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Desktop Support Team Lead Jobs (NOW HIRING)

Syntricate Technologies

Desktop Support

Deerfield, IL · On-site

$20.50 - $26.25/hr

Syntricate Technologies is looking for a Desktop Support professional to provide onsite and remote ... Founded in 2004, the company is headquartered in Boston, USA, with a team of 51-200 employees. The ...

Quartz

Senior Desktop Support Engineer

Madison, WI · On-site

$66K - $83K/yr

In this role, you'll lead endpoint management initiatives, drive automation and modernization ... Mentor team members, share technical knowledge, and contribute to strategic IT initiatives ...

Omega Solutions, Inc.

Desktop Support

Indianapolis, IN · On-site

$17.75 - $22.50/hr

Omega Solutions, Inc. is seeking a Desktop Support Analyst for a 10-month contract in Indianapolis ... team to learn new skills, ask for help, and escalate as needed. • Manage a fast-paced queue of ...

Apex Systems

Desktop Support

Merrifield, VA · On-site

$20.25 - $25.75/hr

Job#: 3047814 Desktop Support Location: Merrifield, Virginia (On-site) Role Overview We are seeking ... Attention to detail and the ability to work well with other team members. * Adaptability in a fast ...

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati ... Ability to work independently and within a team. * Commitment to working onsite full-time (Monday ...

Quartz

Senior Desktop Support Engineer

Madison, WI · On-site

$66K - $83K/yr

In this role, you'll lead endpoint management initiatives, drive automation and modernization ... Mentor team members, share technical knowledge, and contribute to strategic IT initiatives

Noblesoft Technologies

Desktop Support

Melbourne, FL · Remote

$20.75 - $26.25/hr

Role: Remote Desktop Support Location: - Melbourne, FL Primary: * IP Phone support experience ... Ability to integrate as a cross-functional, team player in a fast-paced environment where all ...

TEKsystems

Desktop Support

Draper, UT

$20 - $23/hr

Description TEKsystems is looking for a Desktop Support Agent for one of our clients in Draper Utah ... We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500 ...

BCforward

Desktop Support

Charleston, SC · On-site

$14.14/hr

BCforward's team of dedicated staffing professionals has placed thousands of talented people over ... Desktop Support CHARLESTON, SC, 29418 Long trem Contract $14.14/hr on w2 A+ Certification Candidate ...

Ustechsolutions

Desktop Support

Harrodsburg, KY · On-site

$16 - $20.50/hr

Company Description A ver reputed Company is looking for Candidates for Desktop Support Candidates ... team - Proficient in hardware system components, component and peripheral (printers, scanner ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Professional presence and ability to work well in a team * Detail-oriented and able to follow ...

TEKsystems

Lead Desktop Support Technician

Tracy, CA · On-site

$38 - $40/hr

Lead, mentor, and develop a team of Desktop Support Technicians. * Conduct regular one-on-ones, performance discussions, and career development planning. * Assist with hiring, onboarding, training ...

Infojini Inc

Desktop Support

Wilson, NC

Project Management - Ability to lead projects that require directing the work of others and with ... Leads team efforts and assesses and integrates the skills and strengths of individuals for project ...

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All JobsDesktop Support Team Lead Jobs

Desktop Support Team Lead information

See salary details

$14

$36

$60

How much do desktop support team lead jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for desktop support team lead in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

What does a desktop support team lead do?

A Desktop Support Team Lead is responsible for overseeing a team of desktop support technicians who provide technical assistance to end-users within an organization. Their duties include managing help desk tickets, prioritizing and assigning tasks, mentoring team members, and ensuring high-quality support for computer hardware, software, and network issues. They also collaborate with other IT departments to resolve complex problems and help implement new technologies or upgrades. Effective communication, leadership, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a desktop support team lead, and why are they important?

