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Desktop Support Engineer Level 3 Jobs (NOW HIRING)

Addison Group

Desktop Support Engineer

Houston, TX · On-site

$65/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Desktop Support Engineer Location: Ludington, MI Assignment Type: Contract-to-Hire Compensation: $65-85k - depending on experience Work Schedule: Onsite Benefits: This position is eligible for ...

Freeman Health System

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Additionally, the role involves leading team-level projects, training team members, and assisting ... * 3+ Year of relevant experience in a Healthcare setting Freeman Perks and Programs For eligible ...

MDAEdge

Senior Desktop Support Engineer

Hooksett, NH · On-site

... Level 3 support groups and project teams for service delivery enhancements, maintenance, and ... Required : • 4-7 years of experience in Desktop Support Engineer. • 4-7 years of experience in ...

ApTask

Desktop Support Engineer

Saint Louis, MO · On-site

Candidate should be able to handle CXO level customers with white glove approach. Interest to learn ... Desktop Support Engineer Onsite St Louis, MO 63118 * End User Tools Nexthink * macOS * ITSM ...

Zones

Desktop Support Engineer

Portland, OR · On-site

$20 - $25/hr

  • Medical

Provide first-level support for desktops, laptops, and end-user devices * Support Windows OS, macOS ... Maintain documentation and follow SOPs What you will bring to the team: * 1-3 years of experience ...

TekCommands Inc

Desktop support

Riverton, KS · On-site

$15.50 - $19.75/hr

Top 3 Required Skills * Desktop Support * Endpoint Management (SCCM, Microsoft Intune, MECM, Workspace ONE, Jamf, etc.) * Desktop Patching & Software Deployment Position: Desktop Support Engineer We ...

Andor Health

Application Support Engineer - Level 3

Orlando, FL

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Application Support Engineer - Level 3 Location: Orlando, FL Job Type: Full-time Reports to: Application Support Mgr Position Overview At Andor, the Tier 3 Application Support Engineer is the primary ...

Andor Health

Application Support Engineer - Level 3

Orlando, FL

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Application Support Engineer - Level 3 Location : Orlando, FL Job Type : Full-time Reports to: Application Support Mgr Position Overview At Andor, the Tier 3 Application Support Engineer is the ...

Andor Health

Application Support Engineer - Level 3

Orlando, FL · On-site

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Application Support Engineer - Level 3 Location : Orlando, FL Job Type : Full-time Reports to: Application Support Mgr Position Overview At Andor, the Tier 3 Application Support Engineer is the ...

Forhyre

Onsite Desktop Support Engineer

Plano, TX

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Forhyre

OH · On-site

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

GLOBAL IT CON LLC

IT Support Engineer

Fridley, MN · On-site

Provide onsite support for desktops, laptops, workstations, printers, scanners, and peripheral ... Escalate complex issues to Level 2/Level 3 support teams and coordinate resolution.

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Desktop Support Engineer Level 3 information

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$45

How much do desktop support engineer level 3 jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for desktop support engineer level 3 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are the responsibilities of a desktop support engineer level 3?

A Desktop Support Engineer Level 3 is responsible for providing advanced technical support for computer systems, hardware, and software within an organization. They handle complex incidents that cannot be resolved by lower-level support, perform root cause analysis, and implement solutions to prevent recurring issues. Additionally, they may assist with system upgrades, security configurations, and mentoring junior support staff. Their role often involves working closely with other IT teams to ensure smooth operation of desktop environments and efficient resolution of technical problems.

What skills and qualifications are needed to thrive as a desktop support engineer level 3?

To thrive as a Desktop Support Engineer Level 3, you need advanced troubleshooting skills, deep knowledge of operating systems, hardware, and networking, as well as relevant IT certifications such as CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or similar. Familiarity with remote management tools, ticketing systems like ServiceNow, and scripting languages (e.g., PowerShell) is typically required. Excellent communication, customer service, and problem-solving abilities help you resolve complex issues and guide junior team members. These skills and qualities are crucial to efficiently address escalated technical problems and ensure minimal disruption to business operations.

What types of complex technical issues does a desktop support engineer level 3 typically handle, and how do they collaborate with other IT teams?

Desktop Support Engineer Level 3 professionals are often responsible for resolving advanced technical issues that cannot be addressed by lower-tier support, such as deep system troubleshooting, security incidents, and network or server-related problems. They frequently work closely with system administrators, network engineers, and application specialists to diagnose and resolve complex issues, ensuring minimal downtime for end-users. Collaboration with other IT teams is key, as Level 3 engineers provide escalation support, share technical expertise, and may participate in cross-functional projects or infrastructure upgrades.

