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Desktop Support Engineer Level 3 Jobs (NOW HIRING)

Quartz

Senior Desktop Support Engineer

Madison, WI · On-site

$66K - $83K/yr

Overview Join Quartz as a Senior Desktop Support Engineer and play a key role in shaping the future of workplace technology. In this role, you'll lead endpoint management initiatives, drive ...

Boston Private

Desktop Support Engineer

San Mateo, CA · On-site

Responsible for analyzing, developing and implementing desktop support solutions and recommends ... Qualifications * efforts on important priorities and completes tasks and/or projects on time. * 3-4 ...

Infosys

Desktop Support Engineer

Omaha, NE · On-site

$64K - $83K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... salary level * Paid holidays plus Paid Time Off About Us Infosys is a global leader in next ... Will also consider three years of progressive experience in the specialty in lieu of every year of ...

Apolis

Desktop Support- Field Services

Joplin, MO · On-site

Field Services / Desktop Support Engineer * Location: Onsite - Joplin, MO * Tax Term (W2, C2C): W2 * Job Type (Permanent/Contract): Contract * Duration: 6 months Description: We are seeking a skilled ...

Infosys

Desktop Support Engineer

Omaha, NE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... salary level * Paid holidays plus Paid Time Off About Us Infosys is a global leader in next ... Will also consider three years of progressive experience in the specialty in lieu of every year of ...

Apptad, Inc.

Desktop Support Engineer

Sunnyvale, CA · On-site

Key Responsibilities End User Support Provide Level 1 deskside / desktop support for hardware, software, operating system, and connectivity issues. Troubleshoot and resolve incidents related to ...

ACI Infotech

L2 Desktop Support Engineer

Denver, CO · On-site

... • Provide exceptional end user support at the desktop level • Maintains, analyzes ... all three areas • Work both independently and in a collaborative manner to address each user ...

Infosys

Desktop Support Engineer

Mahwah, NJ · On-site

$64K - $83K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... salary level * Paid holidays plus Paid Time Off About Us Infosys is a global leader in next ... Will also consider three years of progressive experience in the specialty in lieu of every year of ...

Hygiena LLC

Senior Desktop Support Engineer

Camarillo, CA · On-site

$35 - $42/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Tier 3 Escalations & Technical Leadership: Serves as the senior technical escalation point for Tier ... IT desktop support, systems administration, or endpoint engineering. * Proven experience ...

City of New York

Desktop Support Engineer

Manhattan, NY · On-site

$60K - $70K/yr

The candidate will join a team of Engineers who supports 750+ users in nine (9) locations. This ... 3. A four-year high school diploma or its educational equivalent and four years of satisfactory ...

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Desktop Support Engineer Level 3 information

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$45

How much do desktop support engineer level 3 jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for desktop support engineer level 3 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are the responsibilities of a desktop support engineer level 3?

A Desktop Support Engineer Level 3 is responsible for providing advanced technical support for computer systems, hardware, and software within an organization. They handle complex incidents that cannot be resolved by lower-level support, perform root cause analysis, and implement solutions to prevent recurring issues. Additionally, they may assist with system upgrades, security configurations, and mentoring junior support staff. Their role often involves working closely with other IT teams to ensure smooth operation of desktop environments and efficient resolution of technical problems.

What skills and qualifications are needed to thrive as a desktop support engineer level 3?

To thrive as a Desktop Support Engineer Level 3, you need advanced troubleshooting skills, deep knowledge of operating systems, hardware, and networking, as well as relevant IT certifications such as CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or similar. Familiarity with remote management tools, ticketing systems like ServiceNow, and scripting languages (e.g., PowerShell) is typically required. Excellent communication, customer service, and problem-solving abilities help you resolve complex issues and guide junior team members. These skills and qualities are crucial to efficiently address escalated technical problems and ensure minimal disruption to business operations.

What types of complex technical issues does a desktop support engineer level 3 typically handle, and how do they collaborate with other IT teams?

Desktop Support Engineer Level 3 professionals are often responsible for resolving advanced technical issues that cannot be addressed by lower-tier support, such as deep system troubleshooting, security incidents, and network or server-related problems. They frequently work closely with system administrators, network engineers, and application specialists to diagnose and resolve complex issues, ensuring minimal downtime for end-users. Collaboration with other IT teams is key, as Level 3 engineers provide escalation support, share technical expertise, and may participate in cross-functional projects or infrastructure upgrades.

What is the difference between Desktop Support Engineer Level 3 vs Desktop Support Engineer Level 2?

