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Senior Desktop Support Analyst Jobs (NOW HIRING)

Desktop Support Analyst

Sunnyvale, CA · On-site

$27.25 - $36.75/hr

Job Title: - Desktop Support Analyst (513708) Location: - Sunnyvale, CA (94085) Duration: - 1 Year - The Desktop Support Analyst is responsible for installing, configuring, troubleshooting, and ...

Technical Support Analyst (Help Desk & Systems Support) Join a Growing Team Supporting Critical ... Support Microsoft Windows desktop and server environments * Monitor, document, track, and resolve ...

Technical Support Analyst (Help Desk & Systems Support) Join a Growing Team Supporting Critical ... Support Microsoft Windows desktop and server environments * Monitor, document, track, and resolve ...

Technical Support Analyst (Help Desk & Systems Support) Join a Growing Team Supporting Critical ... Support Microsoft Windows desktop and server environments * Monitor, document, track, and resolve ...

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months) Position Overview We are seeking an experienced Desktop Support Analyst to join our IT Support team in Big Rapids, MI.

Desktop Support Analyst

Sunnyvale, CA · On-site

$27.25 - $36.75/hr

The Desktop Support Analyst is responsible for installing, configuring, troubleshooting, and ... Additional Information Thanks & Regards, Saikat Ghosh Senior Technical Recruiter Desk: (201) 524 ...

Technical Support Analyst (Help Desk & Systems Support) Join a Growing Team Supporting Critical ... Support Microsoft Windows desktop and server environments * Monitor, document, track, and resolve ...

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly? DYOPATH is seeking a Desktop Support ...

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly? DYOPATH is seeking a Desktop Support ...

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly? DYOPATH is seeking a Desktop Support ...

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly? DYOPATH is seeking a Desktop Support ...

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly? DYOPATH is seeking a Desktop Support ...

Desktop Support Analyst

Quantico, VA · On-site

$110K - $120K/yr

Desktop Support Analyst Labor Category: Computer Network Support Specialist - Journeyman Location: Government Site (On-Site) Clearance Requirements: Secret or above. Salary Range: $110,000-$120,000 ...

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving technical challenges, supporting end users, and keeping systems running smoothly? DYOPATH is seeking a Desktop Support ...

Desktop Support Analyst Labor Category: Computer Network Support Specialist - Journeyman Location: Government Site (On-Site) Clearance Requirements: Secret or above. Salary Range: $110,000-$120,000 ...

Showing results 41-60

Senior Desktop Support Analyst information

See salary details

$25.5K

$83.6K

$138.5K

How much do senior desktop support analyst jobs pay per year?

As of Sep 10, 2026, the average yearly pay for senior desktop support analyst in the United States is $83,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $91,000.00 per year, depending on experience, location, and employer.

What is a senior desktop support analyst?

Senior Desktop Support Analysts are IT professionals responsible for providing advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues escalated from junior support staff, perform troubleshooting, and ensure that end-users experience minimal downtime. In addition to resolving technical problems, they may also assist in training staff, maintaining IT documentation, and implementing system upgrades. Their expertise helps keep business operations running smoothly by resolving IT-related issues efficiently.

What are the key skills and qualifications needed to thrive as a senior desktop support analyst, and why are they important?

To excel as a Senior Desktop Support Analyst, you need in-depth knowledge of operating systems, hardware troubleshooting, network fundamentals, and typically an associate degree or equivalent experience in IT. Familiarity with ticketing systems, remote support tools, Active Directory, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong problem-solving abilities, effective communication, and customer service orientation distinguish top performers in this role. These skills ensure prompt resolution of technical issues, minimal downtime, and a positive experience for end users.

What are some common challenges faced by senior desktop support analysts, and how can they be managed effectively?

Senior Desktop Support Analysts often encounter complex technical issues that require quick diagnosis and resolution, especially when supporting executive-level staff or managing high-priority incidents. They may also need to balance multiple support tickets simultaneously while maintaining high customer satisfaction. Effective time management, clear communication, and continuously updating technical knowledge are key strategies for managing these challenges. Collaborating closely with IT teams and documenting solutions also helps streamline recurring issues and supports overall team efficiency.

