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Level 2 Desktop Support Specialist Jobs (NOW HIRING)

AA2IT

Desktop Support Specialist

Sturtevant, WI · On-site

... Level 2 support for desktops, laptops, peripherals, telephony, mobile devices, and collaboration technologies, including advanced troubleshooting and issue resolution. • Perform installation ...

Bi-State Development

Desktop Technician II

Saint Louis, MO · On-site

$19.75 - $25/hr

Provides Level 2 desktop support for hardware, software, network connectivity, and peripheral issues. * Configures, deploys, and maintains Windows-based desktops, laptops, tablets, and mobile devices.

eTeam

Customer Service Engineer (L2)

Andover, MA · On-site

Provide Level 2 desktop and end-user technical support Deliver onsite (deskside) and remote support to end users Troubleshoot and resolve hardware, software, and access-related issues Support Windows ...

ConfigUSA

Desktop Support Specialist

Chicago, IL · On-site

Microsoft Entra Identity Management~Windows 11~Communication~OpenLDAP~Java Solutions~ServiceNow Experience Required: 2-4 Years Job Summary The Desktop Support Specialist provides hands-on and remote ...

SDI Presence

Desktop Support Specialist II

Chicago, IL · On-site

$25.96 - $33.65/hr

Summary The Desktop Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining Microsoft Windows desktops, laptops, and peripheral devices in a fast-paced ...

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Level 2 Desktop Support Specialist information

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How much do level 2 desktop support specialist jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for level 2 desktop support specialist in the United States is $26.64, according to ZipRecruiter salary data. Most workers in this role earn between $21.39 and $29.81 per hour, depending on experience, location, and employer.

What is a level 2 desktop support specialist?

Level 2 Desktop Support Specialists are IT professionals who handle more complex technical issues that are escalated from Level 1 support staff. They diagnose and resolve hardware, software, and network problems, often working directly with end users to troubleshoot and provide solutions. Their responsibilities may include installing and configuring software, managing user accounts, and supporting system upgrades. In addition to technical expertise, they often document issues and collaborate with other IT teams to ensure efficient problem resolution.

What are the key skills and qualifications needed to thrive as a level 2 desktop support specialist?

A Level 2 Desktop Support Specialist requires strong troubleshooting abilities, in-depth knowledge of operating systems (Windows, macOS), and relevant IT certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote support tools, ticketing systems (like ServiceNow or Jira), and common enterprise software is essential. Excellent communication, patience, and problem-solving skills help specialists effectively assist users and collaborate with IT teams. These skills ensure timely resolution of complex technical issues, minimize downtime, and maintain user productivity across the organization.

What are some common challenges faced by level 2 desktop support specialists, and how can they be overcome?

Level 2 Desktop Support Specialists often encounter complex technical issues that require in-depth troubleshooting beyond standard procedures. These challenges can include resolving persistent hardware failures, software conflicts, and network connectivity problems that Level 1 support could not address. Success in this role relies on strong analytical skills, effective communication with end users, and the ability to escalate or collaborate with higher-level IT teams when necessary. Staying updated with the latest technologies and actively documenting solutions can help specialists handle these challenges efficiently.

What is the difference between Level 2 Desktop Support Specialist vs Desktop Support Technician?

AspectLevel 2 Desktop Support SpecialistDesktop Support Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ commonly required
Work EnvironmentCorporate IT support, help desks, onsite and remoteHelp desks, onsite support, retail or corporate environments
ResponsibilitiesAdvanced troubleshooting, escalation, hardware/software supportBasic troubleshooting, user support, hardware setup

The Level 2 Desktop Support Specialist typically handles more complex issues, requiring advanced certifications and troubleshooting skills, while the Desktop Support Technician focuses on basic user support and hardware setup. Both roles are essential in IT support teams, but the Level 2 Specialist often deals with escalated problems and provides more technical expertise.

Is a Level 2 Desktop Support Specialist a good entry-level job?

A Level 2 Desktop Support Specialist is typically an intermediate role that requires some experience with troubleshooting, hardware, and software issues, making it less suitable as an entry-level position. Entry-level roles in IT support usually involve basic troubleshooting and customer service, with opportunities to advance to Level 2 roles as skills develop and certifications like CompTIA A+ are obtained.
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Level 2 Desktop Support Specialist jobs near you
Infographic showing various Level 2 Desktop Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,417 per year, or $26.6 per hour.

Desktop Support Specialist

DK Consulting, LLC

Sharonville, OH • On-site

Full-time

Posted 6 days ago

Job description

Position: Desktop Support Specialist
Client: Department of Information Technology
Work Location: 400 East Business Way, Sharonville, OH, 45241
Interview Mode: In person
Work Authorization: U.S. Citizen
We are looking for a Desktop Support Specialist (DSS) to join us. Our managed services business needs a DSS to join our staff. DSS's are expected to provide excellent end user experience, which includes resolving potential or actual technical issues. Their day consists of troubleshooting different software packages, hardware devices, and other peripherals. Additionally, desktop support specialists configure computer systems according to company policies. They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. They also help with data back-up duties in case of data corruption.
Responsibilities:
  • Work with vendors to troubleshoot and resolve issues.
  • Deliver support for reported problems with desktop computers, laptops, peripherals, and mobile devices.
  • Install and configure desktop computer hardware, software and peripherals using standard procedures.
  • Assisting individuals who have problems with computer hardware, software, or networks by asking them to describe the problem and walking customers through potential solutions.
  • Train people in the use of computer hardware and software, including how to use printers, email programs, and various software applications.
  • Keeping track of pending and completed computer help-desk requests to monitor the
  • performance of a company's product (for example, software or hardware), or the overall health of a company's computer and network systems.
  • Answer inbound phone calls and respond to voicemails.
  • Answer inbound chats.
  • Maintain satisfactory quality assurance scores.
  • Assist other teams with overflow work.

Minimum Qualifications:
  • 3+ years of help desk/desktop support experience
  • Associate degree or better in Information Technology or Computer Science.
  • CompTIA A+ Certification

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