AspectDesktop Support Engineer Level 3Desktop Support Engineer Level 2
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar
Experience3+ years, advanced troubleshooting1-2 years, basic support
Work EnvironmentComplex issues, server support, network troubleshootingBasic user support, hardware/software setup
ResponsibilitiesResolve escalated issues, mentor Level 1/2, perform system upgradesHandle routine support tickets, install hardware/software

Desktop Support Engineer Level 3 typically handles more complex issues, requires advanced certifications, and has greater responsibilities compared to Level 2. Level 3 engineers often mentor lower levels and work on system upgrades, while Level 2 focuses on routine support tasks.

Is desktop support engineer level 3 a good entry level job?

A Desktop Support Engineer Level 3 is typically an advanced technical role that requires significant experience and expertise in troubleshooting hardware, software, and network issues. It is generally not considered an entry-level position, as it often requires certifications like CompTIA A+ or Network+ and prior support experience. Entry-level roles in IT support usually include Level 1 or Level 2 positions that focus on basic troubleshooting and customer service.

What is a Desktop Support Engineer Level 3 support job description?

A Desktop Support Engineer Level 3 is responsible for providing advanced technical support for computer hardware, software, and network issues. They troubleshoot complex problems, assist with system upgrades, and may mentor lower-level support staff, often requiring certifications like CompTIA A+ or Microsoft Certified Professional. This role typically involves working in an IT support environment with a focus on resolving escalated issues efficiently.
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Desktop Support Engineer Level 3 jobs near you
Infographic showing various Desktop Support Engineer Level 3 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Senior Desktop Support Engineer

Quartz

Madison, WI • On-site

$66K - $83K/yr

Full-time

Re-posted 15 days ago

Job description

Overview
Join Quartz as a Senior Desktop Support Engineer and play a key role in shaping the future of workplace technology. In this role, you'll lead endpoint management initiatives, drive automation and modernization efforts, and serve as a technical expert for technologies including Microsoft Intune, SCCM, Autopilot, and Horizon. If you're passionate about improving employee technology experience while mentoring others and influencing strategic IT decisions, we'd love to hear from you.
Benefits:
  • Flexible Work Options - In-Person or Hybrid

  • Participate in technology modernization projects and continuous improvement initiatives

  • Opportunity to work with SCCM, Intune, and VDI technologies

  • Ideal starting pay rate, based on skills and experience: $66,800 - $83,400 + robust total rewards package

Responsibilities
  • Administer and optimize endpoint management platforms including Microsoft Intune, SCCM/MECM, Autopilot, and Horizon

  • Lead desktop engineering initiatives, including device deployments, operating system upgrades, software packaging, and endpoint modernization projects

  • Serve as the senior technical escalation point for complex desktop, virtual desktop, and endpoint-related issues

  • Manage endpoint security, patching, compliance, and software deployments across the enterprise

  • Partner with Infrastructure, Cybersecurity, Networking, and business teams to implement technology solutions that enhance employee experience

  • Develop automation, standards, and best practices that improve efficiency, reliability, and supportability

  • Monitor endpoint performance and proactively identify opportunities for continuous improvement

  • Mentor team members, share technical knowledge, and contribute to strategic IT initiatives

Qualifications
  • Bachelor's Degree and 4 years in desktop support installing, configuring, and managing Windows-based systems and related technologies

  • Associate's Degree and 7 years in desktop support installing, configuring, and managing Windows-based systems and related technologies

  • High School Equivalency and 10 years in desktop support installing, configuring, and managing Windows-based systems and related technologies

  • Advanced technical expertise in desktop engineering, endpoint management, and enterprise Windows environments

  • Extensive experience administering Microsoft Configuration Manager (SCCM), Microsoft Intune, Windows Autopilot, and Microsoft Endpoint Manager

  • Advanced knowledge of Windows operating systems, Active Directory, Microsoft 365, Group Policy, endpoint security, and enterprise desktop architecture

  • Experience with PowerShell scripting and automation to improve operational efficiency

  • Strong understanding of endpoint lifecycle management, software packaging, operating system deployment, and configuration management

  • Demonstrated ability to troubleshoot complex technical issues using structured problem-solving methodologies

  • Ability to mentor technical staff and influence technical decisions

  • Flexible to work evenings and weekends as project and operational needs require

Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home.
We offer an excellent benefit and compensation package, opportunity for career advancement and a professional culture built on the foundations of Respect, Responsibility, Resourcefulness and Relationships. To support a safe work environment, all employment offers are contingent upon successful completion of a pre-employment criminal background check.
Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified person with disability.

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