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1St Line Support Engineer Jobs (NOW HIRING)

ASM

Senior Engineer, Global Product Support

Phoenix, AZ · On-site

... first-line support. Your work will directly impact tool performance, customer confidence, and ASM ... Partner with engineering teams by reporting design, reliability, and maintenance insights that ...

Jobgether

Our partner is looking for a Technical Support Engineer based in Netherlands. This is an excellent ... Provide technical guidance and support to first-line support teams, helping improve troubleshooting ...

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Acworth, GA (Hybrid/On-site as needed) Salary Range: $45,000 - 60,000 annually + benefits Summary The Support Engineer will serve as the first line of technical support for the organization, ensuring ...

Traina Enterprises

Support Engineer

Kennesaw, GA · Hybrid

$45K - $60K/yr

Acworth, GA (Hybrid/On-site as needed) Salary Range: $45,000 - 60,000 annually + benefits Summary The Support Engineer will serve as the first line of technical support for the organization, ensuring ...

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Acworth, GA (Hybrid/On-site as needed) Salary Range: $45,000 - 60,000 annually + benefits Summary The Support Engineer will serve as the first line of technical support for the organization, ensuring ...

BroadAxis

L2 Support Engineer

Manhattan, NY · On-site

L2 Support Engineer Location: New York, NY (Onsite) Contract Duration: 12 Months Job Summary: A ... Provide front-line support, troubleshooting, and bug-fixing to ensure system reliability and high ...

Content Guru

Support Engineer

Reston, VA · On-site

Log, manage, and update support tickets in line with SLAs * Liaise with internal teams and external ... Act as the first point of contact for customer enquiries * Respond promptly and professionally via ...

ITech Recruiting

Applications Support

New York, NY

First Line Support Analyst A position exists for an experienced administrator to fill a First Line Support Analyst within the Customer Support Group. The candidate must have a minimum of 3 years ...

Bruker

Title Instrument Support Engineer

Madison, WI · On-site

$48K - $86K/yr

As a Support Engineer, you are responsible to provide first line support to field engineers and customers using technical documentation, telephone support and remote diagnostic tools. You will ...

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1St Line Support Engineer information

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How much do 1st line support engineer jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for 1st line support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What does a 1st line support engineer do?

A 1st line support engineer provides initial technical assistance to users by troubleshooting common hardware, software, and network issues. They handle incoming support requests, resolve basic problems, and escalate more complex issues to higher support levels, often using ticketing systems and remote tools.

What is 1st line, 2nd line, and 3rd line support?

In a support role like a 1st Line Support Engineer, the support levels refer to the hierarchy of technical assistance: 1st line handles basic issues and initial customer contact, 2nd line addresses more complex problems requiring specialized knowledge, and 3rd line involves expert troubleshooting or development teams for advanced issues. These levels help organize support workflows and ensure efficient problem resolution.

What are the key skills and qualifications needed to thrive as a 1st Line Support Engineer, and why are they important?

To thrive as a 1st Line Support Engineer, you need a solid understanding of basic IT concepts, troubleshooting, and customer service, often supported by a relevant IT qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS) is typically required. Strong communication, patience, and problem-solving abilities help set outstanding support engineers apart. These skills ensure quick resolution of user issues, positive customer experiences, and efficient escalation when necessary.

What does an L1 support engineer do?

An L1 support engineer provides initial technical assistance to users by troubleshooting common hardware and software issues, often using remote tools or ticketing systems. They handle basic problems, escalate complex issues to higher support levels, and require good communication skills and knowledge of operating systems and basic networking. This role typically involves working in a helpdesk environment and may require certifications like CompTIA A+.

What is the difference between 1St Line Support Engineer vs Help Desk Technician?

Aspect1St Line Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+ often preferred
Work EnvironmentCorporate IT support, technical troubleshootingHelp desk, customer support, remote assistance
ResponsibilitiesInitial troubleshooting, issue escalation, basic network supportResponding to user queries, ticket logging, basic hardware/software support

Both roles involve technical support, but a 1St Line Support Engineer typically handles more complex issues and escalates problems as needed, while Help Desk Technicians focus on initial contact and basic troubleshooting. The roles often overlap, but the Support Engineer may require more technical certifications and experience.

What are 1st Line Support Engineers?

