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Help Desk Manager Jobs in Wilson, NC (NOW HIRING)

Freseniusglobal

Procurement Administrator

Wilson, NC

$27 - $31/hr

... Management, or a related field. * Minimum of 1 year experience in Procurement, Supply Chain, or working within a Shared Services and/or customer help-desk environment. * Familiarity with SAP SRM or ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Zebulon, NC · On-site

$13.75 - $18.25/hr

... management of our front desk during check in/out. No optical experience? No problem! You will be ... Join our team today and help provide the highest quality vision care for our patients. This role ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Zebulon, NC · On-site

$13.75 - $18.25/hr

... management of our front desk during check in/out. No optical experience? No problem! You will be ... Join our team today and help provide the highest quality vision care for our patients. This role ...

Nash County

Staff Development Specialist I

Nashville, NC · On-site

$52K - $83K/yr

Employee in this position will need to collaborate with the Management Team and State Program ... Troubleshoot problem cases prior to submission to the state help desk. Works with program ...

Specialty1 Partners

Practice Manager

Wilson, NC · On-site

$55K - $65K/yr

Help the organizations processes remain legally compliant * Examine financial data and use them to ... Non-clinical employees include the office manager, front desk staff, marketing staff, and any other ...

Private

Automotive General Sales Manager

Smithfield, NC · On-site

$175K - $250K/yr (+ commission)

... and help take the store to the next level. We have a strong customer base, excellent employee ... Desk deals and support strong deal structure and closing * Partner closely with the General Manager ...

Ross Stores

Assistant Store Manager

Rocky Mount, NC · On-site

... desk, fitting rooms, sales floor, etc. Personal and Store Brand: * Represents and supports the ... Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross ...

Ross

Assistant Store Manager

Rocky Mount, NC · On-site

... desk, fitting rooms, sales floor, etc. Personal and Store Brand: * Represents and supports the ... Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Wilson, NC

Help Desk Manager information

See Wilson, NC salary details

$32.8K

$73.2K

$108.8K

How much do help desk manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for help desk manager in Wilson, NC is $73,226.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,700.00 and $87,400.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Wilson, NC?

The most popular types of Help Desk jobs in Wilson, NC are:

What are popular job titles related to Help Desk Manager jobs in Wilson, NC?

For Help Desk Manager jobs in Wilson, NC, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Wilson, NC look for?

The top searched job categories for Help Desk Manager jobs in Wilson, NC are:

What cities near Wilson, NC are hiring for Help Desk Manager jobs?

Cities near Wilson, NC with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Wilson, NC as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $73,226 per year, or $35.2 per hour.

SYSTEMS SUPPORT SPECIALIST

Opportunities Industrialization Center, Incorporated

Rocky Mount, NC • On-site

$65K/yr

Full-time

Posted 18 days ago

Key responsibilities

  • Assist with routine maintenance, provisioning, and health monitoring of core backend systems including Windows Server, VMs in a Hyper-V environment, and storage arrays.

  • Act as an escalation point for hardware, operating system, and local network connectivity issues, and support day-to-day user requests through the help desk ticket queue.

  • Help build and refine workstation deployment blueprints, ensure endpoint security standards are met, and support system backups and data recovery procedures.

Job description

Job Title: Systems Support Specialist I


Classification: Full-Time, Exempt

Department: Information Technology

Reports To: Chief Technology Officer

Salary Target: $65,000

Location: Rocky Mount, NC (Hybrid Work Schedule)


About OIC of Rocky Mount

OIC of Rocky Mount is a dynamic, multi-site Federally Qualified Health Center (FQHC) and social enterprise dedicated to empowering Eastern North Carolina. By integrating primary care, pediatrics, and behavioral health with workforce development programs, OIC fulfills its core mission of "helping people help themselves." Our lean, agile IT team is critical to keeping our clinical providers, administrative staff, and community programs securely connected and operational.


Position Summary

OIC is seeking a motivated, hands-on Systems Admin I to join our team. This is a key transitional role designed for an experienced IT professional who has strong foundational desktop support skills and is eager to expand their knowledge into enterprise system administration, networking, and infrastructure management.

Reporting directly to the Chief Technology Officer/CISO, you will be an active, hands-on member of our operational support team. You will partner with our Specialist and Analyst to address service desk incidents, service requests, device deployment, and IT support for our clinical, educational, workforce development, and administrative staff. Additionally, you will help keep core infrastructure (Servers, Active Directory, backups, tools, patching, and basic infrastructure) running smoothly with guidance from the CTO / CISO.

