GIS Technician
Goldsboro, NC · Remote
$45K/yr
Esri ArcGIS Desktop and/or Pro familiarity is required. Provide training, troubleshooting and ... This is a remote position.
Quick apply
GIS Technician
Goldsboro, NC · Remote
$45K/yr
Esri ArcGIS Desktop and/or Pro familiarity is required. Provide training, troubleshooting and ... This is a remote position.
Remote Desktop Support information
See Wilson, NC salary details
$8.82 - $11.65
4% of jobs
$11.65 - $14.48
1% of jobs
$14.48 - $17.30
12% of jobs
$18.27 is the 25th percentile. Wages below this are outliers.
$17.30 - $20.13
23% of jobs
The median wage is $21.47 / hr.
$20.13 - $22.96
20% of jobs
$22.96 - $25.78
14% of jobs
$25.96 is the 75th percentile. Wages above this are outliers.
$25.78 - $28.61
9% of jobs
$28.61 - $31.44
5% of jobs
$31.44 - $34.27
5% of jobs
$34.27 - $37.09
4% of jobs
$37.09 - $39.92
2% of jobs
$8
$23
$39
How much do remote desktop support jobs pay per hour?
As of May 28, 2026, the average hourly pay for remote desktop support in Wilson, NC is $23.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $26.88 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Remote Desktop Support specialist, and why are they important?
To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.
What are some common challenges faced by Remote Desktop Support professionals, and how can they be managed?
Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.
What are remote desktop support jobs?
Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.
What is the difference between Remote Desktop Support vs Help Desk Technician?
| Aspect | Remote Desktop Support | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Remote or on-site, focused on remote troubleshooting | Help desk, on-site or remote, general user support |
| Industry Usage | IT support, technical troubleshooting | IT support, customer service |
| Common Search Intent | Remote troubleshooting, remote support jobs | Help desk roles, customer support jobs |
Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.
What are the most commonly searched types of Desktop Support jobs in Wilson, NC? The most popular types of Desktop Support jobs in Wilson, NC are:
What are popular job titles related to Remote Desktop Support jobs in Wilson, NC? For Remote Desktop Support jobs in Wilson, NC, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support jobs in Wilson, NC look for? The top searched job categories for Remote Desktop Support jobs in Wilson, NC are:
What cities near Wilson, NC are hiring for Remote Desktop Support jobs? Cities near Wilson, NC with the most Remote Desktop Support job openings:
$45K/yr
Full-time
Medical, Retirement, PTO
Posted 19 days ago
Job description
Benefits:
Employees in this role will receive supervision and training from experienced GIS Staff. Under moderate supervision at an intermediate performance level, GIS Technicians conduct geographic information system (GIS) program activities, utilizing GIS hardware and software to produce maps, spatial databases, and thematic data (wetlands, address verification, road centerlines, historic sites, etc.) Employees in this position will create, adjust, correct, manage, convert, and distribute base maps and thematic data. Employees will also write programs and develop user interfaces, menus, and macro-level commands to meet user needs in addition to performing simple spatial analyses and producing reports accordingly.
Required Knowledge, Skills, and Experience:
General knowledge of application of GIS data and solutions within government. The GIS Technician will assist the GTG Consulting team with the development of geographic information systems and solutions within a myriad of potential industry and government service and program applications including but not limited to: Public Safety, Planning, Engineering, Transportation, Public Works, Water Resources, Parks and Recreation, Property Management, Information Technology, Environmental Conservation, and Public Health.
Familiarity working with GIS Data within government. Experience in working with parcel maps, orthophotos, historic data, transportation data or health data, etc. The GIS Technician will assist a GIS Project Manager with consulting project tasks including but not limited to: GIS data organization and management, GIS data creation, editing, and updating within spatial databases; producing documentation on procedures and workflows, validating GIS data for accuracy and completeness, populating, and maintaining metadata and producing maps and other GIS products using best practices.
Esri ArcGIS Desktop and/or Pro familiarity is required.
Provide training, troubleshooting and database management for clients.
Evaluate tabular and spatial data to determine data quality.
Perform data migration and conversion tasks.
Perform GPS field data collection as needed.
Occasional travel, as needed, may be required.
Perform GIS spatial analysis and data manipulation.
Work with client agencies to provide data to external users.
Perform GIS support for projects under the direction of a Project Manager.
Develop GIS products and maps, digitize paper maps and spatial data.
Prepare metadata for maps, data sets, and geodatabases, manipulate, analyze and interpret data from many sources and in many formats.
Complete projects on time, within budget and at or beyond client expectation.
Required Education:
Bachelors degree in GIS or related field.
Physical Requirements:
1. Must be able to perform the basic life operational functions of functions of stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, talking, hearing, and repetitive motions.
2. Must possess the visual acuity to prepare and work with data and figures, operate a computer terminal, do extensive reading, and use measurement devices.
- Simple IRA Matching
- Health insurance
- Paid time off
- Training & development
Employees in this role will receive supervision and training from experienced GIS Staff. Under moderate supervision at an intermediate performance level, GIS Technicians conduct geographic information system (GIS) program activities, utilizing GIS hardware and software to produce maps, spatial databases, and thematic data (wetlands, address verification, road centerlines, historic sites, etc.) Employees in this position will create, adjust, correct, manage, convert, and distribute base maps and thematic data. Employees will also write programs and develop user interfaces, menus, and macro-level commands to meet user needs in addition to performing simple spatial analyses and producing reports accordingly.
Required Knowledge, Skills, and Experience:
General knowledge of application of GIS data and solutions within government. The GIS Technician will assist the GTG Consulting team with the development of geographic information systems and solutions within a myriad of potential industry and government service and program applications including but not limited to: Public Safety, Planning, Engineering, Transportation, Public Works, Water Resources, Parks and Recreation, Property Management, Information Technology, Environmental Conservation, and Public Health.
Familiarity working with GIS Data within government. Experience in working with parcel maps, orthophotos, historic data, transportation data or health data, etc. The GIS Technician will assist a GIS Project Manager with consulting project tasks including but not limited to: GIS data organization and management, GIS data creation, editing, and updating within spatial databases; producing documentation on procedures and workflows, validating GIS data for accuracy and completeness, populating, and maintaining metadata and producing maps and other GIS products using best practices.
Esri ArcGIS Desktop and/or Pro familiarity is required.
Provide training, troubleshooting and database management for clients.
Evaluate tabular and spatial data to determine data quality.
Perform data migration and conversion tasks.
Perform GPS field data collection as needed.
Occasional travel, as needed, may be required.
Perform GIS spatial analysis and data manipulation.
Work with client agencies to provide data to external users.
Perform GIS support for projects under the direction of a Project Manager.
Develop GIS products and maps, digitize paper maps and spatial data.
Prepare metadata for maps, data sets, and geodatabases, manipulate, analyze and interpret data from many sources and in many formats.
Complete projects on time, within budget and at or beyond client expectation.
Required Education:
Bachelors degree in GIS or related field.
Physical Requirements:
1. Must be able to perform the basic life operational functions of functions of stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, talking, hearing, and repetitive motions.
2. Must possess the visual acuity to prepare and work with data and figures, operate a computer terminal, do extensive reading, and use measurement devices.
This is a remote position.
About Geographic Technologies Group
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Goldsboro, NC, US
Year founded
1997