ZipRecruiter

Log In

1

Senior Desktop Support Analyst Jobs (NOW HIRING)

DCM Services LLC

Desktop Support Analyst

Columbia, SC · On-site

$50K - $60K/yr

Desktop Support Analyst Full-time Non-Exempt Bonus Eligible About DCM Services DCM Services, LLC is a receivables management company that partners with organizations to deliver responsive ...

Premier Tech Inc

Desktop Support Analyst

Kansas City, MO · On-site

$22.75 - $30.50/hr

Desktop Support Analyst Consultant Kansas City, MO | Full-Time | 12-Month Contract | Hybrid (after onboarding) Responsibilities * Provide Tier 2 end-user support across Windows, MacOS, laptops, PC ...

Harris

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

Harris

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

Altera Digital Health

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

Harris

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

Harris

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

Harriscomputer

Desktop Support Analyst- H

Elizabeth, NJ

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

Harriscomputer

Desktop Support Analyst- H

Elizabeth, NJ

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

DCM Services

Desktop Support Analyst

Columbia, SC · On-site

$50K - $60K/yr

Description Desktop Support Analyst Full-time | Non-Exempt | Bonus Eligible About DCM Services DCM Services, LLC is a receivables management company that partners with organizations to deliver ...

Amicis Global

Desktop Support Analyst

White Plains, NY · On-site

$25 - $35/hr

Desktop Support Analyst Location: White Plains, NY 10601 Duration: 12+ Months Kindly help me with your most updated resume if you are interested. To support the daily activities of the Desktop ...

360 IT Professionals

Desktop Support Analyst

Indianapolis, IN · On-site

$22.25 - $29.75/hr

Desktop Support Analyst Location : Indianapolis IN 46240 Duration : 6-12 Months Desktop Support ... Happy Singh Sr.Technical Recruiter Office: 972-455-8296 happy.singh(@)mcpsinc.com Additional ...

Robert Half

Desktop Support Analyst

New Castle, PA · On-site

$20 - $27/hr

We are looking for a Desktop Support Analyst to assist on a 4 week engagement for our manufacturing client. This onsite role is ideal for a hands-on team member who can provide dependable end-user ...

New

Intellectt INC

Desktop Support Analyst

New York, NY · On-site

$25.50 - $34.25/hr

KEY DUTIES AND RESPONSIBILITIES As a Desktop Support Analyst Consultant, you will collaborate with the Service Delivery team and clients to ensure clear understanding of issues, adherence to ...

next page

Showing results 1-20

All JobsDesktop Support Analyst JobsSenior Desktop Support Analyst Jobs

Senior Desktop Support Analyst information

See salary details

$25.5K

$83.6K

$138.5K

How much do senior desktop support analyst jobs pay per year?

As of Jul 13, 2026, the average yearly pay for senior desktop support analyst in the United States is $83,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $91,000.00 per year, depending on experience, location, and employer.

What are Senior Desktop Support Analysts?

Senior Desktop Support Analysts are IT professionals responsible for providing advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues escalated from junior support staff, perform troubleshooting, and ensure that end-users experience minimal downtime. In addition to resolving technical problems, they may also assist in training staff, maintaining IT documentation, and implementing system upgrades. Their expertise helps keep business operations running smoothly by resolving IT-related issues efficiently.

What are the key skills and qualifications needed to thrive as a Senior Desktop Support Analyst, and why are they important?

To excel as a Senior Desktop Support Analyst, you need in-depth knowledge of operating systems, hardware troubleshooting, network fundamentals, and typically an associate degree or equivalent experience in IT. Familiarity with ticketing systems, remote support tools, Active Directory, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong problem-solving abilities, effective communication, and customer service orientation distinguish top performers in this role. These skills ensure prompt resolution of technical issues, minimal downtime, and a positive experience for end users.

What are some common challenges faced by Senior Desktop Support Analysts, and how can they be managed effectively?

Senior Desktop Support Analysts often encounter complex technical issues that require quick diagnosis and resolution, especially when supporting executive-level staff or managing high-priority incidents. They may also need to balance multiple support tickets simultaneously while maintaining high customer satisfaction. Effective time management, clear communication, and continuously updating technical knowledge are key strategies for managing these challenges. Collaborating closely with IT teams and documenting solutions also helps streamline recurring issues and supports overall team efficiency.

What is the difference between Senior Desktop Support Analyst vs Desktop Support Technician?

AspectSenior Desktop Support AnalystDesktop Support Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst (entry-level certifications)
Work EnvironmentCorporate IT departments, enterprise environments, help desk teamsHelp desks, small business IT support, on-site troubleshooting
ResponsibilitiesAdvanced troubleshooting, user training, system upgrades, mentorshipBasic hardware/software support, issue resolution, user assistance

The Senior Desktop Support Analyst typically handles more complex issues, provides mentorship, and works in larger enterprise environments. In contrast, the Desktop Support Technician focuses on basic support tasks and troubleshooting. Both roles require similar certifications but differ in scope and experience level.

