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Level 1 Desktop Support Jobs (NOW HIRING)

Amicis Global

Desktop Support Analyst

White Plains, NY · On-site

$25 - $35/hr

Desktop Support Analyst Location: White Plains, NY 10601 Duration: 12+ Months Kindly help me with ... Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices)

Cannon Search

Desktop Support Analyst

Boston, MA · On-site

$25.25 - $34/hr

You will be an integral part of the IT team handling level 2-3 desktop support, providing critical support to the user community. This is a contract to hire role in Boston with a great work ...

STAND 8

Desktop Support Technician

Chicago, IL · On-site

$30 - $40/hr

We are seeking a skilled and customer-oriented Desktop Support Technician to provide Level 1 and Level 2 onsite, in-person, phone, and remote technical support for a large enterprise user base. This ...

Futran Tech Solutions Pvt. Ltd.

Desktop Support

Freeport, IL · On-site

$19 - $24.25/hr

Below are the skills needed for Desktop Support requirements. Please note that this position ... Primarily provides Tier 1 level support; may provide Tier 2 level support as needed. * Escalates ...

krg technology inc

Desktop Support

Bend, OR

$21.25 - $27.25/hr

Strong desktop support experience - Windows platform - XP, Windows 7 & 8.1 and Office 2013 10 -15 years of EUC desktop support experience - Demonstrated expertise in configuring, installing and ...

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati ... Collaborate with Level 3 teams on system maintenance, upgrades, and improvements. * Support VOIP ...

LPS

Desktop Support Engineer Level II

Denver, NC · On-site

Summary We are seeking a skilled and customer-focused Desktop Support Engineer Level II to join our team. The ideal candidate will have strong technical expertise and a passion for solving technical ...

ActioNet

Desktop Support

Rosslyn, VA · On-site

$47/hr

... with service level agreements (SLAs). * Install, configure, and maintain operating systems ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

ActioNet

Desktop Support

Arlington, VA

... with service level agreements (SLAs). * Install, configure, and maintain operating systems ... HDI Desktop Support Technician Certification * HDI Customer Service Representative Certification

LaBine and Associates

Desktop Support

San Francisco, CA · On-site

Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting ... Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops ...

CYNET SYSTEMS

Desktop Support Technician

Sunnyvale, CA · On-site

$21 - $26/hr

Provide Level 1 deskside / desktop support for hardware, software, operating system, and connectivity issues. * Troubleshoot and resolve incidents related to laptops, desktops, printers, peripherals ...

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All JobsLevel 1 Desktop Support Jobs

Level 1 Desktop Support information

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$10

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$45

How much do level 1 desktop support jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for level 1 desktop support in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

A Level 1 Desktop Support role typically does not pay $4,000 a week; such high earnings are uncommon without advanced skills or certifications. Jobs that can pay this amount without a degree often include specialized trades like commercial driving, sales, or certain freelance IT consulting, which rely on experience, certifications, or skills rather than formal education. High-paying roles generally require technical expertise, certifications, or significant experience in the field.

What is desktop support L1 job description?

A Level 1 Desktop Support technician provides basic technical assistance to users, troubleshooting hardware, software, and network issues. They often handle tasks such as password resets, software installations, and user account management, typically working in a help desk or support center environment. Strong communication skills and familiarity with common operating systems and support tools are essential for this role.

What is level 1 software support?

Level 1 software support involves basic troubleshooting and assistance with software issues, such as installing, configuring, and resolving common problems. Support technicians typically use remote tools and follow standard procedures to help users and escalate complex issues to higher support levels if needed.

What is a Level 1 desktop support job description?

A Level 1 desktop support technician provides basic technical assistance to users, troubleshooting hardware, software, and network issues. They often handle initial problem diagnosis, perform routine maintenance, and escalate complex issues to higher support levels. Strong communication skills and familiarity with common operating systems and support tools are essential for this role.

What are the key skills and qualifications needed to thrive as a Level 1 Desktop Support technician, and why are they important?

To thrive as a Level 1 Desktop Support technician, you need a solid understanding of computer hardware, operating systems, and basic networking, often supported by a relevant certification like CompTIA A+ or equivalent coursework. Familiarity with ticketing systems, remote desktop tools, and common office software is essential for troubleshooting and resolving user issues. Strong communication, patience, and problem-solving skills help you deliver effective support and build trust with users. These abilities are crucial for quickly diagnosing issues, minimizing downtime, and ensuring a positive user experience.

What are Level 1 Desktop Support professionals?

Level 1 Desktop Support professionals are entry-level IT staff responsible for providing initial technical assistance to end-users. They handle basic troubleshooting for hardware, software, and network issues, and resolve common problems such as password resets, printer setup, and software installations. If an issue is too complex, they escalate it to higher-level support teams. Their role is crucial for maintaining productivity and ensuring smooth technology operations within an organization.

What are some common challenges faced by Level 1 Desktop Support professionals, and how can they be addressed?

Level 1 Desktop Support professionals often encounter challenges such as handling a high volume of support tickets, addressing users with varying technical skill levels, and troubleshooting diverse hardware and software issues remotely. Effective time management and clear communication are key to managing these demands. Building a strong foundational knowledge base and following clear escalation protocols can help resolve issues efficiently and provide a positive experience for both users and the support team.

What is the difference between Level 1 Desktop Support vs Help Desk Technician?

