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Desktop Support Engineer Level 3 Jobs (NOW HIRING)

Bright Talent

Desktop Support Engineer

Los Angeles, CA · On-site

$40 - $50/hr

... Desktop Support Engineer for an immediate temporary assignment expected to last approximately 4 weeks, with potential for extension. This role is ideal for someone who enjoys being the go-to ...

AceStack LLC

Desktop Support Engineer

Liberty, NC · On-site

Desktop Support Engineer Location: Liberty, NC FTE Only Must Have Technical/Functional Skills • ... Tier 2 (L2) will sometimes escalate to Level 3, depending on the issue and the way the Help Desk ...

AceStack LLC

Desktop Support Engineer

Parsippany, NJ · On-site

Desktop Support Engineer Location: Parsippany, NJ FTE 1. Problem-Solving: Strong analytical and ... Install, configure, and maintain desktop hardware, software, and peripheral devices. 3. ...

Avacend Inc

Desktop Support Engineer

Stamford, CT · On-site

This is a Desktop Engineer role for the Stamford location - Onsite Top 3 skills: • Intune/MECM ... supporting enterprise apps (e.g., Trading floor, Bloomberg, add-ins, trading tools)

AceStack LLC

Desktop Support Engineer

Indianapolis, IN · On-site

Job Summary - Desktop Support Engineer (Indianapolis, IN) - Provide 100% on-site technical support for desktops, laptops, printers, and peripherals. - Diagnose and resolve hardware and software ...

Echo IT Solutions

Desktop Support Engineer

Raleigh, NC · On-site

Desktop Support Engineer Location: Raleigh, NC (Onsite Role) and Gastonia, NC 28053 Duration: Contract Position On-Site Support: Respond to client queries and provide on-site technical assistance.

New

Edutek, Ltd.

Support Engineer Level 1

White Plains, NY · On-site

$22.50 - $26.45/hr

Support Engineer Level 1 Full-time- On-site Position Description Edu Tek LTD. is seeking an ... desktop application support, enterprise mobility solutions, third-party cloud support ...

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How much do desktop support engineer level 3 jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support engineer level 3 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer Level 3, and why are they important?

To thrive as a Desktop Support Engineer Level 3, you need advanced troubleshooting skills, deep knowledge of operating systems, hardware, and networking, as well as relevant IT certifications such as CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or similar. Familiarity with remote management tools, ticketing systems like ServiceNow, and scripting languages (e.g., PowerShell) is typically required. Excellent communication, customer service, and problem-solving abilities help you resolve complex issues and guide junior team members. These skills and qualities are crucial to efficiently address escalated technical problems and ensure minimal disruption to business operations.

What types of complex technical issues do Desktop Support Engineer Level 3 professionals typically handle, and how do they collaborate with other IT teams?

Desktop Support Engineer Level 3 professionals are often responsible for resolving advanced technical issues that cannot be addressed by lower-tier support, such as deep system troubleshooting, security incidents, and network or server-related problems. They frequently work closely with system administrators, network engineers, and application specialists to diagnose and resolve complex issues, ensuring minimal downtime for end-users. Collaboration with other IT teams is key, as Level 3 engineers provide escalation support, share technical expertise, and may participate in cross-functional projects or infrastructure upgrades.

What are Desktop Support Engineer Level 3 responsibilities?

A Desktop Support Engineer Level 3 is responsible for providing advanced technical support for computer systems, hardware, and software within an organization. They handle complex incidents that cannot be resolved by lower-level support, perform root cause analysis, and implement solutions to prevent recurring issues. Additionally, they may assist with system upgrades, security configurations, and mentoring junior support staff. Their role often involves working closely with other IT teams to ensure smooth operation of desktop environments and efficient resolution of technical problems.

What jobs make $3,000 a month without a degree?

A Desktop Support Engineer Level 3 can earn around $3,000 or more per month, especially with specialized skills, certifications, and experience. Other roles such as sales representatives, certain trade jobs, or freelance IT support can also reach this income level without a degree, often requiring technical skills, certifications, or self-employment. Income varies based on location, industry, and individual expertise.

What is the difference between Desktop Support Engineer Level 3 vs Desktop Support Engineer Level 2?

AspectDesktop Support Engineer Level 3Desktop Support Engineer Level 2
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar
Experience3+ years, advanced troubleshooting1-2 years, basic support
Work EnvironmentComplex issues, server support, network troubleshootingBasic user support, hardware/software setup
ResponsibilitiesResolve escalated issues, mentor Level 1/2, perform system upgradesHandle routine support tickets, install hardware/software

Desktop Support Engineer Level 3 typically handles more complex issues, requires advanced certifications, and has greater responsibilities compared to Level 2. Level 3 engineers often mentor lower levels and work on system upgrades, while Level 2 focuses on routine support tasks.

More about Desktop Support Engineer Level 3 jobs
What cities are hiring for Desktop Support Engineer Level 3 jobs? Cities with the most Desktop Support Engineer Level 3 job openings:
What job categories do people searching Desktop Support Engineer Level 3 jobs look for? The top searched job categories for Desktop Support Engineer Level 3 jobs are:
Desktop Support Engineer Level 3 jobs near you
Infographic showing various Desktop Support Engineer Level 3 job openings in the United States as of May 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Senior Desktop Support Engineer

Macpower Digital Assets Edge

Rutland, MA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

  • 4-7 years of experience in Desktop Support Engineer.
  • 4-7 years of experience in Desktop Management - Infrastructure Services (IS)
  • Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.
  • pplication support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues.
  • PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user's existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer.
  • Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.
  • Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
  • Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations
  • Provide onsite and remote technical assistance to End Users.
  • Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement.
  • Respond to end-user requests for updates on ticket status and promptly follow up as needed.
  • Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOPs)
  • Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement)
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
  • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
  • Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
  • Good understanding of O365 and related support activities? Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall
  • Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool
  • Experience of working within SLAs and ITIL processes
  • Effective written and verbal communication skills
  • Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.

Apply