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Desktop Support Manager Jobs in Raleigh, NC (NOW HIRING)

Titan

Service Desk Engineer

Raleigh, NC · On-site

$55K - $65K/yr

What we're looking for * 1+ years in a service desk, help desk, or desktop support role (or equivalent hands-on experience). * Working knowledge of Windows, macOS, Active Directory / Entra ID, and ...

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Desktop Support Manager information

See Raleigh, NC salary details

$14

$35

$58

How much do desktop support manager jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for desktop support manager in Raleigh, NC is $35.16, according to ZipRecruiter salary data. Most workers in this role earn between $23.37 and $46.73 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What does a Desktop Support Manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Raleigh, NC? The most popular types of Desktop Support jobs in Raleigh, NC are:
What are popular job titles related to Desktop Support Manager jobs in Raleigh, NC? For Desktop Support Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Raleigh, NC look for? The top searched job categories for Desktop Support Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Desktop Support Manager jobs? Cities near Raleigh, NC with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Desktop Engineer - macOS

Desktop Engineer - macOS

Computer World Services

Morrisville, NC • On-site

Full-time

Re-posted 6 days ago

Job description

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Desktop Engineer - macOS who is responsible for engineering, configuring, and maintaining Apple macOS-based desktop environments in an enterprise setting. This role performs advanced system administration activities, including system configuration, performance optimization, and capacity planning for macOS endpoints.
The position ensures reliable, secure, and efficient operation of macOS systems, supports enterprise applications, and provides technical expertise to enhance system performance and user experience. The Desktop Engineer serves as a key technical resource supporting end users and IT operations teams.
Key Tasks & Responsibilities
System Administration & Engineering
  • Perform daily configuration, administration, and operation of macOS-based desktop and client/server systems.
  • Engineer, build, and maintain standardized macOS images, configurations, and profiles.
  • Optimize system performance, resource utilization, and endpoint stability.
  • Conduct system capacity analysis and planning for macOS environments.
  • Implement and maintain system configurations in accordance with organizational standards and policies.
  • Provide Tier 3 support for complex macOS system issues.
  • Troubleshoot advanced hardware, software, operating system, and performance issues.
  • Support enterprise applications and integrations within macOS environments.
  • Perform root cause analysis and implement long-term solutions for recurring issues.

Desktop Engineering & Endpoint Management
  • Design, deploy, and manage macOS desktop environments using enterprise tools (e.g., JAMF, Intune, or equivalent).
  • Develop and maintain deployment workflows, automation scripts, and configuration profiles.
  • Manage patching, updates, and compliance baselines for macOS endpoints.
  • Ensure endpoint compliance with security policies and organizational standards.
  • Support application packaging, testing, and deployment for macOS systems.

User Support & System Access
  • Provide assistance to users in accessing and effectively using business systems on macOS devices.
  • Support identity and access management processes (e.g., Active Directory, Azure AD integration).
  • Ensure proper configuration of user environments, permissions, and security settings.
  • Collaborate with support teams to improve user experience and system usability.

System Monitoring & Maintenance
  • Monitor system performance, logs, and alerts to ensure optimal operation.
  • Perform proactive maintenance, including patching, updates, and system health checks.
  • Support backup, recovery, and endpoint security measures as required.
  • Ensure compliance with IT security policies, standards, and regulatory requirements.

Documentation & Reporting
  • Develop and maintain documentation for system configurations, processes, and procedures.
  • Document engineering standards, deployment methods, and troubleshooting guides.
  • Prepare reports related to system performance, utilization, and capacity planning.
  • Ensure adherence to change management and configuration management processes.

Collaboration & Support
  • Work closely with system administrators, network engineers, security teams, and Help Desk staff.
  • Support enterprise deployments, upgrades, and infrastructure initiatives.
  • Provide technical leadership and guidance to Tier 1 and Tier 2 support personnel.
  • Participate in continuous improvement initiatives and technology evaluations.

Required Skills & Competencies
  • Advanced knowledge of macOS operating systems and Apple hardware
  • Experience with endpoint management and mobile device management (MDM) tools
  • Strong understanding of system administration, configuration management, and automation
  • Experience integrating macOS with enterprise services (e.g., Active Directory, Azure AD)
  • Ability to optimize system performance and conduct capacity planning
  • Strong analytical and troubleshooting skills
  • Excellent communication and customer service skills

Preferred Qualifications
  • Experience with scripting (e.g., Bash, Python)
  • Experience in federal or government IT environments

Work Environment
  • Office and/or customer-site environment
  • May require on-call support or after-hours maintenance activities
  • May involve physical handling of IT equipment

Education & Experience
Education
  • Bachelor's degree in Information Technology, Computer Science, or related field
    (or equivalent experience)

Experience
  • 5+ years of experience in desktop engineering, system administration, or enterprise IT support
  • Experience supporting macOS in enterprise environments
  • Experience with macOS endpoint management tools (e.g., JAMF, Intune)

Certifications
  • Apple certifications (e.g., Apple Certified Support Professional - ACSP, JAMF certifications)
  • ITIL certification preferred.

Security Clearance
  • Applicants must be able to obtain a Public Trust clearance

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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