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Help Desk Manager Jobs in High Point, NC (NOW HIRING)

Apex Systems

Help Desk Analyst

Greensboro, NC · On-site

$17.75 - $24.25/hr

Fully Onsite Help Desk Analyst Apex Systems is looking to hire a fully onsite help desk analyst for one of our clients based out of Greensboro, NC. This assignment is anticipated to be a 12-month ...

Jerry Hunt SuperCenter

Desk Manager

Lexington, NC · On-site

Desk Manager Join Our Winning Team as a Desk Manager at Jerry Hunt Supercenter! Are you a skilled professional with a passion for the automotive industry? Look no further! Jerry Hunt Supercenter, the ...

Jerry Hunt Supercenter

Desk Manager

Lexington, NC · On-site

$250K/yr

Join Our Winning Team as a Desk Manager at Jerry Hunt Supercenter! Are you a skilled professional with a passion for the automotive industry? Look no further! Jerry Hunt Supercenter, the premier used ...

Apex Systems

Help Desk Analyst

Greensboro, NC

$17.75 - $24.25/hr

Job#: 3029136 Apex Systems is looking to hire an ONSITE Help Desk Analyst for our client based out of Greensboro, NC . This assignment is anticipated to be a 6-month contract with strong potential ...

Tempur Sealy

IT Help Desk Technician

Trinity, NC

$47K - $67K/yr

We hire people who have a passion for helping others find their best night's sleep. No matter what ... Demonstrate the use of good prioritization and time management skills * Demonstrate active ...

Marriott Winston

Front Desk Supervisor

Winston Salem, NC · On-site

$14.50 - $19/hr

You'll assist in training and guiding front desk staff, handle guest concerns, and help manage scheduling and shift coverage. Your role is key to maintaining a welcoming and efficient front office ...

Marriott Winston

Front Desk Supervisor

Winston Salem, NC

$15.75 - $20.25/hr

You'll assist in training and guiding front desk staff, handle guest concerns, and help manage scheduling and shift coverage. Your role is key to maintaining a welcoming and efficient front office ...

Womble Bond Dickinson

Analyst I Service Desk

Winston Salem, NC · On-site

$17.75 - $24/hr

The Service Desk Analyst is a key member of a collaborative team that provides high-quality technical support to attorneys and staff firmwide. This role focuses on resolving hardware, software, and ...

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Help Desk Manager information

See High Point, NC salary details

$33.5K

$74.7K

$111.1K

How much do help desk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for help desk manager in High Point, NC is $74,749.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,900.00 and $89,200.00 per year, depending on experience, location, and employer.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in High Point, NC? The most popular types of Help Desk jobs in High Point, NC are:
What job categories do people searching Help Desk Manager jobs in High Point, NC look for? The top searched job categories for Help Desk Manager jobs in High Point, NC are:
What cities near High Point, NC are hiring for Help Desk Manager jobs? Cities near High Point, NC with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in High Point, NC as of May 2026, with employment types broken down into 6% As Needed, 72% Full Time, 11% Part Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $74,749 per year, or $35.9 per hour.
Help Desk Analyst

Help Desk Analyst

Apex Systems

Greensboro, NC • On-site

$17.75 - $24.25/hr

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Fully Onsite Help Desk Analyst

Apex Systems is looking to hire a fully onsite help desk analyst for one of our clients based out of Greensboro, NC. This assignment is anticipated to be a 12-month contract with strong potential for extension; however, Apex Systems cannot guarantee the length of this assignment. This will also have a 10A-6P / 11A-7P shift with a Monday-Friday schedule. If you are interested, please apply and we will reach out to you right away!

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Diagnose and troubleshoot technical issues related to products or services both remotely and in-person.
  • Provide step-by-step guidance to customers to resolve their issues.
  • Escalate complex issues to higher-level support or specialized departments as needed.
  • Document customer interactions and solutions in the help desk system.
  • Follow up with customers to ensure their issues are fully resolved.
  • Maintain up-to-date knowledge of company products, services, and policies.
  • Collaborate with team members to improve customer service processes and outcomes.

Qualifications:

  • High school diploma or equivalent; additional technical certifications are a plus.
  • 2+ years of proven experience in a customer service or technical support role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Proficiency in using help desk software and other relevant tools.
  • Flexibility to work various shifts, including evenings and weekends.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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