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Help Desk Manager Jobs in Stateline, NV (NOW HIRING)

Averro

Help Desk Specialist

Carson City, NV · On-site

... and manage Active Directory configurations, email setup, and user information accuracy • Monitor and maintain Service Desk request tracking software and document all support activities and ...

Acro Service Corporation

Be Seen First

Helpdesk Analyst

Carson City, NV · On-site

$22/hr

Assisting with asset management of computers, peripheral devices and printers Writing customer ... Desktop Infrastructure · ITIL · Udemy IT Help Desk Professional Company Description With almost ...

defi AUTO LLC

Client Support Desk Analyst

Carson City, NV · On-site

$60K - $75K/yr

... and managed servicing solutions. Our customers include the highest-volume captive auto lenders ... We have more than three decades of experience helping lenders reduce time-to-market, streamline ...

Golden Nugget

Front Desk Supervisor

Stateline, NV · On-site

$18 - $23.50/hr

... guests are helped quickly and in a courteous manner in accordance with company standards ... management; attends to guests' complaints and requests as necessary. * Monitors equipment ...

SitusAMC

Contractor - Service Desk

Carson City, NV · On-site

... help you realize your potential and career growth within the Real Estate Industry. If you are ... Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the ...

Absolute Dental

Front Desk Receptionist

Minden, NV

$15 - $17/hr

Reno Sparks Carson City Minden If you enjoy helping patients, staying organized, and being the ... schedule appointments Manage patient paperwork and office systems Assist with insurance ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Stateline, NV

Help Desk Manager information

See Stateline, NV salary details

$39.9K

$89.1K

$132.4K

How much do help desk manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for help desk manager in Stateline, NV is $89,076.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,200.00 and $106,300.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What cities near Stateline, NV are hiring for Help Desk Manager jobs?

Cities near Stateline, NV with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Stateline, NV as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $89,076 per year, or $42.8 per hour.

Help Desk Specialist

Carson City, NV • On-site

Averro
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Averroexternal

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Benefits: Medical, Dental, and Vision insurance, 401k, sick leave, and employee assistance program. Depending on your package selection, Averro offers PTO, paid holidays, and legal insurance.
ROLE & RESPONSIBILITIES
We are seeking a Help Desk Specialist for a state transportation agency which would be a great opportunity for someone with experience in IT support operations and technical troubleshooting looking to further their career in information technology services.
• Provide tier-one technical support for hardware, software, and customer-reported IT issues in a non-scripted environment
• Establish new user accounts and manage Active Directory configurations, email setup, and user information accuracy
• Monitor and maintain Service Desk request tracking software and document all support activities and resolutions
• Manage IT asset inventory including computers, peripherals, and printers
• Proactively identify, troubleshoot, and drive resolution of IT problems while working collaboratively in an Agile environment
ESSENTIAL QUALIFICATIONS
• Minimum 2 years of hands-on IT support experience troubleshooting hardware (desktops, laptops, printers) and software (Windows, Microsoft Office, Active Directory, networking, VPN)
• Excellent customer service and communication skills with ability to explain technical concepts clearly to end users
• CompTIA A+, Network+, or equivalent IT certification required or strongly preferred
WHY AVERRO?
Averro is a veteran-owned staffing and solutions firm connecting top talent with cutting-edge companies. With 20+ years of experience and industry-specialized recruiters in your corner, we''re here to propel your career forward.
Averro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
View our privacy policy here:

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