Executive Desktop Support Jobs in Wilson, NC (NOW HIRING)

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 7/10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;

Job Description

• Stage, provision, and deploy IT machines using defined procedures
• Adhere to client shipping policies and procedures
• Configure, troubleshoot, and deploy mobile devices & other audio / visual equipment
• Follow appropriate KB articles
• Manage workload via ticketing software
• Prioritize and complete work in a group and independently with minimal supervision 
• Communicate technical information to non-technical audiences 
• Inventory management of IT assets
• Diagnose and troubleshoot hardware and software issues on desktops, laptops, and peripheral devices to identify root cause.
• Repair and replace faulty components, such as motherboards, hard drives, memory modules, power supplies, and peripherals.
• Install, configure, and upgrade operating systems, drivers, and software applications.
• Conduct preventive maintenance tasks to optimize computer performance and minimize downtime.
• Ensure compliance with company policies and industry standards while handling sensitive customer data.
• Keep detailed records of repairs, parts used, and services performed in the ticketing or inventory management system.
• Provide accurate estimates for repair costs and timelines to customers or internal stakeholders.
• Collaborate with other technicians and team members to share knowledge, troubleshoot complex issues, and identify process improvements.
• Stay up to date with the latest technology trends such as AI and industry advancements to provide effective solutions and recommendations.
• Maintain a clean and organized work area, following safety protocols and best practices.
• Provide training for team members in individual and group settings.