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Help Desk Manager Jobs in High Point, NC (NOW HIRING)

G3 Recruiting Group

Help Desk Analyst

Kernersville, NC · On-site

$35 - $40/hr

We are seeking a Help Desk Analyst to join our team! You will resolve computer-related issues for your clients. Responsibilities: * Provide technical assistance with computer hardware and software

G3 Recruiting Group

Help Desk Analyst

Kernersville, NC · On-site

$35 - $40/hr

We are seeking a Help Desk Analyst to join our team! You will resolve computer-related issues for your clients. Responsibilities: * Provide technical assistance with computer hardware and software

Safgard

IT Help Desk Technician

Greensboro, NC

IT Help Desk Technician Greensboro, NC | Full-Time | IT | Saf-Gard Safety Shoe Company Celebrating over 40 years in business, Saf-Gard Safety Shoe Company develops and implements safety footwear ...

Catapult

Service Desk Manager

Greensboro, NC · On-site

$60K - $80K/yr

Greensboro, NC or Raleigh, NC (Hybrid) Full-timeThinkTech is a Managed IT Services Provider helping ... We're looking for a Service Desk Manager to lead one of the largest teams in the company and make a ...

Catapult

Service Desk Manager

Greensboro, NC · On-site

$60K - $80K/yr

... a Managed IT Services Provider helping businesses operate more securely, efficiently, and ... We're looking for a Service Desk Manager to lead one of the largest teams in the company and make a ...

Womble Bond Dickinson

Analyst I Service Desk

Winston Salem, NC · On-site

$17.75 - $24/hr

The Service Desk Analyst is a key member of a collaborative team that provides high-quality technical support to attorneys and staff firmwide. This role focuses on resolving hardware, software, and ...

HCTec

Service Desk Analyst II

Winston Salem, NC · On-site

$19 - $25.75/hr

... by management Ensure customers receive prompt, accurate and courteous service Other duties as ... a helpdesk environment Experience maintaining, and troubleshooting all versions of Microsoft ...

HCTec

Service Desk Analyst II

Winston Salem, NC

$19 - $25.75/hr

... by management Ensure customers receive prompt, accurate and courteous service Other duties as ... a helpdesk environment Experience maintaining, and troubleshooting all versions of Microsoft ...

HCTec

Service Desk Analyst II

Winston Salem, NC · On-site

$19 - $25.75/hr

... management • Ensure customers receive prompt, accurate and courteous service • Other duties as ... from a helpdesk environment • Experience maintaining, and troubleshooting all versions of ...

HCTec

Service Desk Analyst I

Winston Salem, NC

$19 - $25.75/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of ... by management Ensure customers receive prompt, accurate and courteous service KNOWLEDGE, SKILLS ...

HCTec

Service Desk Analyst I

Winston Salem, NC · On-site

$19 - $25.75/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of ... by management Ensure customers receive prompt, accurate and courteous service KNOWLEDGE, SKILLS ...

HCTec

Service Desk Analyst I

Winston Salem, NC · On-site

$19 - $25.75/hr

The Service Desk Analyst I is primarily responsible for supporting customers in the form of ... management • Ensure customers receive prompt, accurate and courteous service KNOWLEDGE, SKILLS ...

Zones

Service Desk Analyst

Winston Salem, NC

$25/hr

M-F Winston-Salem 7:30am-4:30pm, Charlotte 7am-4pm What you will do as the Service Desk Analyst ... Incident Management: Log and categorize incidents and service requests in the ticketing system ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in High Point, NC

Help Desk Manager information

See High Point, NC salary details

$33.5K

$74.7K

$111.1K

How much do help desk manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for help desk manager in High Point, NC is $74,749.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,900.00 and $89,200.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in High Point, NC?

The most popular types of Help Desk jobs in High Point, NC are:

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For Help Desk Manager jobs in High Point, NC, the most frequently searched job titles are:

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The top searched job categories for Help Desk Manager jobs in High Point, NC are:

What cities near High Point, NC are hiring for Help Desk Manager jobs?

Cities near High Point, NC with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in High Point, NC as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $74,749 per year, or $35.9 per hour.

Help Desk Analyst

G3 Recruiting Group

Kernersville, NC • On-site

$35 - $40/hr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

We are seeking a Help Desk Analyst to join our team! You will resolve computer-related issues for your clients. 

Responsibilities:

  • Provide technical assistance with computer hardware and software
  • Resolve issues for clients via phone, in person, or electronically
  • Recommend hardware and software improvements
  • Track customer issues and resolutions

Qualifications:

  • Previous experience in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor

Company Description

G3 recruiting group is a staffing firm focused on client and candidate experience. Talk with us today to see where we can help.