Lenexa, KS · Hybrid
$55K - $75K/yr
... Provider (MSP) environment - Advanced knowledge of IT and cybersecurity concepts - Strong ... First contact close rate of 75% * 8 tickets closed per business day Identify and propose at least ...
Lenexa, KS · Hybrid
$55K - $75K/yr
... Provider (MSP) environment - Advanced knowledge of IT and cybersecurity concepts - Strong ... First contact close rate of 75% * 8 tickets closed per business day Identify and propose at least ...
Lenexa, KS · On-site
$55K - $75K/yr
... Provider (MSP) environment - Advanced knowledge of IT and cybersecurity concepts - Strong ... First contact close rate of 75% * 8 tickets closed per business day Identify and propose at least ...
Lenexa, KS · On-site
$55K - $75K/yr
... Provider (MSP) environment - Advanced knowledge of IT and cybersecurity concepts - Strong ... First contact close rate of 75% * 8 tickets closed per business day Identify and propose at least ...
Lenexa, KS · Hybrid
$55K - $75K/yr
... Provider (MSP) environment - Advanced knowledge of IT and cybersecurity concepts - Strong ... First contact close rate of 75% * 8 tickets closed per business day Identify and propose at least ...
Lenexa, KS · Hybrid
$55K - $75K/yr
... Provider (MSP) environment - Advanced knowledge of IT and cybersecurity concepts - Strong ... First contact close rate of 75% * 8 tickets closed per business day Identify and propose at least ...
Help Desk I Specialist Be the person who makes someone's day easier. Are you the kind of person who ... Day shift with occasional after-hours support as needed Apply Today If you enjoy technology ...
Help Desk I Specialist Be the person who makes someone's day easier. Are you the kind of person who ... Day shift with occasional after-hours support as needed Apply Today If you enjoy technology ...
Topeka, KS · On-site
$16 - $18/hr
Help Desk I Specialist Be the person who makes someone's day easier. Are you the kind of person who ... Day shift with occasional after-hours support as needed Apply Today If you enjoy technology ...
Quick apply
Topeka, KS · On-site
$16 - $18/hr
Help Desk I Specialist Be the person who makes someone's day easier. Are you the kind of person who ... Day shift with occasional after-hours support as needed Apply Today If you enjoy technology ...
Topeka, KS · On-site
$16 - $18/hr
Help Desk I Specialist Be the person who makes someone's day easier. Are you the kind of person who ... Day shift with occasional after-hours support as needed Apply Today If you enjoy technology ...
Topeka, KS · On-site
$16 - $18/hr
Help Desk I Specialist Be the person who makes someone's day easier. Are you the kind of person who ... Day shift with occasional after-hours support as needed Apply Today If you enjoy technology ...
$52.50K/yr
What's a typical day look like? Acts as primary resource for answering calls to the KU Endowment Help Desk and responds to those calls with technical solutions or collects adequate information and ...
$52.50K/yr
What's a typical day look like? Acts as primary resource for answering calls to the KU Endowment Help Desk and responds to those calls with technical solutions or collects adequate information and ...
Lawrence, KS · On-site
$52.50K/yr
What's a typical day look like? • Acts as primary resource for answering calls to the KU Endowment Help Desk and responds to those calls with technical solutions or collects adequate information ...
Lawrence, KS · On-site
$52.50K/yr
What's a typical day look like? • Acts as primary resource for answering calls to the KU Endowment Help Desk and responds to those calls with technical solutions or collects adequate information ...
Lenexa, KS · On-site
$70K - $85K/yr
The Senior Help Desk Specialist (IV) is the primary on-site leader responsible for the overall supervision the day-to-day operations of the help desk for a key U.S FEDERAL CLIENT. Key ...
Lenexa, KS · On-site
$70K - $85K/yr
The Senior Help Desk Specialist (IV) is the primary on-site leader responsible for the overall supervision the day-to-day operations of the help desk for a key U.S FEDERAL CLIENT. Key ...
Lenexa, KS · On-site
They are seeking a Senior Help Desk Specialist to oversee the day-to-day operations of the help desk for a key U.S FEDERAL CLIENT, providing customer support and resolving technical problems.
Lenexa, KS · On-site
They are seeking a Senior Help Desk Specialist to oversee the day-to-day operations of the help desk for a key U.S FEDERAL CLIENT, providing customer support and resolving technical problems.
Lenexa, KS · On-site
Lead and supervise day-to-day Help Desk operations supporting a U.S. Federal client environment * Provide end-to-end technical support and just-in-time user training for authorized users of ...
Lenexa, KS · On-site
Lead and supervise day-to-day Help Desk operations supporting a U.S. Federal client environment * Provide end-to-end technical support and just-in-time user training for authorized users of ...
Lenexa, KS · On-site
Lead and supervise day-to-day Help Desk operations supporting a U.S. Federal client environment * Provide end-to-end technical support and just-in-time user training for authorized users of ...
New
Lenexa, KS · On-site
Lead and supervise day-to-day Help Desk operations supporting a U.S. Federal client environment * Provide end-to-end technical support and just-in-time user training for authorized users of ...
New
Lead and supervise day-to-day Help Desk operations supporting a U.S. Federal client environment * Provide end-to-end technical support and just-in-time user training for authorized users of ...
Lead and supervise day-to-day Help Desk operations supporting a U.S. Federal client environment * Provide end-to-end technical support and just-in-time user training for authorized users of ...
