Desktop Support Specialist
Raleigh, NC · On-site
Infojini Consulting is a fast-growing IT services and software development company, seeking a Desktop Support Specialist. The role involves providing technical support, managing IT incidents, and ...
Desktop Support Specialist
Raleigh, NC · On-site
Infojini Consulting is a fast-growing IT services and software development company, seeking a Desktop Support Specialist. The role involves providing technical support, managing IT incidents, and ...
Desktop Support Specialist (Onsite) Location: Raleigh, NC Duration: 12 Months with possible extension This request is for a Desktop Support Specialist based at Century Center, Raleigh NC to help ...
Desktop Support Specialist (Onsite) Location: Raleigh, NC Duration: 12 Months with possible extension This request is for a Desktop Support Specialist based at Century Center, Raleigh NC to help ...
OIT Managed Desktop Support Analyst
Raleigh, NC · On-site
$22.50 - $30.50/hr
Managed desktop environments for Windows and Macintosh workstations (OIT Managed Desktop) * Design, implementation and ongoing support for campus learning spaces (ClassTech) * Student-focused ...
OIT Managed Desktop Support Analyst
Raleigh, NC · On-site
$22.50 - $30.50/hr
Managed desktop environments for Windows and Macintosh workstations (OIT Managed Desktop) * Design, implementation and ongoing support for campus learning spaces (ClassTech) * Student-focused ...
OIT Managed Desktop Support Analyst
Raleigh, NC · On-site
$63K - $68K/yr
Managed desktop environments for Windows and Macintosh workstations (OIT Managed Desktop) * Design, implementation and ongoing support for campus learning spaces (ClassTech) * Student-focused ...
OIT Managed Desktop Support Analyst
Raleigh, NC · On-site
$63K - $68K/yr
Managed desktop environments for Windows and Macintosh workstations (OIT Managed Desktop) * Design, implementation and ongoing support for campus learning spaces (ClassTech) * Student-focused ...
Desktop Support Specialist
Raleigh, NC · On-site
They are seeking a Desktop Support Specialist to provide technical support, ensure customer satisfaction, and maintain documentation for operational standards. Responsibilities : • Uses technical ...
Desktop Support Specialist
Raleigh, NC · On-site
They are seeking a Desktop Support Specialist to provide technical support, ensure customer satisfaction, and maintain documentation for operational standards. Responsibilities : • Uses technical ...
Job Summary: - Provide administration and support for SCCM (System Center Configuration Manager) - Troubleshoot and resolve blue screen errors on user devices - Offer technical support for video ...
Job Summary: - Provide administration and support for SCCM (System Center Configuration Manager) - Troubleshoot and resolve blue screen errors on user devices - Offer technical support for video ...
Customer Desktop Support - Uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate ...
Customer Desktop Support - Uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate ...
Desktop Support Manager
Raleigh, NC · On-site
... support, ect..) as well as to assist with T3 level customer support for the consolidated agencies. Skill Required: -SCCM -McAfee -ePO -WIN10 -O365 -Office 2016 -Active Directory -AGPM -Powershell ...
Desktop Support Manager
Raleigh, NC · On-site
... support, ect..) as well as to assist with T3 level customer support for the consolidated agencies. Skill Required: -SCCM -McAfee -ePO -WIN10 -O365 -Office 2016 -Active Directory -AGPM -Powershell ...
Documenting process and procedures related to technical field support activities. Additional Information All your information will be kept confidential according to EEO guidelines.
Documenting process and procedures related to technical field support activities. Additional Information All your information will be kept confidential according to EEO guidelines.
Desktop Support Engineer (Biotech/Pharma - GxP) ___ Cary, NC & SFO, CA (Onsite) ___ Contract
Cary, NC · On-site
Desktop Support Engineer (Biotech/Pharma - GxP Environment) Location: Onsite - Cary, NC & San Francisco, CA Type: Contract We are seeking an experienced Desktop Support Engineer with a strong ...
Quick apply
Desktop Support Engineer (Biotech/Pharma - GxP) ___ Cary, NC & SFO, CA (Onsite) ___ Contract
Cary, NC · On-site
Desktop Support Engineer (Biotech/Pharma - GxP Environment) Location: Onsite - Cary, NC & San Francisco, CA Type: Contract We are seeking an experienced Desktop Support Engineer with a strong ...
Desktop Support Specialist
Raleigh, NC · On-site
This request is for a Desktop Support Specialist based at Century Center, Raleigh NC to help support the high number of Service Desk and customer requests in the Raleigh, Garner & statewide areas.
Desktop Support Specialist
Raleigh, NC · On-site
This request is for a Desktop Support Specialist based at Century Center, Raleigh NC to help support the high number of Service Desk and customer requests in the Raleigh, Garner & statewide areas.
Desktop Support Tech
Durham, NC · On-site
$21/hr
Having experience supporting applications related to engineering, manufacturing, and logistics is a plus. 4.) Soft skills is a must for this role. Candidate must have the ability to work with strong ...
Desktop Support Tech
Durham, NC · On-site
$21/hr
Having experience supporting applications related to engineering, manufacturing, and logistics is a plus. 4.) Soft skills is a must for this role. Candidate must have the ability to work with strong ...
Desktop Support Technician
Raleigh, NC · On-site
$19.75 - $25/hr
On-Site Support: Respond to client queries and provide on-site technical assistance. Network Maintenance: Ensure consistent operation of client networks, including routers, servers, and other ...
Quick apply
Desktop Support Technician
Raleigh, NC · On-site
$19.75 - $25/hr
On-Site Support: Respond to client queries and provide on-site technical assistance. Network Maintenance: Ensure consistent operation of client networks, including routers, servers, and other ...
