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Entry Level Help Desk Support Jobs in Wilson, NC

Pathways to Life, Inc

Front Desk Admin

Smithfield, NC · On-site

$14 - $18.50/hr

Front Desk Admin (The Face of Pathways) Pathways to Life, Inc. | Smithfield, NC Let's be real ... Help maintain a clean, welcoming, and professional space * Support compliance by handling documents ...

Pathways

Front Desk Admin

Smithfield, NC · On-site

$14 - $18.50/hr

Front Desk Admin (The Face of Pathways) Pathways to Life, Inc. | Smithfield, NC Let's be real ... Help maintain a clean, welcoming, and professional space * Support compliance by handling documents ...

Pathways to Life, Inc

Front Desk Admin

Smithfield, NC

$14 - $18.50/hr

Front Desk Admin (The Face of Pathways) Pathways to Life, Inc. | Smithfield, NC Let's be real ... Help maintain a clean, welcoming, and professional space * Support compliance by handling documents ...

U.S. Navy

IT Support Specialist

Goldsboro, NC · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Bailey, NC

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Pinetops, NC · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Pine Level, NC · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Wilsons Mills, NC · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Red Oak, NC

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Wilson, NC · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Selma, NC · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Micro, NC · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Kenly, NC · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Goldsboro, NC · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Zebulon, NC · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Pikeville, NC · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Farmville, NC · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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Entry Level Help Desk Support information

See Wilson, NC salary details

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How much do entry level help desk support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entry level help desk support in Wilson, NC is $18.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $20.19 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Wilson, NC?

For Entry Level Help Desk Support jobs in Wilson, NC, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Wilson, NC look for?

The top searched job categories for Entry Level Help Desk Support jobs in Wilson, NC are:

What cities near Wilson, NC are hiring for Entry Level Help Desk Support jobs?

Cities near Wilson, NC with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Wilson, NC as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $37,894 per year, or $18.2 per hour.

SYSTEMS SUPPORT SPECIALIST

Opportunities Industrialization Center, Incorporated

Rocky Mount, NC • On-site

$65K/yr

Full-time

Posted 17 days ago

Key responsibilities

  • Assist with routine maintenance, provisioning, and health monitoring of core backend systems including Windows Server, VMs in a Hyper-V environment, and storage arrays.

  • Act as an escalation point for hardware, operating system, and local network connectivity issues, and support day-to-day user requests through the help desk ticket queue.

  • Help build and refine workstation deployment blueprints, ensure endpoint security standards are met, and support system backups and data recovery procedures.

Job description

Job Title: Systems Support Specialist I


Classification: Full-Time, Exempt

Department: Information Technology

Reports To: Chief Technology Officer

Salary Target: $65,000

Location: Rocky Mount, NC (Hybrid Work Schedule)


About OIC of Rocky Mount

OIC of Rocky Mount is a dynamic, multi-site Federally Qualified Health Center (FQHC) and social enterprise dedicated to empowering Eastern North Carolina. By integrating primary care, pediatrics, and behavioral health with workforce development programs, OIC fulfills its core mission of "helping people help themselves." Our lean, agile IT team is critical to keeping our clinical providers, administrative staff, and community programs securely connected and operational.


Position Summary

OIC is seeking a motivated, hands-on Systems Admin I to join our team. This is a key transitional role designed for an experienced IT professional who has strong foundational desktop support skills and is eager to expand their knowledge into enterprise system administration, networking, and infrastructure management.

Reporting directly to the Chief Technology Officer/CISO, you will be an active, hands-on member of our operational support team. You will partner with our Specialist and Analyst to address service desk incidents, service requests, device deployment, and IT support for our clinical, educational, workforce development, and administrative staff. Additionally, you will help keep core infrastructure (Servers, Active Directory, backups, tools, patching, and basic infrastructure) running smoothly with guidance from the CTO / CISO.

