ZipRecruiter

Log In

1

Virtual Help Desk Jobs (NOW HIRING)

Caresoft Inc.

Help Desk Technician

Little Rock, AR · On-site

$18 - $20/hr

Title: ADPS Help Desk Technician Location: Little Rock, AR 72209 Duration: 3+ Months Short ... The candidate may assist with training users on software via virtual classroom setting. The ...

Empire Merchants Metro

Help Desk Technician

Astoria, NY · On-site

$45K - $75K/yr

... virtual and physical), and Office 365. The selected individual will work closely with users and ... all Help Desk Interactions via ITSM · Administer and use the ITSM tool to keep track of all ...

SAIC

Help Desk Technician

Chantilly, VA

$120K - $160K/yr

ORA_ON_SITE Description SAIC is seeking a Help Desk Technician to join our team of diverse ... virtual. Qualifications Required Qualifications * Active TS/SCI with Poly * Bachelor's Degree in ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL · On-site

$37K - $50K/yr

IT Help Desk Technician Department: Orion Employment Type: Full Time Location: Tampa, FL ... Super cool technology - virtual lab, paid certifications and training days * iVenture is rated by ...

wistar

Help Desk Analyst

Institute, WI

$19.75 - $27/hr

The Help Desk Analyst is primarily responsible for configuration, installation, and the support of ... Experience with Virtual Desktop delivery platforms, such as VMware. * Basic Networking (DHCP, VLAN ...

SAIC

Help Desk Technician

Las Cruces, NM

$19.75 - $26.75/hr

ORA_ON_SITE Description SAIC is seeking a Help Desk Technician to join our team of diverse ... virtual. Qualifications Required Qualifications * Active TS/SCI with Poly * Bachelor's Degree in ...

MANTECH

Help Desk Specialist

Nellis Air Force Base, NV · On-site

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... and or virtual communication, which may involve delivering presentations." * Must be able to ...

iVenture Solutions

IT Help Desk Technician

Tampa, FL

$37K - $50K/yr

Help Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications ... Super cool technology - virtual lab, paid certifications and training days * iVenture is rated by ...

The Wistar Institute

Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

The Help Desk Analyst is primarily responsible for configuration, installation, and the support of ... Experience with Virtual Desktop delivery platforms, such as VMware. * Basic Networking (DHCP, VLAN ...

previous page

Showing results 41-60

All JobsHelp Desk JobsVirtual Help Desk Jobs

Virtual Help Desk information

See salary details

$12

$23

$33

How much do virtual help desk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for virtual help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a virtual help desk professional?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What is a virtual help desk?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are some common challenges faced by virtual help desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

More about Virtual Help Desk jobs
What cities are hiring for Virtual Help Desk jobs? Cities with the most Virtual Help Desk job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Virtual Help Desk jobs? States with the most job openings for Virtual Help Desk jobs include:
Virtual Help Desk jobs near you
Infographic showing various Virtual Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician - 6 Month Contract

Next Step Systems

Jacksonville, FL • On-site

Temporary

Medical, Retirement, PTO

Re-posted 4 days ago

Job description

Help Desk Technician - 6 Month Contract, Jacksonville, FL
We are seeking a Help Desk Technician for a 6 month contract. This position is 100% Onsite and NOT Remote. Candidates must be located in the Jacksonville, FL area.
Help Desk Technician Responsibilities:
- Provide end user support in two office locations (one mile apart).
- Be the first point of contact for all IT related issues and escalate to IT team located in California when needed.
- Troubleshoot any networkingaudiovideo issues.
- Assist in onboarding new employees.
Help Desk Technician Qualifications:
- At least 2 years of Desktop End User Support.
- Knowledge of Virtualized/VmWare environments.
- Knowledge of VmWare Horizon or similar Virtual Desktop Infrastructure (VDI) solution.
- Must have a car to drive between two offices (one mile apart).
- Experience troubleshooting Windows/MacOS laptops.
- Experience fixing audio video issues related to VOIP (Cisco).
- Knowledge of Okta or similar IDM/IAM solution.
- Experience troubleshooting Wi-Fi/Network related issues.
- Knowledge of Office 365 Suite.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Jacksonville FL Jobs, Help Desk Technician, Desktop End User Support, VmWare, VmWare Horizon, VDI, Virtual Desktop Infrastructure, Windows, MacOS Laptops, VoIP, Cisco, Okta, IDM, IAM, Wi-Fi, Office 365, Network, Networking, Help Desk, Jacksonville Recruiters, Information Technology Jobs, IT Jobs, Jacksonville Recruiting
Looking to hire for similar positions in Jacksonville, FL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Help Desk Technicians for jobs in Jacksonville, Florida and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
Atlanta Georgia IT Recruiters, Austin TX IT Recruiters, Baltimore Executive Staffing, Boston IT Recruiters, Charlotte IT Recruiters, Chicago Recruiting Agency, Cincinnati Executive Search Firms, Cleveland Executive Tech Recruiting, Columbus Technical Recruiters, Dallas Recruiters for IT, Denver Technology Headhunters, Detroit IT Headhunters, Fort Lauderdale Information Technology Recruiters, Houston IT Recruiters, Indianapolis IT Recruiters, Jacksonville IT Recruiters, Kansas City IT Recruiters, Los Angeles IT Recruiters, Miami IT Recruiters, Minneapolis IT Recruiters, Nashville IT Recruiters, New Jersey Tech Recruiters, New York IT Recruiters, Phoenix IT Recruiters, Raleigh IT Recruiters, Salt Lake City IT Recruitment, San Antonio Information Technology Recruiters, San Diego Executive Staffing, San Francisco Executive Search Firms, San Jose Executive Tech Recruiting, Seattle Technical Recruiters, Silicon Valley Tech Recruiters, St. Louis Technology Headhunters, Tampa Technology Headhunters, Washington DC IT Recruiters
Home"Help Desk Technician - 6 Month Contract

Apply