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Level 2 Desktop Support Specialist Jobs (NOW HIRING)

SDI Presence

Desktop Support Specialist II

Chicago, IL · On-site

$25.96 - $33.65/hr

Summary The Desktop Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining Microsoft Windows desktops, laptops, and peripheral devices in a fast-paced ...

Bowie State University

Desktop Support Lead

Bowie, MD · On-site

$65K - $75K/yr

The Desktop Support Lead is also responsible for assisting the Desktop Support Manager in the day ... level troubleshooting, and Windows and Mac OS software deployment. * Provide Tier II support for ...

STI

Desktop Support Specialist

Raleigh, NC · On-site

Desktop Support Specialist Location: 1 South Wilmington Street\Raleigh, NC 27601 Duration: 12 ... Works with network infrastructure teams to identify network issues at the customer level and ...

DCH Health System

Desktop Support Technician II

Tuscaloosa, AL · On-site

$18.75 - $24/hr

Desktop Support Technician II is responsible for the implementation, troubleshooting and ongoing ... Related skills, certifications and experience for a Desktop Support Specialist include: mid-level ...

DCH Health System

Desktop Support Technician II

Tuscaloosa, AL · On-site

$18.75 - $24/hr

Desktop Support Technician II is responsible for the implementation, troubleshooting and ongoing ... Related skills, certifications and experience for a Desktop Support Specialist include: mid-level ...

Columbia College

Desktop Support Specialist

Columbia, MO · On-site

$41K - $45K/yr

Technical certifications (CompTIA A+, ACSP, HDICSC, or related). * 2-3 years of desktop support or ... The noise level in the work environment is usually mild. This is not meant to be all-inclusive of ...

Columbia College

Desktop Support Specialist

Columbia, MO

$41K - $45K/yr

Technical certifications (CompTIA A+, ACSP, HDICSC, or related). * 2-3 years of desktop support or ... The noise level in the work environment is usually mild. This is not meant to be all-inclusive of ...

City of Muskogee

Desktop Support Specialist

Muskogee, OK · On-site

$16.65/hr

The Desktop Support Specialist does not have any direct reports or supervisory responsibilities ... Minimum of two (2) years' experience in a technical or database support position. Preference will ...

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Level 2 Desktop Support Specialist information

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How much do level 2 desktop support specialist jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for level 2 desktop support specialist in the United States is $26.64, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $29.81 per hour, depending on experience, location, and employer.

What is a level 2 desktop support specialist?

Level 2 Desktop Support Specialists are IT professionals who handle more complex technical issues that are escalated from Level 1 support staff. They diagnose and resolve hardware, software, and network problems, often working directly with end users to troubleshoot and provide solutions. Their responsibilities may include installing and configuring software, managing user accounts, and supporting system upgrades. In addition to technical expertise, they often document issues and collaborate with other IT teams to ensure efficient problem resolution.

What are the key skills and qualifications needed to thrive as a level 2 desktop support specialist?

A Level 2 Desktop Support Specialist requires strong troubleshooting abilities, in-depth knowledge of operating systems (Windows, macOS), and relevant IT certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote support tools, ticketing systems (like ServiceNow or Jira), and common enterprise software is essential. Excellent communication, patience, and problem-solving skills help specialists effectively assist users and collaborate with IT teams. These skills ensure timely resolution of complex technical issues, minimize downtime, and maintain user productivity across the organization.

What are some common challenges faced by level 2 desktop support specialists, and how can they be overcome?

Level 2 Desktop Support Specialists often encounter complex technical issues that require in-depth troubleshooting beyond standard procedures. These challenges can include resolving persistent hardware failures, software conflicts, and network connectivity problems that Level 1 support could not address. Success in this role relies on strong analytical skills, effective communication with end users, and the ability to escalate or collaborate with higher-level IT teams when necessary. Staying updated with the latest technologies and actively documenting solutions can help specialists handle these challenges efficiently.

What is the difference between Level 2 Desktop Support Specialist vs Desktop Support Technician?

AspectLevel 2 Desktop Support SpecialistDesktop Support Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentCorporate IT support, help desks, onsite and remoteHelp desks, onsite support, retail or corporate environments
ResponsibilitiesAdvanced troubleshooting, escalation, hardware/software supportBasic troubleshooting, user support, hardware setup

The Level 2 Desktop Support Specialist typically handles more complex issues, requiring advanced certifications and troubleshooting skills, while the Desktop Support Technician focuses on basic user support and hardware setup. Both roles are essential in IT support teams, but the Level 2 Specialist often deals with escalated problems and provides more technical expertise.

