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Remote Desktop Support Manager Jobs in Kansas (NOW HIRING)

HungerRush

Manager, Technical Support

Overland Park, KS · On-site +1

The Technical Support Manager will communicate company goals, best practices, deadlines as well as ... Has experience working in a remote environment. * Experience in Point-of-Sale hardware and software ...

HMG Careers

Remote Sales Manager

Olathe, KS · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Manager Remote

Overland Park, KS · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Manager

Kansas City, KS · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Manager

Oaklawn, KS · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Manager

Overland Park, KS · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Manager Remote

Olathe, KS · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Manager Remote

Wichita, KS · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Manager Remote

Oaklawn, KS · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Manager Remote

Topeka, KS · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Manager Remote

Kansas City, KS · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Manager

KS · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

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All JobsDesktop Support JobsRemote Desktop Support Manager JobsRemote Desktop Support Manager Jobs in Kansas

Remote Desktop Support Manager information

What is the difference between Remote Desktop Support Manager vs Remote Desktop Support Technician?

AspectRemote Desktop Support ManagerRemote Desktop Support Technician
CertificationsCompTIA A+, HDI Support Center Analyst, ITILCompTIA A+, Microsoft Certified: Modern Desktop Administrator
Work EnvironmentSupervises support teams, manages workflows, oversees support operationsProvides technical support, troubleshoots remote desktop issues, assists end-users
Industry UsageIT support departments, managed service providersIT help desks, technical support centers

The Remote Desktop Support Manager oversees support teams and manages remote desktop support operations, requiring leadership skills and certifications. In contrast, the Remote Desktop Support Technician focuses on providing direct technical assistance to users. Both roles are essential in IT support environments, but they differ mainly in responsibilities and scope.

What are some common challenges faced by remote desktop support managers and how can they be addressed?

Remote Desktop Support Managers often encounter challenges such as coordinating a geographically dispersed team, ensuring consistent service quality, and managing complex technical issues remotely. To address these, it is important to establish clear communication channels, utilize centralized ticketing systems, and provide regular training for the support staff. Additionally, fostering a collaborative culture and leveraging remote monitoring tools can help maintain productivity and quickly resolve user issues.

What are the key skills and qualifications needed to thrive as a remote desktop support manager?

To thrive as a Remote Desktop Support Manager, you need expertise in IT support, troubleshooting, and remote desktop administration, often backed by a degree in computer science or related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools (such as TeamViewer, Remote Desktop Services, or Citrix), ticketing systems, and security protocols is typically required. Strong leadership, communication, and problem-solving skills help you effectively guide teams and resolve client issues. These skills and qualities are crucial for ensuring efficient remote support operations, high user satisfaction, and secure IT environments.

What does a remote desktop support manager do?

A Remote Desktop Support Manager oversees a team responsible for providing technical assistance to users remotely, primarily through remote desktop tools. Their duties include managing support staff, ensuring timely resolution of IT issues, maintaining service quality, and implementing best practices for remote troubleshooting. They also collaborate with other IT departments to streamline processes and may be involved in training and development of support personnel. The goal is to ensure users can access help quickly and efficiently, minimizing downtime and technical disruptions.
What are popular job titles related to Remote Desktop Support Manager jobs in Kansas? For Remote Desktop Support Manager jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Manager jobs in Kansas look for? The top searched job categories for Remote Desktop Support Manager jobs in Kansas are:
What cities in Kansas are hiring for Remote Desktop Support Manager jobs? Cities in Kansas with the most Remote Desktop Support Manager job openings:
Remote Desktop Support Manager jobs near you

Manager, Technical Support

HungerRush

Overland Park, KS • On-site, Remote

Full-time

Posted 21 days ago

Job description

Who We Are
HungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business. Learn more at www.hungerrush.com
Job Summary
The Technical Support Manager is responsible for managing and motivating a team of Technical Support Specialists handling inbound calls and emails on a 24 hour, 7 days a week schedule. The Technical Support Manager will communicate company goals, best practices, deadlines as well as provide feedback to direct reports for continued improvement and training.
Technical Support Manager Job Duties:
Leadership and Associate Management (40%)
  • Manages a team of Technical Support Specialists that provide quality customer service, including interactions with customers, answering customer inquiries, and effectively handling customer complaints.
  • Monitor and evaluate Technical Support Specialists' performance through auditing Zendesk communication, providing learning opportunities, and taking corrective action when necessary.
  • Assist in developing strategies to promote adherence to company regulations and performance goals as well as creating policies and SOPs for the Technical Support group.
  • Provide coverage to the team on days the team is short-staffed or needs extra assistance. Including weekends and holidays.
  • Manages the scheduling and time off requests of the group to fit within coverage and staffing requirements. Approve hours worked for assigned associates at the end of each payroll cycle.

Coaching and Development (40%)
  • Assist in resolving complex customer issues and escalations, ensuring timely and effective resolution of technical problems and inquiries.
  • Conduct team meetings and 1-1's to update members on best practices, changes in SOP, and continuing expectations.
  • Coordinate training sessions and ongoing development programs for Technical Support Specialists to enhance their skills and knowledge.

Adaptability (10%)
  • Identify opportunities to streamline workflows through technology.
  • Continuously evaluate support processes, identify inefficiencies, and propose and implement improvements to enhance operational efficiency and customer satisfaction.
  • Oversee incident management to handle high-impact incidents and maintain a high level of customer satisfaction during challenging times.

Communication (10%)
  • Collaborate with other departments and teams to prioritize and communicate customer needs for continuous improvement.
  • Collaborate with Human Resources to recruit, hire, and retain effective support personnel.

Technical Support Manager Required Skills and Qualifications:
  • Minimum of 5+ years in a role within a similar environment.
  • Extensive knowledge of Technical Support procedures and principles.
  • Experience working in a contact center environment.
  • Knowledge in working with CRM and SaaS software applications.
  • Demonstrated ability to multitask with precision and accuracy.
  • Ability to work within a team environment and adapt to frequent change
  • Must be organized and have strong time management skills- to include schedule development
  • Ability to promptly answer service-related emails, phone calls, and other forms of communication
  • Schedule flexibility; weekends required.

Technical Support Manager Preferred Skills and Qualifications:
  • Associates degree or two years college
  • Has experience working in a remote environment.
  • Experience in Point-of-Sale hardware and software troubleshooting, analysis & resolution
  • Restaurant experience
  • Self-Motivation/Motivational Skills
  • Strong Relationship Building
  • Excellent oral, written, and interpersonal abilities
  • Consistent work ethic and reliability

Additional Information
This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position.
Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.
HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.

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