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Desktop Support Engineer Level 3 Jobs (NOW HIRING)

Old Mission

Desktop Support Engineer

Chicago, IL · On-site

$80K - $90K/yr

About the Role Old Mission Capital is looking for a hands-on Desktop Support Engineer to join our systems team. You'll support the endpoint infrastructure behind our global trading operations which ...

Forhyre

Onsite Desktop Support Engineer

New York, NY · On-site

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Forhyre

Onsite Desktop Support Engineer

Sunnyvale, CA · On-site

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Forhyre

Onsite Desktop Support Engineer

Phoenix, AZ · On-site

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

twoharbors

Desktop Support Engineer

Minneapolis, MN

$65K - $80K/yr

... support and manage the RoundPoint systems. The Desktop Engineer possesses an enterprise view and ... level understanding of the business environment and the business applications running on the ...

Forhyre

Onsite Desktop Support Engineer

Dallas, TX

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Interactive Brokers

Desktop Support Engineer

Chicago, IL · On-site

$85K - $95K/yr

About your team: Interactive Brokers (IBKR) is seeking a Desktop Support Engineer to join our ... This role provides first-level technical support for Microsoft Windows platforms across the ...

ACI Infotech

L2 Desktop Support Engineer

Denver, CO · On-site

... • Provide exceptional end user support at the desktop level • Maintains, analyzes ... all three areas • Work both independently and in a collaborative manner to address each user ...

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All JobsDesktop Support Engineer Level 3 Jobs

Desktop Support Engineer Level 3 information

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$10

$26

$45

How much do desktop support engineer level 3 jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for desktop support engineer level 3 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What types of complex technical issues do Desktop Support Engineer Level 3 professionals typically handle, and how do they collaborate with other IT teams?

Desktop Support Engineer Level 3 professionals are often responsible for resolving advanced technical issues that cannot be addressed by lower-tier support, such as deep system troubleshooting, security incidents, and network or server-related problems. They frequently work closely with system administrators, network engineers, and application specialists to diagnose and resolve complex issues, ensuring minimal downtime for end-users. Collaboration with other IT teams is key, as Level 3 engineers provide escalation support, share technical expertise, and may participate in cross-functional projects or infrastructure upgrades.

What are Desktop Support Engineer Level 3 responsibilities?

A Desktop Support Engineer Level 3 is responsible for providing advanced technical support for computer systems, hardware, and software within an organization. They handle complex incidents that cannot be resolved by lower-level support, perform root cause analysis, and implement solutions to prevent recurring issues. Additionally, they may assist with system upgrades, security configurations, and mentoring junior support staff. Their role often involves working closely with other IT teams to ensure smooth operation of desktop environments and efficient resolution of technical problems.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer Level 3, and why are they important?

To thrive as a Desktop Support Engineer Level 3, you need advanced troubleshooting skills, deep knowledge of operating systems, hardware, and networking, as well as relevant IT certifications such as CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or similar. Familiarity with remote management tools, ticketing systems like ServiceNow, and scripting languages (e.g., PowerShell) is typically required. Excellent communication, customer service, and problem-solving abilities help you resolve complex issues and guide junior team members. These skills and qualities are crucial to efficiently address escalated technical problems and ensure minimal disruption to business operations.

What is the difference between Desktop Support Engineer Level 3 vs Desktop Support Engineer Level 2?

AspectDesktop Support Engineer Level 3Desktop Support Engineer Level 2
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar
Experience3+ years, advanced troubleshooting1-2 years, basic support
Work EnvironmentComplex issues, server support, network troubleshootingBasic user support, hardware/software setup
ResponsibilitiesResolve escalated issues, mentor Level 1/2, perform system upgradesHandle routine support tickets, install hardware/software

Desktop Support Engineer Level 3 typically handles more complex issues, requires advanced certifications, and has greater responsibilities compared to Level 2. Level 3 engineers often mentor lower levels and work on system upgrades, while Level 2 focuses on routine support tasks.

More about Desktop Support Engineer Level 3 jobs
What cities are hiring for Desktop Support Engineer Level 3 jobs? Cities with the most Desktop Support Engineer Level 3 job openings:
What job categories do people searching Desktop Support Engineer Level 3 jobs look for? The top searched job categories for Desktop Support Engineer Level 3 jobs are:
Desktop Support Engineer Level 3 jobs near you
Infographic showing various Desktop Support Engineer Level 3 job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 12% Full Time, 80% Part Time, and 4% Temporary. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Desktop Support Engineer L1

Sybex Support Services

Reedsburg, WI • On-site

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

We are currently looking for an experienced Desktop Support Engineer (L1) for our open position. The L1 Engineer will be required to work on site for this role and provide support to end users working on site or remotely.
This will be a full time contract position will 40 hours per week.
Job Requirements:
  • A+ Certification or equivalent experience
  • Good working knowledge of Active Directory
  • 5+years'experienceprovidingtechnicalsupportinafastpacedandconstantlychangingenvironment up to executive management level.
  • ExcellentcustomerserviceandcommunicationskillsincludingprovidingVIPsupport
  • Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7
  • OS / office 2010 as well as Win 8 andO365
  • Advanced knowledge of Microsoft Office suite of applications • Support of End User for video conferencing units.
  • Support of mobile device

Duties & Responsibilities:
  • Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this positionworks collaboratively with the Service Desk for end user break/fix and other support functions.
  • Duties shall include, but not be limited to:
  • Diagnosing and troubleshooting desktop system,printer and operating problems
  • Consulting and instructing users on hardware andsoftware questions/issues
  • Collaborate with other IT Services Data Centerand Network Infrastructure teams
  • Install, maintain and upgrade equipment and itsassociated infrastructure
  • Runs diagnostic tests to isolate system problemsas well as proactive activities
  • Operating Systems Windows, OS-X
  • MS Office (Windows and knowledge of Mac)software
  • Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
  • Hands on experience removing viruses and spyware using various tools (Windows)
  • Identifies, researches, and resolves technical problems including forming an RCA
  • Responds to telephone calls, email, service tickets, and dispatched requests for technical support
  • Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window

Base Requirements
  • Excellent written and verbal communication and customer service skills with proven ability towork in fast paced environments
  • Commercial experience in an IT support technician role that includes 2 years of technical suppor experience in a hybrid Windows and MAC environment
  • Experience in working with a helpdesk operation,to include Windows and Mac clients
  • 5 years' Experience with mobile applications/products including: iPhone, iPad, and Android
  • Platforms Expertise in iPad / iPhone
  • Self-starter that is able to collaborate actively withothers in a cross-functional team
  • Proven attention to detail and high standards for quality
  • Excellent organizational/administrative/technicalskills with agility to re-prioritize as necessary
  • Skilled in documenting written troubleshootingsteps and instructions
  • Business professional attire

Apply