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On Call Entry Level Desktop Support Jobs in Raleigh, NC

CGS Immersive

Desktop Support Specialist

Raleigh, NC · On-site

Desktop Support Specialist Full time. / Permanent Position Raleigh, NC / On-Site. Job Role: The ... Participate in on-call or after-hours support rotations as needed to support business continuity.

Net Friends, Inc.

IT Expert

Durham, NC · On-site

... on-call schedule for evenings and weekends. WHAT WE'RE LOOKING FOR We're looking for an IT support ... Experience using remote control software to provide desktop support * Experience organizing and ...

Skylimit Systems

IT Support Analyst

Raleigh, NC

$26 - $34/hr

Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and ... Participate in an on-call support rotation as required. * Support IT operations within a highly ...

AT&T

Network Support Technician (Government)

Cary, NC · On-site

Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member ... Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues * General ...

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All JobsOn Call Desktop Support JobsOn Call Entry Level Desktop Support JobsOn Call Entry Level Desktop Support Jobs in Raleigh, NC

On Call Entry Level Desktop Support information

See Raleigh, NC salary details

$13

$22

$32

How much do on call entry level desktop support jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for on call entry level desktop support in Raleigh, NC is $22.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $24.09 per hour, depending on experience, location, and employer.

What is the difference between On Call Entry Level Desktop Support vs Help Desk Technician?

AspectOn Call Entry Level Desktop SupportHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often required or preferred
Work EnvironmentOn-site or remote support, often on-call basisHelp desk or call center environment, primarily remote
Job ResponsibilitiesResponds to urgent desktop issues, troubleshooting, on-call supportResponds to user tickets, troubleshooting, providing technical support
Industry UsageIT support, service providers, corporate IT departmentsIT support, customer service, internal tech support

Both roles involve technical support and similar certifications, but On Call Entry Level Desktop Support emphasizes urgent, on-demand troubleshooting often outside regular hours, while Help Desk Technicians handle user issues primarily through ticketing systems during standard hours.

What are popular job titles related to On Call Entry Level Desktop Support jobs in Raleigh, NC? For On Call Entry Level Desktop Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching On Call Entry Level Desktop Support jobs in Raleigh, NC look for? The top searched job categories for On Call Entry Level Desktop Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for On Call Entry Level Desktop Support jobs? Cities near Raleigh, NC with the most On Call Entry Level Desktop Support job openings:
On Call Entry Level Desktop Support jobs near you
Infographic showing various On Call Entry Level Desktop Support job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 73% Full Time, 19% Part Time, 1% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,432 per year, or $22.3 per hour.
Desktop Support Engineer

Desktop Support Engineer

Procom Consultants Group

Durham, NC • On-site

$16.42/hr

Contractor

Re-posted 8 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Desktop Support Engineer

On behalf of our client, Procom Services is searching for a Desktop Support Engineer for a contract opportunity in Durham, NC. Pay rate is $16.42/hr.

Desktop Support Engineer Job Details

Provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions.

POSITION DUTIES AND RESPONSIBILITIES:

Provide Level-1 technical support for supported desktops, laptops, and peripherals. This includes the following activities:

 Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors.

Managing returns on warranted parts and systems

 Packaging and shipping replacement parts to customers

 Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers

 May participate in development of information technology and infrastructure projects

 Installing, supporting and troubleshooting approved desktop software

 Performing planned maintenance, moves, adds and changes

 Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN)

 Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel

 Exercises judgment with defined procedures and practices to determine appropriate action

  Ability to work on call after hours as required

Communicate effectively with multiple customers and co-workers. This includes the following activities:

 Consulting with the Service Desk on support calls

 Able to communicate highly technical information to both technical and non-technical personnel

 Providing Case status updates to management and end-users

 Providing phone support and diagnostics to remote customers

 Participating in training programs designed to educate customers about basic and specialized applications

 Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support

Desktop Support Engineer Mandatory Skills

 Strong customer service skills

 Reliability and a strong sense of responsibility

 Ability to work independently and take ownership

 Solid technical and analytical skills required

 Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers

 Knowledge of supported Microsoft Windows operating systems

 Experience with Active Directory administration

 Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office

 Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities

EDUCATION and/or WORK EXPERIENCE:

 Associate's Degree or equivalent experience required

 A+ Certification recommended

MCTS, MCITP, MCPD, MCM preferred

ITIL Certification preferred

1-2 years or more of related experience preferred

Desktop Support Engineer Start Date

ASAP

Desktop Support Engineer Assignment Length

3+ months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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