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Senior Desktop Support Analyst Jobs in Texas (NOW HIRING)

Catalyst Corporate Fede

Desktop Support Analyst II

Plano, TX · On-site

$21.75 - $29.25/hr

The Desktop Support Analyst II must have a high level of analytical ability and technical knowledge. Essential functions include being responsible for direct support of a desktop environment which ...

ARES Corporation

Desktop Support Analyst

Houston, TX · On-site

$22.25 - $29.75/hr

The Desktop Support Analyst plays a critical role in supporting all team members by delivering timely, high‑quality troubleshooting for desktop hardware, software, and mobile devices. The role ...

clarkmhc

Desktop Support Analyst

Flower Mound, TX · On-site

$21.25 - $28.75/hr

The primary function of this position is for desktop/laptop support, support of computer peripherals, analysis, design assistance and implementation of LAN, WAN, telecommunications, and email.

clarkmhc

Desktop Support Analyst

Flower Mound, TX · On-site

$21.25 - $28.75/hr

The primary function of this position is for desktop/laptop support, support of computer peripherals, analysis, design assistance and implementation of LAN, WAN, telecommunications, and email.

CareOne

Desktop Support Analyst - CS

Houston, TX · On-site

$22.25 - $29.75/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not limited to: * Identify, diagnose, and resolve Level 1 IT problems related to personal computer ...

CareOne

Desktop Support Analyst - CS

Houston, TX · On-site

$21 - $28/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not limited to: * Identify, diagnose, and resolve Level 1 IT problems related to personal computer ...

CareOne

Desktop Support Analyst - CS

Houston, TX

$21 - $28/hr

Now Hiring - Desktop Support Analyst - The Desktop Support Analyst will be responsible for, but not limited to: * Identify, diagnose, and resolve Level 1 IT problems related to personal computer ...

Walter P Moore

Desktop Support Analyst

Houston, TX

$22.25 - $29.75/hr

This Desktop Support role is a new position with our Corporate IT team, where results will matter ... Proven analytical and problem solving skills * Highly self-motivated and directed * Experience ...

Walter P Moore

Desktop Support Analyst

Houston, TX · On-site

$22.25 - $29.75/hr

Responsibilities This Desktop Support role is a new position with our Corporate IT team, where ... Proven analytical and problem solving skills * Highly self-motivated and directed * Experience ...

Walter P Moore

Desktop Support Analyst

Houston, TX · On-site

$22.25 - $29.75/hr

Responsibilities This Desktop Support role is a new position with our Corporate IT team, where ... Proven analytical and problem solving skills * Highly self-motivated and directed * Experience ...

CyrusOne

Associate Desktop Engineer

Dallas, TX · On-site

... developed by senior desktop engineering resources, this role supports Microsoft Intune ... Analyze recurring endpoint issues, validate completed changes, and recommend practical improvements ...

Oscar Health

Associate Desktop Engineer

Dallas, TX · On-site

... developed by senior desktop engineering resources, this role supports Microsoft Intune ... Analyze recurring endpoint issues, validate completed changes, and recommend practical improvements ...

AMSYS Talent

System Support Analyst

Houston, TX · On-site

Perform root cause analysis and implement long-term solutions for recurring issues. * Work with ... What We're Looking For * 5+ years of IT infrastructure or senior desktop support experience.

Zortech Solutions

Desktop Support

Waco, TX · On-site

Desktop Support * Key Responsibilities to include but are not limited to: * Deliver world-class ... Analytical and problem-solving abilities, with keen attention to detail * Self-motivated and ...

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Senior Desktop Support Analyst information

See Texas salary details

$23.8K

$77.9K

$129K

How much do senior desktop support analyst jobs pay per year?

As of Sep 1, 2026, the average yearly pay for senior desktop support analyst in Texas is $77,877.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,000.00 and $84,800.00 per year, depending on experience, location, and employer.

What is a senior desktop support analyst?

