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Desktop Support Engineer Level 3 Jobs (NOW HIRING)

Vitol

Desktop Support Engineer

Houston, TX · On-site

This Role is located in Houston, TX - In office 5x a week The Desktop Support Engineer will have ... Providing day to day 1st and 2nd level support for both hardware and software related to End User ...

aptlogix LLC

Desktop Support Engineer

Wilmington, DE · On-site

Role: Deskside Support Engineers Durations: 6 Months+ Deskside Support - Key Responsibilities 1 ... Prioritize issues impacting market data feeds, order execution, and pricing systems. 3 ITSM Process ...

Forhyre

Onsite Desktop Support Engineer

Phoenix, AZ

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Forhyre

Onsite Desktop Support Engineer

Dallas, TX

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

twoharbors

Desktop Support Engineer

Minneapolis, MN

$65K - $80K/yr

... support and manage the RoundPoint systems. The Desktop Engineer possesses an enterprise view and ... level understanding of the business environment and the business applications running on the ...

Prosper

Desktop Support Engineer

San Francisco, CA · Hybrid

$84K - $100K/yr

The Desktop Engineer will report to the Support Manager of Corporate IT and will work as part of the tightly knit Corporate IT team to provide all employees with the best possible experience with the ...

Boston Private

Desktop Support Engineer

San Mateo, CA · On-site

Responsible for analyzing, developing and implementing desktop support solutions and recommends ... Qualifications * efforts on important priorities and completes tasks and/or projects on time. * 3-4 ...

Martin Brower

Desktop Support Engineer

Rosemont, IL · On-site

$87K - $109K/yr

Provide executive-level support as needed * Conduct root cause analysis and implement preventative ... and 3 to 5 plus years of specific experience Preferred Education and Experience: * Bachelor ...

Infosys

Desktop Support Engineer

Omaha, NE · On-site

... support user issues with hardware and software. Responsibilities : • Assist in coding and ... Will also consider three years of progressive experience in the specialty in lieu of every year of ...

AHEAD

Desktop Support Engineer

Libertyville, IL · On-site

$65K - $75K/yr

Escalate unresolved issues to the appropriate level of the IT Operations team * Properly record ... * 3 - 5+ years in a desktop support role * Proficient technical support skills withMicrosoft365 ...

Martin Brower

Desktop Support Engineer

Rosemont, IL · On-site

Provide executive-level support as needed * Conduct root cause analysis and implement preventative ... and 3 to 5 plus years of specific experience Preferred Education and Experience: * Bachelor ...

Infosys

Desktop Support Engineer

Omaha, NE · On-site

... salary level * Paid holidays plus Paid Time Off About Us Infosys is a global leader in next ... Will also consider three years of progressive experience in the specialty in lieu of every year of ...

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Desktop Support Engineer Level 3 information

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How much do desktop support engineer level 3 jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for desktop support engineer level 3 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What types of complex technical issues do Desktop Support Engineer Level 3 professionals typically handle, and how do they collaborate with other IT teams?

Desktop Support Engineer Level 3 professionals are often responsible for resolving advanced technical issues that cannot be addressed by lower-tier support, such as deep system troubleshooting, security incidents, and network or server-related problems. They frequently work closely with system administrators, network engineers, and application specialists to diagnose and resolve complex issues, ensuring minimal downtime for end-users. Collaboration with other IT teams is key, as Level 3 engineers provide escalation support, share technical expertise, and may participate in cross-functional projects or infrastructure upgrades.

What are Desktop Support Engineer Level 3 responsibilities?

A Desktop Support Engineer Level 3 is responsible for providing advanced technical support for computer systems, hardware, and software within an organization. They handle complex incidents that cannot be resolved by lower-level support, perform root cause analysis, and implement solutions to prevent recurring issues. Additionally, they may assist with system upgrades, security configurations, and mentoring junior support staff. Their role often involves working closely with other IT teams to ensure smooth operation of desktop environments and efficient resolution of technical problems.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer Level 3, and why are they important?

