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Desktop Support Engineer Level 3 Jobs (NOW HIRING)

Boston Private

Desktop Support Engineer

San Mateo, CA · On-site

Responsible for analyzing, developing and implementing desktop support solutions and recommends ... Qualifications * efforts on important priorities and completes tasks and/or projects on time. * 3-4 ...

Randstad Digital

Desktop Support Engineer

Manhattan, NY · On-site

$31 - $35/hr

The Desktop Support team is considered the "smart hands" for the End User Services support teams ... Engineering teams in other technical efforts and projects as requested by the business ...

idexcel

Desktop support Engineer 4

San Francisco, CA

Desktop support Engineer 4 Duration: 9 months Location: San Francisco, CA Hourly rate: $ 38.00 / hr ... Ins, ect.) 3. Working knowledge in MS Windows & OS X based environment (Win 7/10 & Apple/Mac ...

ACI Infotech

Desktop Support Engineer

Mokena, IL · On-site

Role: End User Support / Desktop Support Duration: Longterm Location: Mokena, IL ( Onsite Role) PRIMARY PURPOSE OF POSITION: To be technical lead and provide day-to-day operational supports of ...

ConfigUSA

Desktop Support

Malvern, PA · On-site

$19.75 - $25.25/hr

Role Name - Deskside Support Engineer ROLE_DESCRIPTION -  Experience Required Technology requirements Desktop Support L2/L3 desktop support Excellent analytical & troubleshooting skills Good ...

LincolnIT

Desktop Support Technician

Manhattan, NY · On-site

$22.25 - $28.25/hr

They are currently seeking a full time Level I/II Desktop Support Engineer to provide support and ... Required : • 2-3 years of extensive hands-on experience with PC, Mac and Printer break/fix • ...

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Desktop Support Engineer Level 3 information

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How much do desktop support engineer level 3 jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for desktop support engineer level 3 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are the responsibilities of a desktop support engineer level 3?

A Desktop Support Engineer Level 3 is responsible for providing advanced technical support for computer systems, hardware, and software within an organization. They handle complex incidents that cannot be resolved by lower-level support, perform root cause analysis, and implement solutions to prevent recurring issues. Additionally, they may assist with system upgrades, security configurations, and mentoring junior support staff. Their role often involves working closely with other IT teams to ensure smooth operation of desktop environments and efficient resolution of technical problems.

What skills and qualifications are needed to thrive as a desktop support engineer level 3?

To thrive as a Desktop Support Engineer Level 3, you need advanced troubleshooting skills, deep knowledge of operating systems, hardware, and networking, as well as relevant IT certifications such as CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or similar. Familiarity with remote management tools, ticketing systems like ServiceNow, and scripting languages (e.g., PowerShell) is typically required. Excellent communication, customer service, and problem-solving abilities help you resolve complex issues and guide junior team members. These skills and qualities are crucial to efficiently address escalated technical problems and ensure minimal disruption to business operations.

What types of complex technical issues does a desktop support engineer level 3 typically handle, and how do they collaborate with other IT teams?

Desktop Support Engineer Level 3 professionals are often responsible for resolving advanced technical issues that cannot be addressed by lower-tier support, such as deep system troubleshooting, security incidents, and network or server-related problems. They frequently work closely with system administrators, network engineers, and application specialists to diagnose and resolve complex issues, ensuring minimal downtime for end-users. Collaboration with other IT teams is key, as Level 3 engineers provide escalation support, share technical expertise, and may participate in cross-functional projects or infrastructure upgrades.

What is the difference between Desktop Support Engineer Level 3 vs Desktop Support Engineer Level 2?

AspectDesktop Support Engineer Level 3Desktop Support Engineer Level 2
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar
Experience3+ years, advanced troubleshooting1-2 years, basic support
Work EnvironmentComplex issues, server support, network troubleshootingBasic user support, hardware/software setup
ResponsibilitiesResolve escalated issues, mentor Level 1/2, perform system upgradesHandle routine support tickets, install hardware/software

Desktop Support Engineer Level 3 typically handles more complex issues, requires advanced certifications, and has greater responsibilities compared to Level 2. Level 3 engineers often mentor lower levels and work on system upgrades, while Level 2 focuses on routine support tasks.

Is desktop support engineer level 3 a good entry level job?

A Desktop Support Engineer Level 3 is typically an advanced technical role that requires significant experience and expertise in troubleshooting hardware, software, and network issues. It is generally not considered an entry-level position, as it often requires certifications like CompTIA A+ or Network+ and prior support experience. Entry-level roles in IT support usually include Level 1 or Level 2 positions that focus on basic troubleshooting and customer service.

What is a Desktop Support Engineer Level 3 support job description?

A Desktop Support Engineer Level 3 is responsible for providing advanced technical support for computer hardware, software, and network issues. They troubleshoot complex problems, assist with system upgrades, and may mentor lower-level support staff, often requiring certifications like CompTIA A+ or Microsoft Certified Professional. This role typically involves working in an IT support environment with a focus on resolving escalated issues efficiently.
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Desktop Support Engineer Level 3 jobs near you
Infographic showing various Desktop Support Engineer Level 3 job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Desktop Support Engineer

Southington, CT • On-site

Programmers.io
IT Services • 501 - 1,000 employees
Learn more about Programmers.ioexternal

Contractor

Re-posted 7 hours ago

Job description

ROLE_DESCRIPTION -

Build, customize, and maintain Windows desktop images using tools like Microsoft Intune, Autopilot

Integrate drivers, patches, security baselines, and required applications into the base image.

Ensure images comply with organizational security and compliance standards.

Intune Autopilot Profiles, PowerShell scripting

Azure AD join/hybrid join automations

Manage and deploy Windows updates, feature upgrades, and driver/firmware updates.

Validate updates in test environments before production rollout.

Troubleshoot update failures.

Endpoint Configuration & Policy Management, GPOs, Intune Device Configuration Profiles, Security Baselines, Compliance Policies

Skills: Desktop Management - Infrastructure Services (IS)

Experience Required: 6-8

Comments for Suppliers:      10558747