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Desktop Support Team Lead Jobs (NOW HIRING)

AceStack LLC

Desktop Support

Newark, NJ · On-site

Role: Desktop Support Location: Newark, NJ / Olathe, KS (Onsite) Fulltime Must Have Technical ... Ability to work well both independently and as part of a team. Customer-focused attitude and a ...

AceStack LLC

Desktop Support

Carlsbad, CA

Desktop Support Location - Carlsbad, CA FTE Only Must Have Technical/Functional Skills Ø Team leadership experience, handling L1/L2 desktop support engineers. Ø Ability to prioritize & manage EUC ...

E-Solutions

Desktop Technician

Irvine, CA · On-site

$21.75 - $27.75/hr

Seeking a skilled and highly motivated Desktop Technician to join our IT support team. As a Desktop Technician, you will be responsible for providing technical assistance and support to end-users ...

Horace Mann

IT Manager - Desktop Support

Springfield, IL · On-site

$105.20K - $147.95K/yr

We are seeking an IT Manager, Desktop Support to lead a distributed team of Technical Support Analysts and Senior Technical Support Analysts supporting three U.S. locations, as well as remote field ...

Barrow Wise Consulting

Desktop Support Analyst

New York, NY

$25.50 - $34.25/hr

The Desktop Support Analyst will support Barrow Wise's NYC Department of Social Services project ... team focus create positive career paths for our employees. Barrow Wise will continue to lead the ...

Insight

Senior Desktop Support Technician

Chicago, IL · On-site

$55K - $65K/yr

Act as a team lead for projects and daily tasks FTE: Full time Monday-Friday 9:00 a.m.-5:00 p.m. Qualifications: * Minimum of 2 years of experience in desktop support or a related field. * Strong ...

Cannon Search

Desktop Support Analyst

Boston, MA · On-site

$25.25 - $34/hr

You will be an integral part of the IT team handling level 2-3 desktop support, providing critical support to the user community. This is a contract to hire role in Boston with a great work ...

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Desktop Support Team Lead information

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$14

$36

$60

How much do desktop support team lead jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for desktop support team lead in the United States is $36.17, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $48.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Support Team Lead, and why are they important?

To thrive as a Desktop Support Team Lead, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote support tools, and enterprise operating systems is typically essential. Excellent communication, problem-solving, and team management skills set top candidates apart in this role. These competencies are crucial for resolving technical issues efficiently, guiding team performance, and ensuring consistent end-user satisfaction.

What are some common challenges faced by a Desktop Support Team Lead, and how can they be managed effectively?

As a Desktop Support Team Lead, common challenges include balancing hands-on technical troubleshooting with team management responsibilities, ensuring timely resolution of support tickets, and effectively prioritizing tasks during peak demand periods. Additionally, fostering clear communication among team members and other IT departments is crucial for seamless support operations. Effective leaders address these challenges by implementing structured processes, providing regular training, and maintaining open channels for feedback and collaboration.

What does a Desktop Support Team Lead do?

A Desktop Support Team Lead is responsible for overseeing a team of desktop support technicians who provide technical assistance to end-users within an organization. Their duties include managing help desk tickets, prioritizing and assigning tasks, mentoring team members, and ensuring high-quality support for computer hardware, software, and network issues. They also collaborate with other IT departments to resolve complex problems and help implement new technologies or upgrades. Effective communication, leadership, and problem-solving skills are essential for success in this role.

What is the difference between Desktop Support Team Lead vs Desktop Support Specialist?

AspectDesktop Support Team LeadDesktop Support Specialist
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentLeads a team, manages support tickets, coordinates tasksProvides direct technical support to end-users
ResponsibilitiesSupervises team, escalates issues, ensures service qualityResolves hardware/software issues, assists users

The Desktop Support Team Lead oversees a team of support specialists, focusing on management and coordination, while the Desktop Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in IT support environments, but the lead role involves leadership responsibilities and team oversight.

