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Senior Desktop Support Analyst Jobs (NOW HIRING)

LaBine & Associates

Senior Desktop Support

Adams, MA · On-site

Technical Support Analyst (Help Desk & Systems Support) Join a Growing Team Supporting Critical ... Support Microsoft Windows desktop and server environments * Monitor, document, track, and resolve ...

New

US Tech Solutions

Desktop Support Analyst

Sunnyvale, CA

$27.25 - $36.75/hr

The Desktop Support Analyst is responsible for installing, configuring, troubleshooting, and ... Additional Information Thanks & Regards, Saikat Ghosh Senior Technical Recruiter Desk: (201) 524 ...

DCM Services

Desktop Support Analyst

Columbia, SC · On-site

$50K - $60K/yr

Description Desktop Support Analyst Full-time | Non-Exempt | Bonus Eligible About DCM Services DCM Services, LLC is a receivables management company that partners with organizations to deliver ...

LaBine and Associates

Senior Desktop Support

Adams, MA · On-site

Technical Support Analyst (Help Desk & Systems Support) Join a Growing Team Supporting Critical ... Support Microsoft Windows desktop and server environments * Monitor, document, track, and resolve ...

360 IT Professionals

Desktop Support Analyst

Indianapolis, IN · On-site

$22.25 - $29.75/hr

Desktop Support Analyst Location : Indianapolis IN 46240 Duration : 6-12 Months Desktop Support ... Happy Singh Sr.Technical Recruiter Office: 972-455-8296 happy.singh(@)mcpsinc.com Additional ...

DYOPATH

Desktop Support Analyst II

Tucson, AZ · On-site

$30/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving advanced technical issues and delivering exceptional end-user support? DYOPATH is seeking a Desktop Support Analyst II ...

DYOPATH

Desktop Support Analyst I

Sanford, NC · On-site

$21/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Desktop Support Analyst I who ...

Amicis Global

Desktop Support Analyst

White Plains, NY · On-site

$25 - $35/hr

Desktop Support Analyst Location: White Plains, NY 10601 Duration: 12+ Months Kindly help me with your most updated resume if you are interested. To support the daily activities of the Desktop ...

DYOPATH

Desktop Support Analyst I

Waco, TX · On-site

$22/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Desktop Support Analyst I who ...

DYOPATH

Desktop Support Analyst II

Tucson, AZ

$30/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving advanced technical issues and delivering exceptional end-user support? DYOPATH is seeking a Desktop Support Analyst II ...

Harris

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

Harriscomputer

Desktop Support Analyst- H

Elizabeth, NJ

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

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Senior Desktop Support Analyst information

See salary details

$25.5K

$83.6K

$138.5K

How much do senior desktop support analyst jobs pay per year?

As of Aug 19, 2026, the average yearly pay for senior desktop support analyst in the United States is $83,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $91,000.00 per year, depending on experience, location, and employer.

What is a senior desktop support analyst?

Senior Desktop Support Analysts are IT professionals responsible for providing advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues escalated from junior support staff, perform troubleshooting, and ensure that end-users experience minimal downtime. In addition to resolving technical problems, they may also assist in training staff, maintaining IT documentation, and implementing system upgrades. Their expertise helps keep business operations running smoothly by resolving IT-related issues efficiently.

What are the key skills and qualifications needed to thrive as a senior desktop support analyst, and why are they important?

To excel as a Senior Desktop Support Analyst, you need in-depth knowledge of operating systems, hardware troubleshooting, network fundamentals, and typically an associate degree or equivalent experience in IT. Familiarity with ticketing systems, remote support tools, Active Directory, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong problem-solving abilities, effective communication, and customer service orientation distinguish top performers in this role. These skills ensure prompt resolution of technical issues, minimal downtime, and a positive experience for end users.

What are some common challenges faced by senior desktop support analysts, and how can they be managed effectively?

Senior Desktop Support Analysts often encounter complex technical issues that require quick diagnosis and resolution, especially when supporting executive-level staff or managing high-priority incidents. They may also need to balance multiple support tickets simultaneously while maintaining high customer satisfaction. Effective time management, clear communication, and continuously updating technical knowledge are key strategies for managing these challenges. Collaborating closely with IT teams and documenting solutions also helps streamline recurring issues and supports overall team efficiency.

