ZipRecruiter

Log In

1

Senior Desktop Support Analyst Jobs (NOW HIRING)

ASCENDING

Sr. Desktop Support

New York, NY · On-site

Sr. Help Desk Engineer Mid-Town Manhattan, NY (100% onsite) 3-6 Month contract Job Overview: We are ... Provide Tier 2/3 support for desktop hardware/software issues, escalating as needed * Collaborate ...

DYOPATH

Desktop Support Analyst II

Tucson, AZ · On-site

$25/hr

Join DYOPATH as a Desktop Support Analyst II Are you passionate about solving advanced technical issues and delivering exceptional end-user support? DYOPATH is seeking a Desktop Support Analyst II ...

Harriscomputer

Desktop Support Analyst

York, ME · On-site

$50K - $52K/yr

Desktop Support Analyst Location: York Hospital, York, Maine (On-site) Department: Information Technology Overview The Desktop Support Analyst provides crucial second-line support as a key member of ...

Harris

Desktop Support Analyst

York, ME · On-site

$50K - $52K/yr

Desktop Support Analyst Location: York Hospital, York, Maine (On-site) Department: Information Technology Overview The Desktop Support Analyst provides crucial second-line support as a key member of ...

ASCENDING LLC

Sr. Desktop Support

Manhattan, NY · On-site

Sr. Help Desk Engineer Mid-Town Manhattan, NY (100% onsite) 3-6 Month contract Job Overview: We are ... Provide Tier 2/3 support for desktop hardware/software issues, escalating as needed * Collaborate ...

Harris

Desktop Support Analyst

York, ME · On-site

$50K - $52K/yr

Desktop Support Analyst Location: York Hospital, York, Maine (On-site) Department: Information Technology Overview The Desktop Support Analyst provides crucial second-line support as a key member of ...

Humetis Group

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months) Position Overview We are seeking an experienced Desktop Support Analyst to join our IT Support team in Big Rapids, MI.

EROS Technologies, Inc.

Desktop Support Analyst

Sunnyvale, CA · On-site

$27.25 - $36.75/hr

Job Title: - Desktop Support Analyst (513708) Location: - Sunnyvale, CA (94085) Duration: - 1 Year - The Desktop Support Analyst is responsible for installing, configuring, troubleshooting, and ...

Altera Digital Health

Desktop Support Analyst

York, ME · On-site

$50K - $52K/yr

Desktop Support Analyst Location: York Hospital, York, Maine (On-site) Department: Information Technology Overview The Desktop Support Analyst provides crucial second-line support as a key member of ...

DYOPATH

Desktop Support Analyst I

Nashville, TN · On-site

$19/hr

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Desktop Support Analyst I who ...

ASCENDING LLC

Sr. Desktop Support

Manhattan, NY · On-site

Sr. Help Desk Engineer Mid-Town Manhattan, NY (100% onsite) 3-6 Month contract Job Overview: We are ... Provide Tier 2/3 support for desktop hardware/software issues, escalating as needed * Collaborate ...

University of Miami

Sr. Desktop Support Technician

Miami, FL · On-site

$19.25 - $24.75/hr

The Senior Desktop Support Technician provides technical user advice and support to faculty, staff ... Ability to analyze,organizeand prioritize work under pressure while meeting deadlines. * Ability to ...

Altera Digital Health

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing onsite support to a major healthcare organization in New Jersey. Location: Primarily onsite in Elizabeth ...

next page

Showing results 1-20

People also search for

All JobsSenior Desktop Support Analyst Jobs

Senior Desktop Support Analyst information

See salary details

$25.5K

$83.6K

$138.5K

How much do senior desktop support analyst jobs pay per year?

As of May 28, 2026, the average yearly pay for senior desktop support analyst in the United States is $83,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $91,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Desktop Support Analyst, and why are they important?

To excel as a Senior Desktop Support Analyst, you need in-depth knowledge of operating systems, hardware troubleshooting, network fundamentals, and typically an associate degree or equivalent experience in IT. Familiarity with ticketing systems, remote support tools, Active Directory, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong problem-solving abilities, effective communication, and customer service orientation distinguish top performers in this role. These skills ensure prompt resolution of technical issues, minimal downtime, and a positive experience for end users.

What are some common challenges faced by Senior Desktop Support Analysts, and how can they be managed effectively?

