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Desktop Support Engineer L2 Jobs (NOW HIRING)

eTeam

Customer Service Engineer (L2)

Andover, MA · On-site

Job Title: Customer Service Engineer (L2) Location: Andover, MA 01810 Duration: 06 Months Key ... Provide Level 2 desktop and end-user technical support Deliver onsite (deskside) and remote support ...

Zones

Desktop Support Engineer

Portland, OR

$20 - $25/hr

Aligned with enterprise desktop engineering standards, this role supports modern endpoint ... Escalate unresolved issues to L2 teams * Maintain documentation and follow SOPs What you will bring ...

Zones LLC.

Desktop Support Engineer

Portland, OR · On-site

$20 - $25/hr

Aligned with enterprise desktop engineering standards, this role supports modern endpoint ... Escalate unresolved issues to L2 teams * Maintain documentation and follow SOPs What you will bring ...

Zones LLC.

Desktop Support Engineer

Portland, OR

$20 - $25/wk

Aligned with enterprise desktop engineering standards, this role supports modern endpoint ... Escalate unresolved issues to L2 teams * Maintain documentation and follow SOPs What you will bring ...

Scalence L.L.C.

Desktop Engineer

Louisville, KY · On-site

C. is seeking a skilled L2 Desktop Support Engineer to join their team and provide advanced technical support to end users. The role involves troubleshooting hardware, software, and network issues ...

ConfigUSA

Desktop Support

Malvern, PA · On-site

$19.75 - $25.25/hr

Role Name - Deskside Support Engineer ROLE_DESCRIPTION -  Experience Required Technology requirements Desktop Support L2/L3 desktop support Excellent analytical & troubleshooting skills Good ...

Alpha Consulting Corp.

Desktop Engineer

Louisville, KY · On-site

Alpha Consulting Corp. is seeking a skilled L2 Desktop Support Engineer to join their team and provide advanced technical support to end users. In this role, you will troubleshoot hardware, software ...

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Desktop Support Engineer L2 information

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$10

$26

$45

How much do desktop support engineer l2 jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for desktop support engineer l2 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are the responsibilities of a Desktop Support Engineer L2?

A Desktop Support Engineer L2 provides advanced technical support for computer hardware, software, and network issues that cannot be resolved by Level 1 support staff. They handle complex troubleshooting, perform system upgrades, manage user accounts, and ensure the security of desktop environments. Additionally, they may assist in deploying new technologies, maintaining documentation, and training end-users. L2 engineers often collaborate with other IT teams to resolve escalated issues efficiently.

What skills and qualifications are needed to thrive as a Desktop Support Engineer L2?

To thrive as a Desktop Support Engineer L2, you need advanced troubleshooting skills, knowledge of operating systems (Windows, macOS), network fundamentals, and typically a relevant IT certification like CompTIA A+, Network+, or Microsoft Certified. Familiarity with remote desktop tools, ticketing systems (such as ServiceNow or Jira), and common enterprise software is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with other IT teams. These skills ensure efficient technical support, minimize downtime, and maintain user productivity across the organization.

What are common challenges faced by Desktop Support Engineer L2 professionals, and how can they prepare to handle them?

Desktop Support Engineer L2 professionals often encounter challenges such as troubleshooting complex technical issues that could not be resolved by the L1 team, managing high-priority incidents under time constraints, and supporting a diverse range of hardware and software environments. To prepare, it's important to stay current with new technologies, develop strong problem-solving skills, and maintain clear communication with end-users and other IT teams. Collaborating closely with system administrators and networking teams can also help in effectively resolving escalated issues.

What is the difference between Desktop Support Engineer L2 vs Desktop Support Engineer L3?

CriteriaDesktop Support Engineer L2Desktop Support Engineer L3
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)Same as L2, often with additional certifications like Microsoft Certified Solutions Expert (MCSE)
Work EnvironmentHelpdesk, on-site support, troubleshooting hardware/software issuesAdvanced troubleshooting, network support, system configuration
ResponsibilitiesBasic hardware/software support, user assistanceComplex issues, network integration, system upgrades

Desktop Support Engineer L2 focuses on routine hardware and software support, while Desktop Support Engineer L3 handles more complex problems, network issues, and system configurations. The L3 role requires advanced certifications and experience, making it suitable for more technical tasks within the same support environment.

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Desktop Support Engineer L2 jobs near you
Infographic showing various Desktop Support Engineer L2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

EUC Desktop Support Engineer

Prophecy Technologies

Greenwood, SC • On-site

Full-time

Posted 22 days ago

Job description

Role Overview:
This role is for an L2 End User Computing (EUC) and Desktop Support Engineer responsible for providing comprehensive technical assistance and support to end-users. The position involves managing hardware, software, and asset lifecycle, ensuring minimal disruption to user operations, and coordinating with various support teams and vendors.
Key Responsibilities:
  • Troubleshoot, diagnose, and resolve tickets requiring onsite support.
  • Coordinate with vendors, Level 3 support, Level 2 Backline, and Service Desk teams for efficient ticket resolution.
  • Schedule supported device installations and software/hardware activities with end-users to minimize disruption.
  • Participate in war rooms during major incidents.
  • Manage end-user service requests for desktop and mobile devices requiring local interaction.
  • Support end-user devices including Desktops, Laptops, Macs, Smartphones, Tablets, and printers.
  • Collect hardware as part of the user's leavers process.
  • Maintain the asset register for both hardware and software.
  • Alert customers in case of software licensing issues.
  • Manage non-standard interventions and software installations.
  • Oversee PC and other device logistics management.
  • Resolve break-fix incidents through direct intervention or by coordinating technical service with OEM vendors.
  • Perform Soft IMAC (Install, Move, Add, Change) and image loading where remote execution is not possible.
  • Deploy software and mobile applications on end-user devices.
  • Provide support for meeting rooms and conference room devices.
  • Support printers, laboratory, and manufacturing devices.
  • Offer support for organizational events.
  • Coordinate and provide support for customer 3rd party interactions.
  • Perform remote troubleshooting using diagnostic techniques and pertinent questions.

Required Skills:
  • Proficiency in End User Computing (EUC) and Desktop Support at an L2 level.
  • Strong hardware and software troubleshooting and diagnostic skills.
  • Experience with IMAC (Install, Move, Add, Change) processes for hardware and software.
  • Competence in asset management, including maintaining asset registers and managing logistics.
  • Ability to support a wide range of end-user devices (Desktops, Laptops, Macs, Smartphones, Tablets, printers).
  • Experience with software deployment and image loading.
  • Skills in remote troubleshooting and problem resolution.

Qualifications:
  • Experience: N/A

Apply