ZipRecruiter

Log In

1

Help Desk Manager Jobs in Nevada (NOW HIRING)

Acusensus United States

Help Desk Supervisor

Las Vegas, NV · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage rostering and workforce planning to ensure consistent 24/7 coverage, including covering shifts when needed * Build and maintain Help Desk procedures and protocols, and drive ongoing ...

Acusensus United States

Help Desk Supervisor

Las Vegas, NV

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage rostering and workforce planning to ensure consistent 24/7 coverage, including covering shifts when needed * Build and maintain Help Desk procedures and protocols, and drive ongoing ...

Acusensus United States

Help Desk Supervisor

Las Vegas, NV · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage rostering and workforce planning to ensure consistent 24/7 coverage, including covering shifts when needed * Build and maintain Help Desk procedures and protocols, and drive ongoing ...

AutoSavvy

Help Desk III

Las Vegas, NV · On-site

$19 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for ... Manage assigned incidents and service requests from initial escalation through resolution while ...

AutoSavvy

Help Desk III

Las Vegas, NV · On-site

$19 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for ... Manage assigned incidents and service requests from initial escalation through resolution while ...

MANTECH

Help Desk Specialist

Nellis Air Force Base, NV · On-site

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... Provide support for account management, enterprise resources application, server administration ...

MANTECH

Help Desk Specialist

Nellis Air Force Base, NV · On-site

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... Provide support for account management, enterprise resources application, server administration ...

MANTECH

Help Desk Specialist

Nellis Air Force Base, NV · On-site

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... Provide support for account management, enterprise resources application, server administration ...

MANTECH

Help Desk Specialist

Nellis Air Force Base, NV · On-site

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... Provide support for account management, enterprise resources application, server administration ...

MANTECH

Help Desk Specialist

Nellis Air Force Base, NV · On-site

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... Provide support for account management, enterprise resources application, server administration ...

MANTECH

Help Desk Specialist

Nellis Air Force Base, NV · On-site

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... Provide support for account management, enterprise resources application, server administration ...

ManTech

Help Desk Specialist

Nellis Air Force Base, NV

$54K - $90K/yr

  • Medical

  • Life

  • Retirement

  • PTO

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... Provide support for account management, enterprise resources application, server administration ...

ManTech

Help Desk Specialist

Nellis Air Force Base, NV

$48K - $81K/yr

  • Medical

  • Life

  • Retirement

  • PTO

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... Provide support for account management, enterprise resources application, server administration ...

ManTech

Help Desk Specialist

Nellis Air Force Base, NV

$54K - $90K/yr

  • Medical

  • Life

  • Retirement

  • PTO

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... Provide support for account management, enterprise resources application, server administration ...

Hankey Group External

Help Desk Support Analyst

Las Vegas, NV · On-site

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Support Analyst Las Vegas, NV | On-site role Base pay : $22 - $24 per hour Minimum of 2 years of experience in IT troubleshooting and support. Western Funding is a fast-growing, specialized ...

The Hankey Group

Help Desk Support Analyst

Las Vegas, NV · On-site

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Support Analyst Las Vegas, NV | On-site role Base pay : $22 - $24 per hour Minimum of 2 years of experience in IT troubleshooting and support. Western Funding is a fast-growing, specialized ...

Hankey Group

Help Desk Support Analyst

Las Vegas, NV · On-site

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Support Analyst Las Vegas, NV | On-site role Base pay : $22 - $24 per hour Minimum of 2 years of experience in IT troubleshooting and support. Western Funding is a fast-growing, specialized ...

next page

Showing results 1-20

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Nevada

Help Desk Manager information

See Nevada salary details

$38.2K

$85.3K

$126.8K

How much do help desk manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for help desk manager in Nevada is $85,315.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,200.00 and $101,800.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Nevada?

The most popular types of Help Desk jobs in Nevada are:

What are popular job titles related to Help Desk Manager jobs in Nevada?

For Help Desk Manager jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Nevada look for?

The top searched job categories for Help Desk Manager jobs in Nevada are:

What cities in Nevada are hiring for Help Desk Manager jobs?

Cities in Nevada with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $85,315 per year, or $41 per hour.

Help Desk Supervisor

Acusensus United States

Las Vegas, NV • On-site

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

About us

Acusensus pioneers intelligent road safety enforcement solutions that can be rapidly deployed to address road safety challenges. Our mission is simple, changing behaviours, saving lives. We're an Australian technology company with a genuinely global footprint. We use advanced AI and hardware technology deployed as fixed-location, trailer-based, and vehicle-based enforcement solutions and our systems are already used by governments across Australia, the US, the UK, and New Zealand.

About the role

You'll be the person the Help Desk team turns to as the escalation point, the mentor, and the one who keeps 24/7 coverage running smoothly, even when it means stepping in yourself.

What you'll do:

  • Supervise, mentor, and develop two Help Desk team members through 1:1 coaching and group training
  • Act as the primary escalation point for issues raised by the team, resolving what you can and escalating what you can't
  • Manage rostering and workforce planning to ensure consistent 24/7 coverage, including covering shifts when needed
  • Build and maintain Help Desk procedures and protocols, and drive ongoing improvements
  • Communicate across departments and be the link between the Help Desk and other teams, Program Managers, and Service Delivery
  • Own daily, weekly, and monthly reporting on team and program performance, including KPI and SLA metrics
  • Support recruitment, onboarding, and training of new Help Desk team members.

This position operates on a 24/7 shift pattern and may be rostered to provide support for normal Helpdesk shifts. The successful candidate is required to complete pre-employment checks including a criminal history check and driving history check as part of the offer process.

Requirements

About you

You're a technically capable Help Desk or IT support professional who's already in or ready to step into a supervisory role and genuinely enjoys developing people.

You'll bring:

  • Demonstrated ability to supervise, coach, and develop a team - this is essential.
  • At least 2 years' experience in Help Desk, IT support, or a similar role
  • Experience troubleshooting and maintaining software on Linux
  • Hands-on experience with AWS
  • Strong diagnostic troubleshooting skills, with the ability to clearly communicate root causes to stakeholders
  • Comfort operating independently in a fast-moving, always-on environment
  • A High School Certificate (HSC) or Senior Secondary Certificate of Education (SSCE)

Highly regarded:

  • A technical qualification or postgraduate study in an IT-related field
  • Contact centre experience
  • A track record of resolving team friction before it escalates

Benefits

What We Offer:

  • The salary for this role is $55,000 - $65,000 per year
  • Supportive team in a fast-growing global company
  • Opportunities for skill expansion and process improvements.
  • Access to Medical, Dental, Vision, 401k and PTO

Ready to be part of our mission? Apply now.
Visit www.acusensus.com.au/careers or submit your application directly through this advertisement. If you have any questions or would like to discuss the role in greater detail, please email careers@acusensus.com.

Acusensus is proud to be an Affirmative Action/Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.