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Desktop Support Engineer Level 3 Jobs (NOW HIRING)

Continuserve

Senior Desktop Support Engineer

Buford, GA · On-site

$80 - $100/hr

Work closely with Managers, Service Coordinators, and other Engineers to meet service-level ... * 3+ years' experience programming and troubleshooting firewalls and switches, including Meraki ...

Workhorse

Desktop Support Engineer

Union City, IN · On-site

$65K - $75K/yr

Provide Level 1/2 support for desktops, laptops, printers, scanners, mobile devices, and other IT ... Associate's or bachelor's degree in IT, Computer Science, or related field. * 3 to 5 years of ...

Workhorse

Desktop Support Engineer

Union City, IN

$65K - $75K/yr

Provide Level 1/2 support for desktops, laptops, printers, scanners, mobile devices, and other IT ... Associate's or bachelor's degree in IT, Computer Science, or related field. * 3 to 5 years of ...

Innosoul inc

Desktop Support Engineer

Sanford, NC · On-site

Job ID: NC-810973 Onsite/Local Desktop Support Engineer (travel/15+) with hardware/software ... Works with network infrastructure teams to identify network issues at the customer level and ...

StoneX

Desktop Support Engineer

Kansas City, MO · On-site

Provide first-level troubleshooting and support for desktop hardware, laptops, peripherals, operating systems, and standard corporate applications. * Assist with hardware and software installations ...

HOPCo

Desktop Support Engineer

Phoenix, AZ · On-site +1

... a high level of customer satisfaction • Maintain confidentiality EDUCATION • High school ... IT/Desktop Support field. Proficient with all Windows operating systems • Must have at least ...

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Desktop Support Engineer Level 3 information

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How much do desktop support engineer level 3 jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for desktop support engineer level 3 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are the responsibilities of a desktop support engineer level 3?

A Desktop Support Engineer Level 3 is responsible for providing advanced technical support for computer systems, hardware, and software within an organization. They handle complex incidents that cannot be resolved by lower-level support, perform root cause analysis, and implement solutions to prevent recurring issues. Additionally, they may assist with system upgrades, security configurations, and mentoring junior support staff. Their role often involves working closely with other IT teams to ensure smooth operation of desktop environments and efficient resolution of technical problems.

What skills and qualifications are needed to thrive as a desktop support engineer level 3?

To thrive as a Desktop Support Engineer Level 3, you need advanced troubleshooting skills, deep knowledge of operating systems, hardware, and networking, as well as relevant IT certifications such as CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or similar. Familiarity with remote management tools, ticketing systems like ServiceNow, and scripting languages (e.g., PowerShell) is typically required. Excellent communication, customer service, and problem-solving abilities help you resolve complex issues and guide junior team members. These skills and qualities are crucial to efficiently address escalated technical problems and ensure minimal disruption to business operations.

What types of complex technical issues does a desktop support engineer level 3 typically handle, and how do they collaborate with other IT teams?

Desktop Support Engineer Level 3 professionals are often responsible for resolving advanced technical issues that cannot be addressed by lower-tier support, such as deep system troubleshooting, security incidents, and network or server-related problems. They frequently work closely with system administrators, network engineers, and application specialists to diagnose and resolve complex issues, ensuring minimal downtime for end-users. Collaboration with other IT teams is key, as Level 3 engineers provide escalation support, share technical expertise, and may participate in cross-functional projects or infrastructure upgrades.

What is the difference between Desktop Support Engineer Level 3 vs Desktop Support Engineer Level 2?

AspectDesktop Support Engineer Level 3Desktop Support Engineer Level 2
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar
Experience3+ years, advanced troubleshooting1-2 years, basic support
Work EnvironmentComplex issues, server support, network troubleshootingBasic user support, hardware/software setup
ResponsibilitiesResolve escalated issues, mentor Level 1/2, perform system upgradesHandle routine support tickets, install hardware/software

Desktop Support Engineer Level 3 typically handles more complex issues, requires advanced certifications, and has greater responsibilities compared to Level 2. Level 3 engineers often mentor lower levels and work on system upgrades, while Level 2 focuses on routine support tasks.

Is desktop support engineer level 3 a good entry level job?

A Desktop Support Engineer Level 3 is typically an advanced technical role that requires significant experience and expertise in troubleshooting hardware, software, and network issues. It is generally not considered an entry-level position, as it often requires certifications like CompTIA A+ or Network+ and prior support experience. Entry-level roles in IT support usually include Level 1 or Level 2 positions that focus on basic troubleshooting and customer service.

What is a Desktop Support Engineer Level 3 support job description?

A Desktop Support Engineer Level 3 is responsible for providing advanced technical support for computer hardware, software, and network issues. They troubleshoot complex problems, assist with system upgrades, and may mentor lower-level support staff, often requiring certifications like CompTIA A+ or Microsoft Certified Professional. This role typically involves working in an IT support environment with a focus on resolving escalated issues efficiently.
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Desktop Support Engineer Level 3 jobs near you
Infographic showing various Desktop Support Engineer Level 3 job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Desktop Support Engineer

Newark, NJ • On-site

SpikeIT Global Solutions, Inc.
IT Services • 1 - 10 employees
Learn more about SpikeIT Global Solutions, Inc.external

Contractor

Posted 13 days ago

Job description

Company Description
Job Description
Position: Desktop Support Engineer
Location: Newark, NJ
Schedule: 5 days per week, onsite.
Interview Process: Initial phone screening, followed by an in-person interview.
You'll provide Level 1 & 2 support via phone, email, and remote tools-troubleshooting hardware, software, network, and printer issues.
Requirements:
  1. 4-6 years' experience or college degree
  2. Windows AD, Office 365, DHCP, DNS, LAN/WAN
  3. Ticketing system, asset management, vendor coordination
  4. Strong customer service and communication skills
  5. Saturday and holiday availability

Nice-to-have: Scripting, ITIL knowledge, Airwatch MDM.
Note:
  • Fully onsite role requiring presence 5 days a week, Tuesday to Saturday from 8:00 AM to 4:30 PM.
  • Must be available to work Saturdays and certain holidays as part of a 24/7 support team.

Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

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