Key Responsibilities1. Systems & Infrastructure Maintenance (30%)
  • Assist with routine maintenance, formal change requests, provisioning, and health monitoring of core backend systems, including Windows Server, virtual machines (VMs) in a Hyper-V environment, and storage arrays.
  • Perform identity and directory management tasks, including user account lifecycle management, Active Directory / Azure AD (Entra ID) maintenance, and group policy (GPO) updates.
  • Support business continuity by executing, monitoring, and verifying system backups and routine data recovery procedures.
  • Help monitor network health, DHCP/DNS services, and server patch baselines, executing routine maintenance windows.
2. Desktop support & Operational Help Desk Support (70%)
  • Act as an escalation point, solving complex hardware, operating system, and local network connectivity issues.
  • Actively working within the help desk ticket queue alongside the team, ensuring day-to-day user requests (hardware provisioning, application deployments, printer routing, peripheral setup) are closed promptly.
  • Assist in building and refining workstation deployment blueprints, zero-touch provisioning profiles, and automated software packaging.
  • Ensure all clinical and administrative workstations meet organizational endpoint security standards, antivirus definitions, and patch compliance.


Qualifications & Essential SkillsRequired Technical & Hands-On Experience:
  • Desktop & Endpoint Support: 2–4 years of direct, hands-on experience troubleshooting, provisioning, and closing user tickets for Windows 10/11 endpoints, printers, mobile devices, office peripherals, and software applications.
  • Server Support & Virtualization: Experience with Windows Server administration, including basic management and maintenance of virtual machines (VMs) in a Hyper-V environment.
  • Identity & Directory Services: Practical experience managing user accounts, permissions, and security groups in Active Directory and Azure AD / Entra ID, including Group Policy (GPO) updates.
  • Backups & Business Continuity: Hands-on experience executing, monitoring, and verifying system backups and data recovery procedures.
  • Networking Fundamentals: Solid understanding of core networking concepts including TCP/IP, DNS, DHCP, and basic VLAN logic.
  • Systems monitoring: Must be able to monitor and respond to system alerts or incidents.


Communication, interpersonal, and organizational skills
  • Must be a team Player: This position interacts with staff, teachers, and clinical staff and needs an exceptional collaborative attitude. Team members must be willing to roll up their sleeves, assist teammates, share knowledge, and contribute to a supportive team culture.
  • Strong Communication skills: Ability to communicate technical concepts clearly, concisely, and empathetically to both technical peers and non-technical clinical/administrative staff.
  • Customer Service Oriented: Must be able to be patient, professional, and composed when resolving end-user issues under tight deadlines. You may be asked to communicate or help staff understand new technologies.
  • Adaptability: Must have the ability to embrace change, pivot quickly, and thrive in a fast-paced, rapidly expanding operational environment. This is a small team, and we may be asked to develop new solutions.
  • Strong Organization & Time Management: Exceptional organizational skills with a disciplined approach to managing multiple technical priorities, keeping ticket documentation clean, and maintaining an orderly workflow in a fast-paced environment. 
  • Integrity & Confidentiality: This position requires absolute trustworthiness and a proven commitment to maintaining strict confidentiality when accessing, handling, or administering sensitive employee, organizational, and patient records. 


Preferred, but not required skills:
  • Healthcare or Compliance Experience: Prior experience working in a healthcare, clinical, or FQHC environment is a strong plus.
  • Security Compliance Familiarity: Familiarity with cybersecurity frameworks, data privacy standards, and regulatory compliance including HIPAA, NIST, FERPA, Financial records protection, or Personally Identifiable Information (PII) guidelines.
Education & Experience
  • Preferred: Associate Degree in Information Technology, Computer Science, Network Administration, or a related field, plus 1–2 years of hands-on IT support experience.
  • Alternative: High School Diploma or GED combined with 3–4 years of progressive experience in IT user support, Active Directory, and systems troubleshooting.
  • Note: An equivalent combination of education, relevant technical certifications, and hands-on experience will be considered.

Certifications (Strong Plus):

  • CompTIA Network+, Security+, or A+
  • Microsoft Certified: Fundamentals (e.g., MS-900, AZ-900) or Endpoint Administrator Associate
  • Any foundational certs in system administration or desktop management
Working Conditions & Travel Expectations
  • Commute Requirement: Candidates must be able and willing to regularly commute to our main facilities in Rocky Mount, NC to support physical infrastructure, clinical endpoints, and team collaboration.
  • Hybrid Schedule: Offers a rotating hybrid working arrangement, combining remote flexibility with dedicated on-site presence.
Why Join the OIT Information Technology team?

OIC of Rocky Mount is a rapidly growing $40 million organization dedicated to transforming Eastern North Carolina by providing vital services to underserved communities. Our mission spans comprehensive healthcare, workforce development, shipping, education, and skilled trades—delivering the tools and support our neighbors need to thrive.

In this role You will join a fast-paced environment that embraces positive change while working on real-world infrastructure projects that play a direct role in powering the technology that serves a growing community.