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Desktop Support Engineer L2 Jobs (NOW HIRING)

Old Mission

Desktop Support Engineer

Chicago, IL

$80K - $90K/yr

About the Role Old Mission Capital is looking for a hands-on Desktop Support Engineer to join our systems team. You'll support the endpoint infrastructure behind our global trading operations which ...

Tata Consultancy Services

Desktop Support Engineer

They are seeking a Desktop Support Engineer to provide technical support for desktop and laptop hardware, software, and peripherals, while ensuring smooth daily operations. Responsibilities : • ...

Forhyre

Desktop Support Engineer - L1

Plano, TX

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Forhyre

Desktop Support Engineer - Dallas

Dallas, TX

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Old Mission

Desktop Support Engineer

Chicago, IL · On-site

$80K - $90K/yr

About the Role Old Mission Capital is looking for a hands-on Desktop Support Engineer to join our systems team. You'll support the endpoint infrastructure behind our global trading operations which ...

Avacend Inc

Desktop Support Engineer

Stamford, CT · On-site

Title Shared Services Engineer II /Desktop Engineer - On-site City & State: Stamford, Connecticut Duration: 6 Months Fixed Pay Rate: $ 45.68 an hr Shared Services Engineer II On-site support with ...

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Desktop Support Engineer L2 information

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How much do desktop support engineer l2 jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for desktop support engineer l2 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are Desktop Support Engineer L2 responsibilities?

A Desktop Support Engineer L2 provides advanced technical support for computer hardware, software, and network issues that cannot be resolved by Level 1 support staff. They handle complex troubleshooting, perform system upgrades, manage user accounts, and ensure the security of desktop environments. Additionally, they may assist in deploying new technologies, maintaining documentation, and training end-users. L2 engineers often collaborate with other IT teams to resolve escalated issues efficiently.

What are some common challenges faced by Desktop Support Engineer L2 professionals, and how can they prepare to handle them?

Desktop Support Engineer L2 professionals often encounter challenges such as troubleshooting complex technical issues that could not be resolved by the L1 team, managing high-priority incidents under time constraints, and supporting a diverse range of hardware and software environments. To prepare, it's important to stay current with new technologies, develop strong problem-solving skills, and maintain clear communication with end-users and other IT teams. Collaborating closely with system administrators and networking teams can also help in effectively resolving escalated issues.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer L2, and why are they important?

To thrive as a Desktop Support Engineer L2, you need advanced troubleshooting skills, knowledge of operating systems (Windows, macOS), network fundamentals, and typically a relevant IT certification like CompTIA A+, Network+, or Microsoft Certified. Familiarity with remote desktop tools, ticketing systems (such as ServiceNow or Jira), and common enterprise software is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with other IT teams. These skills ensure efficient technical support, minimize downtime, and maintain user productivity across the organization.

What is the difference between Desktop Support Engineer L2 vs Desktop Support Engineer L3?

CriteriaDesktop Support Engineer L2Desktop Support Engineer L3
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)Same as L2, often with additional certifications like Microsoft Certified Solutions Expert (MCSE)
Work EnvironmentHelpdesk, on-site support, troubleshooting hardware/software issuesAdvanced troubleshooting, network support, system configuration
ResponsibilitiesBasic hardware/software support, user assistanceComplex issues, network integration, system upgrades

Desktop Support Engineer L2 focuses on routine hardware and software support, while Desktop Support Engineer L3 handles more complex problems, network issues, and system configurations. The L3 role requires advanced certifications and experience, making it suitable for more technical tasks within the same support environment.

More about Desktop Support Engineer L2 jobs
What cities are hiring for Desktop Support Engineer L2 jobs? Cities with the most Desktop Support Engineer L2 job openings:
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Desktop Support Engineer L2 jobs near you
Infographic showing various Desktop Support Engineer L2 job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $56,151 per year, or $27 per hour.
Desktop Support Engineer

Desktop Support Engineer

SunTechPros, Inc.

Anaheim, CA

Other

Posted 9 days ago

Job description

Job Title: Desktop Support Engineer
Location: Anaheim, CA and Pittsburgh, PA (Onsite)
Contract- W2
 
Job Description:
 
A desk-side technician''s job is to provide support and maintenance for a company''s desktop computing environment. They may be responsible for:
 
Troubleshooting: Investigating, troubleshooting, and resolving service requests for desktop applications, network connectivity, and hardware and peripheral devices
 
Installation: Installing, configuring, and maintaining hardware and software
 
Diagnosis: Diagnosing and repairing end-user system failures, printer failures, and other peripheral device failures
 
Network support: Troubleshooting network devices to ensure connectivity
 
Virus detection: Implementing virus detection and eradication procedures
 
End-user support: Providing end-user assistance in person, by telephone, or via email
 
Customer service: Acting as a model of customer service excellence for organizational staff members
 
Some skills that are helpful for a desk-side technician include:
 
Excellent problem-solving and analytical skills
Comprehensive knowledge of computer systems
Strong verbal and written communication skills
Patient, friendly demeanor with a great aptitude for listening
 

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