and skills. Self-motivated and goal oriented.
  • Committed team player, collaborative in nature and in practice, possess effective communication skills, and a strong customer-centered philosophy.
  • Demonstrated commitment to work within a diverse environment and interact professionally with individuals of diverse backgrounds.
Salary Information
Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.
Quicklink for Posting https://usnh-sb.peopleadmin.com/postings/61932 Percent Time Information (FTE) 1.00 Grade 23 EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Institution Information
The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.
The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide
Posting Details
Posting Date 08/09/2024 Open Until Filled Yes Closing Date Posting Open to Internal Candidates Only? No Interested Internal Candidates Exist? No Job Category Salaried Staff (Exempt) Appointment Type Regular If TERM position provide projected end date Equipment/Instruments
May be required to do some limited travel in their own vehicle to other USNH campuses providing technology; to contribute to USNH projects; and provide vacation or vacancy coverage.
Drivers License and Physical Requirements. Please check all items that apply. None applicable

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