AspectLevel 1 Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, HDI Support Center Analyst (HDI-SCA)
Work EnvironmentOn-site, end-user support, troubleshooting hardware/software issuesHelp desk, remote or on-site support, customer service focus
Employer & Industry UsageIT departments in various industries, retail, healthcareIT service providers, corporate IT support, government agencies

Both roles involve troubleshooting hardware and software issues, often requiring similar certifications. However, Level 1 Desktop Support typically focuses on on-site technical support for hardware and software problems, while Help Desk Technicians often handle remote support and customer service inquiries. Understanding these differences can help job seekers identify the right role based on their skills and career goals.

More about Level 1 Desktop Support jobs
What cities are hiring for Level 1 Desktop Support jobs? Cities with the most Level 1 Desktop Support job openings:
What states have the most Level 1 Desktop Support jobs? States with the most job openings for Level 1 Desktop Support jobs include:
What job categories do people searching Level 1 Desktop Support jobs look for? The top searched job categories for Level 1 Desktop Support jobs are:
Level 1 Desktop Support jobs near you
Infographic showing various Level 1 Desktop Support job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Desktop Support Analyst

Amicis Global

White Plains, NY • On-site

$25 - $35/hr

Contractor

Re-posted 13 days ago

Job description

Title: Desktop Support Analyst 
Location: White Plains, NY 10601
Duration: 12+ Months
 
Kindly help me with your most updated resume if you are interested.
 
To support the daily activities of the Desktop Support computing systems including the implementation, maintenance, enhancement, and documentation of desktop Operating Systems applications and hardware; to promote procedures and standards and disseminate information to the user communities; and to provide complex level Help Desk-type services for hardware, software, and applications support.
Job Functions & Responsibilities:
Under direct supervision.
Support Desktop & Laptop Lifecycle; (Configuring & Installation of Equipment, End User training / Support, Tracking of all Assets from purchase through to disposal).
Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices).
Contribute to a library of information by documenting hardware, software installation procedures, support information, and equipment inventory.
Assist with the implementation of new projects as needed.
Work with IT staff on developing new policies or procedures.
Order computer supplies related to his or her area of responsibility.
For system outages – escalate issues to 3rd Level Support (Via - Email, Desk / Cell Phone, Text Messaging) and assist the support team as required.
Assist Desktop Support team in evaluating new hardware / software technology to meet the business needs of our customers.
The candidate will oversee hardware/ software maintenance agreements and put forth necessary quotes to procure the required items.
Candidates will be required to support mobile devices in and out of the office.
On adhoc basis customers will report directly to Desktop Support seeking assistance with their mobile devices (iPhones, Laptops, Mobile Workstations). Regardless of the issue staff members are required to assist the customer to the best of their ability.
 
Skills:
Knowledge of desktop / laptop computers, network architecture, software applications, Active Directory.
Effective planning and organization skills that support the Maintenance of the Desktop Asset database, keeping it up-to-date.
Knowledge of desktop / laptop computers, network architecture, software applications, Active Directory.
Effective planning and organization skills that support the Maintenance of the Desktop Asset database, keeping it up-to-date with new equipment and software, and their dispositions.
Effective oral and written communications skills; ability to communicate with end users at their level of understanding.
 
Education & Certifications:
Bachelor's Degree in computer science, engineering or related technical or business discipline.
Minimum 4 years quality experience
Experience in desktop support operating systems.
Advanced degree, training, professional affiliations desirable.
Location: White Plains, NY 10601
Duration: 12+ Months
 
Kindly help me with your most updated resume if you are interested.
 
To support the daily activities of the Desktop Support computing systems including the implementation, maintenance, enhancement, and documentation of desktop Operating Systems applications and hardware; to promote procedures and standards and disseminate information to the user communities; and to provide complex level Help Desk-type services for hardware, software, and applications support.
Job Functions & Responsibilities:
Under direct supervision.
Support Desktop & Laptop Lifecycle; (Configuring & Installation of Equipment, End User training / Support, Tracking of all Assets from purchase through to disposal).
Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices).
Contribute to a library of information by documenting hardware, software installation procedures, support information, and equipment inventory.
Assist with the implementation of new projects as needed.
Work with IT staff on developing new policies or procedures.
Order computer supplies related to his or her area of responsibility.
For system outages – escalate issues to 3rd Level Support (Via - Email, Desk / Cell Phone, Text Messaging) and assist the support team as required.
Assist Desktop Support team in evaluating new hardware / software technology to meet the business needs of our customers.
The candidate will oversee hardware/ software maintenance agreements and put forth necessary quotes to procure the required items.
Candidates will be required to support mobile devices in and out of the office.
On adhoc basis customers will report directly to Desktop Support seeking assistance with their mobile devices (iPhones, Laptops, Mobile Workstations). Regardless of the issue staff members are required to assist the customer to the best of their ability.
 
Skills:
Knowledge of desktop / laptop computers, network architecture, software applications, Active Directory.
Effective planning and organization skills that support the Maintenance of the Desktop Asset database, keeping it up-to-date.
Knowledge of desktop / laptop computers, network architecture, software applications, Active Directory.
Effective planning and organization skills that support the Maintenance of the Desktop Asset database, keeping it up-to-date with new equipment and software, and their dispositions.
Effective oral and written communications skills; ability to communicate with end users at their level of understanding.
 
Education & Certifications:
Bachelor's Degree in computer science, engineering or related technical or business discipline.
Minimum 4 years quality experience
Experience in desktop support operating systems.
Advanced degree, training, professional affiliations desirable.