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Senior Desktop Support Analyst Jobs (NOW HIRING)

Essel

Senior Desktop Support

Menlo Park, CA · On-site

$23.75 - $30.25/hr

We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step? * * Update and maintain technology ...

Addison Group

Senior Desktop Analyst

Oklahoma City, OK · Remote

$26 - $28/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Role: Senior Desktop Support Technician Position Type: Contract Location: Oklahoma City, OK (100 ... Strong troubleshooting and root cause analysis abilities * Comfortable supporting both routine ...

ITBrainiac Inc

Sr. Desktop Analyst

Chicago, IL · On-site

$24 - $32.25/hr

Onsite role - Urgent client needs Sr. Desktop Analyst Sr. Desktop Analyst Chicago, IL 12-24+ Months ... Document procedures to support scanning documents from multifunction copiers to email. * Document ...

New

Programmers.io

Senior Desktop Support

Boston, MA · On-site

Senior Desktop Support provides on-site IT support for providers and practice managers in a ... analysis and resolution. - Support Remote and Work-From-Home Staff - Be proficient in oral and ...

Programmers.io

Senior Desktop Support

Boston, MA · On-site

Senior Desktop Support provides on-site IT support for providers and practice managers in a ... analysis and resolution. - Support Remote and Work-From-Home Staff - Be proficient in oral and ...

GuideIT

Sr. Desktop Support Analyst-Tulsa, OK

Tulsa, OK · On-site

$21.25 - $28.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are currently looking for a Senior Desktop Support Analyst to join our EUS/EUC team supporting customers in the Tulsa, OK area. This role is on-site - only local candidates will be considered.

New

PIH Health

Desktop Support Analyst - Senior

Whittier, CA · On-site

$33.35 - $56.95/hr

The Desktop support analyst - Senior role is the first point of contact for internal customers facing technical issues. This role assists users who contact the Service Desk with incidents and service ...

TOMORROW HIRE

Sr. Desktop Support Tech 2

Richmond, VA · On-site

$12 - $32/hr

Job Title : Sr. Desktop Support Tech 2 Work Type : Onsite Location : Richmond, VA Start Date : 08 ... Run reports and analyze recurring technical issues and user complaints * Identify trends and ...

K&L Gates

Senior Desktop Support Specialist

Washington, DC · On-site

$80K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a member of the K&L Gates Information Technology Department, the Senior Desktop Support Analyst provides support for a group of offices per the assigned region. Ownership of problems from ...

EROS Technologies, Inc.

Desktop Support Analyst

Sunnyvale, CA · On-site

$27.25 - $36.75/hr

Job Title: - Desktop Support Analyst (513708) Location: - Sunnyvale, CA (94085) Duration: - 1 Year - The Desktop Support Analyst is responsible for installing, configuring, troubleshooting, and ...

LaBine and Associates

Senior Desktop Support

Adams, MA · On-site

Technical Support Analyst (Help Desk & Systems Support) Join a Growing Team Supporting Critical ... Support Microsoft Windows desktop and server environments * Monitor, document, track, and resolve ...

LaBine and Associates

Senior Desktop Support

Adams, MA · On-site

Technical Support Analyst (Help Desk & Systems Support) Join a Growing Team Supporting Critical ... Support Microsoft Windows desktop and server environments * Monitor, document, track, and resolve ...

LaBine and Associates

Senior Desktop Support

Adams, MA · On-site

Technical Support Analyst (Help Desk & Systems Support) Join a Growing Team Supporting Critical ... Support Microsoft Windows desktop and server environments * Monitor, document, track, and resolve ...

Humetis Group

Desktop Support Analyst

Big Rapids, MI · On-site

$20 - $26.75/hr

Desktop Support Analyst Location: Big Rapids, MI 49307 Type: Contract (6+ months) Position Overview We are seeking an experienced Desktop Support Analyst to join our IT Support team in Big Rapids, MI.