More about Senior Desktop Support Analyst jobs
What cities are hiring for Senior Desktop Support Analyst jobs? Cities with the most Senior Desktop Support Analyst job openings:
What are the most commonly searched types of Desktop Support Analyst jobs? The most popular types of Desktop Support Analyst jobs are:
What states have the most Senior Desktop Support Analyst jobs? States with the most job openings for Senior Desktop Support Analyst jobs include:
What job categories do people searching Senior Desktop Support Analyst jobs look for? The top searched job categories for Senior Desktop Support Analyst jobs are:
Senior Desktop Support Analyst jobs near you
Infographic showing various Senior Desktop Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $83,590 per year, or $40.2 per hour.
Desktop Support Analyst

Desktop Support Analyst

DCM Services LLC

Columbia, SC • On-site

$50K - $60K/yr

Full-time

Posted 10 days ago

Job description

Desktop Support Analyst
Full-time Non-Exempt Bonus Eligible
About DCM Services
DCM Services, LLC is a receivables management company that partners with organizations to deliver responsive, relationship-focused support to their customers. As part of our IT Infrastructure team, we're looking for a Desktop Support Analyst who takes pride in keeping people productive and technology running smoothly. We invest in our team members' growth, offer a collaborative, supportive work environment, and are proud to offer performance-based bonus eligibility for this role.
About the Role
The Desktop Support Analyst is a key member of our IT Infrastructure team, responsible for delivering responsive, high-quality end-user support across hardware, software, and technology systems. You'll help ensure a productive, well-supported workforce by resolving issues efficiently, maintaining systems proactively, and building strong relationships with end users. This role calls for technical proficiency, strong communication skills, and a service-first mindset.
What You'll Do
  • Endpoint Deployment & Lifecycle Management: Image, configure, package, and deploy workstations and laptops for new hires and equipment refreshes, both on-site and remotely. Maintain accurate inventory of hardware assets including laptops, workstations, docking stations, headsets, power supplies, and peripherals. Support onboarding, transfers, leaves of absence, and terminations.
  • Break/Fix & Remote Support: Diagnose and resolve hardware, software, printer, and conference room technology issues in person and via remote support tools (TeamViewer).
  • Patch Management & Application Deployment: Manage and execute endpoint patching and software deployment using WSUS, Intune, and PDQ Deploy. Deploy and maintain applications including Microsoft 365 (including Visio), FACS Workstation, CT Term, Filebound, LiveVox, Outlook/Exchange, and CrowdStrike.
  • Identity & Access Management: Administer Active Directory users, security groups, distribution groups, and Group Policy; perform password resets and account management. Manage cloud identity via Microsoft 365 Admin Center, Exchange Online, and Teams Admin.
  • Mobile Device Management: Enroll, configure, and support mobile devices through Microsoft Intune MDM/MAM.
  • Printer & Peripheral Management: Maintain the printer fleet, including consumables coordination with Loffler and proper handling of spent toner cartridges.
  • Ticketing & Queue Management: Monitor, triage, and resolve tickets in the ServiceNow queue with timely updates and follow-up communication.
  • Security & Compliance: Conduct regular CrowdStrike Falcon reviews and escalate security findings.
  • Documentation & Knowledge Sharing: Create and maintain technical documentation, work instructions, and knowledge base articles.
  • Continuous Improvement: Identify opportunities for process improvement, automation, and workflow optimization.

Requirements
What You'll Bring
  • 2+ years of experience in desktop support, helpdesk, or IT support in a professional environment.
  • Hands-on experience with Windows 10/11 endpoint management, configuration, and troubleshooting.
  • Working knowledge of Active Directory, Group Policy, Exchange (on-prem and online), and Microsoft 365 administration.
  • Experience with MDM platforms such as Microsoft Intune.
  • Familiarity with patch management tools (WSUS, PDQ Deploy) and software deployment best practices.
  • Experience with remote support tools such as TeamViewer or equivalent.
  • Exposure to ITSM/ticketing platforms; ServiceNow experience preferred.
  • Familiarity with endpoint security tools; CrowdStrike experience a plus.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
  • Strong customer service orientation with a patient, professional, solution-focused approach.
  • Highly organized with strong attention to detail; able to manage multiple priorities in a fast-paced environment.
  • Self-motivated, accountable, and a collaborative team player.
Education
  • Associate's or technical degree in Information Technology, Computer Science, or a related field - or equivalent hands-on experience.
  • Certifications such as CompTIA A+, Network+, Microsoft MD-102/MS-900, or ITIL Foundation are a plus.
Physical & Work Requirements
  • Ability to lift and move equipment up to 40 lbs.
  • Ability to work effectively both independently and as part of a team, with strong time management and the ability to meet deadlines with minimal supervision.

#DCMHP1
Salary Description
$50,000 to $60,000

Apply