Desktop Support Tech
Durham, NC · On-site
$21/hr
Having experience supporting applications related to engineering, manufacturing, and logistics is a plus. 4.) Soft skills is a must for this role. Candidate must have the ability to work with strong ...
Desktop Support Tech
Durham, NC · On-site
$21/hr
Having experience supporting applications related to engineering, manufacturing, and logistics is a plus. 4.) Soft skills is a must for this role. Candidate must have the ability to work with strong ...
Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians ...
Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians ...
Desktop Support Technician L1
Cary, NC · On-site
$18.75 - $23.75/hr
Technical support professionals who provide in-person support to internal employees, remote workers, or external customers and require skills specific to this unique form of customer contact.
Desktop Support Technician L1
Cary, NC · On-site
$18.75 - $23.75/hr
Technical support professionals who provide in-person support to internal employees, remote workers, or external customers and require skills specific to this unique form of customer contact.
We are looking to fill multiple positions for Desktop Support in RTP Area . Qualifications Required experience may vary according to different positions. Additional Information Local candidates are ...
We are looking to fill multiple positions for Desktop Support in RTP Area . Qualifications Required experience may vary according to different positions. Additional Information Local candidates are ...
This request is for a Desktop Support Specialist based at Century Center, Raleigh NC to help support the high number of Service Desk and customer requests in the Raleigh, Garner & statewide areas.
This request is for a Desktop Support Specialist based at Century Center, Raleigh NC to help support the high number of Service Desk and customer requests in the Raleigh, Garner & statewide areas.
Company Description 360 IT Professionals and we are Staffing Specialist working directly with all US States and Local and Commercial clients. We are known for our IT Services, Mobile development, Web ...
Company Description 360 IT Professionals and we are Staffing Specialist working directly with all US States and Local and Commercial clients. We are known for our IT Services, Mobile development, Web ...
Supports customization and facilitates IT operations and maintenance processes. * Implements programs and procedures for safeguarding data/information security and safety. * Executes and/or organizes ...
Supports customization and facilitates IT operations and maintenance processes. * Implements programs and procedures for safeguarding data/information security and safety. * Executes and/or organizes ...
Desktop Support information
See Raleigh, NC salary details
$13.55 - $15.23
1% of jobs
$15.23 - $16.91
5% of jobs
$16.91 - $18.59
15% of jobs
$18.92 is the 25th percentile. Wages below this are outliers.
$18.59 - $20.26
20% of jobs
The median wage is $21.10 / hr.
$20.26 - $21.94
18% of jobs
$23.54 is the 75th percentile. Wages above this are outliers.
$21.94 - $23.62
17% of jobs
$23.62 - $25.30
9% of jobs
$25.30 - $26.98
6% of jobs
$26.98 - $28.66
5% of jobs
$28.66 - $30.33
2% of jobs
$30.33 - $32.01
1% of jobs
$13
$22
$32
How much do desktop support jobs pay per hour?
As of Sep 7, 2026, the average hourly pay for desktop support in Raleigh, NC is $22.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $24.09 per hour, depending on experience, location, and employer.
What is a desktop support?
A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.
What does a desktop support professional do?
Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.
What are some common challenges faced by desktop support professionals, and how can they be overcome?
Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.
What is the difference between Desktop Support vs Help Desk Technician?
| Aspect | Desktop Support | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA A+, ITIL |
| Work Environment | On-site, hands-on troubleshooting | Remote or on-site, customer support |
| Primary Responsibilities | Fixing hardware/software issues, maintaining desktops | Responding to user inquiries, ticket management |
| Industry Usage | IT support teams, corporate environments | Help desks, IT service providers |
While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.
What is the career path for desktop support?
The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.
What is the work of desktop support?
Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Raleigh, NC?
The most popular types of Desktop Support jobs in Raleigh, NC are:
What are popular job titles related to Desktop Support jobs in Raleigh, NC?
For Desktop Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Raleigh, NC look for?
The top searched job categories for Desktop Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Desktop Support jobs?
Cities near Raleigh, NC with the most Desktop Support job openings:
Job description
Job Summary:
Infojini Consulting is a fast-growing IT services and software development company, seeking a Desktop Support Specialist. The role involves providing technical support, managing IT incidents, and ensuring client satisfaction while maintaining documentation and security protocols.
Responsibilities:
• Uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
• Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
• Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
• This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for.
• This documentation is to be used by team members for operational standards of daily work.
• This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
• All documentation should be reviewed annually.
• It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.
• This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.
Qualifications:
Required:
• Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
• Installing local and network printers and other peripherals and configuration of same.
• Documenting process and procedures related to technical field support activities.
Company:
Infojini Inc. delivers innovative IT Services and Solutions to empower startups, Fortune 500 companies, and global enterprises. Founded in 2006, the company is headquartered in Columbia, USA, with a team of 501-1000 employees. The company is currently Late Stage.
Infojini Consulting is a fast-growing IT services and software development company, seeking a Desktop Support Specialist. The role involves providing technical support, managing IT incidents, and ensuring client satisfaction while maintaining documentation and security protocols.
Responsibilities:
• Uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
• Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
• Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
• This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for.
• This documentation is to be used by team members for operational standards of daily work.
• This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
• All documentation should be reviewed annually.
• It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.
• This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.
Qualifications:
Required:
• Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
• Installing local and network printers and other peripherals and configuration of same.
• Documenting process and procedures related to technical field support activities.
Company:
Infojini Inc. delivers innovative IT Services and Solutions to empower startups, Fortune 500 companies, and global enterprises. Founded in 2006, the company is headquartered in Columbia, USA, with a team of 501-1000 employees. The company is currently Late Stage.
About Infojini
Sourced by ZipRecruiter
Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Columbia, MD, US
Year founded
2006