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Virtual Help Desk Jobs in Nevada (NOW HIRING)

MANTECH

Help Desk Specialist

Nellis Air Force Base, NV · On-site

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... and or virtual communication, which may involve delivering presentations." * Must be able to ...

MANTECH

Help Desk Specialist

Nellis Air Force Base, NV · On-site

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... and or virtual communication, which may involve delivering presentations." * Must be able to ...

MANTECH

Help Desk Specialist

Nellis Air Force Base, NV · On-site

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... and or virtual communication, which may involve delivering presentations." * Must be able to ...

MANTECH

Help Desk Specialist

Nellis Air Force Base, NV · On-site

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... and or virtual communication, which may involve delivering presentations." * Must be able to ...

MANTECH

Help Desk Specialist

Nellis Air Force Base, NV · On-site

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... and or virtual communication, which may involve delivering presentations." * Must be able to ...

MANTECH

Help Desk Specialist

Nellis Air Force Base, NV · On-site

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... and or virtual communication, which may involve delivering presentations." * Must be able to ...

ManTech

Help Desk Specialist

Nellis Air Force Base, NV

$54K - $90K/yr

  • Medical

  • Life

  • Retirement

  • PTO

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... and or virtual communication, which may involve delivering presentations." * Must be able to ...

ManTech

Help Desk Specialist

Nellis Air Force Base, NV · On-site

$48K - $81K/yr

  • Medical

  • Life

  • Retirement

  • PTO

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... and or virtual communication, which may involve delivering presentations." * Must be able to ...

ManTech

Help Desk Specialist

Nellis Air Force Base, NV · On-site

$54K - $90K/yr

  • Medical

  • Life

  • Retirement

  • PTO

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... and or virtual communication, which may involve delivering presentations." * Must be able to ...

Sharecare

Lead Customer Service Rep

Carson City, NV · On-site

Our comprehensive and data-driven virtual health platform is designed to help people, providers ... Handling escalated member concerns while also providing Help Desk support for the Customer Service ...

Apex Systems

Resort Tech - Vegas

Las Vegas, NV · On-site

$36K - $45K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Required Qualifications * 2+ years of desktop support, help desk, or IT support experience ... Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Systems

Hospitality Test Analyst

Las Vegas, NV · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Previous Level 1 Help Desk, End User Support, or Technical Support experience. * Experience serving ... Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

JoshCo Group LLC

Senior Systems Administrator

Las Vegas, NV · On-site

$98K - $105K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Serve as the Tier 3 escalation point for Help Desk, resolving complex issues across multiple sites ... Install, configure, and maintain physical, virtual, and cloud-hosted systems, including servers ...

TensorWave

Head of IT

Las Vegas, NV · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Help Desk -- SLAs, ticketing systems, onboarding workflows, and support standards that scale with ... Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and ...

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All JobsHelp Desk JobsVirtual Help Desk JobsVirtual Help Desk Jobs in Nevada

Virtual Help Desk information

See Nevada salary details

$13

$24

$37

How much do virtual help desk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for virtual help desk in Nevada is $24.95, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $27.84 per hour, depending on experience, location, and employer.

What is a virtual help desk?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are the key skills and qualifications needed to thrive as a virtual help desk professional?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What are some common challenges faced by virtual help desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Nevada?

The most popular types of Help Desk jobs in Nevada are:

What cities in Nevada are hiring for Virtual Help Desk jobs?

Cities in Nevada with the most Virtual Help Desk job openings:

Virtual Help Desk jobs near you
Infographic showing various Virtual Help Desk job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $51,903 per year, or $25 per hour.

Help Desk Specialist

MANTECH

Nellis Air Force Base, NV • On-site

Full-time

Posted 12 days ago

ManTech rating

9.0

Company rating: 9.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

33rd of 245 rated software companies

Job description

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force / Space team at Nellis AFB.

The Computer User Support Specialist’s primary function is to support the United States Air Force’s 53rd Wing Technical Support Services (53rd WTSS) contract.

Responsibilities include, but are not limited to:

  • Analytical Support: Provide analytical techniques and procedures in support of clients, systems, and networks. Consult with users to determine hardware, software, and system functionality.

  • Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including creating network user accounts and configuring email.

  • Helpdesk Support: Field user calls, determine the level of support required, and escalate/distribute calls to appropriate tiers (e.g., Tier 2, Tier 3).

  • Troubleshooting: Provide support for account management, enterprise resources application, server administration, networking, and application issues.

  • Software/Hardware Issue Resolution: Troubleshoot and resolve software, hardware, and communications issues related to supported computer workstation systems and applications.

  • Security and Monitoring: Perform security patching, document corrective actions for issues, collect system audits, and continuously monitor systems, networks, and user operations.

  • Hardware/Software Installation: Provide installation and testing of hardware and software.

Minimum Qualifications: 

  • High School Diploma

  • 2+ years direct/related experience

  • Active / valid DoD 8140 IAT-II certification

  • Demonstrated experience as a full-service IT support team member in a Windows AD environment.

  • Experience working within an IT support team, contributing to and collaborating on daily support activities.

  • Ability to resolve, contribute to, and provide solutions for IT needs, supporting SCIF and corporate IT operations.

Clearance Requirements:

  • Must have a current/active TS/SCI

  • Willingness to submit to a polygraph

Physical Requirements:

  • The person in this position must be able to remain in a stationary position 50% of the time.

  • Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.”

  • Must be able to regularly lift up to 50 lbs

What ManTech employees say

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