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Desktop Support Engineer L2 Jobs in Kentucky (NOW HIRING)

Harvey Nash

Desktop Support Engineer

Sandy Hook, KY · On-site

* Looking for a Desktop Engineer/Support Tech located at Little Sandy Correctional Complex in Sandy Hook, KY. * We're seeking a knowledgeable & committed technician with a high aptitude for customer ...

Quantam

Desktop Engineer/Support

Frankfort, KY · On-site

We are currently seeking a Desktop Support Technician . Candidates must be able to work onsite in Frankfort, KY . Our client is seeking a knowledgeable Desktop Support technician with a high aptitude ...

Quantam

Desktop Engineer/Support

Pikeville, KY · On-site

Overview: We're seeking a knowledgeable Desktop Support technician with a high aptitude for customer service. Candidates must be able to work onsite in the Pikeville, KY area. Our client's technician ...

Quantam

Desktop Engineer/Support Technician

Lexington, KY · On-site

$20.25 - $25.50/hr

We are currently seeking a Desktop Support Technician. This role is backfilling, candidates must be a minimum of 21 years old, maintain a valid driver's license, and be able to pass a DOC background ...

New

Brooksource

$18 - $20/hr

Desktop Support Technician / Desktop Engineer Little Sandy Correctional Complex, Sandy Hook, KY On-Site Role $18 - $20 per hour ABOUT THE ROLE Our client is seeking a motivated and customer-focused ...

New

SummitMedia LLC

Chief Engineer

Louisville, KY · On-site

SummitMedia LLC is seeking a Chief Engineer for our Louisville, KY market. Duties include ... IT desktop support. Responsibilities: * Maintains station operation through preventative and ...

SummitMedia LLC

Chief Engineer

Louisville, KY · On-site

SummitMedia LLC is seeking a Chief Engineer for our Louisville, KY market. Duties include ... IT desktop support. Responsibilities: * Maintains station operation through preventative and ...

SummitMedia LLC

Chief Engineer

Louisville, KY · On-site

SummitMedia LLC is seeking a Chief Engineer for our Louisville, KY market. Duties include ... IT desktop support. Responsibilities: * Maintains station operation through preventative and ...

GFI Digital

Service Desk Engineer

Louisville, KY · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering ... Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast ...

GFI Digital

Service Desk Engineer

Louisville, KY

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering ... Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast ...

GFI Digital

Service Desk Engineer

Louisville, KY · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering ... Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast ...

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All JobsDesktop Support Engineer L2 JobsDesktop Support Engineer L2 Jobs in Kentucky

Desktop Support Engineer L2 information

See Kentucky salary details

$8

$23

$39

How much do desktop support engineer l2 jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for desktop support engineer l2 in Kentucky is $23.45, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $26.73 per hour, depending on experience, location, and employer.

What are Desktop Support Engineer L2 responsibilities?

A Desktop Support Engineer L2 provides advanced technical support for computer hardware, software, and network issues that cannot be resolved by Level 1 support staff. They handle complex troubleshooting, perform system upgrades, manage user accounts, and ensure the security of desktop environments. Additionally, they may assist in deploying new technologies, maintaining documentation, and training end-users. L2 engineers often collaborate with other IT teams to resolve escalated issues efficiently.

What are some common challenges faced by Desktop Support Engineer L2 professionals, and how can they prepare to handle them?

Desktop Support Engineer L2 professionals often encounter challenges such as troubleshooting complex technical issues that could not be resolved by the L1 team, managing high-priority incidents under time constraints, and supporting a diverse range of hardware and software environments. To prepare, it's important to stay current with new technologies, develop strong problem-solving skills, and maintain clear communication with end-users and other IT teams. Collaborating closely with system administrators and networking teams can also help in effectively resolving escalated issues.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer L2, and why are they important?