What is the difference between Senior Desktop Support Analyst vs Desktop Support Technician?

AspectSenior Desktop Support AnalystDesktop Support Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst (entry-level certifications)
Work EnvironmentCorporate IT departments, enterprise environments, help desk teamsHelp desks, small business IT support, on-site troubleshooting
ResponsibilitiesAdvanced troubleshooting, user training, system upgrades, mentorshipBasic hardware/software support, issue resolution, user assistance

The Senior Desktop Support Analyst typically handles more complex issues, provides mentorship, and works in larger enterprise environments. In contrast, the Desktop Support Technician focuses on basic support tasks and troubleshooting. Both roles require similar certifications but differ in scope and experience level.

More about Senior Desktop Support Analyst jobs

What cities are hiring for Senior Desktop Support Analyst jobs?

Cities with the most Senior Desktop Support Analyst job openings:

What are the most commonly searched types of Desktop Support Analyst jobs?

The most popular types of Desktop Support Analyst jobs are:

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For Senior Desktop Support Analyst jobs, the most frequently searched job titles are:

Infographic showing various Senior Desktop Support Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $83,590 per year, or $40.2 per hour.

Desktop Support Analyst

Sunnyvale, CA • On-site

EROS Technologies, Inc.
Human Resources Consulting Services • 1 - 5K employees

$27.25 - $36.75/hr

Contractor

Re-posted 27 days ago


Job description

Company Description

EROS Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want it. By leveraging for its clients its technological edge and right-sourcing advantage, EROS in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client.

Job Description

Job Title: - Desktop Support Analyst (513708)

Location: - Sunnyvale, CA (94085)

Duration: - 1 Year

Job Description: -

The Desktop Support Analyst is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows and Mac OS computers, peripherals, iPads, and associated peripherals, including AV equipment. The Desktop Support Analyst will report to the Manager of IT Support and will work closely with other members of the technology department to support all end users.

Responsibilities (Other duties may be assigned)

Set up, maintain and troubleshoot Microsoft Windows and Apple Mac OS computers, as well as iOS devices in a networked environment

Install and configure software

Set up and configure printers, scanners, and other peripherals

Maintain and troubleshoot audio visual equipment

Document issue resolution using the help desk ticketing system, document knowledge base and other articles in Sharepoint

Maintain inventory of all hardware and software resources and parts-

Maintain excellent communication with all end users and other members of the technology department

Work with outside vendors as needed

This person will be also doing user education

Execute other assigned tasks as delegated by the Manager of IT Support

Requirements:

Ability to clearly communicate technical concepts to non-technical people

Ability to recognize, analyze and effectively solve problems in a timely and organized manner using industry best practices and procedures

Ability to multi-task in a fast-paced environment

2+ years setup, configuration, troubleshooting of hardware and software (Windows and Mac OS)

Experience working with O365, SharePoint and Office 2013

Some knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc.)

Some knowledge of Active Directory concepts and administration

Someone who is comfortable working in front of executives

Experience working with laptops - will be supporting at least 700 laptops

Experience with Avaya or similar

Soft skills required for the job: Customer oriented person, positive and friendly attitude, patient, polite, problem-solver by nature, highly conscientious and persuasive.

Additional Information

All your information will be kept confidential according to EEO guidelines.


Eros Technologies logo

About Eros Technologies

Sourced by ZipRecruiter

We create a culture that inspires us to work smart, together. Experience Eros is dedicated to delivering services to all our Fortune 100 to Fortune 500, SME, and Enterprise customers in the USA, Canada, and India. Eros Technologies is a leading Global Consulting and IT services company, offering a wider variety of solutions customized to the needs of demanding industries and diversified business environments. We help clients move forward in every part of their businesses, from strategic planning to day-to-day operations by enhancing our consulting and outsourcing expertise with alliances and other capabilities. Eros can mobilize the right people, skills, and technologies to help its clients improve their performances. We create Solutions with the aim of increasing your organization’s efficiency, productivity, and profits.

Industry

Human resources consulting services

Company size

1,001 - 5,000 Employees

Headquarters location

Lewes, DE, US

Year founded

2015

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