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Desktop Support Jobs in Raleigh, NC (NOW HIRING)

defi AUTO LLC

Client Support Desk Analyst

Raleigh, NC · On-site

$60K - $75K/yr

This role does not focus on desktop support, hardware repair, password resets, or general IT infrastructure support. By working directly with clients and internal stakeholders, you can help shape ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

... Desktops Supporting and maintaining Office 365 Solutions and G Suite Solutions Escalate IT issues within the team where necessary Setting up and configuring new laptops and desktops Installing ...

STI

Child Welfare Readiness Laison

Durham, NC · On-site

This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral part of Readiness and Implementation Support initiatives. Working closely with the Readiness Lead ...

STI

Child Welfare Specialist

Durham, NC · On-site

This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral part of Readiness and Implementation Support initiatives. Working closely with the Readiness Lead ...

Infojini Inc

Sr. Technical Writer

Raleigh, NC

Knowledge of IT Service Delivery(network connectivity, desktop support, hosting services, etc.) and the ability to translate and document the process. Additional Information All your information will ...

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All JobsDesktop Support JobsDesktop Support Jobs in Raleigh, NC

Desktop Support information

See Raleigh, NC salary details

$13

$22

$32

How much do desktop support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for desktop support in Raleigh, NC is $22.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $24.09 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

A career in desktop support typically starts with entry-level roles providing technical assistance and troubleshooting for users. With experience, professionals can advance to positions such as systems administrator, network technician, or IT support manager, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Raleigh, NC?

The most popular types of Desktop Support jobs in Raleigh, NC are:

What are popular job titles related to Desktop Support jobs in Raleigh, NC?

For Desktop Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Raleigh, NC look for?

The top searched job categories for Desktop Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Desktop Support jobs?

Cities near Raleigh, NC with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 71% Full Time, 5% Temporary, and 24% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $46,430 per year, or $22.3 per hour.

Desktop Services Engineer

Procom Consultants Group

Durham, NC

Contractor

Re-posted 26 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Desktop Services Engineer  


On behalf of our client, Procom Services is searching for a Desktop Services Engineer for a contract opportunity in Durham, NC.


Desktop Services Engineer Job Details


This person will be supporting upper level management. Must have previous experience supporting VP's and above. Sr Leadership support experience is a must!


In this role you will provide professional assistance to internal and external customers having hardware- and software-related problems with their supported desktop, laptop or peripherals. Able to resolve local area networking issues to ensure connectivity to the Corporate network, and work with the Infrastructure and Messaging teams as necessary to resolve incidents. Support is provided in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions.


Provide Level-2 and Level-3 technical support for supported desktops, laptops, and peripherals. This includes the following activities:


Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors.


Managing returns on warranted parts and systems


Packaging and shipping replacement parts to customers


Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers


May lead the development of information technology and infrastructure projects


Installing, supporting and troubleshooting approved desktop software


Performing planned maintenance, moves, adds and changes


Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN)


Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel


Creating and maintaining images for standard systems Recommends hardware and software solutions, including new acquisitions and upgrades


Demonstrates good judgment in selecting methods and techniques for obtaining solutions


Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures


Troubleshooting and resolving intermediate LAN connectivity incidents


Ability to work on call after hours as required Communicate effectively with multiple customers and co-workers. This includes the following activities:


Consulting with the Service Desk on support calls


Able to communicate highly technical information to both technical and non-technical personnel


Providing Case status updates to management and end-users


Providing phone support and diagnostics to remote customers


Participating in training programs designed to educate customers about basic and specialized applications


Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support


Assess day-to-day activities to minimize customer down-time and ensure customer satisfaction


Analyzes problem trends and develops ideas to achieve problem resolution


Desktop Services Engineer Mandatory Skills


Must have prior experience supporting senior leadership


Ability to work independently and take ownership


Solid technical and analytical skills required


Ability to manage IT / Desktop initiatives and organize projects


Thorough knowledge of supported Microsoft Windows operating systems


Intermediate Experience with Active Directory administration


Thorough knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office


Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities


Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues


Associate's Degree or equivalent experience required


A+ Certification recommended


MCTS, MCITP, MCPD, MCM preferred


MCSA, MCSD and MCSE preferred


ITIL Certification preferred


4-6 years or more of related experience preferred


Desktop Services Engineer Start Date


ASAP


Desktop Services Engineer Assignment Length


6 months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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