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Virtual Help Desk Jobs (NOW HIRING)

Booz Allen Hamilton

Help Desk Specialist, Mid

Columbus, GA · On-site

$52K - $108K/yr

Help Desk Specialist, Mid The Opportunity: Your combination of people skills and troubleshooting ... virtual) is prohibited unless permission is explicitly provided . Work Model Our people-first ...

Dexian

Help Desk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Help Desk Technician Core Competencies: * Provide technical support to client end-user desktops ... systems, virtual and hybrid meetings * Provide support to M365 applications (Outlook, OneDrive ...

iVenture Solutions

IT Help Desk Technician

Orlando, FL · On-site

Our Help Desk Technicians are the best of the best. Each day we have the privilege of putting ... Super cool technology - virtual lab, paid certifications and training days * iVenture is rated by ...

Dexian DISYS

Help Desk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Help Desk Technician Core Competencies: * Provide technical support to client end-user desktops ... systems, virtual and hybrid meetings * Provide support to M365 applications (Outlook, OneDrive ...

Level One Personnel

Be Seen First

Help Desk Technician

Gaithersburg, MD · Remote

$11.50 - $12.50/hr

Title: Help Desk Technician - Tier 1 Location: Remote Hours: Monday-Friday 8am-5pm EST, 1 Hour ... Knowledge in Ticketing Systems, VPN, Virtual environments, and Active Directory a plus * May ...

Booz Allen Hamilton

Help Desk Lead

Doral, FL · On-site

$86K - $198K/yr

Help Desk Lead The Opportunity : Provide in-depth support and lead problem solving and ... virtual) is prohibited unless permission is explicitly provided . Work Model Our people-first ...

CorVel Corporation

Help Desk Specialist I

Portland, OR · Remote

$19.24 - $31.04/hr

The Help Desk Specialist I provides first-level support for users by diagnosing, resolving, and ... Virtual Desktop) Customer Service & Communication * Excellent verbal, written, and telephonic ...

Cuningham

Help Desk Support Tech I

Minneapolis, MN · On-site

$21 - $28.25/hr

Cuningham is seeking a Help Desk Support Tech I to join our Technology team in Minneapolis. This ... with virtual desktop technologies, Autodesk Revit, LogMeIn, Freshservice, or software license ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

This requisition requires only a virtual interview via Teams with video-enabled.*** ***Client would ... Desk.

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Virtual Help Desk information

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How much do virtual help desk jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for virtual help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Help Desk professional, and why are they important?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What are virtual help desk jobs?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are some common challenges faced by Virtual Help Desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

More about Virtual Help Desk jobs
What cities are hiring for Virtual Help Desk jobs? Cities with the most Virtual Help Desk job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Virtual Help Desk jobs? States with the most job openings for Virtual Help Desk jobs include:
Virtual Help Desk jobs near you

Service Desk/Help Desk - Hybrid

She Recruits LLC

Frisco, TX • Hybrid

Other

Posted 3 days ago

Job description

The Service Desk/Help Desk is a junior-level role responsible for the design and implementation of LAN/WAN, Server and Cloud Services technology. Jr. PEs are required to work closely with our Design Desk (system architect) and deliver technical solutions that meet a client's business requirements, and therefore must be able to communicate effectively across all levels of a corporate structure.
Position Functions:

  • Design and implement LAN/WAN and server infrastructure and related peripherals including:
    • ConnectWise
    • Routers | Firewalls | Switches | VPN
    • Virtualization (VMware and Hyper V)
    • Physical and Virtual Host Server Hardware
    • Windows Server and Active Directory
    • RDS/Remote App | Citrix
    • SQL Server
    • VoiP and PBX based telecom
    • Enterprise Storage Solutions including SAN, NAS, and Tiered/Cloud Storage
    • Enterprise Backup and DR Solutions
    • Cloud Services including Azure and O365
    • Email Services including Premise and Office 365
    • Wireless Access Technologies
    • Security and compliance technologies
    • Desktop and Mobile Device Technology
    • Application Software with 3rd party coordination
  • Perform major IT migrations including office moves, data center, ISP and on-prem to Cloud/Azure
  • Travel to client sites to provide onsite service and support as necessary (95% DFW local)
  • Work closely with vCIO and Design Desk to solution technology to meet client business objectives
  • Participate in on call support rotation
  • Onboarding and accurate documentation of client systems.
  • Provide pre-sales design and support to internal team members.
  • Evolve internal professional services processes in response to rapid industry changes.
  • Document internal processes and procedures to maintain consistent results and efficiencies, including creation of network diagrams and technical process documentation and checklists.
  • Effectively communicate with clients and manage their expectations, support the project coordinator/manager.
  • Manage and transport products and inventory for assigned projects.
  • Attend and conduct internal and client meetings.
  • Maintain industry product knowledge through training and certification programs.
  • This role will also include
    • the application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications, collaborating with the project manager and design desk team to do so;
    • the design, development, documentation, analysis, creation, testing or modification of computer systems (OS's) or programs, including prototypes, based on and related to user or system design specifications provided by the design desk;
    • and the design, documentation, testing, creation or modification of OS's.

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