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Desktop Support Team Lead Jobs (NOW HIRING)

Barrow Wise Consulting

Desktop Support Analyst

New York, NY

$25.50 - $34.25/hr

The Desktop Support Analyst will support Barrow Wise's NYC Department of Social Services project ... team focus create positive career paths for our employees. Barrow Wise will continue to lead the ...

Insight

Senior Desktop Support Technician

Chicago, IL · On-site

$55K - $65K/yr

Act as a team lead for projects and daily tasks FTE: Full time Monday-Friday 9:00 a.m.-5:00 p.m. Qualifications: * Minimum of 2 years of experience in desktop support or a related field. * Strong ...

ActioNet

Desktop Support

Rosslyn, VA

$47/hr

Mentor and train junior technicians to enhance team capabilities and knowledge. * Ensure compliance ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

Cornerstone

Desktop Support Manager

Washington, DC

At Cornerstone Research, you will be part of a thriving, 1,100-strong team that spans nine offices ... Manages the desktop support queue to ensure all tickets are handled in accordance with our SLA ...

LRS

IT Manager Desktop Support

Springfield, IL · On-site

$35 - $45/hr

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as remote field ...

STI

Desktop Support

Richmond, VA · On-site

$20 - $25.50/hr

Role: Desktop Support Location: Richmond, VA Duration: Long Term contract Description: Sr Desktop ... solving, analytical, and team-working skills Required 4 Years Excellent communication and ...

ActioNet

Desktop Support

Arlington, VA

Mentor and train junior technicians to enhance team capabilities and knowledge. * Ensure compliance ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

Cornerstone Research

Desktop Support Manager

Boston, MA · On-site

At Cornerstone Research, you will be part of a thriving, 1,100-strong team that spans nine offices ... Manages the desktop support queue to ensure all tickets are handled in accordance with our SLA ...

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All JobsDesktop Support Team Lead Jobs

Desktop Support Team Lead information

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$14

$36

$60

How much do desktop support team lead jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for desktop support team lead in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Support Team Lead, and why are they important?

To thrive as a Desktop Support Team Lead, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote support tools, and enterprise operating systems is typically essential. Excellent communication, problem-solving, and team management skills set top candidates apart in this role. These competencies are crucial for resolving technical issues efficiently, guiding team performance, and ensuring consistent end-user satisfaction.

What is the difference between Desktop Support Team Lead vs Desktop Support Specialist?

AspectDesktop Support Team LeadDesktop Support Specialist
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentLeads a team, manages support tickets, coordinates tasksProvides direct technical support to end-users
ResponsibilitiesSupervises team, escalates issues, ensures service qualityResolves hardware/software issues, assists users

The Desktop Support Team Lead oversees a team of support specialists, focusing on management and coordination, while the Desktop Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in IT support environments, but the lead role involves leadership responsibilities and team oversight.

What are some common challenges faced by a Desktop Support Team Lead, and how can they be managed effectively?

As a Desktop Support Team Lead, common challenges include balancing hands-on technical troubleshooting with team management responsibilities, ensuring timely resolution of support tickets, and effectively prioritizing tasks during peak demand periods. Additionally, fostering clear communication among team members and other IT departments is crucial for seamless support operations. Effective leaders address these challenges by implementing structured processes, providing regular training, and maintaining open channels for feedback and collaboration.

What does a Desktop Support Team Lead do?

A Desktop Support Team Lead is responsible for overseeing a team of desktop support technicians who provide technical assistance to end-users within an organization. Their duties include managing help desk tickets, prioritizing and assigning tasks, mentoring team members, and ensuring high-quality support for computer hardware, software, and network issues. They also collaborate with other IT departments to resolve complex problems and help implement new technologies or upgrades. Effective communication, leadership, and problem-solving skills are essential for success in this role.
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Desktop Support Team Lead jobs near you
Infographic showing various Desktop Support Team Lead job openings in the United States as of July 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $75,239 per year, or $36.2 per hour.
Desktop Support Specialist III

Desktop Support Specialist III

Bridgehead IT, LLC

San Antonio, TX

Other

Re-posted 22 days ago

Job description

Description

Position Summary:

The Desktop Support Specialist III acts as a senior technical resource within the support team, delivering advanced troubleshooting and mentoring to junior staff. This role is responsible for resolving complex technical issues, handling escalated tickets, and supporting desktop infrastructure deployments. The position operates primarily within a ticketing system and includes participation in an on-call rotation and after-hours support as needed.


Key Responsibilities:

  •  Provide expert-level desktop support for issues involving hardware, software, operating systems, and peripheral equipment.
  •  Serve as a technical escalation point for Desktop Support Specialists I and II.
  •  Support advanced troubleshooting of issues related to Microsoft Windows, Office 365, remote access (VPN), and endpoint security tools.
  •  Lead and participate in workstation deployments, refreshes, and small-scale implementations.
  •  Build and maintain system images and deployment processes using company-approved tools.
  •  Maintain and support client environments both remotely and on-site, ensuring minimal disruption to end users.
  •  Manage service tickets within the ticketing system, ensuring complete documentation, accurate time entries, and timely resolution.
  •  Assist in developing and improving documentation, procedures, and knowledge base content.
  •  Coordinate with other teams (Network, Server, Cloud, Security) on cross-functional tickets or projects.
  •  Participate in onboarding and offboarding processes, including provisioning, recovery, and configuration of equipment.
  •  Support and enforce endpoint compliance policies, patch management, and antivirus/EDR effectiveness.
  •  Participate in an on-call rotation and respond to after-hours issues when necessary.
  •  Perform additional tasks as assigned.

Skills and Qualifications:

  •  5-7+ years of experience in desktop or technical support roles, preferably within an enterprise or MSP environment.
  •  Strong expertise in Windows 10/11, Microsoft 365, and desktop management tools.
  •  Working knowledge of Active Directory, Group Policy, DNS/DHCP, and basic networking.
  •  Proficiency with remote support tools and ticketing systems.
  •  Experience with deployment tools such as MDT, Autopilot, or equivalent.
  •  Excellent troubleshooting, communication, and customer service skills.
  •  Ability to lift and move equipment (up to 50 lbs) and travel to client sites when required.
  •  Industry certifications such as Microsoft MD-102 or Microsoft AZ-104 are preferred.
  •  Demonstrated ability to lead by example, support junior team members, and take ownership of complex issues.

Disclaimer:

The duties and responsibilities described in this job description are not a comprehensive list and additional tasks may be assigned to the employee from time to time. This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employees will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

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