More about Desktop Support Team Lead jobs
What cities are hiring for Desktop Support Team Lead jobs? Cities with the most Desktop Support Team Lead job openings:
What states have the most Desktop Support Team Lead jobs? States with the most job openings for Desktop Support Team Lead jobs include:
What job categories do people searching Desktop Support Team Lead jobs look for? The top searched job categories for Desktop Support Team Lead jobs are:
Desktop Support Team Lead jobs near you
Infographic showing various Desktop Support Team Lead job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $75,239 per year, or $36.2 per hour.

Director, Desktop Support

Raymondjames

Saint Petersburg, FL • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Job Description Summary

Raymond James is seeking a Director of Desktop Support to lead and evolve enterprise support services for a large, regulated, and geographically distributed workforce. This role is responsible for setting direction, ensuring consistent service delivery, and developing leadership capability across the desktop support organization.
The ideal candidate brings strong people leadership, disciplined operational thinking, and the ability to clearly communicate service performance to senior leaders.

Job Description

Responsibilities:

Service Strategy and Ownership:

  • Own the enterprise desktop support andendusercomputingoperatingmodel, ensuring reliable, secure, and scalable services.

  • Establish and evolve service standards, SLAs, KPIs, and governance frameworks aligned to Raymond James'clientfirstculture.

  • Translatebusiness and employeeexperienceneedsinto practical, measurable support solutions.

Leadership and Team Development:

  • Lead, coach, and develop Desktop Support Managers, setting clear expectations for accountability, performance, andpeopleleadership.

  • Build strong leadership capability across the organization through mentoring, feedback, and succession planning.

  • Foster a culture of ownership, continuous improvement, and service excellence.

  • Provide guidancefor large, distributedsecondleveldesktop support teams.

Operational Excellence:

  • Drive service performance across productivity, quality, and customer experience metrics.

  • Oversee escalations and leadresponseforhighimpactincidents, including executive communication andpostincidentreview.

  • Ensure consistent execution of onboarding and offboarding support, including device provisioning, access coordination, and documentation.

Data, Reporting, and Communication

  • Provide clear,datadrivenupdates to senior leadership on service performance, risks, trends, and improvement initiatives.

  • Use metrics and analysis to inform decisions, prioritize investments, and guide continuous improvement efforts.

CrossFunctionalPartnership:

  • Partner closely with Infrastructure, Digital Workplace, Cybersecurity, Identity, HR, and other technology teams to align support services with platform roadmaps and security requirements.

  • Ensure desktop support services meet regulatory, security, and audit expectations through strong controls and documentation.

Technology and Environment:

  • Microsoft Windows desktop operating systems.

  • Microsoft 365 ecosystem including Exchange Online, Teams, and OneDrive.

  • Modern desktop and device management platforms, including Microsoft Intune, MDM, and VDI solutions such as Citrix or VMware.

  • IT service management platforms such as ServiceNow.

  • Hybrid and distributed workforce within a regulated financial services environment.

Required Experience:

  • 5+years of experience inendusercomputing or desktop support roles within large enterprise environments.

  • 5 or more years leading people managers in distributed organizations.

  • Proven success scaling support organizations and improving service performance.

  • Strong judgment and the ability to lead through complex operational and incident scenarios.

  • Executive presence and comfort communicating with senior leaders.

Preferred:

  • Experience in financial services or other regulated industries.

  • Background driving service maturity, process standardization, and automation initiatives.

Preferred Certifications:

  • ITIL Foundation or higher.

  • Microsoft or endpoint management certifications are a plus

Key Leadership Competencies:

  • Service Leadership:Holds teams accountable for reliable,clientfocusedoutcomes.

  • People Development:Builds strong leaders and sustainable teams.

  • Operational Discipline:Establishesclear processes and governance.

  • DataDrivenThinking:Uses insight and metrics to guide action.

  • Executive Communication:Communicates clearly, calmly, and confidently.

  • Collaboration:Partners effectively across technology and business teams.

  • Accountability:Owns outcomes and drivesfollow through

  • Continuous Improvement:Advances service maturity whilemaintainingstability.

Education

Bachelor's: Computer and Information Science, Bachelor's: Information Technology, High School (HS) (Required)

Work Experience

General Experience - More than 15 years, Manager Experience - 10 to 15 years

Certifications

Travel

Less than 25%

Workstyle

Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm

At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

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