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Help Desk Volunteer Jobs in Raleigh, NC (NOW HIRING)

CAPTRUST

IT Help Desk Associate

Raleigh, NC · On-site

CAPTRUST is seeking an IT Help Desk Associate to provide foundational technical support for the ... and voluntary supplemental plans subject to plan terms. * Company-paid benefits such as life ...

CAPTRUST

IT Help Desk Associate

Raleigh, NC · On-site

CAPTRUST is seeking an IT Help Desk Associate to provide foundational technical support for the ... and voluntary supplemental plans subject to plan terms. * Company-paid benefits such as life ...

LifeWise Academy

Volunteer

Cary, NC · On-site

... desk (away from other students) if the inappropriate behavior continues * Help with classroom ... Volunteer Employment Type: Part-Time Grid Level: 1a

TEKsystems

Isp Tech

Raleigh, NC

$15.50/hr

The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

TEKsystems

ISP Technician

Raleigh, NC · Remote

$15.50/hr

... IT Help Desk skill, which will allow you to start your call center or IT career. This is a fast ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

TEKsystems

ISP Support Technician

Raleigh, NC

$15.50/hr

Description The Level 1 Help Desk Technician provides first-line support to end-users experiencing ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

Waxing The City

Studio Coordinator

Raleigh, NC · On-site

$11 - $16/hr

Free uniforms The Studio Coordinator is a key holder and accountable for all front desk operations ... Participate in defined community outreach requirements (volunteerism). Minimum Qualifications ...

Marbles Kids Museum

Guest Engagement Host

Raleigh, NC · On-site

$13.50 - $18.50/hr

Process admission at the welcome desk, including cash and credit card payments, passes, reciprocal ... with museum volunteers by providing clear guidance, support, and encouragement to help them ...

Marbles Kids Museum

Guest Engagement Host

Raleigh, NC · On-site

Process admission at the welcome desk, including cash and credit card payments, passes, reciprocal ... with museum volunteers by providing clear guidance, support, and encouragement to help them ...

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All JobsHelp Desk Volunteer JobsHelp Desk Volunteer Jobs in Raleigh, NC

Help Desk Volunteer information

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How much do help desk volunteer jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for help desk volunteer in Raleigh, NC is $18.60, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $19.62 per hour, depending on experience, location, and employer.

What are some common challenges faced by Help Desk Volunteers, and how can they be effectively managed?

Help Desk Volunteers often encounter challenges such as handling a high volume of inquiries, addressing technical issues with limited resources, and communicating with users who may be unfamiliar with technology. To effectively manage these challenges, it’s important to stay organized, prioritize tasks based on urgency, and maintain patience and empathy when assisting users. Regular training and collaboration with other volunteers or team members can also help build confidence and improve problem-solving skills.

What is the difference between Help Desk Volunteer vs Help Desk Technician?

AspectHelp Desk VolunteerHelp Desk Technician
Required CredentialsNone typically required; some basic IT knowledge helpfulOften requires certifications like CompTIA A+ or similar
Work EnvironmentVolunteer settings, nonprofits, community centersCorporate, IT support centers, or internal company teams
Employer & Industry UsageNonprofits, charities, community organizationsBusinesses, IT service providers, corporate IT departments
Common Search & Comparison IntentUnderstanding volunteer roles in IT supportSeeking professional IT support roles or career info

Help Desk Volunteers typically assist in non-profit or community settings without formal certifications, focusing on basic support. Help Desk Technicians usually work in corporate environments, requiring certifications and technical skills to handle more complex issues. While both roles involve troubleshooting and customer service, the technician role is more specialized and paid, whereas the volunteer role is more entry-level and voluntary.

What are the key skills and qualifications needed to thrive as a Help Desk Volunteer, and why are they important?

To thrive as a Help Desk Volunteer, you need basic technical troubleshooting skills, familiarity with common software and hardware, and generally a high school diploma or equivalent. Experience with ticketing systems, remote support tools, and standard office software is often valuable. Patience, strong communication, and a customer-focused attitude help volunteers effectively assist users and resolve issues. These skills are crucial for ensuring users receive timely, clear support and fostering a positive organizational environment.

What are Help Desk Volunteers?

