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Help Desk Manager Jobs in Raleigh, NC (NOW HIRING)

Duke University

Service Desk Team Lead

Durham, NC

As a Team Lead, you'll coordinate daily help desk activities, mentor team members, and act as an ... Proven ability to prioritize workload, manage multiple requests, and meet response and resolution ...

Duke University

Service Desk Team Lead

Durham, NC · On-site

As a Team Lead, you'll coordinate daily help desk activities, mentor team members, and act as an ... Proven ability to prioritize workload, manage multiple requests, and meet response and resolution ...

US IT Solutions Inc

HelpDesk Engineer

Durham, NC · On-site

... management firms in the US. This position will act as a member of the operations and maintenance support team responsible for monitoring incoming issues unable to be resolved by front line Help Desk ...

Noblesoft Technologies

Service desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Manage user accounts in Azure Active Directory including password resets, account unlocks, license ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...

Duke University

Service Desk Analyst II

Durham, NC

$19.75 - $27/hr

Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You.Introduction The ... Monitor and manage ServiceNow incidents; document troubleshooting, assign tickets, and ensure SLA ...

Duke University

Service Desk Analyst II

Durham, NC · On-site

$19.75 - $27/hr

Service Desk Analyst II - Duke University OIT Be You. Be Bold. Choose Duke. Be You. Introduction ... Monitor and manage ServiceNow incidents; document troubleshooting, assign tickets, and ensure SLA ...

USM

Service Desk Tier 3 Agent

Cary, NC

$15.75 - $20.25/hr

... help customers around the globe, giving top of the line solid and practical IT benefits which are ... M counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data ...

Nutanix

Deal Desk Analyst - Federal Sales

Durham, NC · Hybrid

$19.75 - $27/hr

If so, you'll thrive in our newly created Deal Desk Analyst role, where you'll have the opportunity ... The hiring manager believes in fostering a positive work culture and supports team members in ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Raleigh, NC

Help Desk Manager information

See Raleigh, NC salary details

$36.5K

$81.4K

$121K

How much do help desk manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for help desk manager in Raleigh, NC is $81,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $97,200.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Raleigh, NC? The most popular types of Help Desk jobs in Raleigh, NC are:
What are popular job titles related to Help Desk Manager jobs in Raleigh, NC? For Help Desk Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Raleigh, NC look for? The top searched job categories for Help Desk Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Help Desk Manager jobs? Cities near Raleigh, NC with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $81,438 per year, or $39.2 per hour.
IT Help Desk Technician - Level 1 SkillBridge Fellow

IT Help Desk Technician - Level 1 SkillBridge Fellow

DAN

Durham, NC • On-site

Full-time

Re-posted 9 days ago

Job description

Program/Program Office/Agency
IT Help Desk Technician - Level 1 SkillBridge Fellow
Service
All Services
Position Announcement Url
DOD SkillBridge - Divers Alert Network
Training Duration
121-168 days
Delivery Method
In-Person
Number of Locations
1
Summary Description
DAN's Information Technology Department supports the enterprise systems, infrastructure, cybersecurity, and operational technologies that enable the organization's global mission of dive safety, emergency assistance, research, education, and member services. The department provides technical support, enterprise systems administration, cybersecurity operations, cloud and infrastructure management, business application support, and organizational technology training across all DAN operational areas.
Jobs Description
The DAN IT Support Operations SkillBridge Fellowship (Level 1) provides transitioning Service Members with structured, hands-on experience supporting end users in a professional enterprise IT environment within a mission-driven nonprofit organization.
Participants will gain foundational experience supporting enterprise technology systems that enable DAN's mission areas, including member services, emergency assistance, research operations, and organizational support functions.
The fellowship focuses on foundational IT support operations, customer service, ticket management, endpoint support, troubleshooting methodologies, and enterprise technology workflows. Participants will learn professional IT support processes while developing technical communication and problem-solving skills in a collaborative enterprise environment.
This is a structured training program conducted under supervision for professional development purposes. Participants do not replace employees or independently perform operational duties.
Locations of Prospective Jobs by State
North Carolina
Target MOCs
Other Eligibility Factors
None

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