What is the difference between Desktop Support Engineer Level 3 vs Desktop Support Engineer Level 2?

AspectDesktop Support Engineer Level 3Desktop Support Engineer Level 2
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar
Experience3+ years, advanced troubleshooting1-2 years, basic support
Work EnvironmentComplex issues, server support, network troubleshootingBasic user support, hardware/software setup
ResponsibilitiesResolve escalated issues, mentor Level 1/2, perform system upgradesHandle routine support tickets, install hardware/software

Desktop Support Engineer Level 3 typically handles more complex issues, requires advanced certifications, and has greater responsibilities compared to Level 2. Level 3 engineers often mentor lower levels and work on system upgrades, while Level 2 focuses on routine support tasks.

Is desktop support engineer level 3 a good entry level job?

A Desktop Support Engineer Level 3 is typically an advanced technical role that requires significant experience and expertise in troubleshooting hardware, software, and network issues. It is generally not considered an entry-level position, as it often requires certifications like CompTIA A+ or Network+ and prior support experience. Entry-level roles in IT support usually include Level 1 or Level 2 positions that focus on basic troubleshooting and customer service.

What is a Desktop Support Engineer Level 3 support job description?

A Desktop Support Engineer Level 3 is responsible for providing advanced technical support for computer hardware, software, and network issues. They troubleshoot complex problems, assist with system upgrades, and may mentor lower-level support staff, often requiring certifications like CompTIA A+ or Microsoft Certified Professional. This role typically involves working in an IT support environment with a focus on resolving escalated issues efficiently.
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The top searched job categories for Desktop Support Engineer Level 3 jobs are:

Desktop Support Engineer Level 3 jobs near you
Infographic showing various Desktop Support Engineer Level 3 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Desktop Support Engineer

Addison Group

Houston, TX • On-site

$65/hr

Contractor

Medical, Dental, Vision, Retirement

Posted 28 days ago

Job description

Desktop Support Engineer

Location: Ludington, MI

Assignment Type: Contract-to-Hire

Compensation: $65-85k - depending on experience

Work Schedule: Onsite

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About the Company

A large industrial organization is seeking a Desktop Support Engineer to provide dedicated onsite technology support for employees at a local facility. This role will serve as the primary point of contact for day-to-day end-user issues while supporting an active technology migration.

Job Description

The Desktop Support Engineer will provide hands-on technical support for laptops, virtual desktop environments, printers, applications, and user access. This position requires someone who can follow established procedures while independently troubleshooting issues when standard steps do not resolve the problem.

The ideal candidate combines strong desktop support fundamentals with excellent customer service and is comfortable assisting users in a busy onsite environment.

Key Responsibilities

  • Image and reimage Windows laptops using established deployment procedures.
  • Troubleshoot virtual desktop access and performance issues.
  • Provide frontline technical support for employees and onsite users.
  • Assist users with reconnecting to applications following system changes or migrations.
  • Troubleshoot application access through virtual desktop environments.
  • Configure local printers, printer queues, and network connectivity.
  • Support printer address changes and migration-related activities.
  • Assist with cloud-based print services as access and responsibilities expand.
  • Provide hypercare support during technology migrations and deployments.
  • Diagnose and resolve general desktop, hardware, software, and connectivity issues.
  • Document support activities and escalate complex problems when appropriate.
  • Deliver responsive, professional customer service to users across the facility.

Qualifications

  • Hands-on experience imaging or reimaging Windows laptops.
  • Experience with Windows deployment and desktop support.
  • Experience troubleshooting virtual desktop environments.
  • Experience supporting printers, printer queues, and local printer configurations.
  • Strong troubleshooting and problem-solving skills.
  • Experience providing direct technical support to end users.
  • Ability to follow documented procedures while adapting when unexpected issues arise.
  • Strong communication and customer-service skills.
  • Ability to work onsite in Ludington, Michigan.

Preferred Qualifications

  • Experience supporting cloud-based print services.
  • Experience providing technical support in a manufacturing or industrial environment.
  • Experience supporting technology migrations, deployments, or post-launch hypercare.
  • Familiarity with enterprise applications accessed through virtual desktop environments.

Additional Details

This is a contract-to-hire opportunity supporting a local facility. The position requires consistent onsite availability. Candidates who live elsewhere in Michigan may be considered if they can remain near the facility during the workweek.

Perks

  • Opportunity to become the dedicated onsite technology resource for a local user community.
  • Hands-on involvement in migration and modernization initiatives.
  • Broad exposure to desktop, virtual desktop, printing, and application-support technologies.
  • Long-term opportunity through contract-to-hire conversion.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.