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Level 2 Desktop Support Specialist Jobs (NOW HIRING)

Bi-State Development

Desktop Technician II

Saint Louis, MO

$19.75 - $25/hr

Provides Level 2 desktop support for hardware, software, network connectivity, and peripheral issues. * Configures, deploys, and maintains Windows-based desktops, laptops, tablets, and mobile devices.

Gr8ttek

Desktop Support Specialist_Phoenix

Phoenix, AZ

$18 - $20/hr

Gr8ttek is currently seeking a Desktop Support Specialist in Phoenix, AZ. This is a long-term potential CTH opportunity. The pay will be $20.00(W2) . The conversion is typically around 6 months. Our ...

Opus Inspection

Desktop Support Specialist

East Granby, CT · On-site

$21 - $26/hr

Escalate complex issues to Level 2 support : Recognize situations requiring advanced expertise or ... Proven experience as a Desktop Support Specialist or in a similar technical support role. * Strong ...

Columbia College

Desktop Support Specialist

Columbia, MO · On-site

$41K - $45K/yr

Technical certifications (CompTIA A+, ACSP, HDICSC, or related). * 2-3 years of desktop support or ... The noise level in the work environment is usually mild. This is not meant to be all-inclusive of ...

Bowie State University

Desktop Support Lead

Bowie, MD · On-site

$65K - $75K/yr

The Desktop Support Lead is also responsible for assisting the Desktop Support Manager in the day ... level troubleshooting, and Windows and Mac OS software deployment. * Provide Tier II support for ...

CAI

Desktop Support Specialist

Newark, NJ

Job Summary We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have help-desk experience and a strong background in CRM Dynamics 365, assisting users ...

CAI

Desktop Support Specialist

Newark, NJ · On-site

$28 - $32/hr

Job Summary We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have help-desk experience and a strong background in CRM Dynamics 365, assisting users ...

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Showing results 21-40

All JobsLevel 2 Desktop Support Specialist Jobs

Level 2 Desktop Support Specialist information

See salary details

$15

$26

$42

How much do level 2 desktop support specialist jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for level 2 desktop support specialist in the United States is $26.64, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $29.81 per hour, depending on experience, location, and employer.

What is the difference between Level 2 Desktop Support Specialist vs Desktop Support Technician?

AspectLevel 2 Desktop Support SpecialistDesktop Support Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentCorporate IT support, help desks, onsite and remoteHelp desks, onsite support, retail or corporate environments
ResponsibilitiesAdvanced troubleshooting, escalation, hardware/software supportBasic troubleshooting, user support, hardware setup

The Level 2 Desktop Support Specialist typically handles more complex issues, requiring advanced certifications and troubleshooting skills, while the Desktop Support Technician focuses on basic user support and hardware setup. Both roles are essential in IT support teams, but the Level 2 Specialist often deals with escalated problems and provides more technical expertise.

What is a level 2 desktop support specialist?

Level 2 Desktop Support Specialists are IT professionals who handle more complex technical issues that are escalated from Level 1 support staff. They diagnose and resolve hardware, software, and network problems, often working directly with end users to troubleshoot and provide solutions. Their responsibilities may include installing and configuring software, managing user accounts, and supporting system upgrades. In addition to technical expertise, they often document issues and collaborate with other IT teams to ensure efficient problem resolution.

What are some common challenges faced by level 2 desktop support specialists, and how can they be overcome?

Level 2 Desktop Support Specialists often encounter complex technical issues that require in-depth troubleshooting beyond standard procedures. These challenges can include resolving persistent hardware failures, software conflicts, and network connectivity problems that Level 1 support could not address. Success in this role relies on strong analytical skills, effective communication with end users, and the ability to escalate or collaborate with higher-level IT teams when necessary. Staying updated with the latest technologies and actively documenting solutions can help specialists handle these challenges efficiently.

What are the key skills and qualifications needed to thrive as a level 2 desktop support specialist?

A Level 2 Desktop Support Specialist requires strong troubleshooting abilities, in-depth knowledge of operating systems (Windows, macOS), and relevant IT certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote support tools, ticketing systems (like ServiceNow or Jira), and common enterprise software is essential. Excellent communication, patience, and problem-solving skills help specialists effectively assist users and collaborate with IT teams. These skills ensure timely resolution of complex technical issues, minimize downtime, and maintain user productivity across the organization.
More about Level 2 Desktop Support Specialist jobs
What cities are hiring for Level 2 Desktop Support Specialist jobs? Cities with the most Level 2 Desktop Support Specialist job openings:
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Level 2 Desktop Support Specialist jobs near you
Infographic showing various Level 2 Desktop Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,417 per year, or $26.6 per hour.

Desktop Technician II

Bi-State Development

Saint Louis, MO

$19.75 - $25/hr

Full-time

Re-posted 5 days ago

Job description

The DesktopTechnician II provides second-tier technical support to end users across the transitagency, ensuring reliable operation of desktop systems, software, andperipheral equipment in administrative offices, operations centers, and fieldlocations such as bus and rail facilities. This role requires strong technicalexpertise and customer service skills to work independently and collaborativelyin a fast-paced, mission-critical transit environment and includesparticipation in a rotating on-call schedule for after-hours support.

Job Responsibilities
  • Provides Level 2 desktop support for hardware, software, network connectivity, and peripheral issues.
  • Configures, deploys, and maintains Windows-based desktops, laptops, tablets, and mobile devices.
  • Supports agency-specific applications, including Computer-Aided Dispatch (CAD), fare collection systems, and scheduling software.
  • Troubleshoots and resolves incidents escalated from Desktop Technician I in accordance with established service level agreements (SLAs).
  • Performs routine maintenance and updates on end-user systems, including operating system patches, antivirus updates, and application deployments.
  • Creates, modifies, and maintains user accounts, access permissions, and security groups in Active Directory.
  • Coordinates with vendors and contractors for hardware repairs, warranty service, and software licensing.
  • Documents resolutions and contributes to the IT knowledge base and standard operating procedures.
  • Participates in IT projects such as hardware refreshes, network upgrades, and application migrations.
  • Provides support for remote users, including VPN connectivity and mobile access troubleshooting.
  • Maintains accurate inventory records of IT assets and track equipment deployment and lifecycle status.
  • Provides occasional support for audiovisual systems used in meetings, training, and presentations.
  • Assists with emergency response activities and participate in after-hours or on-call support as required.

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