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Help Desk Manager Jobs in Nevada (NOW HIRING)

Hankey Group

Help Desk Support Analyst

Las Vegas, NV · On-site

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Support Analyst Las Vegas, NV | On-site role Base pay : $22 - $24 per hour Minimum of 2 years of experience in IT troubleshooting and support. Western Funding is a fast-growing, specialized ...

Westlake Financial

Help Desk Support Analyst

Las Vegas, NV · On-site

$22 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Support Analyst Las Vegas, NV | On-site role Base pay : $22 - $24 per hour Minimum of 2 years of experience in IT troubleshooting and support. Western Funding is a fast-growing, specialized ...

Holiday Inn Club Vacations

Front Desk Supervisor

Stateline, NV · On-site

$18 - $23.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Other projects are assigned by the general manager or front desk manager. SUPERVISORY ... And we look for people who exhibit the courage, caring, and creativity to help us become the most ...

Holiday Inn Club Vacations

Front Desk Supervisor

Stateline, NV

$18 - $23.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Other projects are assigned by the general manager or front desk manager. SUPERVISORY ... And we look for people who exhibit the courage, caring, and creativity to help us become the most ...

Meruelo Group

Front Desk Assistant Manager

Reno, NV · On-site

$17.50 - $22/hr

  • Medical

  • PTO

As needed, they will step into any area under their supervision to act in that capacity to help ... Maintain key sense of ownership and act on or notify Front Desk Manager/Director of any potential ...

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV

Help Desk Ticketing System. Preferred Experience: * A+ certification. * Point of Sale device/system experience. * Headset/Speed of Service equipment. Non-Technical Skills: * Self-motivated. * Be very ...

New Deantronics

IT Specialist - Help Desk

Sparks, NV · On-site

$25 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description: IT Specialist - Help Desk Location: Sparks, NV Status: Full-Time | Onsite Join New ... Manage and maintain computer systems and networks, including backups, security protocols, software ...

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV

$20 - $25/hr

Help Desk Ticketing System. Preferred Experience: * A+ certification. * Point of Sale device/system experience. * Headset/Speed of Service equipment. Non-Technical Skills: * Self-motivated. * Be very ...

Quanta Services

IT Analyst- Help Desk

Pahrump, NV

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... desk and cellular phones, and tablets. · Travel to other offices and remote field locations to ... Understanding of Risk Management Frameworks such as NIST 800-53, ISO 27001, COBIT etc. · ...

TEKsystems

Helpdesk Support Technician

Las Vegas, NV

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Support * Technical Troubleshooting * Customer Service * Phone Support * Ticket Management * User Account Administration * Hardware & Software Support * Documentation & Reporting Ideal ...

New

TEKsystems

Helpdesk Support Technician

Las Vegas, NV

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Skills Help desk support, Help desk, Troubleshooting, Customer service Top Skills Details Help desk support,Help desk,Troubleshooting,Customer service Additional Skills & Qualifications At least 1 ...

New

TEKsystems

Helpdesk Support Technician

Las Vegas, NV

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Support * Technical Troubleshooting * Customer Service * Phone Support * Ticket Management * User Account Administration * Hardware & Software Support * Documentation & Reporting Ideal ...

New

TEKsystems

Helpdesk Support Technician

Las Vegas, NV

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Skills Help desk support, Help desk, Troubleshooting, Customer service Top Skills Details Help desk support,Help desk,Troubleshooting,Customer service Additional Skills & Qualifications At least 1 ...

New

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Nevada

Help Desk Manager information

See Nevada salary details

$38.2K

$85.3K

$126.8K

How much do help desk manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for help desk manager in Nevada is $85,315.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,200.00 and $101,800.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Nevada?

The most popular types of Help Desk jobs in Nevada are:

What are popular job titles related to Help Desk Manager jobs in Nevada?

For Help Desk Manager jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Nevada look for?

The top searched job categories for Help Desk Manager jobs in Nevada are:

What cities in Nevada are hiring for Help Desk Manager jobs?

Cities in Nevada with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $85,315 per year, or $41 per hour.

Help Desk Support Analyst

Hankey Group

Las Vegas, NV • On-site

$22 - $24/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Help Desk Support Analyst
Las Vegas, NV | On-site role
Base pay: $22 - $24 per hour
Minimum of 2 years of experience in IT troubleshooting and support.
Western Funding is a fast-growing, specialized consumer finance company and subsidiary of Westlake Financial Services, providing automotive financing to borrowers with limited access to traditional credit. Western Funding enables the origination, accepts assignment of and services installment loan contracts originated by its national network of automobile dealers. Dealers own their portfolios and share in the collections on the associated installment loan contracts.
As a Helpdesk Support Analyst, you will have the opportunity to work with technology departments from various companies in the Hankey Investments Group to ensure reliable operation of our systems.
Responsibilities:
  • Process new user setup and termination requests in required systems.
  • Respond to phone calls, emails and online tickets using company's ticketing system.
  • Troubleshoot and correct basic problems with multiple applications (either home grown or through third party vendors)
  • Communicate with third party vendors and providers.
  • Maintain inventory system and keep a detailed log of assets for traceability.
  • Occasional weekend and evening support, either on call or on site when needed.
  • Be in charge of premises access, create, assign and disable identification badges.
  • Review system logs and escalate errors.

Essential Skills and Knowledge
  • Minimum of 2 years of experience in IT troubleshooting and support.
  • Take initiative, be proactive and propose improvements to streamline existing processes.
  • Strong organizational skills and ability to take ownership of issues.
  • Basic PC hardware knowledge and computer device setup and troubleshooting.
  • Advanced knowledge of Windows desktop OS version 7, 8 and 10.
  • Advanced knowledge of Windows Server, Active Directory and user permissions (ACL).
  • Knowledge of shared and network printers. Ability to troubleshoot, install and repair drivers.
  • Advanced knowledge of networking, setup and troubleshooting.
  • Knowledge of Microsoft Office suite, especially Outlook.

Education
  • Bachelor's Degree in Computer Science or related technical field.
  • Certifications such as A+, Network+ are optional but preferred.

Requirements
  • Local candidates only.
  • No remote work.

What's the expected pay for this role?
  • The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.

FULL-TIME BENEFITS
  • Medical, Dental, and Vision benefits
  • Life Insurance and Long-term disability plans
  • Flexible Spending Account
  • 401K matching
  • Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
  • Wellness Programs
  • Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
  • Career Path Opportunities
  • Discounts on Parks, Museums, Movie Tickets, and Attractions
  • Employee Loan Assistance
  • Annual Flu Shot
  • Paid Vacations Days
  • Paid Sick days
  • Paid holidays
  • HGym (available in our Los Angeles, CA & Dallas,TX office)
  • Rental Car Discounts, Dell Member Purchase Program
  • UKG Wallet

ACKNOWLEDGMENTS
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
#WFI
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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