ZipRecruiter

Log In

1

1St Line Support Engineer Jobs (NOW HIRING)

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Acworth, GA (Hybrid/On-site as needed) Salary Range: $45,000 - 60,000 annually + benefits Summary The Support Engineer will serve as the first line of technical support for the organization, ensuring ...

Traina Enterprises

Support Engineer

Kennesaw, GA · Hybrid

$45K - $60K/yr

Acworth, GA (Hybrid/On-site as needed) Salary Range: $45,000 - 60,000 annually + benefits Summary The Support Engineer will serve as the first line of technical support for the organization, ensuring ...

BroadAxis

L2 Support Engineer

Manhattan, NY · On-site

L2 Support Engineer Location: New York, NY (Onsite) Contract Duration: 12 Months Job Summary: A ... Provide front-line support, troubleshooting, and bug-fixing to ensure system reliability and high ...

Content Guru

Support Engineer

Reston, VA · On-site

Log, manage, and update support tickets in line with SLAs * Liaise with internal teams and external ... Act as the first point of contact for customer enquiries * Respond promptly and professionally via ...

ITech Recruiting

Applications Support

New York, NY · On-site

First Line Support Analyst A position exists for an experienced administrator to fill a First Line Support Analyst within the Customer Support Group. The candidate must have a minimum of 3 years ...

Meissner Filtration Products

$85K - $112K/yr

Do you love the idea of working with a passionate and professional Engineering team in an ... Support and continuous improvement: provide initial first-line support after equipment goes into ...

Content Guru

Support Engineer

Reston, VA

Log, manage, and update support tickets in line with SLAs * Liaise with internal teams and external ... Act as the first point of contact for customer enquiries * Respond promptly and professionally via ...

Content Guru

Support Engineer

Reston, VA · On-site

Log, manage, and update support tickets in line with SLAs * Liaise with internal teams and external ... Act as the first point of contact for customer enquiries * Respond promptly and professionally via ...

next page

Showing results 1-20

All Jobs1St Line Support Engineer Jobs

1St Line Support Engineer information

See salary details

$16

$39

$68

How much do 1st line support engineer jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for 1st line support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What does a 1st line support engineer do?

A 1st line support engineer provides initial technical assistance to users by troubleshooting common hardware, software, and network issues. They handle service requests, resolve basic problems, and escalate more complex issues to higher support levels, often using ticketing systems and remote tools. Strong communication skills and basic technical knowledge are essential for this role.

What is 1st line, 2nd line, and 3rd line support?

In a support role like a 1st Line Support Engineer, the support levels refer to the hierarchy of technical assistance: 1st line handles basic issues and initial customer contact, 2nd line addresses more complex problems requiring specialized knowledge, and 3rd line involves expert troubleshooting or development teams for advanced issues. These levels help organize support workflows and ensure efficient problem resolution.

What are the key skills and qualifications needed to thrive as a 1st Line Support Engineer, and why are they important?

To thrive as a 1st Line Support Engineer, you need a solid understanding of basic IT concepts, troubleshooting, and customer service, often supported by a relevant IT qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS) is typically required. Strong communication, patience, and problem-solving abilities help set outstanding support engineers apart. These skills ensure quick resolution of user issues, positive customer experiences, and efficient escalation when necessary.

What is the difference between 1St Line Support Engineer vs Help Desk Technician?

Aspect1St Line Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+ often preferred
Work EnvironmentCorporate IT support, technical troubleshootingHelp desk, customer support, remote assistance
ResponsibilitiesInitial troubleshooting, issue escalation, basic network supportResponding to user queries, ticket logging, basic hardware/software support

Both roles involve technical support, but a 1St Line Support Engineer typically handles more complex issues and escalates problems as needed, while Help Desk Technicians focus on initial contact and basic troubleshooting. The roles often overlap, but the Support Engineer may require more technical certifications and experience.

What are 1st Line Support Engineers?

