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1St Line Support Engineer Jobs (NOW HIRING)

$85K - $112K/yr

Do you love the idea of working with a passionate and professional Engineering team in an ... Support and continuous improvement: provide initial first-line support after equipment goes into ...

Log, manage, and update support tickets in line with SLAs * Liaise with internal teams and external ... Act as the first point of contact for customer enquiries * Respond promptly and professionally via ...

Log, manage, and update support tickets in line with SLAs * Liaise with internal teams and external ... Act as the first point of contact for customer enquiries * Respond promptly and professionally via ...

Instrument Support Engineer

Madison, WI · On-site

$48K - $86K/yr

As a Support Engineer, you are responsible to provide first line support to field engineers and customers using technical documentation, telephone support and remote diagnostic tools. You will ...

Instrument Support Engineer

Madison, WI · On-site

$48K - $86K/yr

As a Support Engineer, you are responsible to provide first line support to field engineers and customers using technical documentation, telephone support and remote diagnostic tools. You will ...

Support Engineer

Los Angeles, CA · On-site

$100K/yr

Act as the first line of technical support so the core engineering team can focus on building new features. Provide technical support and service directly to customers. Investigate, troubleshoot, and ...

Coaching and training team members to support continuous improvement * Tracking performance metrics ... First Line Supervisor is required to be on-site. * Work areas consist of office and non-office ...

Coaching and training team members to support continuous improvement * Tracking performance metrics ... First Line Supervisor is required to be on-site. * Work areas consist of office and non-office ...

Dexory operates with a global fleet of autonomous robots, supported by a 24/7 first-line support team. The Forward Deployed Engineer sits above that layer, taking ownership of complex, ambiguous ...

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1St Line Support Engineer information

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How much do 1st line support engineer jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for 1st line support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What does a 1st line support engineer do?

A 1st line support engineer provides initial technical assistance to users by troubleshooting common hardware, software, and network issues. They handle incoming support requests, resolve basic problems, and escalate more complex issues to higher support levels, often using ticketing systems and remote tools.

What is 1st line, 2nd line, and 3rd line support?

In a support role like a 1st Line Support Engineer, the support levels refer to the hierarchy of technical assistance: 1st line handles basic issues and initial customer contact, 2nd line addresses more complex problems requiring specialized knowledge, and 3rd line involves expert troubleshooting or development teams for advanced issues. These levels help organize support workflows and ensure efficient problem resolution.

What are the key skills and qualifications needed to thrive as a 1st Line Support Engineer, and why are they important?

To thrive as a 1st Line Support Engineer, you need a solid understanding of basic IT concepts, troubleshooting, and customer service, often supported by a relevant IT qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS) is typically required. Strong communication, patience, and problem-solving abilities help set outstanding support engineers apart. These skills ensure quick resolution of user issues, positive customer experiences, and efficient escalation when necessary.

What does an L1 support engineer do?

An L1 support engineer provides initial technical assistance to users by troubleshooting common hardware and software issues, often using remote tools or ticketing systems. They handle basic problems, escalate complex issues to higher support levels, and require good communication skills and knowledge of operating systems and basic networking. This role typically involves working in a helpdesk environment and may require certifications like CompTIA A+.

What is the difference between 1St Line Support Engineer vs Help Desk Technician?

Aspect1St Line Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+ often preferred
Work EnvironmentCorporate IT support, technical troubleshootingHelp desk, customer support, remote assistance
ResponsibilitiesInitial troubleshooting, issue escalation, basic network supportResponding to user queries, ticket logging, basic hardware/software support

Both roles involve technical support, but a 1St Line Support Engineer typically handles more complex issues and escalates problems as needed, while Help Desk Technicians focus on initial contact and basic troubleshooting. The roles often overlap, but the Support Engineer may require more technical certifications and experience.

What are 1st Line Support Engineers?

1st Line Support Engineers are IT professionals who serve as the first point of contact for users experiencing technical issues. They handle initial inquiries, troubleshoot basic problems, and either resolve issues or escalate them to more specialized support teams. Their responsibilities often include answering helpdesk calls, responding to emails, and providing step-by-step guidance to resolve user issues quickly. They play a crucial role in maintaining smooth IT operations and ensuring user satisfaction.

What are some common challenges faced by 1st Line Support Engineers, and how can they be effectively managed?

1st Line Support Engineers often encounter challenges such as managing high volumes of support tickets, addressing a wide range of technical issues, and maintaining clear communication with users who may have varying levels of technical knowledge. Effective time management, strong problem-solving skills, and the ability to remain patient and empathetic are key to overcoming these challenges. Leveraging ticketing systems, documenting solutions, and collaborating closely with 2nd and 3rd line teams can also help ensure efficient resolution of issues and continuous learning.

What engineers make $500,000?

Highly experienced engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $500,000 or more annually, especially with senior roles, bonuses, and stock options. These roles often require advanced skills, certifications, and extensive industry experience, typically in large tech companies or financial institutions.
More about 1St Line Support Engineer jobs
What states have the most 1St Line Support Engineer jobs? States with the most job openings for 1St Line Support Engineer jobs include:
Infographic showing various 1St Line Support Engineer job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

$85K - $112K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago


Job description

Do you love the idea of working with a passionate and professional Engineering team in an environment dedicated to having a positive impact on the human condition?


