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Desktop Support Engineer L2 Jobs (NOW HIRING)

eTeam

Customer Service Engineer (L2)

Andover, MA · On-site

Job Summary : eTeam is a staffing company, and they are seeking a Customer Service Engineer (L2) to ... Responsibilities : • Provide Level 2 desktop and end-user technical support • Deliver onsite ...

Addison Group

Desktop Support Engineer

Houston, TX · On-site

$65/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Desktop Support Engineer Location: Ludington, MI Assignment Type: Contract-to-Hire Compensation: $65-85k - depending on experience Work Schedule: Onsite Benefits: This position is eligible for ...

Forhyre

Desktop Support Engineer

New York, NY · On-site

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Forhyre

Desktop Support Engineer

New York, NY

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer-savvy ...

Kwik Trip, Inc.

Desktop Support Engineer

La Crosse, WI · On-site

$30.13 - $45.20/hr

  • Medical

  • Retirement

  • PTO

Desktop Support Engineer Location: Kwik Trip Support Center Job Type: Full-Time Overview The Desktop Support Engineer 1 provides advanced desktop and endpoint support for end users at the Kwik Trip ...

Kwik Trip, Inc

Desktop Support Engineer

La Crosse, WI · On-site

$30.13 - $45.20/hr

  • Medical

  • Retirement

  • PTO

Desktop Support Engineer Location: Kwik Trip Support Center Job Type: Full-Time Overview The Desktop Support Engineer 1 provides advanced desktop and endpoint support for end users at the Kwik Trip ...

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati, OH 45270 Position Overview: We are seeking a skilled Desktop Support Engineer with a minimum of 7 ...

ApTask

Desktop Support Engineer

Saint Louis, MO · On-site

We are looking for Desktop Support Engineer who will be a team member and individual contributor. Candidate should be able to handle CXO level customers with white glove approach. Interest to learn ...

Freemanhealth

Desktop Support Engineer

Inglewood, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Desktop Support Engineer follows established procedures, workflows, and tools to provide support and customer service for systems aiding patient care and Freeman Health System operations ...

Freeman Health System

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Desktop Support Engineer follows established procedures, workflows, and tools to provide support and customer service for systems aiding patient care and Freeman Health System operations ...

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Desktop Support Engineer L2 information

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$10

$26

$45

How much do desktop support engineer l2 jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for desktop support engineer l2 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are the responsibilities of a Desktop Support Engineer L2?

A Desktop Support Engineer L2 provides advanced technical support for computer hardware, software, and network issues that cannot be resolved by Level 1 support staff. They handle complex troubleshooting, perform system upgrades, manage user accounts, and ensure the security of desktop environments. Additionally, they may assist in deploying new technologies, maintaining documentation, and training end-users. L2 engineers often collaborate with other IT teams to resolve escalated issues efficiently.

What skills and qualifications are needed to thrive as a Desktop Support Engineer L2?

To thrive as a Desktop Support Engineer L2, you need advanced troubleshooting skills, knowledge of operating systems (Windows, macOS), network fundamentals, and typically a relevant IT certification like CompTIA A+, Network+, or Microsoft Certified. Familiarity with remote desktop tools, ticketing systems (such as ServiceNow or Jira), and common enterprise software is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with other IT teams. These skills ensure efficient technical support, minimize downtime, and maintain user productivity across the organization.

What are common challenges faced by Desktop Support Engineer L2 professionals, and how can they prepare to handle them?

Desktop Support Engineer L2 professionals often encounter challenges such as troubleshooting complex technical issues that could not be resolved by the L1 team, managing high-priority incidents under time constraints, and supporting a diverse range of hardware and software environments. To prepare, it's important to stay current with new technologies, develop strong problem-solving skills, and maintain clear communication with end-users and other IT teams. Collaborating closely with system administrators and networking teams can also help in effectively resolving escalated issues.

What is the difference between Desktop Support Engineer L2 vs Desktop Support Engineer L3?

CriteriaDesktop Support Engineer L2Desktop Support Engineer L3
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)Same as L2, often with additional certifications like Microsoft Certified Solutions Expert (MCSE)
Work EnvironmentHelpdesk, on-site support, troubleshooting hardware/software issuesAdvanced troubleshooting, network support, system configuration
ResponsibilitiesBasic hardware/software support, user assistanceComplex issues, network integration, system upgrades

Desktop Support Engineer L2 focuses on routine hardware and software support, while Desktop Support Engineer L3 handles more complex problems, network issues, and system configurations. The L3 role requires advanced certifications and experience, making it suitable for more technical tasks within the same support environment.

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What cities are hiring for Desktop Support Engineer L2 jobs?

Cities with the most Desktop Support Engineer L2 job openings:

What states have the most Desktop Support Engineer L2 jobs?

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Desktop Support Engineer L2 jobs near you
Infographic showing various Desktop Support Engineer L2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Customer Service Engineer (L2)

eTeam

Andover, MA • On-site

Full-time

Re-posted 7 days ago

Job description

Job Summary:
eTeam is a staffing company, and they are seeking a Customer Service Engineer (L2) to provide technical support. The role involves troubleshooting hardware and software issues, managing IT asset inventory, and delivering excellent customer service in an enterprise environment.
Responsibilities:
• Provide Level 2 desktop and end-user technical support
• Deliver onsite (deskside) and remote support to end users
• Troubleshoot and resolve hardware, software, and access-related issues
• Support Windows desktops/laptops and perform break/fix repairs
• Perform laptop provisioning, imaging, deployment, and configuration
• Support onboarding activities and end-user setup
• Manage and update tickets using ticketing systems
• Maintain IT asset inventory and track device lifecycle activities
• Coordinate with internal IT teams for escalations and issue resolution
• Provide strong customer service and timely ticket resolution
• Support day-to-day IT operations in an enterprise environment
Qualifications:
Required:
• 3 years of Desktop Support / IT Support experience
• Strong Level 2 desktop troubleshooting experience
• Hands-on experience with Windows OS support
• Experience with Active Directory
• Experience with SCCM and device imaging/deployment
• Experience with Microsoft 365 / Outlook
• Experience with ServiceNow or comparable ticketing systems
• Strong communication and customer service skills
• Experience supporting enterprise/corporate environments
Preferred:
• Basic Apple/Mac support experience preferred
Company:
eTeam is a staffing agency that also provides payrolling services. Founded in 1999, the company is headquartered in Somerset, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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