1st Line Support Engineers are IT professionals who serve as the first point of contact for users experiencing technical issues. They handle initial inquiries, troubleshoot basic problems, and either resolve issues or escalate them to more specialized support teams. Their responsibilities often include answering helpdesk calls, responding to emails, and providing step-by-step guidance to resolve user issues quickly. They play a crucial role in maintaining smooth IT operations and ensuring user satisfaction.

What engineer makes $500,000 a year?

While most 1st Line Support Engineers earn significantly less, some senior or specialized support engineers in high-paying industries or with extensive experience and certifications can reach or exceed $500,000 annually, often through bonuses, profit sharing, or overtime. Typically, such high earnings are associated with executive-level roles or highly specialized technical positions rather than entry-level support roles.

What is L1 L2 L3 support engineer?

A 1st Line Support Engineer typically handles basic technical issues and customer inquiries, providing initial troubleshooting. L2 and L3 support involve more advanced problem-solving, with L2 addressing complex issues and L3 involving specialized expertise or development teams. These levels help structure technical support to ensure efficient resolution of IT problems.

What are some common challenges faced by 1st Line Support Engineers, and how can they be effectively managed?

1st Line Support Engineers often encounter challenges such as managing high volumes of support tickets, addressing a wide range of technical issues, and maintaining clear communication with users who may have varying levels of technical knowledge. Effective time management, strong problem-solving skills, and the ability to remain patient and empathetic are key to overcoming these challenges. Leveraging ticketing systems, documenting solutions, and collaborating closely with 2nd and 3rd line teams can also help ensure efficient resolution of issues and continuous learning.
More about 1St Line Support Engineer jobs
What states have the most 1St Line Support Engineer jobs? States with the most job openings for 1St Line Support Engineer jobs include:
What job categories do people searching 1St Line Support Engineer jobs look for? The top searched job categories for 1St Line Support Engineer jobs are:
1St Line Support Engineer jobs near you
NXE First Line Support (FLS) Production Engineer (CWW Days)

NXE First Line Support (FLS) Production Engineer (CWW Days)

ASML

Wilton, CT • On-site

$43.50 - $56.75/hr

Full-time

Posted 22 days ago

ASML rating

9.3

Company rating: 9.3 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

9th of 429 rated machine equipment manufacturers

Job description

Introduction to the job
ASML is the world's leading provider of lithography systems for the semiconductor industry, manufacturing complex machines that are critical to the production of integrated circuits or microchips. ASML US, LP brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ and San Jose, CA.
The PE 1 (FLS) is responsible for providing first-line troubleshooting support to ensure uninterrupted production output. This role requires hands-on troubleshooting of production issues, escalating issues when necessary, and driving continuous improvement through documentation, analysis, and collaboration. The PE 1 (FLS) has an understanding of product SPC (Statistical Process Control), manages disturbance notifications, and works with the internal FLS and Production teams to support Material (MN) and Disturbance (DN) review boards, ensuring optimal product flow and minimal disruptions. The PE 1 is generally responsible for one work center.
Role and responsibilities:
Shift Details:
Compressed Work Week (CWW) Days
D2- Every Thursday, Friday, Saturday and every other Wednesday, 6AM - 6PM
First-Line Troubleshooting & Problem-Solving
  • Spends 75% of time in the Cleanroom supporting production processes and leading troubleshooting actions
  • Provide real-time troubleshooting support for production issues to minimize downtime and optimize output.
  • Document all disturbances and resolutions accurately for future learning.
  • Escalate issues to senior FLS when resolution cannot be achieved independently.
  • Capture learnings from troubleshooting efforts and use them to write & enhance OCAPs (Out of Control Action Plans).
  • Troubleshoot mechanical assembly, glass to metal bonding, and tooling stand issues in a timely & efficient manner

Escalation Management & Technical Documentation
  • Create ETPs (Engineering Test Plans), task lists, and DOs (Disturbance Orders) related to escalation management, tooling maintenance, and troubleshooting.
  • Advancing problem resolution through detailed investigation of recurring issues.

SPC Tracking
  • Support and maintain SPC tracking for tooling and products, ensuring data-driven process control.

