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Windows Desktop Support Jobs (NOW HIRING)

Zoo Atlanta

Desktop Support Technician

Atlanta, GA · On-site

$19.50 - $24.75/hr

Experience with Windows desktop environments, Active Directory, and network troubleshooting is ... Support endpoint and mobile device management activities, including device enrollment ...

FutureSoft Consulting Inc

Desktop Support Technician

PA · On-site

$19.25 - $24.50/hr

Support Windows 10 upgrades, workstation refreshes, computer replacements, user file transfers, and ... Perform related desktop support, field support, and IT operations duties as assigned. **Required ...

Quantix

Desktop Technician

Denver, CO

$20.75 - $26.50/hr

... Windows desktop support. 2) Experience imaging and configuring laptops and desktops. 3) Windows user setup. 4) Mobile and desktop phone setup and support. 5) Valid driver's license and reliable ...

Diverse Lynx

Desktop Support

San Francisco, CA · On-site

Diverse Lynx is seeking a Desktop Engineer to provide dedicated on-site desktop support for front ... Windows-based laptops used in trading and portfolio management environments. • Support multi ...

KēSTA I.T.

Desktop Support Engineer

Santa Fe, NM

$30 - $37.50/hr

Install, configure, maintain, and troubleshoot Windows desktops and laptops. * Diagnose and resolve hardware, software, printer, and peripheral issues. * Support Microsoft technologies including ...

New

Purple Drive

Windows desktop Admin

Cambridge, MA · On-site

Install, configure, and maintain Windows desktop operating systems and applications. * Manage user ... Provide L1/L2 end-user support for hardware, software, and network-related issues. * Troubleshoot ...

JACAM

Desktop Support Analyst I

Hobbs, NM · On-site

$20.25 - $27/hr

Qualifications: * 2 years of experience supporting Windows desktop/laptop PC's. * Solid understanding of Active Directory/Microsoft Exchange * Experience installing software, patches, updates on ...

Diverse Lynx

Desktop Support

Princeton, NJ · On-site

Diverse Lynx is a company seeking a Desktop Engineer to provide dedicated on-site desktop support ... Windows-based laptops used in trading and portfolio management environments. • Support multi ...

Robert Half

Desktop Support Specialist

Tampa, FL · On-site

... Windows Server 2016 or later. • Hands-on knowledge of Active Directory, Azure/Entra ID, and hybrid identity or infrastructure environments. • Proficiency supporting Windows desktop operating ...

Quantix

Desktop Technician

Denver, CO

$20.75 - $26.50/hr

Qualifications Required Skills: 1) Windows desktop support. 2) Experience imaging and configuring laptops and desktops. 3) Windows user setup. 4) Mobile and desktop phone setup and support. Desired ...

Diverse Lynx

Desktop Support

Wilmington, DE · On-site

Diverse Lynx is a company seeking a Desktop Engineer to provide dedicated on-site desktop support ... Windows-based laptops used in trading and portfolio management environments. • Support multi ...

Diverse Lynx

Desktop Support

Manhattan, NY · On-site

Diverse Lynx is seeking a Desktop Engineer to provide dedicated on-site desktop support for front ... Windows-based laptops used in trading and portfolio management environments. • Support multi ...

aptlogix LLC

L2 Deskside Support

Atlanta, GA · On-site

Provide onsite desktop and deskside support for business users * Troubleshoot Windows 10/11, Office 365, Active Directory, VPN, and Citrix/VDI environments * Support laptops, desktops, multi-monitor ...

LCG Inc

Desktop Support Technician, Senior

Bethesda, MD · On-site

$30 - $38/hr

Provide backup support to the Mac/ Windows desktop engineer Jamf, Ivanti, Intune, including package creation, system troubleshooting, and system management. Requirements * Associate's Degree in ...

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Windows Desktop Support information

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How much do windows desktop support jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for windows desktop support in the United States is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $10.58 and $22.12 per hour, depending on experience, location, and employer.

What is a Windows Desktop Support job?

A Windows Desktop Support job involves providing technical assistance to end-users for Windows-based systems. Responsibilities include troubleshooting hardware and software issues, installing and configuring applications, managing system updates, and ensuring network connectivity. Support specialists also assist with user account management, security settings, and peripheral devices like printers and scanners. Strong problem-solving skills and a deep understanding of Windows operating systems are essential for this role.

What are the typical daily responsibilities for someone in a Windows Desktop Support role?

A Windows Desktop Support professional typically spends their day resolving technical issues related to Windows operating systems, installing or updating software, configuring hardware, and assisting users with connectivity or access problems. The role often involves monitoring support tickets, prioritizing urgent requests, and documenting solutions for future reference. Collaboration with other IT team members, such as network administrators and cybersecurity specialists, is common to address more complex issues. This position offers a dynamic work environment, with new challenges each day and opportunities to develop technical skills and advance within the IT department.

What are the key skills and qualifications needed to thrive in the Windows Desktop Support position, and why are they important?

To thrive as a Windows Desktop Support professional, you need strong troubleshooting abilities, familiarity with Windows operating systems, and a good understanding of hardware, networking, and security fundamentals. Experience with tools such as Active Directory, remote desktop solutions, ticketing systems, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are common assets. Excellent communication, patience, and problem-solving skills help you deliver effective support and build trust with end users. These competencies are crucial for maintaining smooth IT operations, minimizing downtime, and ensuring user satisfaction.

