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Virtual Help Desk Jobs in Kansas (NOW HIRING)

Artera

Senior Solutions Engineer

Kansas City, KS · On-site

$53.25 - $68.75/hr

Artera's virtual agents support front desk staff to improve patient access including self ... You'll help shape future-state customer workflows, dismantle complex integration challenges, and ...

Marathon Health

PRN Medical Assistant

Olathe, KS · On-site

$21 - $26/hr

We also offer virtual primary care and mental health services accessible in all 50 states ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

Marathon Health

PRN Medical Assistant

Lenexa, KS · On-site

$21 - $25/hr

We also offer virtual primary care and mental health services accessible in all 50 states ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

Marathon Health

PRN Medical Assistant

Mission, KS · On-site

$21 - $26/hr

We also offer virtual primary care and mental health services accessible in all 50 states ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

Marathon Health

PRN Medical Assistant

Olathe, KS · On-site

$21 - $25/hr

We also offer virtual primary care and mental health services accessible in all 50 states ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

Marathon Health

PRN Medical Assistant

Olathe, KS · On-site

$21 - $25/hr

We also offer virtual primary care and mental health services accessible in all 50 states ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

Marathon Health

PRN Medical Assistant

Lenexa, KS · On-site

$21 - $25/hr

We also offer virtual primary care and mental health services accessible in all 50 states ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

Marathon Health

PRN Medical Assistant

Lenexa, KS

$21 - $26/hr

We also offer virtual primary care and mental health services accessible in all 50 states ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

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How much do virtual help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for virtual help desk in Kansas is $20.19, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Help Desk professional, and why are they important?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What are some common challenges faced by Virtual Help Desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What are virtual help desk jobs?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Kansas? The most popular types of Help Desk jobs in Kansas are:
Virtual Help Desk jobs near you
Systems Analyst

Systems Analyst

Meriplex Communications

Overland Park, KS • On-site

Full-time

Posted 18 days ago

Job description

Position Summary
The Systems Analyst is a foundational member of Meriplex's Technical Assistance Center and reports to a TAC Manager. In this role, you'll resolve Level 1 end-user issues, follow established SOPs, and deliver a consistently positive support experience. You'll handle a wide range of everyday IT needs-from desktop troubleshooting to account management-while knowing when to escalate more complex issues.
This is a great opportunity for someone who wants to build confidence, expand technical exposure, and grow within an MSP environment.
What You'll Do
  • Be the first point of contact for end users, delivering friendly, professional, and timely support
  • Troubleshoot common desktop, OS, email, printing, and connectivity issues
  • Support customer-specific applications using documented procedures
  • Perform basic network troubleshooting (TCP/IP, VPN connectivity, password resets)
  • Navigate Active Directory to create, modify, and disable user accounts and groups
  • Provide basic Microsoft 365 and Azure support
  • Perform first-level triage for virtual server and system issues
  • Accurately document work and manage tickets using established workflows
  • Follow SOPs while knowing when to escalate issues appropriately
  • Build trust with end users by setting clear expectations and following through

What We're Looking For
  • Strong customer service mindset - you enjoy helping people and explaining technical concepts clearly
  • Solid Tier 1 / Tier 1.5 technical foundation
  • Basic understanding of:
    • Microsoft 365
    • Active Directory
    • TCP/IP and networking fundamentals
    • Command line and OS troubleshooting
  • Ability to communicate effectively with both technical and non-technical users
  • Comfortable working in a ticket-driven environment and managing priorities
  • Team-oriented, dependable, and respectful in all interactions

Preferred Experience & Certifications
  • Prior MSP or service desk experience (highly encouraged)
  • A+, Network+, and/or Server+ certifications
  • Basic Microsoft 365 or Azure certifications
  • Familiarity with ITIL concepts
  • Strong written and verbal communication skills

Why Meriplex
  • Supportive team environment with clear processes
  • Exposure to a variety of technologies and real-world client environments
  • Opportunity to grow beyond Tier 1 as your skills develop
  • A company that values both technical ability and how you treat people

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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