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Help Desk Manager Jobs in Raleigh, NC (NOW HIRING)

Roses Discount Stores

HELP DESK ANALYST

Henderson, NC · On-site

$19 - $26/hr

Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role ... Escalate to the appropriate management level when thresholds are violated. * Close Service Call

STI

Helpdesk Manager - Durham, NC

Durham, NC · On-site

Helpdesk Manager RTP,Durham, NC/Hybrid 12 Months The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities.

Noblesoft Technologies

Service Desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

Morrisville, NC - Onsite · Filters Help Desk calls and provides basic support and troubleshooting ... Managing, prioritizing, and documenting incoming questions and service desk tickets · Resolving ...

Fairmont

Front Desk Agent

Durham, NC · On-site

$60K - $65K/yr

Front Desk Manager, Job Type: Full-time Summary The Front Desk Agent is often the first point of ... Basic computer skills; experience with reservation / property management systems helpful Additional ...

21c Museum Hotels

Front Desk Agent

Durham, NC · On-site

$60K - $65K/yr

Front Desk Manager, Job Type: Full-time Summary The Front Desk Agent is often the first point of ... Basic computer skills; experience with reservation / property management systems helpful Additional ...

GRAIL

IT Help Desk Specialist - #4915

Durham, NC · On-site

$30 - $41/hr

For more information, please visit grail.com GRAIL is seeking an IT Help Desk Support Specialist to ... Experience with Jamf or other endpoint management solutions. * Experience with Okta or other ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC

$18.50 - $25/hr

System Administrator for the User Account Maintenance and Incident Management Systems. Create LAN ... desk for a MSP Proven technical ability working for an MSP, through relevant, demonstrable ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

... world-renowned management philosophy, a strong culture of invention and risk-taking, and a ... Service Desk Job Location: Cary NC 27518 Job Type: Fulltime Main Responsibilities • Provide ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Raleigh, NC

Help Desk Manager information

See Raleigh, NC salary details

$36.5K

$81.4K

$121K

How much do help desk manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for help desk manager in Raleigh, NC is $81,438.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $97,200.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Raleigh, NC?

The most popular types of Help Desk jobs in Raleigh, NC are:

What are popular job titles related to Help Desk Manager jobs in Raleigh, NC?

For Help Desk Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Raleigh, NC look for?

The top searched job categories for Help Desk Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Help Desk Manager jobs?

Cities near Raleigh, NC with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $81,438 per year, or $39.2 per hour.

HELP DESK ANALYST

Roses Discount Stores

Henderson, NC • On-site

$19 - $26/hr

Full-time

Re-posted 20 hours ago

Roses Discount Stores rating

4.0

Company rating: 4.0 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

722nd of 734 rated retailers

Job description

Job Description
Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice Presidents, Special Projects teams, Trainers, and all corporate office personnel.
Responsibilities include:
  • troubleshooting hardware, software, and network issues.
  • documenting and tracking incidents.
  • coordinating with internal departments to ensure timely resolution
  • maintaining a high level of professionalism and service quality in all interactions.

Qualifications for this position include:
  • Up to one year of related experience
  • Demonstrated proficiency with Windows software
  • Good communication and analytical skills
  • Ability to work rotating shifts
  • High School diploma or GED
  • Understanding of Variety's cash register systems a plus

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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