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Entry Level It Help Desk Jobs in Kansas (NOW HIRING)

Lyons USD 405

IT Assistant

Lyons, KS · On-site

$15.50 - $21.25/hr

This is an entry level position within USD 405 Information Technology department. In addition to ... maintain help desk tickets for assistance and offer support by training individuals as well as ...

GSP MARKETING TECHNOLOGIES

IT Technical Support

Lenexa, KS · On-site

$20.25 - $27.75/hr

Knowledge of help desk operations and technology support. * Advanced knowledge of Windows based ... Must be able to explain complex information in a way that fosters understanding both in groups and ...

GSP Marketing Technologies

IT Technical Support

Lenexa, KS

$20.25 - $27.75/hr

Knowledge of help desk operations and technology support. * Advanced knowledge of Windows based ... Must be able to explain complex information in a way that fosters understanding both in groups and ...

AllSTEM Connections

IT Contractor

Topeka, KS · On-site

$58K/yr

We are seeking a detail-oriented and versatile IT Contractor to assist with a comprehensive systems ... Proven experience in a Help Desk or Desktop Support role. • Technical Skills: Familiarity with ...

Lyons Unified School District 405

IT Assistant

Lyons, KS · On-site

$15.50 - $21.25/hr

This is an entry level position within USD 405 Information Technology department. In addition to ... maintain help desk tickets for assistance and offer support by training individuals as well as ...

GSP Companies

IT Technical Support

Lenexa, KS · On-site

$20.25 - $27.75/hr

Knowledge of help desk operations and technology support. * Advanced knowledge of Windows based ... Must be able to explain complex information in a way that fosters understanding both in groups and ...

Advantage Tech

Service Desk Technician

Olathe, KS · On-site

Advantage Tech is looking for a Service Desk person for our Olathe, KS client. You will be helping ... Open and/or close work orders (via IT Service Desk software) on each call received. * Escalate ...

Advantage Tech

Service Desk Technician

Olathe, KS

$20/hr

Advantage Tech is looking for a Service Desk person for our Olathe, KS client. You will be helping ... Open and/or close work orders (via IT Service Desk software) on each call received. * Escalate ...

Dexian DISYS

Service Desk Analyst

Topeka, KS · On-site

$20 - $25/hr

Exposure to enterprise IT support in a large corporate environment (utility experience is a plus ... help everyone achieve their ambitions and goals. To learn more, please visit . Dexian is an Equal ...

iQuasar LLC

Paid time off iQuasar is seeking to fill the Help Desk Support Specialist position in Fort ... At iQuasar, we strive to provide the next generation of cutting-edge technologies. Our growth means ...

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All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Kansas

Entry Level It Help Desk information

See Kansas salary details

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How much do entry level it help desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entry level it help desk in Kansas is $20.65, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.17 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What are the most commonly searched types of It Help Desk jobs in Kansas?

The most popular types of It Help Desk jobs in Kansas are:

What are popular job titles related to Entry Level It Help Desk jobs in Kansas?

For Entry Level It Help Desk jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Entry Level It Help Desk jobs in Kansas look for?

The top searched job categories for Entry Level It Help Desk jobs in Kansas are:

What cities in Kansas are hiring for Entry Level It Help Desk jobs?

Cities in Kansas with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, 1% Temporary, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $42,946 per year, or $20.6 per hour.

IT Support Specialist

City of Overland Park

Overland Park, KS • On-site

Full-time

Posted 19 days ago

Key responsibilities

  • Performs installation, diagnosis, repair, maintenance, upgrading, and disposal of computer hardware, software, and peripheral devices according to City policy.

  • Assists in preparing equipment replacements and software upgrades, documents progress, and recommends hardware and software deployments for City workstations.

  • Uses the Help Desk database to receive work assignments, update progress, and report on all performed work.