Who is Meissner?

The goal at Meissner is to be more than simply good; it is to be extraordinary. Extraordinary performance comes from extraordinary people.

Meissner as a group is passionate about helping our clients manufacture lifesaving and life enhancing drugs, therapies, and vaccines. We develop, manufacture, supply and service advanced microfiltration products and single-use systems worldwide.

We know that when you are passionate about what you do, its more than just a job.

Meissner is focused on the development of the whole individual, and we have programs and tools in place to help us stay at our best mentally and physically. In alignment with our commitment to support the growth and development of the whole individual, Meissner has inaugurated a Learning and Development department to solely focus on cultivating our team. When you grow, we grow.

How you will make an impact:

The Automation / Controls Engineer leads the controls engineering scope for assigned, well-defined tasks and projects under guidance, owning the full lifecycle (plan, design, build, integration, test, support) within the single-engineer model to deliver safe, reliable, accurate, repeatable, and maintainable systems in Class 7 cleanrooms and cGMP environments, transitioning first-line support to Manufacturing Engineering and Maintenance (remaining as second-line support).

  • Plans, tracks, and communicates work in the company-standard project/task management system; delivers scope on time and within budget.
  • Design and documentation: reads, drafts, and updates P&IDs; electrical schematics; pneumatic diagrams; panel layouts; field device layouts; BOMs; process flow diagrams; submits for review.
  • Build: performs enclosure/panel fabrication and wiring; field device conduit and wiring; follows NEC, UL, CE and internal standards.
  • Integration:
    • Implements and tests safety functions (e-stops, light curtains, safety relays) under guidance.
    • Configures operator controls, relays/contactors, transducers, pneumatics, motors and basic drives (e.g., DC/VFD/stepper) and process controllers.
    • Networking: sets up simple local equipment networks. Guided on advanced local and remote networking.
    • PLC/HMI: develops basic ladder logic routines and HMI screens; debounces/scales signals; monitors/controls common variables (temperature, pressure, speed, position, flow, level) via discrete/analog/serial/ethernet interfaces.
    • Test/debug: executes test plans; documents defects; participates in root cause and corrective actions.
  • Validation/documentation: supports cGMP validation (IQ/OQ/PQ) led by Process Engineering, Manufacturing Engineering, and Quality; maintains accurate build/configuration records.
  • Support and continuous improvement: provide initial first-line support after equipment goes into service to achieve reliable operation; transition first-line support to Maintenance and remain second-line support; capture lessons learned; suggest incremental improvements to designs and standards; Support legacy controls systems commensurate with role level

This is an on-site role based out of our headquarters in Camarillo, CA.

The skills and experience youll need:

  • Education: Bachelors degree (or similar) in a relevant discipline; equivalent experience considered.
  • Experience: 3+ years related controls/automation experience with prior industry exposure preferred.
  • Codes/standards: foundational knowledge of NEC, UL, CE; awareness of hazardous-area practices (Class I Div 1/Div 2, intrinsically safe circuits, explosion-proof enclosures).
  • CAD: basic proficiency in AutoCAD (Mechanical or Electrical) preferred.
  • PLC/HMI: foundational ladder logic and HMI development; demonstrates good documentation and code organization.
  • Motion: Pneumatic cylinders and basic motors/drives.
  • Networking: simple local networks.
  • Commissioning of low complexity systems; adherence to safety and cGMP practices.
  • Soft skills: organized documentation; time management; collaborative communication; willingness to learn and accept guidance.
  • Proficient with MS Office software including Outlook, Word, PowerPoint, Excel and a working knowledge of a wide variety of software packages, operating systems, and equipment.

Occasional work may be done in an ISO Class 7 cleanroom environment. Powder free gloves, face masks, hairnets, gowns and shoe covers must be worn. Because smokers continue to shed thousands of smoke particles even hours after smoking a cigarette and these particles will damage our products, only non-smokers are permitted to enter or work in the cleanroom.

Dont meet every single requirement? Apply anyway.

What we can offer you:

  • Full Medical, Dental and Vision coverage with HSA Employer Contributions for eligible plans
  • Additional Perks- HQ Onsite Full Gym, Ultramodern Coffee Bars, Free EV Charging Stations, Employee Discounts
  • 401k, Profit Sharing, 401k Advisory Services
  • Company Sponsored Life Insurance
  • Employee Assistance Program
  • Paid Time Off, Paid Holidays, Anniversary Holiday

Ready to make an impact? Lets talk.

This position may require you to access information that is subject to U.S. export regulations. You may only access such information if you are a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. government.

Meissner is proud to be an Equal Opportunity Employer.


US BASE PAY SCALE $93,500 - $119,900

The base pay scale for this role is what Meissner reasonably expects to pay for the position although actual pay may vary from this scale depending on an applicant's experience.