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Desktop Support Team Lead Jobs (NOW HIRING)

System One

Desktop Support

Pensacola, FL · On-site

$19.25 - $24.25/hr

Job Title: Desktop Support Location: 100% On Site - Pensacola, FL Type: Contract Contractor Work ... Maintain patience and a strong team-first mindset in a dynamic environment Requirements * Excellent ...

Quartz

Senior Desktop Support Engineer

Madison, WI · On-site

$66K - $83K/yr

In this role, you'll lead endpoint management initiatives, drive automation and modernization ... Mentor team members, share technical knowledge, and contribute to strategic IT initiatives ...

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati ... Ability to work independently and within a team. * Commitment to working onsite full-time (Monday ...

Star Source Consulting

Desktop Support

Butler, PA · On-site

$18.25 - $23.25/hr

... team environment. Your Role with the Company: * Imaging PCs using Microsoft Office, Lotus Notes and ... Previous Desktop Support experience * Experience in break/fix and re-imaging PCs * Experience ...

Humetis Group

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Contract (6+ months) Position Overview We are seeking an experienced Desktop Support Analyst to join our IT Support team in Big Rapids, MI. This role will provide Tier 2 and Tier 3 technical support ...

Corporate Tools

Desktop Support

Post Falls, ID · On-site

$21.50/hr

Overview The Desktop Support position is a crucial part of our team and will be the first point of contact for incoming questions and issues related to our computers and their systems. This person ...

Infojini Inc

desktop support

Rock Hill, SC

$16.75 - $21.50/hr

Desktop support Location:ROCK HILL SC 29730 Duration:06 months Contract SCOPE OF THE PROJECT: This ... Provide support to the Helpdesk as a member of the team * Assist with installation of workgroup ...

Zortech Solutions

Desktop Support

Waco, TX · On-site

Desktop Support * Key Responsibilities to include but are not limited to: * Deliver world-class ... Experience working in a team-oriented, collaborative environment * Strong customer-service ...

BCforward

Desktop Support

Charleston, SC

$14.14/hr

BCforward's team of dedicated staffing professionals has placed thousands of talented people over ... Desktop Support CHARLESTON, SC, 29418 Long trem Contract $14.14/hr on w2 A+ Certification Candidate ...

Apex Systems

Desktop Support

San Francisco, CA · On-site

Job#: 3045195 Desktop Support Location: San Francisco, CA (Onsite) Role Overview This role provides ... When you join Everforth Apex, you become part of a team that values innovation, collaboration, and ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Professional presence and ability to work well in a team * Detail-oriented and able to follow ...

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All JobsDesktop Support Team Lead Jobs

Desktop Support Team Lead information

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$14

$36

$60

How much do desktop support team lead jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for desktop support team lead in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desktop support team lead, and why are they important?

To thrive as a Desktop Support Team Lead, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote support tools, and enterprise operating systems is typically essential. Excellent communication, problem-solving, and team management skills set top candidates apart in this role. These competencies are crucial for resolving technical issues efficiently, guiding team performance, and ensuring consistent end-user satisfaction.

What is the difference between Desktop Support Team Lead vs Desktop Support Specialist?

AspectDesktop Support Team LeadDesktop Support Specialist
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentLeads a team, manages support tickets, coordinates tasksProvides direct technical support to end-users
ResponsibilitiesSupervises team, escalates issues, ensures service qualityResolves hardware/software issues, assists users

The Desktop Support Team Lead oversees a team of support specialists, focusing on management and coordination, while the Desktop Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in IT support environments, but the lead role involves leadership responsibilities and team oversight.

What are some common challenges faced by a desktop support team lead, and how can they be managed effectively?

As a Desktop Support Team Lead, common challenges include balancing hands-on technical troubleshooting with team management responsibilities, ensuring timely resolution of support tickets, and effectively prioritizing tasks during peak demand periods. Additionally, fostering clear communication among team members and other IT departments is crucial for seamless support operations. Effective leaders address these challenges by implementing structured processes, providing regular training, and maintaining open channels for feedback and collaboration.

What does a desktop support team lead do?

A Desktop Support Team Lead is responsible for overseeing a team of desktop support technicians who provide technical assistance to end-users within an organization. Their duties include managing help desk tickets, prioritizing and assigning tasks, mentoring team members, and ensuring high-quality support for computer hardware, software, and network issues. They also collaborate with other IT departments to resolve complex problems and help implement new technologies or upgrades. Effective communication, leadership, and problem-solving skills are essential for success in this role.
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Desktop Support Team Lead jobs near you
Infographic showing various Desktop Support Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $75,239 per year, or $36.2 per hour.

Desktop Support

System One

Pensacola, FL • On-site

$19.25 - $24.25/hr

Contractor

Re-posted 19 days ago

Job description

Job Title: Desktop Support Location: 100% On Site - Pensacola, FL Type: Contract Contractor Work Model: Onsite – onsite

Responsibilities

  • Provide technical support for desktop hardware and software issues in a fast-paced environment
  • Utilize troubleshooting and ticketing systems such as ServiceNow to track and resolve issues
  • Support Windows 10 operating systems and Microsoft Office/365 applications including Outlook
  • Manage Active Directory accounts and permissions
  • Perform desktop imaging using MDT, LTI, ZTI procedures
  • Assist with printer support for HP, Canon, Toshiba models
  • Deliver excellent interpersonal and customer service to end-users
  • Maintain patience and a strong team-first mindset in a dynamic environment
Requirements
  • Excellent interpersonal and customer service skills
  • Patience and a strong team-first attitude
  • Ability to work effectively in a fast-paced environment
  • Experience troubleshooting with ServiceNow or similar ticketing systems
  • Windows 10 experience
  • Knowledge of Microsoft Active Directory
  • Experience with desktop imaging tools (MDT, LTI, ZTI)
  • Proficiency in Microsoft Office/365 and Outlook
  • Experience supporting IBM Lotus Notes and printer support (HP, Canon, Toshiba)
  • Must be eligible to work in the US without sponsorship

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Ref: #851-Rockville-S1