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It Help Desk Jobs in Kansas (NOW HIRING)

HR Partners

IT Generalist Supervisor

Topeka, KS · On-site

Responsibilities : • Manage the help desk/desktop team. • Oversee Active Directory, user ... IT Project Management methodology, ensuring projects come in on time and within budget. • ...

TERRACON

IT Service Desk Support Staff I

Olathe, KS

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Up to 1-year help desk related experience. * Associate's degree in Information Systems or related ... Open and/or close work orders (via IT Service Desk software) on each call received. * Escalate ...

defi AUTO LLC

Client Support Desk Analyst

Topeka, KS · On-site

$60K - $75K/yr

This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...

HR Partners

IT Generalist Supervisor

Topeka, KS · On-site

Manage the help desk/desktop team. * Oversee Active Directory, user account provisioning, access ... Manages IT projects following the IT Project Management methodology, ensuring projects come in on ...

Sales Data Inc

HELP DESK TECHNICIAN

Hutchinson, KS · On-site

$17.25 - $23.50/hr

If you enjoy solving problems, learning new technology, and making a real difference for customers ... Previous Help Desk or Technical Support Experience preferred, but not required * Experience working ...

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All JobsIt Help Desk JobsIt Help Desk Jobs in Kansas

It Help Desk information

See Kansas salary details

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How much do it help desk jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for it help desk in Kansas is $20.65, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.17 per hour, depending on experience, location, and employer.

What skills are needed for an IT Help Desk?

An IT Help Desk technician needs strong technical skills in troubleshooting hardware, software, and network issues, along with good communication and customer service abilities. Knowledge of operating systems, common software applications, and remote support tools is essential, and certifications like CompTIA A+ can enhance job prospects.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

Is an IT Help Desk a good career?

An IT Help Desk role is a solid entry-level position in the technology field, offering opportunities to develop technical skills, customer service experience, and certifications like CompTIA A+. It can lead to advanced roles such as network administrator or IT manager, making it a viable career path for those interested in technology support and troubleshooting.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What does an IT Help Desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and resolving technical problems, often using ticketing systems and remote tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What is an IT Help Desk professional?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.

What are the most commonly searched types of It Help Desk jobs in Kansas?

The most popular types of It Help Desk jobs in Kansas are:

What are popular job titles related to It Help Desk jobs in Kansas?

For It Help Desk jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching It Help Desk jobs in Kansas look for?

The top searched job categories for It Help Desk jobs in Kansas are:

What cities in Kansas are hiring for It Help Desk jobs?

Cities in Kansas with the most It Help Desk job openings:

It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Kansas as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Nights. Highlights an 100% In-person job distribution, with an average salary of $42,946 per year, or $20.6 per hour.

IT Tier II - Help Desk

Saint Francis Ministries

Salina, KS • On-site

Full-time

Posted 25 days ago

Saint Francis Ministries rating

6.7

Company rating: 6.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

63rd of 240 rated social care providers

Job description

The Tier II Help Desk Technician is responsible for the full range of remote support to the SFM end user. Support includes software, hardware, handheld devices and provides on-site support to end users on a variety of issues. Responds to tickets escalated from Tier I. Successfully manage assigned ticket to closure, diagnoses and troubleshoots end user desktop application issues and provides appropriate solution, follow-up with end users to provide status updates. Identifying tickets that need to be escalated to higher level technicians in other IT departments or vendor support.
  • Help mentor and train Tier 1 position.
  • Maintain accurate documentation with all interactions with end users.
  • Efficiently schedule technical resources when on-site work is required.
  • Manage on-site technical resources' schedule and set proper client expectations.
  • Serve as gatekeeper between Help Desk team and other IT technical teams.
  • Troubleshoot escalated issues from Tier I and guide to appropriate departments.
  • Improve customer service, perception, and satisfaction.
  • Efficient turnaround times of customer requests.
  • Ability to work in a team and communicate effectively.
  • Work with the IT Help Desk Manager to ensure requests are routed to the proper resource.
  • Answer Helpdesk service tickets and emails.
  • Responsible for entering time and notes accurately.
  • Implements Saint Francis Ministries policies and follow directives as required. Follows and adheres to all pertinent Saint Francis Ministries Standard Operating Procedures (SOP's), rules, personnel policies, and procedures; related accreditation and licensure standards; and federal, state, and local rules, statutes, regulations, and contractual terms.
  • Knowledgeable of and follows all safety procedures.
  • Reports unusual incidents through appropriate Risk Management, clinical and safety channels.
  • Ensures clients' rights are protected.
  • Troubleshoot various VPN issues.

Work Environment:
  • This position operates in a hybrid work environment, combining on-site and remote work.

  • Associate or bachelor's Degree or related technical experience
  • IT based certificates preferred (Microsoft, A+, ITIL)
  • 2 years as a Tier II Help Desk position or related IT Experience
  • Required 21 years of age
  • Must pass a drug screen, MVR, KBI, Child Abuse and Neglect Central Registry Clearance check and an Adult Registry Check
  • FBI Fingerprint check
  • Lifting requirement of 25 lbs.
  • Must have a valid driver's license, acceptable driving record and reliable transportation

What Saint Francis Ministries employees say

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