What is the difference between Senior Desktop Support Analyst vs Desktop Support Technician?

AspectSenior Desktop Support AnalystDesktop Support Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst (entry-level certifications)
Work EnvironmentCorporate IT departments, enterprise environments, help desk teamsHelp desks, small business IT support, on-site troubleshooting
ResponsibilitiesAdvanced troubleshooting, user training, system upgrades, mentorshipBasic hardware/software support, issue resolution, user assistance

The Senior Desktop Support Analyst typically handles more complex issues, provides mentorship, and works in larger enterprise environments. In contrast, the Desktop Support Technician focuses on basic support tasks and troubleshooting. Both roles require similar certifications but differ in scope and experience level.

More about Senior Desktop Support Analyst jobs

What cities are hiring for Senior Desktop Support Analyst jobs?

Cities with the most Senior Desktop Support Analyst job openings:

What are the most commonly searched types of Desktop Support Analyst jobs?

The most popular types of Desktop Support Analyst jobs are:

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States with the most job openings for Senior Desktop Support Analyst jobs include:

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The top searched job categories for Senior Desktop Support Analyst jobs are:

Senior Desktop Support Analyst jobs near you
Infographic showing various Senior Desktop Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $83,590 per year, or $40.2 per hour.

Senior Desktop Support

LaBine & Associates

Adams, MA • On-site

Other

Posted 3 days ago

New

Job description

Technical Support Analyst (Help Desk & Systems Support)
Join a Growing Team Supporting Critical Business Technology
Our client is seeking a motivated and customer-focused Technical Support Analyst to provide frontline technical support while helping maintain the organization's IT infrastructure. This role combines Help Desk Support, Desktop Support, and Systems Administration, making it an excellent opportunity for a technology professional who enjoys troubleshooting, problem-solving, and supporting end users in a fast-paced environment.
If you're passionate about technology, enjoy helping people, and have experience supporting Microsoft environments, we'd like to hear from you.
What You'll Do
As a Technical Support Analyst, you will:
  • Provide technical support to end users via phone, email, and ticketing systems
  • Troubleshoot and resolve hardware, software, network, and system-related issues
  • Install, configure, maintain, and upgrade computer systems and peripherals
  • Manage user accounts, permissions, security groups, and access rights
  • Support Microsoft Windows desktop and server environments
  • Monitor, document, track, and resolve support requests through the Help Desk system
  • Create and maintain technical documentation and knowledge base articles
  • Assist with system maintenance, upgrades, and technology deployments
  • Support networking infrastructure including switches, firewalls, and IP phone systems
  • Participate in an on-call rotation for after-hours and weekend support

Qualifications | Required
  • 2+ years of experience in Technical Support, Help Desk, Desktop Support, Systems Administration, Network Administration, or a related IT role
  • Experience supporting Microsoft Windows operating systems and server environments
  • Strong troubleshooting and problem-solving skills
  • Experience managing user accounts, permissions, and security settings
  • Excellent communication and customer service skills
  • Ability to work effectively with both technical and non-technical users

Preferred | Experience with any of the following technologies is highly desirable:
  • Microsoft Windows Server
  • Microsoft 365 / Office 365
  • Microsoft Azure
  • Microsoft SharePoint
  • Microsoft SQL Server
  • IIS (Internet Information Services)
  • DFS (Distributed File System)
  • Oracle RDBMS
  • Linux Administration
  • Networking, TCP/IP, Switches, Firewalls, and VPNs
  • VoIP and IP Phone Systems

What We're Looking For
The ideal candidate understands how technology supports business operations and can effectively support employees across multiple departments. You'll thrive in this role if you:
  • Enjoy solving technical problems
  • Communicate clearly and professionally
  • Stay calm under pressure
  • Take ownership of issues through resolution
  • Have a strong customer-service mindset
  • Are eager to learn and expand your technical skills

Apply Today | If you're looking for an opportunity to grow your IT career while making a direct impact on business operations, we encourage you to apply.

Apply