City Of Overland Park rating

9.0

Company rating: 9.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

100th of 856 rated public administrative organizations

Job description

The City of Overland Park has a full-time IT Support Specialist position available in the Information Technology Department.
SUMMARY:
Performs a wide variety of general maintenance and technical tasks (from least to more complex) in the support and maintenance of computers, laptops, tablets, mobile data terminals (MDT), printers, scanners, monitors, software applications, smart phones and peripheral devices to include installing, diagnosing, repairing, maintaining, and upgrading and disposing of computer systems hardware, software, and peripheral devices according to City policy. Assists in maintaining an adequate spare parts inventory of systems, subsystems, and component parts used in repair work. Assists in the preparation of equipment replacement and software upgrades or installations. May interface with vendors, support groups and others in the maintenance, service, implementation, problem-solving of computer-related hardware, software, and/or audio/visual systems. Uses the Help Desk database to get work assignments and priorities. Updates the Help Desk database to report progress for all work performed. Answers Help Desk calls as required. Supports technology at Council and Committee meetings. Participates in on-call rotation as required.
RESPONSIBILITIES:
  • Performs a wide variety of general maintenance and technical tasks to include installing, diagnosing, repairing, maintaining, and upgrading and disposing of computer systems hardware, software, and peripheral devices according to City policy.
  • Assists in the preparation of equipment replacement and software upgrades or installations. Documents and reports progress of hardware replacement, software installations and special projects. Recommends, tests, and deploys hardware and software for City workstations.
  • Responsible for accurately reporting inventory moves, additions, and deletions. Assists in maintaining an adequate spare parts inventory of system, subsystems, and component parts used in repair work.
  • Keeps current on new technologies, industry best practices, and latest solutions to hardware and software malfunctions and communicates solutions and/or trains and guides co-workers. May interface with vendors, support service groups, and fleet maintenance in the maintenance, service, recommendation, implementation, problem-solving and/or purchase of computer and/or audio/video systems.
  • Ensures that all audio/visual equipment is in proper working condition and provides assistance in the use of this equipment during all Council meetings and other special meetings as required.
  • Answers Help Desk calls as required. Uses the Help Desk database to get work assignments and priorities. Updates the Help Desk database to report progress for all work performed.
  • Supports technology at Council and Committee meetings. Participates in on-call rotation as required.
  • Performs other duties as assigned.
  • The employee must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with peers, subordinates, supervisors, customers, vendors and any other persons or organization with whom interaction is required to accomplish work and employer goals.
  • The employee must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.

REQUIREMENTS:
EDUCATION & SPECIAL LICENSE(S)/CERTIFICATIONS:
  • Associates degree in computer science, or a related field, or an equivalent combination of formal education and work experience.
  • Must have a valid driver's license and maintain an insurable driving record.
  • Access to the Kansas Criminal Justice Information System (KCJIS) may be required, so the following KCJIS requirements apply: must be at least 18 years of age; must not have been convicted of a felony; must not have been convicted of a serious misdemeanor; and must not have an arrest history the nature and severity of which warrant disqualification.

EXPERIENCE:
  • Three years of experience in general maintenance of computer systems and peripheral equipment.
  • Must also have a working knowledge of PC operating systems, wireless connectivity, digital video recording and office productivity software used by the City or an equivalent level of experience.

SKILLS:
  • Personal computer skills.
  • Problem solving.
  • Basic math concepts.
  • Good oral and written communication skills.
  • Reading.
  • Good listening and organizational skills.
  • Tact and diplomacy.
  • Teamwork Skills.

MENTAL REQUIREMENTS:
  • Work independently.
  • Ability to prioritize work.
  • Ability to analyze basic problems and recommend possible solutions.
  • Alpha and numeric recognition.
  • Abstract and logical reasoning.
  • Decision making ability.
  • Ability to adapt to a changing environment .

PHYSICAL REQUIREMENTS:
  • Ability to make and receive phone calls.
  • Ability to lift approx. 50 lbs. and transport 25 feet.
  • Ability to distinguish colors.
  • Hand and eye coordination adequate for data entry.
  • Visual stamina and acuity adequate to review alpha/numeric data and to spend long periods looking at computer screens.
  • Ability to operate a city vehicle.

SUPERVISORY RESPONSIBILITY (Direct & Indirect):
  • None.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
No City residency requirement.
Must successfully pass a background check, drug screen, physical exam and essential functions test.
Normal Work Hours: 8:00 a.m.-5:00 p.m., Mon.-Fri.
Salary Range - GRADE C: $48,671.00 - $64,984.18
Application Deadline: Open until filled
Benefits: Full-time
All applicants must be legally eligible to work in the United States and proof of eligibility must be provided if selected for hire.
EO/M/F/D/V

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