Is a Level 2 Desktop Support Specialist a good entry-level job?

A Level 2 Desktop Support Specialist is typically an intermediate role that requires some experience with troubleshooting, hardware, and software issues, making it less suitable as an entry-level position. Entry-level roles in IT support usually involve basic troubleshooting and customer service, with opportunities to advance to Level 2 roles as skills develop and certifications like CompTIA A+ are obtained.
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Level 2 Desktop Support Specialist jobs near you
Infographic showing various Level 2 Desktop Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,417 per year, or $26.6 per hour.

Desktop Support Specialist II

SDI Presence

Chicago, IL • On-site

$25.96 - $33.65/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Description
Company
SDI Presence LLC is a leading IT services firm that leverages its strong team presence to advance clients toward a secure digital enterprise. With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed services, consulting and advisory solutions, work and asset management solutions, and application modernization and managed services. SDI serves major airports, utilities, commercial real estate portfolios, and government agencies across the U.S. Visit us at www.sdipresence.com and connect with us on X and LINKEDIN.
Summary
The Desktop Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining Microsoft Windows desktops, laptops, and peripheral devices in a fast-paced operational environment. This role provides onsite technical support to end users across Chicago's International Airports (O'Hare and Midway), ensuring timely resolution of hardware, software, and connectivity issues. The Desktop Support Specialist reports to the Senior Desktop Lead and works closely with the Operations Manager, team leads, and other members of the technology team to support critical business operations.
SDI Presence Offers:
  • An hourly range: $25.96 - $33.65/hour
    • Base salary may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions.
  • Medical, Dental, Vision, company-provided Life Insurance, Short and long-term disability. Matched Retirement Savings, Wellness Program, Paid time off and much more!

Responsibilities
  • Respond to new IT Support requests, prioritize, and document issues and resolutions
  • Respond to tickets and complete detailed responses in ticketing system
  • Respond to end user issues in a timely manner per SLA requirements
  • Perform Desktop/Hardware installs and moves
  • Hardware/Desktop Repairs, replacements, and basic software configuration such as OS installations and driver configurations
  • Support MS Office products and O365 applications, and other software applications
  • Support Internet Explorer, Edge, Chrome and Firefox
  • Installation and configuration of printers
  • Troubleshooting end-user problems with various desktop/laptop issues
  • Removing threats (virus, malware, etc.)
  • Tracking assets, and documenting software installations
  • Basic network configurations in Windows (DHCP configuration versus static IP addresses)
  • Work with the IT Administrator in handling other miscellaneous IT projects
  • Perform daily monitoring, administration and operational functions of the environment
  • Day to day monitoring of custom software, collecting and preparing statistical data for analysis on system performance and availability (monitoring of system logs, software statistics)

Work Schedule & Location Requirements
  • Must be available to work an 8-hour shift within the following schedule based on business needs:
    • 10:00 PM - 6:00 AM
  • Must be available to work overnight, weekend, and holiday shifts as required to support a 24/7 operational environment.
  • Must be able to perform routine and emergency PC maintenance during non-business hours.
  • Must be able to work on-site at both Chicago International Airports (O'Hare and Midway).

Requirements
  • Minimum 5 years' experience of basic knowledge of desktop hardware, and the ability to install or replace hard drives, additional PCI cards, power supply units, RAM, and/or other peripherals
  • Knowledge of PC imaging and cloning technology (Windows Deployment Services, SCCM OSD, Macrium)
  • Familiar with BitLocker encryption
  • Solid understanding of how to install the Windows OS (10,11) and configure with necessary drivers
  • Familiar with Active Directory
  • Must be familiar with antivirus tools and understand how to use malware/spyware scanners and removal tools
  • Knowledge of Ethernet cables and how to terminate them, and install the corresponding data jacks (not a requirement as this can be taught, but it's a plus if already known)
  • Basic knowledge of Microsoft Office Suites (e.g. manipulating spreadsheets, setting up Outlook calendar invitations, PowerPoint slideshows, etc.)
  • Must be able to work with other employees and end users to provide support in a timely, and friendly manner
  • Strong multitasking skills (e.g., starting a hard drive image, and while that runs installing drivers for a printer install or performing other documentation procedures)
  • The ability to work both autonomously and as a member of a team
  • A+ certification (nice to have)
  • College degree preferred
  • Driver's license required
  • Access to a personal vehicle a plus to travel to satellite facilities

Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer Statement
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Staffing Firms
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.

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