Senior Desktop Support Analysts often encounter complex technical issues that require quick diagnosis and resolution, especially when supporting executive-level staff or managing high-priority incidents. They may also need to balance multiple support tickets simultaneously while maintaining high customer satisfaction. Effective time management, clear communication, and continuously updating technical knowledge are key strategies for managing these challenges. Collaborating closely with IT teams and documenting solutions also helps streamline recurring issues and supports overall team efficiency.

What are Senior Desktop Support Analysts?

Senior Desktop Support Analysts are IT professionals responsible for providing advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues escalated from junior support staff, perform troubleshooting, and ensure that end-users experience minimal downtime. In addition to resolving technical problems, they may also assist in training staff, maintaining IT documentation, and implementing system upgrades. Their expertise helps keep business operations running smoothly by resolving IT-related issues efficiently.

What is the difference between Senior Desktop Support Analyst vs Desktop Support Technician?

AspectSenior Desktop Support AnalystDesktop Support Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst (entry-level certifications)
Work EnvironmentCorporate IT departments, enterprise environments, help desk teamsHelp desks, small business IT support, on-site troubleshooting
ResponsibilitiesAdvanced troubleshooting, user training, system upgrades, mentorshipBasic hardware/software support, issue resolution, user assistance

The Senior Desktop Support Analyst typically handles more complex issues, provides mentorship, and works in larger enterprise environments. In contrast, the Desktop Support Technician focuses on basic support tasks and troubleshooting. Both roles require similar certifications but differ in scope and experience level.

More about Senior Desktop Support Analyst jobs
What cities are hiring for Senior Desktop Support Analyst jobs? Cities with the most Senior Desktop Support Analyst job openings:
What are the most commonly searched types of Desktop Support Analyst jobs? The most popular types of Desktop Support Analyst jobs are:
What states have the most Senior Desktop Support Analyst jobs? States with the most job openings for Senior Desktop Support Analyst jobs include:
What job categories do people searching Senior Desktop Support Analyst jobs look for? The top searched job categories for Senior Desktop Support Analyst jobs are:
Senior Desktop Support Analyst jobs near you
Infographic showing various Senior Desktop Support Analyst job openings in the United States as of May 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $83,590 per year, or $40.2 per hour.
Senior Desktop Support - 8 roles

Senior Desktop Support - 8 roles

Tanisha Systems

Boston, MA

Other

Posted 26 days ago

Job description

Position: Senior Desktop Support- 8 positions Hourly Pay Rate: Market-Negotiable for right candidate Location: MA-Boston-133 Brookline Ave -02215 Duration: Long term NOTE: Need profiles who are within 30min driving distance from this client location, pls share full address along with submission. Also candidate need to have their own vehicle and ready to travel 30-35 mil radius from client address to different location. This position requires rotation shift, candidate must agree to do that .

Job Description Senior Desktop Support provides on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT. Primary Responsibilities: Provide day-to-day IT support operations at clinical locations using the ServiceNow ticketing system which includes traveling on site to clinics. Provide support for end-user experience - such as onboarding, technical installation of hardware, answering technical questions and following up with users.

IT Support for any escalations from a clinical location. Diagnose, troubleshoot, and resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), replacing parts as required. Adapt to new technologies, process new information and help customers through technological changes.

Improves and implements procedures as needed and/or assigned. Assist the clinical staff by maintaining IT readiness for day-to-day operations. Management of IT assets including o Receiving large orders of equipment o Manage assets at current storage locations.

o Daily shipping of devices to locations on demand o Managing shipping and returns of assets from remote staff. Support project work which includes but not limited to the following: o New product Rollouts o Department moves and buildouts. o Refresh of Desktop IT equipment.

Provide training and directions to other Desktop members as needed. o Provide feedback on staff to management. Desktop Support provide technical support to the enterprise.

This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution. - Support Remote and Work-From-Home Staff - Be proficient in oral and written communication - Have skills in data analysis and solution development - Effective time and resource management - Strong deductive skills for system analysis and problem-solving - Ability to manage multiple activities - Advanced proficiency with Microsoft Office, Windows OS, Client hardware, and related technologies. - Analyzes and investigate complex IT issues as they arise -In-depth knowledge of PC hardware and peripherals.

- Experience with Windows OS, Imaging, Active Directory, Exchange, VPNs, Citrix, Data Migration.

Apply