Be Seen First
Kansas City, KS · On-site
$100K - $120K/yr
Supervise day-to-day help desk operations and manage teams of IT professionals across the area of operation. * Identify, research, and resolve complex technical problems. * Create and manage ...
New
Quick apply
Be Seen First
Kansas City, KS · On-site
$100K - $120K/yr
Supervise day-to-day help desk operations and manage teams of IT professionals across the area of operation. * Identify, research, and resolve complex technical problems. * Create and manage ...
New
Lenexa, KS · Remote
The Help Desk Specialist IV serves as the Service Management Lead and senior technical escalation ... Job Duties: * Assist with supervision of day-to-day operations supporting regional IT service desk ...
Lenexa, KS · Remote
The Help Desk Specialist IV serves as the Service Management Lead and senior technical escalation ... Job Duties: * Assist with supervision of day-to-day operations supporting regional IT service desk ...
Lenexa, KS · On-site
The Help Desk Specialist IV serves as the Service Management Lead and senior technical escalation ... Job Duties: * Assist with supervision of day-to-day operations supporting regional IT service desk ...
Quick apply
Lenexa, KS · On-site
The Help Desk Specialist IV serves as the Service Management Lead and senior technical escalation ... Job Duties: * Assist with supervision of day-to-day operations supporting regional IT service desk ...
Lenexa, KS · Remote
The Help Desk Specialist IV serves as the Service Management Lead and senior technical escalation ... Job Duties: * Assist with supervision of day-to-day operations supporting regional IT service desk ...
Lenexa, KS · Remote
The Help Desk Specialist IV serves as the Service Management Lead and senior technical escalation ... Job Duties: * Assist with supervision of day-to-day operations supporting regional IT service desk ...
Lenexa, KS · On-site
Lead and supervise day-to-day Help Desk operations supporting a U.S. Federal client environment * Provide end-to-end technical support and just-in-time user training for authorized users of ...
Lenexa, KS · On-site
Lead and supervise day-to-day Help Desk operations supporting a U.S. Federal client environment * Provide end-to-end technical support and just-in-time user training for authorized users of ...
Lenexa, KS · On-site
Lead and supervise day-to-day Help Desk operations supporting a U.S. Federal client environment * Provide end-to-end technical support and just-in-time user training for authorized users of ...
Lenexa, KS · On-site
Lead and supervise day-to-day Help Desk operations supporting a U.S. Federal client environment * Provide end-to-end technical support and just-in-time user training for authorized users of ...
Lead and supervise day-to-day Help Desk operations supporting a U.S. Federal client environment * Provide end-to-end technical support and just-in-time user training for authorized users of ...
Lead and supervise day-to-day Help Desk operations supporting a U.S. Federal client environment * Provide end-to-end technical support and just-in-time user training for authorized users of ...
| Aspect | Day Shift Msp Help Desk | Network Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ (often preferred) | CompTIA Network+, Cisco CCNA (often preferred) |
| Work Environment | Help desk, remote support, client-facing | Network troubleshooting, on-site or remote |
| Industry Usage | IT service providers, MSPs, tech support | IT departments, service providers, enterprise networks |
The Day Shift MSP Help Desk primarily handles client support tickets, troubleshooting software and hardware issues, and providing remote assistance during daytime hours. In contrast, a Network Support Specialist focuses on maintaining and troubleshooting network infrastructure, often requiring deeper technical knowledge of networking protocols. Both roles are essential in IT support but differ in scope and technical depth.
$55K - $75K/yr
Other
This job post has expired today. Applications are no longer accepted.
Onsite Logic: Reactive Service Desk/ Sr. Help Desk Engineer
Are you a tech whiz with a knack for solving problems and building relationships? Do you thrive in a fast-paced environment and enjoy helping others? Then join Onsite Logic as a Reactive Service Desk/ Sr. Help Desk Engineer!
About the Role
As a Reactive Service Desk/ Sr. Help Desk Engineer at Onsite Logic, you'll be the first line of defense for our valued clients. You'll tackle intermediate IT issues onsite and remotely, ensuring their technology runs smoothly and efficiently. You'll wear many hats, troubleshooting hardware and software, providing expert advice, and continuously improving our service delivery.
Responsibilities:
Tech Problem Solver: Resolve intermediate scheduled and reactive service calls, both onsite and remotely. Utilize your expertise to diagnose and fix issues, ensuring timely resolutions.
Hardware & Software Guru: Independently install and troubleshoot client hardware and software, ensuring optimal performance and security.
Client Success Champion: Provide comprehensive IT advice and training to clients, empowering them to leverage technology effectively.
Data-Driven Improvement: Conduct regular ticket reviews, report findings to the Service Desk Team Lead, and identify opportunities to enhance service delivery through process improvement suggestions.
Documentation Master: Maintain detailed and accurate documentation for all service requests, ensuring clear communication and future reference.
Client Relationship Builder: Proactively maintain and improve customer satisfaction and relationships, fostering trust and loyalty.
Qualifications:
- Associate's degree in information technology or a related field, or equivalent experience. (Required)
- 3-5 years of IT Helpdesk experience within a Managed Services Provider (MSP) environment
- Advanced knowledge of IT and cybersecurity concepts
- Strong experience working with IT ticketing systems (e.g., ServiceNow, Jira)
- Network+ or Security+ certification (preferred)
- Familiarity with TruMethods framework a plus.
Success Metrics:
Maintain an impressive track record with key performance indicators (KPIs):
Sourced by ZipRecruiter
Network security
1 - 10 Employees
Leawood, KS, US
2004
