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1St Line Support Engineer Jobs (NOW HIRING)

... first-line support. Your work will directly impact tool performance, customer confidence, and ASM ... What You'll Do As a Global Product Support Engineer, you'll operate at the highest technical level ...

Investigates first line support calls assigned and identifies the root cause of incidents and ... Provides first line field engineering services to clients. * Reports and escalate issues to 3rd ...

... first-line support. Your work will directly impact tool performance, customer confidence, and ASM ... Partner with engineering teams by reporting design, reliability, and maintenance insights that ...

Cyclotron Engineer

Haverhill, MA · On-site

$90K - $100K/yr

Additionally, the Cyclotron-Support Engineer I is responsibility for first-line troubleshooting, maintenance, and repair of equipment associated with manufacturing, including manipulator arms, lead ...

Cyclotron Engineer

Haverhill, MA · On-site

$90K - $100K/yr

Additionally, the Cyclotron-Support Engineer I is responsibility for first-line troubleshooting, maintenance, and repair of equipment associated with manufacturing, including manipulator arms, lead ...

... first-line support. Your work will directly impact tool performance, customer confidence, and ASM ... Partner with engineering teams by reporting design, reliability, and maintenance insights that ...

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Acworth, GA (Hybrid/On-site as needed) Salary Range: $45,000 - 60,000 annually + benefits Summary The Support Engineer will serve as the first line of technical support for the organization, ensuring ...

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1St Line Support Engineer information

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How much do 1st line support engineer jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for 1st line support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What does a 1st line support engineer do?

A 1st line support engineer provides initial technical assistance to users by troubleshooting common hardware, software, and network issues. They handle service requests, resolve basic problems, and escalate more complex issues to higher support levels, often using ticketing systems and remote tools. Strong communication skills and basic technical knowledge are essential for this role.

What is 1st line, 2nd line, and 3rd line support?

In a support role like a 1st Line Support Engineer, the support levels refer to the hierarchy of technical assistance: 1st line handles basic issues and initial customer contact, 2nd line addresses more complex problems requiring specialized knowledge, and 3rd line involves expert troubleshooting or development teams for advanced issues. These levels help organize support workflows and ensure efficient problem resolution.

What are the key skills and qualifications needed to thrive as a 1st Line Support Engineer, and why are they important?

To thrive as a 1st Line Support Engineer, you need a solid understanding of basic IT concepts, troubleshooting, and customer service, often supported by a relevant IT qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS) is typically required. Strong communication, patience, and problem-solving abilities help set outstanding support engineers apart. These skills ensure quick resolution of user issues, positive customer experiences, and efficient escalation when necessary.

What is the difference between 1St Line Support Engineer vs Help Desk Technician?

Aspect1St Line Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+ often preferred
Work EnvironmentCorporate IT support, technical troubleshootingHelp desk, customer support, remote assistance
ResponsibilitiesInitial troubleshooting, issue escalation, basic network supportResponding to user queries, ticket logging, basic hardware/software support

Both roles involve technical support, but a 1St Line Support Engineer typically handles more complex issues and escalates problems as needed, while Help Desk Technicians focus on initial contact and basic troubleshooting. The roles often overlap, but the Support Engineer may require more technical certifications and experience.

What are 1st Line Support Engineers?

1st Line Support Engineers are IT professionals who serve as the first point of contact for users experiencing technical issues. They handle initial inquiries, troubleshoot basic problems, and either resolve issues or escalate them to more specialized support teams. Their responsibilities often include answering helpdesk calls, responding to emails, and providing step-by-step guidance to resolve user issues quickly. They play a crucial role in maintaining smooth IT operations and ensuring user satisfaction.

What engineer makes $500,000 a year?

While most 1st Line Support Engineers earn significantly less, some senior or specialized support engineers in high-paying industries or with extensive experience and certifications can reach or exceed $500,000 annually, often through bonuses, profit sharing, or overtime. Typically, such high earnings are associated with executive-level roles or highly specialized technical positions rather than entry-level support roles.

What is L1 L2 L3 support engineer?