Key Responsibilities1. Systems & Infrastructure Maintenance (30%)
  • Assist with routine maintenance, formal change requests, provisioning, and health monitoring of core backend systems, including Windows Server, virtual machines (VMs) in a Hyper-V environment, and storage arrays.
  • Perform identity and directory management tasks, including user account lifecycle management, Active Directory / Azure AD (Entra ID) maintenance, and group policy (GPO) updates.
  • Support business continuity by executing, monitoring, and verifying system backups and routine data recovery procedures.
  • Help monitor network health, DHCP/DNS services, and server patch baselines, executing routine maintenance windows.
2. Desktop support & Operational Help Desk Support (70%)
  • Act as an escalation point, solving complex hardware, operating system, and local network connectivity issues.
  • Actively working within the help desk ticket queue alongside the team, ensuring day-to-day user requests (hardware provisioning, application deployments, printer routing, peripheral setup) are closed promptly.
  • Assist in building and refining workstation deployment blueprints, zero-touch provisioning profiles, and automated software packaging.
  • Ensure all clinical and administrative workstations meet organizational endpoint security standards, antivirus definitions, and patch compliance.


Qualifications & Essential SkillsRequired Technical & Hands-On Experience:
  • Desktop & Endpoint Support: 2–4 years of direct, hands-on experience troubleshooting, provisioning, and closing user tickets for Windows 10/11 endpoints, printers, mobile devices, office peripherals, and software applications.
  • Server Support & Virtualization: Experience with Windows Server administration, including basic management and maintenance of virtual machines (VMs) in a Hyper-V environment.
  • Identity & Directory Services: Practical experience managing user accounts, permissions, and security groups in Active Directory and Azure AD / Entra ID, including Group Policy (GPO) updates.
  • Backups & Business Continuity: Hands-on experience executing, monitoring, and verifying system backups and data recovery procedures.
  • Networking Fundamentals: Solid understanding of core networking concepts including TCP/IP, DNS, DHCP, and basic VLAN logic.
  • Systems monitoring: Must be able to monitor and respond to system alerts or incidents.


Communication, interpersonal, and organizational skills
  • Must be a team Player: This position interacts with staff, teachers, and clinical staff and needs an exceptional collaborative attitude. Team members must be willing to roll up their sleeves, assist teammates, share knowledge, and contribute to a supportive team culture.
  • Strong Communication skills: Ability to communicate technical concepts clearly, concisely, and empathetically to both technical peers and non-technical clinical/administrative staff.
  • Customer Service Oriented: Must be able to be patient, professional, and composed when resolving end-user issues under tight deadlines. You may be asked to communicate or help staff understand new technologies.
  • Adaptability: Must have the ability to embrace change, pivot quickly, and thrive in a fast-paced, rapidly expanding operational environment. This is a small team, and we may be asked to develop new solutions.
  • Strong Organization & Time Management: Exceptional organizational skills with a disciplined approach to managing multiple technical priorities, keeping ticket documentation clean, and maintaining an orderly workflow in a fast-paced environment. 
  • Integrity & Confidentiality: This position requires absolute trustworthiness and a proven commitment to maintaining strict confidentiality when accessing, handling, or administering sensitive employee, organizational, and patient records. 


Preferred, but not required skills:
  • Healthcare or Compliance Experience: Prior experience working in a healthcare, clinical, or FQHC environment is a strong plus.
  • Security Compliance Familiarity: Familiarity with cybersecurity frameworks, data privacy standards, and regulatory compliance including HIPAA, NIST, FERPA, Financial records protection, or Personally Identifiable Information (PII) guidelines.
Education & Experience
  • Preferred: Associate Degree in Information Technology, Computer Science, Network Administration, or a related field, plus 1–2 years of hands-on IT support experience.
  • Alternative: High School Diploma or GED combined with 3–4 years of progressive experience in IT user support, Active Directory, and systems troubleshooting.
  • Note: An equivalent combination of education, relevant technical certifications, and hands-on experience will be considered.

Certifications (Strong Plus):

  • CompTIA Network+, Security+, or A+
  • Microsoft Certified: Fundamentals (e.g., MS-900, AZ-900) or Endpoint Administrator Associate
  • Any foundational certs in system administration or desktop management
Working Conditions & Travel Expectations
  • Commute Requirement: Candidates must be able and willing to regularly commute to our main facilities in Rocky Mount, NC to support physical infrastructure, clinical endpoints, and team collaboration.
  • Hybrid Schedule: Offers a rotating hybrid working arrangement, combining remote flexibility with dedicated on-site presence.
Why Join the OIT Information Technology team?

OIC of Rocky Mount is a rapidly growing $40 million organization dedicated to transforming Eastern North Carolina by providing vital services to underserved communities. Our mission spans comprehensive healthcare, workforce development, shipping, education, and skilled trades—delivering the tools and support our neighbors need to thrive.

In this role You will join a fast-paced environment that embraces positive change while working on real-world infrastructure projects that play a direct role in powering the technology that serves a growing community.