To thrive as a Desktop Support Engineer Level 3, you need advanced troubleshooting skills, deep knowledge of operating systems, hardware, and networking, as well as relevant IT certifications such as CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or similar. Familiarity with remote management tools, ticketing systems like ServiceNow, and scripting languages (e.g., PowerShell) is typically required. Excellent communication, customer service, and problem-solving abilities help you resolve complex issues and guide junior team members. These skills and qualities are crucial to efficiently address escalated technical problems and ensure minimal disruption to business operations.

What is the difference between Desktop Support Engineer Level 3 vs Desktop Support Engineer Level 2?

AspectDesktop Support Engineer Level 3Desktop Support Engineer Level 2
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar
Experience3+ years, advanced troubleshooting1-2 years, basic support
Work EnvironmentComplex issues, server support, network troubleshootingBasic user support, hardware/software setup
ResponsibilitiesResolve escalated issues, mentor Level 1/2, perform system upgradesHandle routine support tickets, install hardware/software

Desktop Support Engineer Level 3 typically handles more complex issues, requires advanced certifications, and has greater responsibilities compared to Level 2. Level 3 engineers often mentor lower levels and work on system upgrades, while Level 2 focuses on routine support tasks.

More about Desktop Support Engineer Level 3 jobs
What cities are hiring for Desktop Support Engineer Level 3 jobs? Cities with the most Desktop Support Engineer Level 3 job openings:
What job categories do people searching Desktop Support Engineer Level 3 jobs look for? The top searched job categories for Desktop Support Engineer Level 3 jobs are:
Desktop Support Engineer Level 3 jobs near you
Infographic showing various Desktop Support Engineer Level 3 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.
Desktop Support Engineer

Desktop Support Engineer

LaBine and Associates

Houston, TX

Full-time

Posted 27 days ago

Job description

Job Summary:

The IT Support Engineer will provide dedicated onsite support at a Houston-based client location, serving as the primary technical resource for end-user support, workstation troubleshooting, and daily IT operations.

The ideal candidate is a high-accountability IT generalist with strong troubleshooting abilities, excellent communication skills, and the confidence to operate independently in a dynamic environment. This person thrives in a customer-facing setting, collaborates effectively with remote technical teams, and proactively identifies opportunities to improve system reliability and user experience.

Key Responsibilities:

Provide onsite desktop and end-user support across Windows and macOS environments, including break/fix, peripherals, printing, AV/conferencing basics, and workstation setup

Own onsite incident triage and resolution; document work thoroughly in the ticketing system

Coordinate and escalate issues to remote teams when elevated access or specialized expertise is required (network, servers, firewalls, Microsoft 365/Azure, cybersecurity)

Support identity and access management tasks such as account provisioning, MFA, password resets, and group membership changes

Deliver a high-touch customer experience through clear communication, expectation-setting, and follow-up

Identify recurring issues and contribute to root-cause analysis and long-term remediation

Maintain a professional onsite presence and build strong rapport with end users and stakeholders

Qualifications:

3–5 years of experience in desktop support, helpdesk, or field support

Experience supporting business users onsite, including device deployment, onboarding/offboarding, and vendor or remote-team coordination

Strong technical troubleshooting skills across diverse IT environments

Excellent communication and customer service skills, with the ability to support users in person, by phone, and via remote tools

Ability to work independently, manage priorities, and maintain high accountability in a client-facing environment

LaBine and Associates logo

About LaBine and Associates

Sourced by ZipRecruiter

LaBine and Associates is a full service talent acquisition firm specializing in executive search for a myriad of industries. Through our partnerships with experienced associates, we can also provide staffing support, expert consultants, and interim executives for your company’s needs. We have deep industry knowledge with understanding in multiple industries. Our specialists include experts in banking/finance, HR/Legal, Technology, Health Care, Life Sciences, Engineering, Energy, Supply Chain, Mining, Agribusiness and manufacturing.

Industry

Professional, scientific, and technical services

Company size

11 - 50 Employees

Headquarters location

San Mateo, CA, US

Year founded

2013

Social media

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