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Level 1 Desktop Support Jobs (NOW HIRING)

Cannon Search

Desktop Support Analyst

Boston, MA · On-site

$25.25 - $34/hr

You will be an integral part of the IT team handling level 2-3 desktop support, providing critical support to the user community. This is a contract to hire role in Boston with a great work ...

F2Onsite

L1 Desktop Project Tech-Intune

Boston, MA · On-site

$22 - $28/hr

... seeking a Level 1 Onsite Desktop Project Tech for an Intune Autopilot rollout. The role involves physical device setup, enrollment assistance, and providing support for laptops and desktops.

System One

Desktop Support

Pensacola, FL · On-site

$19.25 - $24.25/hr

Desktop Support Location: 100% On Site - Pensacola, FL Type: Contract Contractor Work Model: Onsite - onsite Responsibilities * Provide technical support for desktop hardware and software issues in a ...

Insight Global

Desktop Support Technician

Manhattan, NY · On-site

$22 - $26/hr

... higher-level employees, and need to be comfortable working independently while providing strong customer service. Must Haves: * 1-3 years of Desktop Support experience * Experience working in an ...

Dexian

Desktop Support Level 2

Ladson, SC · On-site

$19 - $24.25/hr

Desktop Support Level 2 Ladson, SC - 29456 Contract to Hire * Hands-on troubleshooting, repair, and ... As one of the largest technology and professional staffing companies and one of the largest ...

UT Health East Texas

Desktop Support Tech

Tyler, TX · On-site

$19 - $24.25/hr

We provide healthcare services through our hospitals, clinics, Level 1 trauma facility, air ... Support desktop hardware, software standards and management practices including application ...

System One

Desktop Support

Merrifield, VA

$20.25 - $25.75/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite Responsibilities * Diagnose and resolve hardware and software issues for end users * Provide basic ...

Addison Group

Desktop Support

Houston, TX

Title - Desktop Support Engineer Location - Houston - 5 days a week on-site Salary $60,000-$70,000 ... This role will be responsible for providing support to all levels within the organization C- level ...

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Level 1 Desktop Support information

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How much do level 1 desktop support jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for level 1 desktop support in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Level 1 Desktop Support technician, and why are they important?

To thrive as a Level 1 Desktop Support technician, you need a solid understanding of computer hardware, operating systems, and basic networking, often supported by a relevant certification like CompTIA A+ or equivalent coursework. Familiarity with ticketing systems, remote desktop tools, and common office software is essential for troubleshooting and resolving user issues. Strong communication, patience, and problem-solving skills help you deliver effective support and build trust with users. These abilities are crucial for quickly diagnosing issues, minimizing downtime, and ensuring a positive user experience.

What are some common challenges faced by Level 1 Desktop Support professionals, and how can they be addressed?

Level 1 Desktop Support professionals often encounter challenges such as handling a high volume of support tickets, addressing users with varying technical skill levels, and troubleshooting diverse hardware and software issues remotely. Effective time management and clear communication are key to managing these demands. Building a strong foundational knowledge base and following clear escalation protocols can help resolve issues efficiently and provide a positive experience for both users and the support team.

What are Level 1 Desktop Support professionals?

Level 1 Desktop Support professionals are entry-level IT staff responsible for providing initial technical assistance to end-users. They handle basic troubleshooting for hardware, software, and network issues, and resolve common problems such as password resets, printer setup, and software installations. If an issue is too complex, they escalate it to higher-level support teams. Their role is crucial for maintaining productivity and ensuring smooth technology operations within an organization.

What is the difference between Level 1 Desktop Support vs Help Desk Technician?

AspectLevel 1 Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst (HDI-SCA)
Work EnvironmentOn-site, end-user support, troubleshooting hardware/software issuesHelp desk, remote or on-site support, customer service focus
Employer & Industry UsageIT departments in various industries, retail, healthcareIT service providers, corporate IT support, government agencies

Both roles involve troubleshooting hardware and software issues, often requiring similar certifications. However, Level 1 Desktop Support typically focuses on on-site technical support for hardware and software problems, while Help Desk Technicians often handle remote support and customer service inquiries. Understanding these differences can help job seekers identify the right role based on their skills and career goals.

More about Level 1 Desktop Support jobs
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Level 1 Desktop Support jobs near you
Desktop Support Analyst

Desktop Support Analyst

Cannon Search

Boston, MA • On-site

$25.25 - $34/hr

Contractor

Posted 16 days ago

Job description

Are you a tech-savvy professional with a passion for providing exceptional IT support? We have a fantastic opportunity for a Desktop Support Analyst in Boston. This role is perfect for someone looking to take their career to the next level in a dynamic and professional environment. You will be an integral part of the IT team handling level 2-3 desktop support, providing critical support to the user community.
This is a contract to hire role in Boston with a great work environment.
Qualifications:
  • 3+ years of IT support/Desktop Support experience
  • Active Directory/O365/Intune/VPN, etc.
  • Strong troubleshooting skills
  • Experience with hardware/software rollouts, migrations, and upgrades.
  • Excellent written and verbal communication.
  • Strong customer service.
  • Ability to work independently and as part of a team.
  • Flexibility to work overtime when necessary

Interviewing Now! If you are interested in hearing more about this Desktop Support opportunity, apply to this post or email your resume directly to Dan Gilliam, email: dan.gilliam@cannonsearch.com
Tags: Desktop Support, IT Support, Service Desk Analyst, Desktop Technician

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