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Desktop Support Jobs in Raleigh, NC (NOW HIRING)

NCSU

IT Technical Support Analyst

Raleigh, NC · On-site

In addition to desktop support responsibilities, the IT Technical Support Analyst assists with Audio/Visual (A/V) support, classroom technologies, and other specialized technology initiatives across ...

Fleet Feet

IT Support Technician

Durham, NC

$19.50 - $26.75/hr

Minimum 2 years of experience in IT, preferably in desktop support environments * Working knowledge of common hardware and operating systems * Familiarity with a range of operating systems and ...

New

Apex Systems

P3 Deskside Technician

Cary, NC · On-site

$20.75 - $26.25/hr

Support includes desktops, laptops, operating systems, business applications, Microsoft 365, and related peripherals. Act as a primary IT support resource for the assigned area, partnering with ...

North State Bank

IT Support Specialist

Raleigh, NC · On-site

$52 - $75/hr

Deploy, configure, maintain, and retire desktop and laptop computers in accordance with IT standards and security requirements. * Install, configure, support, and decommission printers, scanners ...

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All JobsDesktop Support JobsDesktop Support Jobs in Raleigh, NC

Desktop Support information

See Raleigh, NC salary details

$13

$22

$32

How much do desktop support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for desktop support in Raleigh, NC is $22.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $24.09 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Raleigh, NC?

The most popular types of Desktop Support jobs in Raleigh, NC are:

What are popular job titles related to Desktop Support jobs in Raleigh, NC?

For Desktop Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Raleigh, NC look for?

The top searched job categories for Desktop Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Desktop Support jobs?

Cities near Raleigh, NC with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $46,430 per year, or $22.3 per hour.

Field Service Engineer (Printer Technician)

Seneca Resources Company, LLC

Raleigh, NC • On-site

Contractor

Medical, Dental, Vision, Retirement

Re-posted 27 days ago

Job description

Position Title: Field Service Engineer / Desktop Support Engineer
Location: Raleigh, NC
Clearance Requirements: Must be able to pass a 30-year background check
Position Status: Contract
Position Description:
We are seeking a highly skilled Field Service Engineer / Desktop Support Engineer to provide hands-on technical support in a dynamic enterprise environment. This role is ideal for professionals with strong experience in desktop support, Windows systems administration, and hardware troubleshooting, who enjoy working onsite while also supporting remote users and field operations. This position involves a mix of onsite support, occasional travel, and limited remote work, supporting mission-critical infrastructure and end users across multiple locations.
Key Responsibilities:
  • Deliver Tier 1-2 desktop support for Windows 10/11 environments, including troubleshooting, installations, upgrades, and system configurations
  • Administer and support Windows Active Directory, including user account management and domain support
  • Provide support for Microsoft Office 365, ODBC/SQL connections, and enterprise business applications
  • Troubleshoot and maintain hardware systems (HP/Dell desktops, laptops) and peripherals including printers, plotters, and scanners (HP, Fujitsu)
  • Perform device imaging, deployment, and lifecycle management for workstations and laptops
  • Configure and support network printing environments and driver installations
  • Provide AV/IT support for conference rooms, including Microsoft Teams, Zoom, projectors, and audio/video systems
  • Assist with IT equipment relocation, setup, and installation across office locations
  • Support enterprise IT projects, including system rollouts, upgrades, and migrations
  • Document issues, resolutions, and maintain accurate support records

Required Skills/Education:
  • Associate's degree in computer science, Information Technology, or related field (or equivalent experience)
  • 3-5+ years of hands-on desktop support / field service experience
  • Strong expertise in Microsoft Windows 10/11, Active Directory, and Office 365 support
  • Experience with hardware troubleshooting, repair, and deployment (HP, Dell systems preferred)
  • Knowledge of networking fundamentals, SQL/ODBC connections, and application support
  • Experience supporting printers, scanners, and peripheral devices
  • Strong problem-solving skills with the ability to work independently in a fast-paced environment
  • Excellent communication and customer service skills

About Seneca Resources
At Seneca Resources, we are more than just a staffing and consulting firm-we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.When you work with Seneca, you're choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way. Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.

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