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1St Line Support Engineer Jobs (NOW HIRING)

Best in Boating

Support Engineer

Kennesaw, GA · On-site

$45K - $60K/yr

Acworth, GA (Hybrid/On-site as needed) Salary Range: $45,000 - 60,000 annually + benefits Summary The Support Engineer will serve as the first line of technical support for the organization, ensuring ...

Traina Enterprises

Support Engineer

Kennesaw, GA · Hybrid

$45K - $60K/yr

Acworth, GA (Hybrid/On-site as needed) Salary Range: $45,000 - 60,000 annually + benefits Summary The Support Engineer will serve as the first line of technical support for the organization, ensuring ...

ITech Recruiting

Applications Support

New York, NY

First Line Support Analyst A position exists for an experienced administrator to fill a First Line Support Analyst within the Customer Support Group. The candidate must have a minimum of 3 years ...

BroadAxis

L2 Support Engineer

Manhattan, NY · On-site

L2 Support Engineer Location: New York, NY (Onsite) Contract Duration: 12 Months Job Summary: A ... Provide front-line support, troubleshooting, and bug-fixing to ensure system reliability and high ...

Content Guru

Support Engineer

Reston, VA · On-site

Log, manage, and update support tickets in line with SLAs * Liaise with internal teams and external ... Act as the first point of contact for customer enquiries * Respond promptly and professionally via ...

Meissner

Automation / Controls Engineer

Camarillo, CA

$85.20K - $110.20K/yr

Do you love the idea of working with a passionate and professional Engineering team in an ... Support and continuous improvement: provide initial first-line support after equipment goes into ...

Meissner Filtration Products

$85.20K - $112.80K/yr

Do you love the idea of working with a passionate and professional Engineering team in an ... Support and continuous improvement: provide initial first-line support after equipment goes into ...

Northland Telephone

Support Engineer

Utica, NY · On-site

$35 - $55/hr

Support Engineer/Lead Support Engineer STATUS: Non-Exempt DEPARTMENT: Network Operations Center ... Leads major incident response and complex escalations as third-line support. * Plans and executes ...

Northland Telephone

Support Engineer

Utica, NY · On-site

$35 - $55/hr

Support Engineer/Lead Support Engineer STATUS: Non-Exempt DEPARTMENT: Network Operations Center ... Leads major incident response and complex escalations as third-line support. * Plans and executes ...

Edutek, Ltd.

Support Engineer Level 1

White Plains, NY · On-site

$22.50 - $26.45/hr

Support Engineer Level 1 Full-time- On-site Position Description Edu Tek LTD. is seeking an ... providing front line support to end users * prioritize and manage a full workload with keen ...

Content Guru

Support Engineer

Reston, VA · On-site

Log, manage, and update support tickets in line with SLAs * Liaise with internal teams and external ... Act as the first point of contact for customer enquiries * Respond promptly and professionally via ...

Content Guru

Support Engineer

Reston, VA · On-site

Log, manage, and update support tickets in line with SLAs * Liaise with internal teams and external ... Act as the first point of contact for customer enquiries * Respond promptly and professionally via ...

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How much do 1st line support engineer jobs pay per hour?

As of May 31, 2026, the average hourly pay for 1st line support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a 1st Line Support Engineer, and why are they important?

To thrive as a 1st Line Support Engineer, you need a solid understanding of basic IT concepts, troubleshooting, and customer service, often supported by a relevant IT qualification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS) is typically required. Strong communication, patience, and problem-solving abilities help set outstanding support engineers apart. These skills ensure quick resolution of user issues, positive customer experiences, and efficient escalation when necessary.

What are some common challenges faced by 1st Line Support Engineers, and how can they be effectively managed?

1st Line Support Engineers often encounter challenges such as managing high volumes of support tickets, addressing a wide range of technical issues, and maintaining clear communication with users who may have varying levels of technical knowledge. Effective time management, strong problem-solving skills, and the ability to remain patient and empathetic are key to overcoming these challenges. Leveraging ticketing systems, documenting solutions, and collaborating closely with 2nd and 3rd line teams can also help ensure efficient resolution of issues and continuous learning.

What are 1st Line Support Engineers?

1st Line Support Engineers are IT professionals who serve as the first point of contact for users experiencing technical issues. They handle initial inquiries, troubleshoot basic problems, and either resolve issues or escalate them to more specialized support teams. Their responsibilities often include answering helpdesk calls, responding to emails, and providing step-by-step guidance to resolve user issues quickly. They play a crucial role in maintaining smooth IT operations and ensuring user satisfaction.

What is the difference between 1St Line Support Engineer vs Help Desk Technician?

Aspect1St Line Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+ often preferred
Work EnvironmentCorporate IT support, technical troubleshootingHelp desk, customer support, remote assistance
ResponsibilitiesInitial troubleshooting, issue escalation, basic network supportResponding to user queries, ticket logging, basic hardware/software support

Both roles involve technical support, but a 1St Line Support Engineer typically handles more complex issues and escalates problems as needed, while Help Desk Technicians focus on initial contact and basic troubleshooting. The roles often overlap, but the Support Engineer may require more technical certifications and experience.

More about 1St Line Support Engineer jobs
What states have the most 1St Line Support Engineer jobs? States with the most job openings for 1St Line Support Engineer jobs include:
What job categories do people searching 1St Line Support Engineer jobs look for? The top searched job categories for 1St Line Support Engineer jobs are:
1St Line Support Engineer jobs near you

Support Engineer

Best in Boating

Kennesaw, GA • On-site

$45K - $60K/yr

Full-time

Posted 7 days ago

Job description

Position Title: Support Engineer
Department: Information Technology
Reports To: Chief Information Officer (CIO)
Location: Acworth, GA (Hybrid/On-site as needed)
Salary Range: $45,000 - 60,000 annually + benefits
Summary
The Support Engineer will serve as the first line of technical support for the organization, ensuring timely and effective resolution of end-user issues. This role is also responsible for contributing to documentation, internal process improvement, and the development of internal support tools that enhance IT service delivery.
Key Responsibilities
Provide Tier 1 support for hardware, software, and network issues across the organization.
Respond to and resolve help desk tickets in a timely and professional manner.
Assist in the configuration and deployment of ManageEngine, NITRO, and Auvik.
Document support procedures, troubleshooting steps, and knowledge base articles.
Collaborate with the Network Engineer and Junior Developer to improve internal IT tools and workflows.
Participate in onboarding and offboarding processes for employees.
Support inventory management and asset tracking for IT equipment.
Preferred Experience
Exposure to ITSM platforms like ManageEngine.
Experience with scripting or automation tools (e.g., PowerShell, Python).
Familiarity with network monitoring or endpoint management tools.
CompTIA Network+
Utilization Breakdown
End-user Support 40%
Documentation 20%
Internal Support Tool Development 20%
Other (training, meetings, etc.) 20%
Performance Evaluation & Incentive Structure
Bonus Potential: Target bonus of up to 10% of base salary, based on quarterly KPI performance and annual evaluation.
Requirements
Required Skills & Qualifications
2+ years of experience in IT support or help desk roles.
Strong knowledge of Windows and macOS environments, Microsoft 365, and common business applications.
Familiarity with ticketing systems and remote support tools.
Excellent communication and customer service skills.
Ability to document technical processes clearly and concisely.
CompTIA A+
Salary Description
$45,000.00 to $60,000.00

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