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Desktop Support Engineer L2 Jobs (NOW HIRING)

Old Mission

Desktop Support Engineer

Chicago, IL

$80K - $90K/yr

About the Role Old Mission Capital is looking for a hands-on Desktop Support Engineer to join our systems team. You'll support the endpoint infrastructure behind our global trading operations which ...

Forhyre

Desktop Support Engineer - L1

Plano, TX

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Compunnel

Desktop Support Engineer

Minot, ND · On-site

JOB SUMMARY We are looking for a Desktop Support Engineer with strong experience in IT support, endpoint security, and compliance standards. The candidate will be responsible for providing technical ...

Forhyre

Desktop Support Engineer - Dallas

Dallas, TX

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Avacend Inc

Desktop Support Engineer

Stamford, CT · On-site

Title Shared Services Engineer II /Desktop Engineer - On-site City & State: Stamford, Connecticut Duration: 6 Months Fixed Pay Rate: $ 45.68 an hr Shared Services Engineer II On-site support with ...

Forhyre

Onsite Desktop Support Engineer

Plano, TX · On-site

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

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Desktop Support Engineer L2 information

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$10

$26

$45

How much do desktop support engineer l2 jobs pay per hour?

As of May 30, 2026, the average hourly pay for desktop support engineer l2 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer L2, and why are they important?

To thrive as a Desktop Support Engineer L2, you need advanced troubleshooting skills, knowledge of operating systems (Windows, macOS), network fundamentals, and typically a relevant IT certification like CompTIA A+, Network+, or Microsoft Certified. Familiarity with remote desktop tools, ticketing systems (such as ServiceNow or Jira), and common enterprise software is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with other IT teams. These skills ensure efficient technical support, minimize downtime, and maintain user productivity across the organization.

What are some common challenges faced by Desktop Support Engineer L2 professionals, and how can they prepare to handle them?

Desktop Support Engineer L2 professionals often encounter challenges such as troubleshooting complex technical issues that could not be resolved by the L1 team, managing high-priority incidents under time constraints, and supporting a diverse range of hardware and software environments. To prepare, it's important to stay current with new technologies, develop strong problem-solving skills, and maintain clear communication with end-users and other IT teams. Collaborating closely with system administrators and networking teams can also help in effectively resolving escalated issues.

What are Desktop Support Engineer L2 responsibilities?

A Desktop Support Engineer L2 provides advanced technical support for computer hardware, software, and network issues that cannot be resolved by Level 1 support staff. They handle complex troubleshooting, perform system upgrades, manage user accounts, and ensure the security of desktop environments. Additionally, they may assist in deploying new technologies, maintaining documentation, and training end-users. L2 engineers often collaborate with other IT teams to resolve escalated issues efficiently.

What is the difference between Desktop Support Engineer L2 vs Desktop Support Engineer L3?

CriteriaDesktop Support Engineer L2Desktop Support Engineer L3
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)Same as L2, often with additional certifications like Microsoft Certified Solutions Expert (MCSE)
Work EnvironmentHelpdesk, on-site support, troubleshooting hardware/software issuesAdvanced troubleshooting, network support, system configuration
ResponsibilitiesBasic hardware/software support, user assistanceComplex issues, network integration, system upgrades

Desktop Support Engineer L2 focuses on routine hardware and software support, while Desktop Support Engineer L3 handles more complex problems, network issues, and system configurations. The L3 role requires advanced certifications and experience, making it suitable for more technical tasks within the same support environment.

More about Desktop Support Engineer L2 jobs
What cities are hiring for Desktop Support Engineer L2 jobs? Cities with the most Desktop Support Engineer L2 job openings:
What states have the most Desktop Support Engineer L2 jobs? States with the most job openings for Desktop Support Engineer L2 jobs include:
What job categories do people searching Desktop Support Engineer L2 jobs look for? The top searched job categories for Desktop Support Engineer L2 jobs are:
Desktop Support Engineer L2 jobs near you
Infographic showing various Desktop Support Engineer L2 job openings in the United States as of May 2026, with employment types broken down into 76% Full Time, and 24% Part Time. Highlights an 50% Physical, and 50% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Desktop Support Engineer

Purple Drive Technologies

Newark, NJ • On-site

Full-time

Posted 14 days ago

Job description

Overview:
Role: Desktop Support Engineer
Location: Newark, NJ
100% Onsite, 5 days a week.
Local candidates preferred.
Laptops/Desktops troubleshooting, troubleshooting hardware and software issues, installing software and updates, Outlook, SCCM, AD, O365, Imaging, Win10/11/Mac OS support
o Infrastructural support to the end user clients by responding to all incoming service requests/incidents for PCs/laptops. The individual will support, * Install, and fix PCs, laptops, printers, scanners, mobile devices, and other computer assets in an organization.
o Updating ticket on IT service management tool with proper work notes.
o Provide Tier II support for system images, virtual environments, and Mac OS Management.
o Serve as an expert in troubleshooting, diagnosing, and resolving complex end-user device incidents and problems through desktop support services and remote support, where appropriate.
o Deskside Management, Touch Support, Local IT, Imaging, O365 Support, Investigate and troubleshoot software and desktop issues.
o Provide all desktop, laptop, printer, and proprietary software support and administrative functions to support desktop user issues.
o Remote support & troubleshooting of end user issues
o Support IT infrastructure endpoints maintenance and upgrades
o Provide technical support to end-users for desktop systems and applications
o Troubleshoot hardware and software issues on desktop and laptop computers
o Provide technical guidance and collaborate with Tier 3 to streamline services and support.
o Serve as the escalation person for complex issues for the desktop support team
o Document detailed notes in the ticketing system and provide accurate and timely customer updates.
o Manage user accounts and permissions
o Install, configure, and maintain desktop software and hardware
o Assist in the setup and deployment of new computer equipment
o Windows OS, MacBook supporto Zscaler troubleshooting"

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