Disturbance Notification Analysis, Material Notifications & Process Improvement
  • Perform pre-DRB activities as directed by Technical Lead or equivalent.
  • Follow business line guidance for dispositioning MNs.
  • Support, maintain, and execute by participation in the DRB/MRB (Disturbance Review Board/Material Review Board) process.
  • Create and manage E-Scraps for scrap parts to ensure traceability and accountability.
  • Participate in continuous improvement initiatives and projects.

Factory Engineering Representation & Cross-Team Collaboration
  • Execute 'As New' based on input and documentation from D&E/Module PE to ensure product quality meets defined standards.
  • Perform 'cherry picks' to select and evaluate specific parts for quality and process validation.
  • Creation of ODRs for non-structural issues

Education and experience
  • Bachelor's Degree in Mechanical, Electrical or other relevant engineering domain. Technical experience preferred.
  • Must display a solid understanding of complicated manufacturing assemblies
  • Working knowledge and experience with integrated Hardware/Software testers
  • Working knowledge and experience with CMM tooling is a plus
  • Working knowledge with complicated multi-disciplinary (Electro-Mechanical) assemblies is a plus
  • Working knowledge of Unix/Linux/Python/ or MATLAB software languages is a plus
  • Working knowledge of statistical process control and FMEA is a plus
  • Working knowledge of NX, Teamcenter, SAP and Twinscan software is a plus
  • Working knowledge with vacuum systems is a plus
  • The ability to troubleshoot optical surfaces against defined Scratch-Dig specs is a plus

Skills
  • Ability to safely and effectively work with epoxy debonding tools, heat guns and fume hoods
  • Ability to use cleaning solvents safely, per EHS guidelines, to troubleshoot and remove product contamination
  • Ability to interpret mechatronic signal processes and reports and provide meaningful guidance
  • Support analysis on test data and derive conclusions
  • Able to read mechanical, electrical and optical drawings
  • Strong troubleshooting and analytical skills.
  • Ability to pick up structured problem-solving methodologies.
  • Exposure to SPC and data-driven process control.
  • Ability to document technical issues and resolutions clearly.
  • Effective collaboration with cross-functional teams.
  • Exposure in escalation management and technical documentation.
  • Familiarity with quality processes
  • Possess strong ownership characteristics - demonstrated commitment to achieving results on time
  • Have strong written and oral communication skills - ability to communicate effectively to your team and to senior management
  • Demonstrated "team player" with a quality orientation and interpersonal skills

Other information:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Occasional travel to manufacturing sites and technology forums.
  • Ability to work in dynamic environments requiring adaptability and proactive problem-solving.
  • Work in a cleanroom environment under ISO 9000/14000 standards (full gowning required).
  • Working around overhead cranes, fork trucks and motorized pallet movers.
  • Exposure and occasional handling of lasers, chemicals, ladders, and platforms.
  • Occasional movement across campus and lifting up to 35 lbs.
  • Moderate temperature and noise levels.
  • Travel may be required based on business needs.
  • While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
  • The employee is occasionally required to move around the campus.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • Can work under deadlines.
  • The environment generally is moderate in temperature and noise level.
  • Must be able to read and interpret data, information, and documents.
  • Can observe and respond to people and situations and interact with others encountered in the course of work.
  • Can learn and apply new information or skills.
  • The employee is willing to provide occasional weekend coverage
  • The employee is required to work in a cleanroom environment:
    • full gowning (full body coveralls, hood, CR safety shoes, face mask, nitrile gloves and safety glasses. Working under ISO 9000/14000 standards).
    • Working around overhead cranes, fork trucks and motorized pallet movers.
    • Working with or around lasers; working with ladders; working on platforms; and working around chemicals

Additional Responsibilities:
There is potential for exposure to strong magnetic fields, high voltage and currents.
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
Request an Accommodation
ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company's reasonable accommodation process.
Please note: This email address is solely intended to provide a method for applicants to initiate ASML's process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.

What ASML employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply