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Entry Level Help Desk Support Jobs in High Point, NC

Chesapeake Containment

Help Desk Technician

Winston Salem, NC · On-site

$18.50 - $25/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Chesapeake Containment

Help Desk Technician

Winston Salem, NC · On-site

$18.50 - $25/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Reeb Millwork

IT Systems Support

Mocksville, NC · On-site

Provide Level 2 Help Desk Support and desk-side assistance * Insure Help Desk documentation is ... current and up to date * Liaison between Reeb and outside service providers * Ensure infrastructure ...

Reeb Millwork

IT Systems Support

Mocksville, NC · On-site

Provide Level 2 Help Desk Support and desk-side assistance * Insure Help Desk documentation is ... current and up to date * Liaison between Reeb and outside service providers * Ensure infrastructure ...

EmergeOrtho

IT Support Specialist

Greensboro, NC · On-site

Minimum of one year of experience in providing IT Service Desk or Help Desk support * Skill in analyzing, diagnosing, and resolving software and hardware problems and their interrelationships with ...

Womble Bond Dickinson

Analyst I Service Desk

Winston Salem, NC · On-site

$17.75 - $24/hr

The Service Desk Analyst is a key member of a collaborative team that provides high-quality technical support to attorneys and staff firmwide. This role focuses on resolving hardware, software, and ...

HCTec

Service Desk Analyst II

Winston Salem, NC · On-site

$19 - $25.75/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... supporting software computer applications and equipment from a helpdesk environment Experience ...

HCTec

Service Desk Analyst II

Winston Salem, NC

$19 - $25.75/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... supporting software computer applications and equipment from a helpdesk environment Experience ...

HCTec

Service Desk Analyst II

Winston Salem, NC · On-site

$19 - $25.75/hr

The Service Desk Analyst II is responsible for supporting customers in the form of providing timely ... supporting software computer applications and equipment from a helpdesk environment • Experience ...

HCTec

Service Desk Analyst I

Winston Salem, NC · On-site

$19 - $25.75/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Winston Salem, NC

$19 - $25.75/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

HCTec

Service Desk Analyst I

Winston Salem, NC · On-site

$19 - $25.75/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of providing timely and enthusiastic remote support from our 24/7 call center environment. Customer Service ...

Zones

Service Desk Analyst

Winston Salem, NC · On-site

$25/hr

M-F Winston-Salem 7:30am-4:30pm, Charlotte 7am-4pm What you will do as the Service Desk Analyst ... Identify and escalate complex issues to higher-level support teams or specialists when necessary ...

Zones LLC.

Service Desk Analyst

Winston Salem, NC · On-site

$23 - $25/wk

M-F Winston-Salem 7:30am-4:30pm, Charlotte 7am-4pm What you will do as the Service Desk Analyst ... Identify and escalate complex issues to higher-level support teams or specialists when necessary ...

Zones LLC.

Service Desk Analyst

Winston Salem, NC · On-site

$23 - $25/hr

M-F Winston-Salem 7:30am-4:30pm, Charlotte 7am-4pm What you will do as the Service Desk Analyst ... Identify and escalate complex issues to higher-level support teams or specialists when necessary ...

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Entry Level Help Desk Support information

See High Point, NC salary details

$9

$18

$29

How much do entry level help desk support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for entry level help desk support in High Point, NC is $18.60, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $20.58 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What job categories do people searching Entry Level Help Desk Support jobs in High Point, NC look for? The top searched job categories for Entry Level Help Desk Support jobs in High Point, NC are:
What cities near High Point, NC are hiring for Entry Level Help Desk Support jobs? Cities near High Point, NC with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in High Point, NC as of July 2026, with employment types broken down into 76% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,682 per year, or $18.6 per hour.

Help Desk Technician

Chesapeake Containment

Winston Salem, NC • On-site

$18.50 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Entry-Level Help Desk Technician

Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you!

In this role, you will be the first line of defense for our users' technical needs. You will provide exceptional customer service while troubleshooting and resolving a variety of IT issues.

Responsibilities for Help Desk Technician

  • Respond to user inquiries by phone, email, chat, or in person
  • Troubleshoot common hardware and software problems
  • Maintain hardware inventory and ensure documentation is up-to-date
  • Reset passwords and maintain user accounts (as applicable)
  • Research solutions to complex issues and escalate unresolved issues to senior technicians
  • Document procedures and solutions using internal systems
  • Provide clear and concise instructions to guide users through problem-solving steps
  • Maintain a positive and professional demeanor at all times

Qualifications for Help Desk Technician

  • Fluent in both English and Spanish is a plus
  • Excellent communication and interpersonal skills
  • Strong customer service skills with a focus on user satisfaction
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • A working knowledge of computer hardware and software is a plus
  • Ability to work independently and as part of a team
  • Willingness and ability to obtain CompTIA A+ Certification within a year
  • Ability to learn quickly and adapt to new technologies

Benefits for Help Desk Technician

  • Competitive salary and benefits package
  • Opportunity to learn and grow in a fast-paced environment
  • Gain valuable experience in the IT field
  • Be part of a supportive and collaborative team
  • Health, dental and vision insurance available
  • 401k with employer match
  • Paid Time Off

We are looking for a highly motivated and enthusiastic individual to join our team. If you are ready to launch your IT career, we encourage you to apply!

Please submit your resume and cover letter to hr@ccsliners.com.