Help Desk Volunteers are individuals who provide support and assistance to users experiencing technical or service-related issues, often in nonprofit organizations, libraries, schools, or community centers. They help answer questions, troubleshoot problems, and guide users through resolving their concerns, whether it involves computer systems, software, or organizational services. These volunteers play a crucial role in ensuring smooth operations and positive user experiences, all while gaining valuable skills in customer service and technical support.
What are the most commonly searched types of Help Desk jobs in Raleigh, NC? The most popular types of Help Desk jobs in Raleigh, NC are:
What are popular job titles related to Help Desk Volunteer jobs in Raleigh, NC? For Help Desk Volunteer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Help Desk Volunteer jobs in Raleigh, NC look for? The top searched job categories for Help Desk Volunteer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Help Desk Volunteer jobs? Cities near Raleigh, NC with the most Help Desk Volunteer job openings:
Help Desk Volunteer jobs near you
Infographic showing various Help Desk Volunteer job openings in Raleigh, NC as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,693 per year, or $18.6 per hour.
IT Help Desk Associate

IT Help Desk Associate

CAPTRUST

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Overview
WHO are we looking for?
CAPTRUST is seeking an IT Help Desk Associate to provide foundational technical support for the firm's technology needs, serving over 2,000 employees under the guidance of senior team members. This role is designed to develop technical proficiency through the execution of established procedures and hands-on experience with enterprise IT infrastructure. The Associate will support day-to-day operations by responding to user requests, assisting with hardware deployment, and maintaining accurate and up-to-date documentation of technology assets and support activities
Responsibilities
  • Provide support to end users on a variety of issues
  • Respond to, identify, research, and resolve telephone calls, email, and personnel requests for technical support; first-call resolution
  • Audio-Visual support for large group meetings that include web conferencing, video streaming
  • Hardware/Software, Printers, Laptops, Desktops, Tablets, Mobile Devices, and Remote Access support
  • Windows 10 and windows 11, DHCP, DNS, Active Directory Management
  • Work on special projects delegated by IT Manager and Team Leaders
  • Ability to be on-call rotation for off-hours support as required
  • Other duties as assigned

Qualifications
Minimum Qualifications:
  • Must possess at least one year of relevant experience
  • Associate degree in a related area or equivalent technical training/experience required
  • Professional experience with current Windows OS required

Desired Qualifications/Skills:
  • CompTIA A+ or equivalent would be an asset
  • Professional experience with Microsoft Office 365 (SharePoint, Dynamics 365, Teams)
  • Experience with Apple OS, Android and hardware preferred
  • Experience with VoIP and mobile technologies preferred
  • Demonstrated knowledge and understanding of Federal and State employment law; experience with self-insured benefits plans is a plus
  • Ability to handle highly confidential information and manage information with integrity
  • Strong proficiency in Microsoft Office (PowerPoint, Excel, Word; etc.) and payroll and accounting systems
  • Ability to manage a high demand workload and pace
  • Ability to lift to 35 pounds, including file boxes, computers, and printers

WHAT can you expect from your career at CAPTRUST?
Our colleagues, like our clients, tend to stay with CAPTRUST for years. There's a reason for it; it's a great culture in which to work and grow. We all work together, each of us motivating those around us with our commitment to high standards. At CAPTRUST, expect a fully stocked break room, fun employee events, and a quality team surrounding you with opportunities for personal growth.
Our Employee Benefits Package shows how much we value our team. Some benefits include:
  • Company discretionary bonus.
  • Health, dental, and vision coverage, employer 401(k) plan and company match, health savings accounts, flexible spending accounts, and voluntary supplemental plans subject to plan terms.
  • Company-paid benefits such as life insurance, short-term disability, and long-term disability, subject to applicable waiting periods.
  • Paid time off (PTO) or Paid Sick Leave (PSL)

WHERE will you be working?
4208 Six Forks Rd #1700 | Raleigh, NC 27609
Due to the nature of the role, this is not a remote or work from home position. #LI-Onsite
HOW do we build a world class organization one brick at a time?
We make it a priority to hire those who have a commitment to service, a real interest in other people, and a passion to continuously improve. Simply put: the difference at CAPTRUST is the quality of our people and depth of our bench. If you are ready to make your mark, we want to talk to you.
Are you the next brick?
To get it done the CAPTRUST Way, an individual should exhibit the following characteristics:
  • Ability to build successful, collaborative, and trusting relationships
  • Instinctive aptitude for consistently creating accurate, concise, respectful, and easy-to-understand verbal and written communications conveying complex information
  • A strong sense of urgency about getting work done and solving problems to achieve results that benefit our clients and colleagues, even when faced with challenges
  • Inherent desire to give back to our communities and enrich the lives of those around us
  • An other-centered mindset
  • Integrity through maintaining objectivity

EEO/Diversity Statement:
At CAPTRUST, we are committed to building and maintaining a diverse workforce and inclusive work environment where ALL colleagues feel authentically seen, respected, and supported.
It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of sex (including pregnancy, childbirth, or other related medical conditions), gender, race (including hair texture or hairstyles associated with race), religion, color, national origin, ancestry, physical or mental disability, genetic information, age, sexual orientation, gender identity, gender expression, protected veteran status, uniformed service, or any other status protected by federal, state, or local laws. #associate
This position will remain open until filled.

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