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Desktop Support Engineer L2 Jobs (NOW HIRING)

eTeam

Customer Service Engineer (L2)

Andover, MA · On-site

Job Title: Customer Service Engineer (L2) Location: Andover, MA 01810 Duration: 06 Months Key ... Provide Level 2 desktop and end-user technical support Deliver onsite (deskside) and remote support ...

Scalence L.L.C.

Desktop Engineer

Louisville, KY · On-site

C. is seeking a skilled L2 Desktop Support Engineer to join their team and provide advanced technical support to end users. The role involves troubleshooting hardware, software, and network issues ...

ConfigUSA

Desktop Support

Malvern, PA · On-site

$19.75 - $25.25/hr

Role Name - Deskside Support Engineer ROLE_DESCRIPTION -  Experience Required Technology requirements Desktop Support L2/L3 desktop support Excellent analytical & troubleshooting skills Good ...

Alpha Consulting Corp.

Desktop Engineer

Louisville, KY · On-site

Alpha Consulting Corp. is seeking a skilled L2 Desktop Support Engineer to join their team and provide advanced technical support to end users. In this role, you will troubleshoot hardware, software ...

Navisoft

$60 - $80/hr

Desktop Support Engineer As a Field Support Engineer, you will provide onsite assistance to end-users and other IT teams by maintaining remote site infrastructure, including PC hardware/software ...

New

Navisoft

Desktop Support Engineer

Baltimore, MD · On-site

$60 - $80/hr

Desktop Support Engineer As a Field Support Engineer, you will provide onsite assistance to end-users and other IT teams by maintaining remote site infrastructure, including PC hardware/software ...

New

eTeam

Customer Service Engineer (L2)

Andover, MA · On-site

Job Summary : eTeam is a staffing company, and they are seeking a Customer Service Engineer (L2) to ... Responsibilities : • Provide Level 2 desktop and end-user technical support • Deliver onsite ...

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Desktop Support Engineer L2 information

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$45

How much do desktop support engineer l2 jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for desktop support engineer l2 in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What are the responsibilities of a Desktop Support Engineer L2?

A Desktop Support Engineer L2 provides advanced technical support for computer hardware, software, and network issues that cannot be resolved by Level 1 support staff. They handle complex troubleshooting, perform system upgrades, manage user accounts, and ensure the security of desktop environments. Additionally, they may assist in deploying new technologies, maintaining documentation, and training end-users. L2 engineers often collaborate with other IT teams to resolve escalated issues efficiently.

What skills and qualifications are needed to thrive as a Desktop Support Engineer L2?

To thrive as a Desktop Support Engineer L2, you need advanced troubleshooting skills, knowledge of operating systems (Windows, macOS), network fundamentals, and typically a relevant IT certification like CompTIA A+, Network+, or Microsoft Certified. Familiarity with remote desktop tools, ticketing systems (such as ServiceNow or Jira), and common enterprise software is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with other IT teams. These skills ensure efficient technical support, minimize downtime, and maintain user productivity across the organization.

What are common challenges faced by Desktop Support Engineer L2 professionals, and how can they prepare to handle them?

Desktop Support Engineer L2 professionals often encounter challenges such as troubleshooting complex technical issues that could not be resolved by the L1 team, managing high-priority incidents under time constraints, and supporting a diverse range of hardware and software environments. To prepare, it's important to stay current with new technologies, develop strong problem-solving skills, and maintain clear communication with end-users and other IT teams. Collaborating closely with system administrators and networking teams can also help in effectively resolving escalated issues.

What is the difference between Desktop Support Engineer L2 vs Desktop Support Engineer L3?

CriteriaDesktop Support Engineer L2Desktop Support Engineer L3
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)Same as L2, often with additional certifications like Microsoft Certified Solutions Expert (MCSE)
Work EnvironmentHelpdesk, on-site support, troubleshooting hardware/software issuesAdvanced troubleshooting, network support, system configuration
ResponsibilitiesBasic hardware/software support, user assistanceComplex issues, network integration, system upgrades

Desktop Support Engineer L2 focuses on routine hardware and software support, while Desktop Support Engineer L3 handles more complex problems, network issues, and system configurations. The L3 role requires advanced certifications and experience, making it suitable for more technical tasks within the same support environment.

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Desktop Support Engineer L2 jobs near you
Infographic showing various Desktop Support Engineer L2 job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Windows Desktop Support Engineer

Indianapolis, IN • On-site

Prophecy Technologies
Professional, Scientific, and Technical Services • 11 - 50 employees
Learn more about Prophecy Technologiesexternal

Full-time

Re-posted 6 days ago

Job description

Role Overview:
This role involves providing L2 remote desktop support for end-users, focusing on troubleshooting and resolving technical issues related to Windows 10/11, Mac, and Apple iOS operating systems. The engineer will manage workstation security compliance, deploy drivers and patch updates, and support modern management techniques like Intune/Auto Pilot.
Key Responsibilities:
  • Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI
  • Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc.
  • Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
  • Deployment of device drivers and windows patch updates
  • Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
  • Manage the Security compliance health status of end user workstations
  • Working knowledge of enterprise Ticketing tool like ServiceNow
  • Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team
  • Adjust configuration options as required to resolve defects identified while performing corrective action on a device
  • Investigate desktop level incidents and identify root causes to be able to provide solutions.
  • Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
  • Support Windows 11 Feature upgrade using modern management techniques - Intune/Auto Pilot
  • L2 Workstations operational support
  • Monitor and report on User experience.
  • Report on Workstation image deployments and patch compliance metrics.

Required Skills:
  • Desktop support
  • L2 Windows support
  • Mac OS support
  • Windows 10/11
  • Apple iOS Support
  • Windows desktop OSS Support Admin

Qualifications:
  • 4-6 years of experience

Apply