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Senior Desktop Support Analyst information

See salary details

$25.5K

$83.6K

$138.5K

How much do senior desktop support analyst jobs pay per year?

As of Aug 20, 2026, the average yearly pay for senior desktop support analyst in the United States is $83,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $91,000.00 per year, depending on experience, location, and employer.

What is a senior desktop support analyst?

Senior Desktop Support Analysts are IT professionals responsible for providing advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues escalated from junior support staff, perform troubleshooting, and ensure that end-users experience minimal downtime. In addition to resolving technical problems, they may also assist in training staff, maintaining IT documentation, and implementing system upgrades. Their expertise helps keep business operations running smoothly by resolving IT-related issues efficiently.

What are the key skills and qualifications needed to thrive as a senior desktop support analyst, and why are they important?

To excel as a Senior Desktop Support Analyst, you need in-depth knowledge of operating systems, hardware troubleshooting, network fundamentals, and typically an associate degree or equivalent experience in IT. Familiarity with ticketing systems, remote support tools, Active Directory, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong problem-solving abilities, effective communication, and customer service orientation distinguish top performers in this role. These skills ensure prompt resolution of technical issues, minimal downtime, and a positive experience for end users.

What are some common challenges faced by senior desktop support analysts, and how can they be managed effectively?

Senior Desktop Support Analysts often encounter complex technical issues that require quick diagnosis and resolution, especially when supporting executive-level staff or managing high-priority incidents. They may also need to balance multiple support tickets simultaneously while maintaining high customer satisfaction. Effective time management, clear communication, and continuously updating technical knowledge are key strategies for managing these challenges. Collaborating closely with IT teams and documenting solutions also helps streamline recurring issues and supports overall team efficiency.

What is the difference between Senior Desktop Support Analyst vs Desktop Support Technician?

AspectSenior Desktop Support AnalystDesktop Support Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst (entry-level certifications)
Work EnvironmentCorporate IT departments, enterprise environments, help desk teamsHelp desks, small business IT support, on-site troubleshooting
ResponsibilitiesAdvanced troubleshooting, user training, system upgrades, mentorshipBasic hardware/software support, issue resolution, user assistance

The Senior Desktop Support Analyst typically handles more complex issues, provides mentorship, and works in larger enterprise environments. In contrast, the Desktop Support Technician focuses on basic support tasks and troubleshooting. Both roles require similar certifications but differ in scope and experience level.

More about Senior Desktop Support Analyst jobs

What cities are hiring for Senior Desktop Support Analyst jobs?

Cities with the most Senior Desktop Support Analyst job openings:

What are the most commonly searched types of Desktop Support Analyst jobs?

The most popular types of Desktop Support Analyst jobs are:

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What job categories do people searching Senior Desktop Support Analyst jobs look for?

The top searched job categories for Senior Desktop Support Analyst jobs are:

Senior Desktop Support Analyst jobs near you
Infographic showing various Senior Desktop Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $83,590 per year, or $40.2 per hour.

Senior Desktop Support

Essel

Menlo Park, CA • On-site

$23.75 - $30.25/hr

Contractor

Re-posted 18 days ago

Job description

Start your career with Essel! We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step?

  • Job description:
  • Update and maintain technology knowledgebase with customer facing and internal troubleshooting documentation
  • Perform remote and on-site troubleshooting through efficient troubleshooting methodology
  • Test and deploy hardware and software solutions as part of new deployments, break-fix issues and move-add-change
  • Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions

Requirements

  • Interpersonal and customer facing skills
  • Proven experience as a Senior Desktop Support/ IT Technician
  • Trouble shooting complex technical problems Proven excellence in customer service, interpersonal and customer-facing skills
  • Troubleshooting with all different types issues
  • Experience with VDI, Microsoft, windows 10, virtual desktops, imaging workstations, deploying and troubleshooting break/fix hardware and peripherals

Apply