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Help Desk Manager Jobs in Raleigh, NC (NOW HIRING)

Dillon Supply Company

Service Desk Analyst

Raleigh, NC · On-site

$18.25 - $25/hr

Request Management * Log, track, prioritize, and update incidents and service requests using ... Help Desk, Technical Support, or customer-facing IT support role. * Strong customer service ...

Dillon Supply Company Inc.

Service Desk Analyst

Raleigh, NC · On-site

$20 - $27.25/hr

Incident & Request Management * Log, track, prioritize, and update incidents and service requests ... Qualifications Required * 2-4 years of experience in a Service Desk, Help Desk, Technical Support ...

US IT Solutions Inc

HelpDesk Engineer

Durham, NC

... management firms in the US. This position will act as a member of the operations and maintenance support team responsible for monitoring incoming issues unable to be resolved by front line Help Desk ...

Noblesoft Technologies

Service desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Manage user accounts in Azure Active Directory including password resets, account unlocks, license ... Experience in Technical helpdesk or technical call center support is required. * Hands-on ...

defi AUTO LLC

Client Support Desk Analyst

Raleigh, NC · On-site

$60K - $75K/yr

... and managed servicing solutions. Our customers include the highest-volume captive auto lenders ... We have more than three decades of experience helping lenders reduce time-to-market, streamline ...

USM

Service Desk Tier 3 Agent

Cary, NC

$15.75 - $20.25/hr

... help customers around the globe, giving top of the line solid and practical IT benefits which are ... M counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data ...

Nutanix

Deal Desk Analyst - Federal Sales

Durham, NC · Hybrid

$19.75 - $27/hr

  • Medical

  • Retirement

  • PTO

If so, you'll thrive in our newly created Deal Desk Analyst role, where you'll have the opportunity ... The hiring manager believes in fostering a positive work culture and supports team members in ...

Yochana

Service Desk L1

Morrisville, NC · On-site

$19.25 - $26.25/hr

... • Manage user accounts in Azure Active Directory including password resets, account unlocks ... helpdesk or technical call center support is required. • Hands-on experience with Azure AD ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Raleigh, NC

Help Desk Manager information

See Raleigh, NC salary details

$36.5K

$81.4K

$121K

How much do help desk manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for help desk manager in Raleigh, NC is $81,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $97,200.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Raleigh, NC?

The most popular types of Help Desk jobs in Raleigh, NC are:

What are popular job titles related to Help Desk Manager jobs in Raleigh, NC?

For Help Desk Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Raleigh, NC look for?

The top searched job categories for Help Desk Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Help Desk Manager jobs?

Cities near Raleigh, NC with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $81,438 per year, or $39.2 per hour.

IT Help Desk Technician - Level 3 SkillBridge Fellow

DAN

Durham, NC

Full-time

Re-posted 23 days ago

Job description


Program/Program Office/Agency
IT Help Desk Technician - Level 3 SkillBridge Fellow


Service
All Services


Position Announcement Url
DOD SkillBridge - Divers Alert Network


Training Duration
121-168 days


Delivery Method
In-Person


Number of Locations
1


Summary Description
DAN's Information Technology Department supports the enterprise systems, infrastructure, cybersecurity, and operational technologies that enable the organization's global mission of dive safety, emergency assistance, research, education, and member services. The department provides technical support, enterprise systems administration, cybersecurity operations, cloud and infrastructure management, business application support, and organizational technology training across all DAN operational areas.


Jobs Description
The DAN Enterprise Infrastructure & Cyber Operations SkillBridge Fellowship (Level 3) is designed for transitioning Service Members with advanced technical experience seeking structured exposure to enterprise infrastructure operations, systems administration, cybersecurity support, and critical incident management within a mission-driven nonprofit environment.

Participants will gain hands-on experience supporting enterprise technology systems that enable DAN's mission areas, including member services, emergency assistance, research operations, and organizational support functions.

This fellowship focuses on advanced enterprise troubleshooting, infrastructure operations, cloud technologies, cybersecurity processes, disaster recovery planning, and operational continuity support. Participants will collaborate with IT leadership, systems engineers, cybersecurity personnel, vendors, and operational stakeholders while developing enterprise-level technical and operational support competencies.

This is a structured training program conducted under supervision for professional development purposes. Participants do not replace employees or independently perform operational duties.


Locations of Prospective Jobs by State

North Carolina



Target MOCs


Other Eligibility Factors
None

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