More about Windows Desktop Support jobs
What states have the most Windows Desktop Support jobs? States with the most job openings for Windows Desktop Support jobs include:
What job categories do people searching Windows Desktop Support jobs look for? The top searched job categories for Windows Desktop Support jobs are:
Windows Desktop Support jobs near you
Infographic showing various Windows Desktop Support job openings in the United States as of June 2026, with employment types broken down into 27% Full Time, 9% Temporary, and 64% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $34,000 per year, or $16.3 per hour.
Desktop Support Technician

Desktop Support Technician

Zoo Atlanta

Atlanta, GA • On-site

$19.50 - $24.75/hr

Other

Posted 3 days ago

Job description

Job Title: Desktop Support Technician
Department: Information Technology
Reports to: Vice President, Information Technology and Cybersecurity
FLSA Status: Exempt
Job Status: Full-time
Description: Zoo Atlanta seeks a dedicated Desktop Support Technician passionate about delivering exceptional IT support and customer service. Our collaborative and respectful environment emphasizes continuous learning, professional growth, and mutual encouragement. The ideal candidate brings intrinsic curiosity, a professional demeanor, and enthusiasm for engaging with diverse technical challenges supporting Zoo Atlanta's unique organizational needs. Primary responsibilities include installing, diagnosing, repairing, maintaining, and upgrading Zoo Atlanta's IT systems and hardware to ensure optimal workstation performance. Experience with Windows desktop environments, Active Directory, and network troubleshooting is strongly preferred. You will provide timely end-user assistance, troubleshooting and resolving technical issues through various channels (in person, via telephone, or through our ticketing system). Your contributions will directly empower teammates throughout the organization, enabling them to effectively support Zoo Atlanta's mission.
Essential Duties and Responsibilities:
  • Respond promptly to customer support requests, providing technical assistance and actively engaging within the support ticketing system.
  • Support users on IT-supplied systems and solutions, including but not limited to Microsoft Windows, Microsoft Office, Adobe Creative Cloud, Zoo Atlanta-supported systems.
  • Support endpoint and mobile device management activities, including device enrollment, configuration, application deployment, security compliance, troubleshooting, and lifecycle management for laptops, desktops, tablets, smartphones, and shared-use devices.
  • Monitor and adhere to response guidelines, ticket queues, service expectations, and escalation procedures.
  • Create and maintain clear documentation for recurring support procedures, device configurations, troubleshooting steps, user-facing guidance, and knowledge base articles.
  • Perform first-level troubleshooting of network connectivity issues involving wired and wireless connections, VPN, VLAN-related access issues, TCP/IP, DNS, and related end-user network services; escalate infrastructure issues as appropriate.
  • Assist with evaluating, recommending, and documenting standard hardware configurations for desktops, laptops, mobile devices, printers, peripherals, conference technology, and other end-user technology based on operational needs, reliability, supportability, and cost effectiveness.
  • Install and upgrade laptops/desktops in accordance with corporate standards, including documentation and user training.
  • Support and troubleshoot printing systems, including network multifunction printers, ticket printers, membership card printers, receipt printers, label printers, and point-of-sale printers.
  • Install, configure, and support Mitel VoIP phone handsets and conference phones.
  • Support employee onboarding, role changes, and offboarding by preparing equipment, configuring accounts and access, recovering assets, updating documentation, and coordinating with HR and department leaders.
  • Maintain accurate hardware and software asset records throughout the equipment lifecycle, including deployment, reassignment, repair, replacement, retirement, and disposal, and periodic hardware/software audits.
  • Assist with IT projects, including equipment and software upgrades, system hardening, and cybersecurity initiatives.
  • Perform post-resolution follow-ups to support requests to ensure user satisfaction.
  • Update user information and manage access rights as organizational changes require, using Active Directory, Microsoft 365, and related identity or access management tools.
  • Participate in an IT support on-call rotation, including response to urgent after-hours, weekend, holiday, or operational support needs as assigned.
Requirements:
  • CompTIA A+, Network+, Microsoft, or other relevant technical certifications are a plus.
  • Experience with Windows desktop environments, Microsoft 365, and Active Directory or Entra ID environments is preferred; proficiency with various desktop applications, including Microsoft Office.
  • Strong collaboration skills, contributing positively within team settings to achieve common goals.
  • Excellent organizational skills, with a proven ability to create, update, and maintain detailed documentation within the knowledge base system.
  • Demonstrated commitment to pursuing resolutions to client requests with ownership and accountability.
  • Outstanding customer service skills and the ability to work effectively with all levels of management.
  • Ability to take direction, manage priorities, and perform tasks with minimal supervision.
  • High attention to detail with a keen aptitude for technology and an eagerness to explore and test innovative solutions.
  • Ability to pass a criminal background check and drug test.
  • Zoo Atlanta operates 363 days a year; positions may require working weekends, holidays, and evenings.
  • Support of Zoo Atlanta's Vision, Mission, and Values.
Education:
  • High school diploma required; a 2 or 4-year degree in Computer Science or a related field is a plus.
Driving Requirements:
  • Valid Georgia Driver's License
Physical Demands:
  • Ability to lift up to 30-50 lbs.
Work Environment:
  • Office environment and park

MISC: This job description is not intended to be all-inclusive. Therefore, the employee may be required to perform other reasonably related duties as assigned by the immediate supervisor or other management. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that this job description does not constitute a written or implied contract of employment.
Zoo Atlanta is an Equal Opportunity Employer and provides a Smoke-free and Drug-free Work Environment.

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