To thrive as a Desktop Support Team Lead, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote support tools, and enterprise operating systems is typically essential. Excellent communication, problem-solving, and team management skills set top candidates apart in this role. These competencies are crucial for resolving technical issues efficiently, guiding team performance, and ensuring consistent end-user satisfaction.

What are some common challenges faced by a desktop support team lead, and how can they be managed effectively?

As a Desktop Support Team Lead, common challenges include balancing hands-on technical troubleshooting with team management responsibilities, ensuring timely resolution of support tickets, and effectively prioritizing tasks during peak demand periods. Additionally, fostering clear communication among team members and other IT departments is crucial for seamless support operations. Effective leaders address these challenges by implementing structured processes, providing regular training, and maintaining open channels for feedback and collaboration.

What is the difference between Desktop Support Team Lead vs Desktop Support Specialist?

AspectDesktop Support Team LeadDesktop Support Specialist
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentLeads a team, manages support tickets, coordinates tasksProvides direct technical support to end-users
ResponsibilitiesSupervises team, escalates issues, ensures service qualityResolves hardware/software issues, assists users

The Desktop Support Team Lead oversees a team of support specialists, focusing on management and coordination, while the Desktop Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in IT support environments, but the lead role involves leadership responsibilities and team oversight.

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Desktop Support Team Lead jobs near you
Infographic showing various Desktop Support Team Lead job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $75,239 per year, or $36.2 per hour.

Desktop Support Lead - Executive Services

Allentown, PA • On-site

Swoon Group
Recruiting and Staffing Services • 201 - 500 employees
Learn more about Swoon Groupexternal

$35 - $40/hr

Other

Posted 26 days ago

Job description

Location: Allentown,Pennsylvania
Expected Start Date: Sep 7, 2026
Swoon is actively hiring an Executive /C-Suite IT Support Lead Engineer to join the team!
What your day-to-day will look like?
  • Lead and develop a small desktop support team, assigning priorities, balancing workloads, and stepping in as the senior escalation point for complex issues.
  • Provide responsive, white-glove technology support to C-suite leaders, chiefs of staff, and executive assistants while maintaining professionalism, discretion, and urgency.
  • Anticipate executive technology needs by monitoring for potential disruptions, preparing equipment in advance, and addressing risks before they affect productivity or critical meetings.
  • Diagnose and resolve issues involving Windows devices, Microsoft 365, Teams, Zoom, VPN connectivity, mobile devices, peripherals, and corporate networks.
  • Prepare and support technology for executive meetings, presentations, and video conferences, including testing audiovisual equipment and providing immediate assistance when needed.
  • Manage support requests from initial intake through resolution, maintaining accurate Cherwell documentation and coordinating with Network, Infrastructure, and Security teams when appropriate.
  • Analyze recurring support issues and recommend improvements to tools, processes, documentation, and service standards that strengthen the overall executive support experience.

What's Required / Technical Skills
  • 5+ experience providing dedicated technical support to C-suite leaders, senior executives, and executive assistants in a corporate environment.
  • Previous experience leading or mentoring desktop support technicians while remaining actively involved in day-to-day troubleshooting and ticket resolution.
  • Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Zoom, VPNs, mobile devices, and common desktop hardware and peripherals.
  • A polished, customer-focused communication style with the ability to work calmly, professionally, and discreetly around senior leadership.
  • Ability to anticipate technology needs, research potential solutions, and present well-developed recommendations instead of relying solely on reactive support.
  • Practical understanding of network connectivity, including TCP/IP, DNS, DHCP, and remote-access technologies.
  • Bachelor's degree in information technology, computer science, or a related discipline is preferred; substantial relevant experience may be considered in place of a degree.
  • Industry certifications such as CompTIA, Microsoft, or Apple support credentials are also a plus.

What else you should know?
Job Title: Executive/C-Suite Desktop/IT Support Engineer
6-12-month contract role
Location - Allentown, PA
Hybrid Role - 3 days a week on-site
Hourly Rate - $35-$40 an hour
What's Next?
Apply Now!
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