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Desktop Support Engineer Level 3 Jobs (NOW HIRING)

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Desktop Support / End User Support / System Engineer Duration: Long Term Location: Mokena, IL ( Onsite Role) Please call me on 732 979 2323 to discuss rate PRIMARY PURPOSE OF POSITION: To be ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

End User Support / Desktop Support Duration: Longterm Location: Mokena, IL ( Onsite Role) Immediate Start PRIMARY PURPOSE OF POSITION: To be technical lead and provide day-to-day operational supports ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Role: End User Support / Desktop Support Duration: Longterm Location: Mokena, IL ( Onsite Role) PRIMARY PURPOSE OF POSITION: To be technical lead and provide day-to-day operational supports of ...

Addison Group

Desktop Support

Houston, TX

Title - Desktop Support Engineer Location - Houston - 5 days a week on-site Salary $60,000-$70,000 ... This role will be responsible for providing support to all levels within the organization C- level ...

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Desktop Support Engineer Level 3 information

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How much do desktop support engineer level 3 jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for desktop support engineer level 3 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What types of complex technical issues do Desktop Support Engineer Level 3 professionals typically handle, and how do they collaborate with other IT teams?

Desktop Support Engineer Level 3 professionals are often responsible for resolving advanced technical issues that cannot be addressed by lower-tier support, such as deep system troubleshooting, security incidents, and network or server-related problems. They frequently work closely with system administrators, network engineers, and application specialists to diagnose and resolve complex issues, ensuring minimal downtime for end-users. Collaboration with other IT teams is key, as Level 3 engineers provide escalation support, share technical expertise, and may participate in cross-functional projects or infrastructure upgrades.

What are Desktop Support Engineer Level 3 responsibilities?

A Desktop Support Engineer Level 3 is responsible for providing advanced technical support for computer systems, hardware, and software within an organization. They handle complex incidents that cannot be resolved by lower-level support, perform root cause analysis, and implement solutions to prevent recurring issues. Additionally, they may assist with system upgrades, security configurations, and mentoring junior support staff. Their role often involves working closely with other IT teams to ensure smooth operation of desktop environments and efficient resolution of technical problems.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer Level 3, and why are they important?

To thrive as a Desktop Support Engineer Level 3, you need advanced troubleshooting skills, deep knowledge of operating systems, hardware, and networking, as well as relevant IT certifications such as CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or similar. Familiarity with remote management tools, ticketing systems like ServiceNow, and scripting languages (e.g., PowerShell) is typically required. Excellent communication, customer service, and problem-solving abilities help you resolve complex issues and guide junior team members. These skills and qualities are crucial to efficiently address escalated technical problems and ensure minimal disruption to business operations.

What is the difference between Desktop Support Engineer Level 3 vs Desktop Support Engineer Level 2?

AspectDesktop Support Engineer Level 3Desktop Support Engineer Level 2
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar
Experience3+ years, advanced troubleshooting1-2 years, basic support
Work EnvironmentComplex issues, server support, network troubleshootingBasic user support, hardware/software setup
ResponsibilitiesResolve escalated issues, mentor Level 1/2, perform system upgradesHandle routine support tickets, install hardware/software

Desktop Support Engineer Level 3 typically handles more complex issues, requires advanced certifications, and has greater responsibilities compared to Level 2. Level 3 engineers often mentor lower levels and work on system upgrades, while Level 2 focuses on routine support tasks.

More about Desktop Support Engineer Level 3 jobs
What cities are hiring for Desktop Support Engineer Level 3 jobs? Cities with the most Desktop Support Engineer Level 3 job openings:
What job categories do people searching Desktop Support Engineer Level 3 jobs look for? The top searched job categories for Desktop Support Engineer Level 3 jobs are:
Desktop Support Engineer Level 3 jobs near you
Infographic showing various Desktop Support Engineer Level 3 job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 12% Full Time, 80% Part Time, and 4% Temporary. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.
Desktop Support Engineer

Desktop Support Engineer

ACI Infotech

Mokena, IL • On-site

Full-time

Posted 27 days ago

Job description

Role: Desktop Support / End User Support / System Engineer
Duration: Long Term
Location: Mokena, IL ( Onsite Role)
Please call me on 732 979 2323 to discuss rate
PRIMARY PURPOSE OF POSITION:
To be technical lead and provide day-to-day operational supports of IT Systems and End User Support to the business units, administer servers and client computing software (O365, Adobe, Symantec, etc.) To ensure all IT system operations are fully functioning, oversee vendors, manage computer inventory, manage IT Helpdesk ticketing system and assist management in budget preparation. Their work may include installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis.
ESSENTIAL JOB FUNCTIONS:
  • Administer and provide day-to-day operational supports of IT Systems and End User Support to the business units.
  • Administer and support server services such as Domain Controller, Print and File servers, ERP server, and inhouse business management system.
  • Administer client computing software client computing software (O365, Adobe, Symantec, MS Teams, CRM etc.), oversee vendors, manage computer inventory, manage IT Helpdesk ticketing system and assist management in budget preparation.
  • Manage service Print Services vendor to ensure excellent support, ensure all contractual agreements and expectations are properly met and reconcile monthly invoices, ensuring accuracy.
  • Manage projects to ensuring appropriate deadlines are met, within budget and proactively communicate to all stakeholders of project status.
  • Provides day to day end user support of VoIP and Cisco Call Manager and Unity, POTS lines, internet/intranet, VPN, eFAX, and videoconferencing.
  • Orders and configures hardware and software of new computer, external monitors, printers, tablets, VoIP, Cell phones, Hotspots, and Wi-Fi.
  • Maintains and updates inventory document (Book of Business) and P&P (Process and Procedures).
  • Installing and configuring new technology to be used by the company, such as hardware, operative systems, and programs or applications.
  • Giving regular maintenance to existing hardware and computer systems.
  • Providing assistance to company staff or clients with technology-related issues:
    • Understanding the issue and its cause;
    • solving the problem; and explaining the problem to the staff member or client.
    • Troubleshooting systems and applications:
    • Running diagnostics on malfunctioning hardware or software; and
    • Finding solutions for any issue and implementing it.
  • Performs other duties and functions as assigned by management.
  • Adheres to the Company's policies, procedures, code of conduct, confidentiality requirements and IT Department's Vision and Mission.
  • Sets a high standard of ethical behavior for self and for others to follow.
  • Collaborates with all department leaders to ensure appropriate inclusiveness.
  • Demonstrates competence, shares knowledge, and eagerness to learn.
  • Performs duties in an organized and thoughtful manner.
  • Communicates effectively with coworkers and clients
  • Operates with integrity in all actions and words.
  • Respects others and the work performed.

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