Senior Desktop Support Analysts are IT professionals responsible for providing advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues escalated from junior support staff, perform troubleshooting, and ensure that end-users experience minimal downtime. In addition to resolving technical problems, they may also assist in training staff, maintaining IT documentation, and implementing system upgrades. Their expertise helps keep business operations running smoothly by resolving IT-related issues efficiently.

What are the key skills and qualifications needed to thrive as a senior desktop support analyst, and why are they important?

To excel as a Senior Desktop Support Analyst, you need in-depth knowledge of operating systems, hardware troubleshooting, network fundamentals, and typically an associate degree or equivalent experience in IT. Familiarity with ticketing systems, remote support tools, Active Directory, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly expected. Strong problem-solving abilities, effective communication, and customer service orientation distinguish top performers in this role. These skills ensure prompt resolution of technical issues, minimal downtime, and a positive experience for end users.

What are some common challenges faced by senior desktop support analysts, and how can they be managed effectively?

Senior Desktop Support Analysts often encounter complex technical issues that require quick diagnosis and resolution, especially when supporting executive-level staff or managing high-priority incidents. They may also need to balance multiple support tickets simultaneously while maintaining high customer satisfaction. Effective time management, clear communication, and continuously updating technical knowledge are key strategies for managing these challenges. Collaborating closely with IT teams and documenting solutions also helps streamline recurring issues and supports overall team efficiency.

What is the difference between Senior Desktop Support Analyst vs Desktop Support Technician?

AspectSenior Desktop Support AnalystDesktop Support Technician
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), HDI Support Center AnalystCompTIA A+, HDI Support Center Analyst (entry-level certifications)
Work EnvironmentCorporate IT departments, enterprise environments, help desk teamsHelp desks, small business IT support, on-site troubleshooting
ResponsibilitiesAdvanced troubleshooting, user training, system upgrades, mentorshipBasic hardware/software support, issue resolution, user assistance

The Senior Desktop Support Analyst typically handles more complex issues, provides mentorship, and works in larger enterprise environments. In contrast, the Desktop Support Technician focuses on basic support tasks and troubleshooting. Both roles require similar certifications but differ in scope and experience level.

What are the most commonly searched types of Desktop Support Analyst jobs in Texas?

The most popular types of Desktop Support Analyst jobs in Texas are:

What are popular job titles related to Senior Desktop Support Analyst jobs in Texas?

For Senior Desktop Support Analyst jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Senior Desktop Support Analyst jobs in Texas look for?

The top searched job categories for Senior Desktop Support Analyst jobs in Texas are:

What cities in Texas are hiring for Senior Desktop Support Analyst jobs?

Cities in Texas with the most Senior Desktop Support Analyst job openings:

Senior Desktop Support Analyst jobs near you
Infographic showing various Senior Desktop Support Analyst job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $77,877 per year, or $37.4 per hour.

Desktop Support Analyst

Irving, TX • On-site

Pyramid Consulting, Inc
See more jobs at Pyramid Consulting, Incexternal

Full-time

Re-posted 26 days ago

Job description

Job Summary:
Pyramid Consulting, Inc. is seeking a talented Desktop Support Analyst for a long-term contract opportunity. The role involves providing front-line technical support to end users, troubleshooting hardware and software issues, and resolving service tickets in a timely manner.
Responsibilities:
• Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
• They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to provided SLA’s.
• Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
• Ability to support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.
• Provide exceptional customer service in person, via phone and email as necessary.
• Resolve help desk issues including troubleshooting hardware and software issues.
Qualifications:
Required:
• 3-5 years of experience troubleshooting desktop computing environments (hardware, Windows operating system, networking)
• 3-5 years of experience with Google Sheets
• Efficient time management skills to prioritize and track multiple tasks
• Associates degree in the IT field or equivalent work experience required
Preferred:
• Experience working in At Your Service
• Technical certifications such as Comptia A+, Comptia Net+ desired
Company:
Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets. Founded in 1996, the company is headquartered in Alpharetta, USA, with a team of 5001-10000 employees. The company is currently Late Stage.

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