To thrive as a Desktop Support Engineer L2, you need advanced troubleshooting skills, knowledge of operating systems (Windows, macOS), network fundamentals, and typically a relevant IT certification like CompTIA A+, Network+, or Microsoft Certified. Familiarity with remote desktop tools, ticketing systems (such as ServiceNow or Jira), and common enterprise software is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with other IT teams. These skills ensure efficient technical support, minimize downtime, and maintain user productivity across the organization.

What is the difference between Desktop Support Engineer L2 vs Desktop Support Engineer L3?

CriteriaDesktop Support Engineer L2Desktop Support Engineer L3
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)Same as L2, often with additional certifications like Microsoft Certified Solutions Expert (MCSE)
Work EnvironmentHelpdesk, on-site support, troubleshooting hardware/software issuesAdvanced troubleshooting, network support, system configuration
ResponsibilitiesBasic hardware/software support, user assistanceComplex issues, network integration, system upgrades

Desktop Support Engineer L2 focuses on routine hardware and software support, while Desktop Support Engineer L3 handles more complex problems, network issues, and system configurations. The L3 role requires advanced certifications and experience, making it suitable for more technical tasks within the same support environment.

What are popular job titles related to Desktop Support Engineer L2 jobs in Kentucky? For Desktop Support Engineer L2 jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Desktop Support Engineer L2 jobs in Kentucky look for? The top searched job categories for Desktop Support Engineer L2 jobs in Kentucky are:
Desktop Support Engineer L2 jobs near you
Infographic showing various Desktop Support Engineer L2 job openings in Kentucky as of July 2026, with employment types broken down into 10% Locum Tenens, 66% Full Time, 12% Part Time, 1% Temporary, and 11% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $48,768 per year, or $23.4 per hour.

L2 Desktop Support Engineer

Siri InfoSolutions Inc

Louisville, KY • On-site

Contractor

Re-posted 2 days ago

Job description

Role: L2 Desktop Support Engineer

Location: Louisville, KY

Duration: 06+ Months

Experience Required: 8-10 years

Job Description:              

  • Exp in Desktop support /End user support Engg.
  • Comprehensive knowledge of Microsoft Office applications, including Word, OneNote, Excel, and Visio
  • Experience in Analytical Skills and process documentation
  • Must be passionate about contributing to an organization focused on continuously improving
  • consumer experiences
  • Experienced documenting, tracking, and monitoring problems using applicable systems and tools.
  • Experienced in researching and resolving technical problems of moderate complexity, typically escalated from first line support teams.

Roles & Responsibilities

The Desktop Support Technician maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service and end-user training. · The Desktop Support performs advanced administrative/operational/customer support duties that require independent initiative and judgment · The Desktop Support researches and resolves technical problems of moderate complexity, typically escalated from first line support teams · Responds to escalated telephone, email, and online requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Decisions are typically focus on methods, tactics, and processes for completing administrative tasks/projects. · Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes, and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge. End-user devices (e.g., desktops/laptop/notebook/tablets) · System software associated to End-User and Distributed Computing Services. Deskside support to End-Users as necessitated by the circumstances of the requester (e.g., Incidents, Service Requests, request of information) and Service Levels. Dispatch and monitor break/fix repairs, including Services performed by other 3rd party vendors. · Work is managed and often guided by precedent and/or documented procedures/regulations/professional IMAC Services for hardware and software. Tracking of the inventory of in-scope software and hardware as required by Humana following asset management process.

Generic Managerial Skills, If any

Previous experience in End user computing/Call Center operations

Experience with the Service now

Intermediate mathematical skills

Key Words to search in Resume

L2 Desktop Support, Desktop support engineer

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About Siri Infosolutions

Sourced by ZipRecruiter

Our team of experts first gather each and every requirement of yours. Our research and development team then sit around those requirements and come up with a plan. Our implementation team then executes that plan for optimal results. After that our support team remains in constant touch with you during and after the entire process.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Edison, NJ, US

Year founded

2005

View All Siri Infosolutions Jobs