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Help Desk Manager Jobs in Raleigh, NC (NOW HIRING)

Creo

Service Desk Analyst, Level 1

Durham, NC

$18.50 - $25.25/hr

Industry recognized Help Desk Certification and/or help desk environment experience A PLUS * A ... certification or Network+ certification preferred * Experience in Healthcare or Life Sciences ...

CREO

Service Desk Analyst, Level 1

Durham, NC · On-site

$19.75 - $27/hr

Industry recognized Help Desk Certification and/or help desk environment experience A PLUS * A ... certification or Network+ certification preferred * Experience in Healthcare or Life Sciences ...

CREO

Service Desk Analyst, Level 1

Durham, NC · On-site

$19.75 - $27/hr

Industry recognized Help Desk Certification and/or help desk environment experience A PLUS * A+ certification or Network+ certification preferred * Experience in Healthcare or Life Sciences preferred

CAPTRUST

IT Help Desk Associate

Raleigh, NC

CAPTRUST is seeking an IT Help Desk Associate to provide foundational technical support for the ... Windows 10 and windows 11, DHCP, DNS, Active Directory Management * Work on special projects ...

CAPTRUST

IT Help Desk Associate

Raleigh, NC · On-site

CAPTRUST is seeking an IT Help Desk Associate to provide foundational technical support for the ... Windows 10 and windows 11, DHCP, DNS, Active Directory Management * Work on special projects ...

STI

Helpdesk Manager - Durham, NC

Durham, NC · On-site

Helpdesk Manager RTP,Durham, NC/Hybrid 12 Months The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities.

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role ... Escalate to the appropriate management level when thresholds are violated. * Close Service Call

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role ... Escalate to the appropriate management level when thresholds are violated. * Close Service Call

HCL America Inc

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

System Administrator for the User Account Maintenance and Incident Management Systems. Create LAN ... desk for a MSP Proven technical ability working for an MSP, through relevant, demonstrable ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

... world-renowned management philosophy, a strong culture of invention and risk-taking, and a ... Service Desk Job Location: Cary NC 27518 Job Type: Fulltime Main Responsibilities • Provide ...

Duke University

Service Desk Team Lead

Durham, NC

As a Team Lead, you'll coordinate daily help desk activities, mentor team members, and act as an ... management, including imaging, deployment, and lifecycle support for desktops and laptops ...

New

Duke University

Service Desk Team Lead

Durham, NC

As a Team Lead, you'll coordinate daily help desk activities, mentor team members, and act as an ... Proven ability to prioritize workload, manage multiple requests, and meet response and resolution ...

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All JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Raleigh, NC

Help Desk Manager information

See Raleigh, NC salary details

$36.5K

$81.4K

$121K

How much do help desk manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for help desk manager in Raleigh, NC is $81,442.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,200.00 and $97,200.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Raleigh, NC? The most popular types of Help Desk jobs in Raleigh, NC are:
What are popular job titles related to Help Desk Manager jobs in Raleigh, NC? For Help Desk Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Raleigh, NC look for? The top searched job categories for Help Desk Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Help Desk Manager jobs? Cities near Raleigh, NC with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Raleigh, NC as of June 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $81,442 per year, or $39.2 per hour.
Bilingual Help Desk Analyst (Spanish) (Locals Preferred)

Bilingual Help Desk Analyst (Spanish) (Locals Preferred)

360 IT Professionals

Durham, NC

$19.75 - $27/hr

Contractor

Posted 29 days ago

Job description

Company Description

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. 

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us.

We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change.

Job Description

Responsibilities include:

Monitoring incoming issues that are resolved by the front line Help Desk staff

Diagnosing the root cause and resolving isolated issues

Escalating customer issues to development staff

Recommending product and process improvement strategies based on perceived trends or patterns in field issues

Working with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches. May assist with the setup of staging or test environments.

Qualifications

Skill
Experience and knowledge of browser-based applications.
Experience researching, analyzing and interpreting automated system problems.
Experience working in a Application/Production Support based (not hardware) help desk environment.
Working knowledge of Social Services and Medicaid programs and systems.

Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions.

English/Spanish Bilingual required

Additional Information

Thanks and Regards,

Karan Sharma

510-254-3300 ext. 150

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