A 1st Line Support Engineer typically handles basic technical issues and customer inquiries, providing initial troubleshooting. L2 and L3 support involve more advanced problem-solving, with L2 addressing complex issues and L3 involving specialized expertise or development teams. These levels help structure technical support to ensure efficient resolution of IT problems.

What are some common challenges faced by 1st Line Support Engineers, and how can they be effectively managed?

1st Line Support Engineers often encounter challenges such as managing high volumes of support tickets, addressing a wide range of technical issues, and maintaining clear communication with users who may have varying levels of technical knowledge. Effective time management, strong problem-solving skills, and the ability to remain patient and empathetic are key to overcoming these challenges. Leveraging ticketing systems, documenting solutions, and collaborating closely with 2nd and 3rd line teams can also help ensure efficient resolution of issues and continuous learning.
More about 1St Line Support Engineer jobs
What states have the most 1St Line Support Engineer jobs? States with the most job openings for 1St Line Support Engineer jobs include:
Fighters, Weapons, and Training Devices First Line Support Engineering Technical Manager (Level K)

Fighters, Weapons, and Training Devices First Line Support Engineering Technical Manager (Level K)

Boeing

Hazelwood, MO • On-site

Full-time

Medical, Life, Retirement

Posted 16 days ago


Boeing rating

8.5

Company rating: 8.5 out of 10

Based on 600 frontline employees who took The Breakroom Quiz

35th of 527 rated manufacturers


Job description

Fighters, Weapons, and Training Devices First Line Support Engineering Technical Manager (Level K)

Company:

The Boeing Company

The Boeing Global Services (BGS) is seeking a First-Line Support Engineering Technical Manager (Level K) to support our Fighters, Weapons, and Training Devices teams in Hazelwood, MO. This position may also sit in Saint Charles, Mo.

This position will lead a team of product support personnel responsible for the integration of all domestic platforms and lMxE deliveries, managing technical data and maintenance planning authoring for Fighters, Weapons, and Training devices for both US and International customers across multiple platforms, and engaging/working with other Product Support teams. The selected candidate will be responsible for successfully leading, developing, and motivating a team of talented individuals.

Position Responsibilities:

  • Leads planning and integration of BGS Maintenance Engineering (MxE) activities for stand-alone support programs, both foreign and domestic, across the Fighters, Weapons, and Training Devices
  • Applies technical knowledge of Product Support Engineering, Logistics Management and Program Management Best Practices to direct program activities
  • Manages, develops and motivates employees performing activities related to Program Management, Support Engineering and Provisioning
  • Aligns team performance with organizational goals while utilizing Program Management Best Practices to manage budgets, maintain schedules, identify and mitigate risks and issues
  • Monitors and tracks execution of team's Statement of Work (SOW) and communicates status to all supported programs
  • Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports
  • Provides oversight and approval of technical approaches, products and processes
  • Implements policies and procedures and sets operational goals
  • Acquires resources for projects and processes, provides technical management of suppliers and leads process improvements
  • Manages, develops and motivates employees
  • Ability to work on-site 5 days per week

Boeing First-Line Leader Assessment: To be considered for this position you will be required to complete an assessment as part of the selection process. Failure to complete the assessment will remove you from consideration.

Basic Qualifications (Required Skills/Experience):

  • Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functionalproject/program management, or formal manager experience) OR have completed the Boeing internal course "Exploring Leadership"
  • 3+ years of experience in Product Support, Engineering or related discipline/environment
  • 3+ years of experience working with and/or interpreting engineering data or engineering drawings
  • 1+ years of experience interfacing with and supporting senior leadership

Preferred Qualifications (Desired Skills/Experience):

  • Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work statement
  • Experience or strong familiarity with Cost Account Manager (CAM) responsibilities and earned value management
  • Experience with analyzing and interpreting engineering data for inclusion into maintenance manuals, technical publications
  • Experience working with Program Management Best Practices (PMBP)
  • Experience supporting defense programs
  • Experience working with U.S. Government customers

Conflict Of Interest:

Successful Candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

General:

All information provided will be checked and may be verified.

Please apply ASAP for this role as recruitment may commence before the end date.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

Summary Pay Range: $129,200 - $174,900

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

This position offers relocation based on candidate eligibility.

Export Control Requirement:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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