1st Line Support Engineers are IT professionals who serve as the first point of contact for users experiencing technical issues. They handle initial inquiries, troubleshoot basic problems, and either resolve issues or escalate them to more specialized support teams. Their responsibilities often include answering helpdesk calls, responding to emails, and providing step-by-step guidance to resolve user issues quickly. They play a crucial role in maintaining smooth IT operations and ensuring user satisfaction.

What are some common challenges faced by 1st Line Support Engineers, and how can they be effectively managed?

1st Line Support Engineers often encounter challenges such as managing high volumes of support tickets, addressing a wide range of technical issues, and maintaining clear communication with users who may have varying levels of technical knowledge. Effective time management, strong problem-solving skills, and the ability to remain patient and empathetic are key to overcoming these challenges. Leveraging ticketing systems, documenting solutions, and collaborating closely with 2nd and 3rd line teams can also help ensure efficient resolution of issues and continuous learning.

What engineers make $500,000?

Highly experienced engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $500,000 or more annually, especially with senior roles, bonuses, and stock options. These roles often require advanced skills, certifications, and extensive industry experience, typically in large tech companies or financial institutions.
More about 1St Line Support Engineer jobs
What states have the most 1St Line Support Engineer jobs? States with the most job openings for 1St Line Support Engineer jobs include:
What job categories do people searching 1St Line Support Engineer jobs look for? The top searched job categories for 1St Line Support Engineer jobs are:
1St Line Support Engineer jobs near you
Infographic showing various 1St Line Support Engineer job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Support Engineer I with Security Clearance

Support Engineer I with Security Clearance

Industrial Security Integrators, LLC

Herndon, VA • Hybrid

$75K - $82K/yr

Other

PTO

Posted 7 days ago

Job description

ISI is looking for a proactive and customer-focused Support Engineer I to join our IT team. This role is ideal for individuals eager to grow their skills in IT support, networking, and compliance while working in a dynamic, fast-paced environment. As a Support Engineer, you will play a critical role in delivering top-notch technical support, monitoring system health, and ensuring compliance with industry security standards such as CMMC and NIST 800-171. Duties/Responsibilities: Provide first-line support for all support requests, including email troubleshooting, password resets, and mailbox management. Perform basic administrative tasks in Azure, Google Workspace, and ticketing systems. Troubleshoot Windows, Mac, and Linux operating systems Assist with setting up and configuring desktops, laptops, monitors, and other peripherals. Perform end user management and account provisioning. Diagnose and escalate network issues, including Wi-Fi and LAN connectivity. Conduct proactive system health checks to maintain operational efficiency. Work closely with team members to ensure efficient issue resolution. Follow and enhance standardized processes and checklists to improve service quality. Qualifications: This position requires applicants to have current, interim eligibility or previous security clearance. Candidates must have held or currently hold a clearance, or have documented eligibility based on a favorable background investigation.
  • Interim clearances will be accepted for consideration.
  • All clearances are encouraged to apply.
  • U.S. citizenship is required by federal regulation.
Applicants without any of the above will not be considered at this time due to contract requirements. 2-4 years working in an IT Support Focused role (minimum) CompTIA A+ ITIL 4 Foundation Microsoft Certified: Microsoft 365 Fundamentals (MS-900) Strong foundational knowledge of Microsoft 365 (Commercial & GCC/GCC-High), Azure Active Directory, and Teams. Experience with Google Workspace, VPNs, DNS, and mobile device management. Experience troubleshooting basic hardware & software issues Experience utilizing ticketing systems and remote management tools Strong communication, problem-solving, and time management abilities. Ability to work both independently and collaboratively in a fast-paced setting. Experience with Service Level Agreements (SLAs) and SOP creation. Detail-oriented with a proactive approach to troubleshooting and continuous improvement. What we offer: Competitive salary range: $75,000-$82,000 Comprehensive benefits package, including generous PTO. Flexible hybrid work schedule. Opportunities for professional growth and training. * A collaborative and innovative company culture that values teamwork and continuous improvement. Industrial Security Integrators, LLC ("IsI") is an equal opportunity employer committed to affirmative action and diversity in the workplace. It is the policy of IsI to provide Equal Employment Opportunities (EEO) to Employees and Applicants, without regard to race, color, religion, sex, age, marital status, citizenship status, national origin, sexual orientation, gender identity, veteran status or disability or any other factor protected by law and to provide advancement opportunities for minorities, women, disabled individuals, and veterans. IsI is stronger and more effective when our workforce includes highly qualified individuals with diverse backgrounds, cultures, and traditions.

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