ZipRecruiter

Log In

1

Virtual Help Desk Jobs in Minnesota (NOW HIRING)

HR Green

Service Desk Administrator I (IT)

Saint Paul, MN · On-site

$50K - $87K/yr

Support end users in Citrix virtual desktop environments, diagnosing session errors and peripheral ... Help remote employees troubleshoot home office setups, including docking stations and Citrix ...

Sharecare

Lead Customer Service Rep

Saint Paul, MN · On-site

Our comprehensive and data-driven virtual health platform is designed to help people, providers ... Handling escalated member concerns while also providing Help Desk support for the Customer Service ...

White Lodging Services Corporation

$13 - $16.50/hr

Join our team and help us bring the virtue of hospitality to life. Responsibilities: WHAT YOU'LL DO ... virtual doctor visits • Option for DailyPay- choose when you get your paycheck • A Tuition ...

FLS CONNECT LLC

Political Account Manager

Oakdale, MN · On-site +1

... conferencing, and virtual town halls. Position Overview As an Account Manager on our Client ... Provide occasional support to internal teams, including mail production, QA, and help desk.

FLS CONNECT LLC

Political Account Manager

Oakdale, MN · On-site

$60K - $65K/yr

... conferencing, and virtual town halls. Position Overview As an Account Manager on our Client ... Provide occasional support to internal teams, including mail production, QA, and help desk.

ITW Avery Weigh-Tronix

Sales Engineer

Minneapolis, MN · On-site

Provide training/technical teaching face to face or virtual to support capabilities of distribution ... Customer Service Experience / Help Desk / Supervisor * Diagnostic logic development * Experience ...

Socket.dev

Director, Data Quality & Adoption

Virginia, MN · On-site

$110 - $140/hr

Lead the development and growth of the CIS Connect virtual community, fostering peer collaboration, knowledge sharing, and continuous learning among CISDM data administrators. * Lead Help Desk ...

Posted today

next page

Showing results 1-20

All JobsHelp Desk JobsVirtual Help Desk JobsVirtual Help Desk Jobs in Minnesota

Virtual Help Desk information

What are the key skills and qualifications needed to thrive as a virtual help desk professional?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What is a virtual help desk?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are some common challenges faced by virtual help desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Minnesota? The most popular types of Help Desk jobs in Minnesota are:
Virtual Help Desk jobs near you
Infographic showing various Virtual Help Desk job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

IT Help Desk / Customer Support Technician - TS/SCI with Polygraph

GDIT

Rochester, MN • On-site

$42.50 - $57.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

88th of 223 rated it services

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Technical Support Services

Job Qualifications:

Skills:

Computer Hardware, Desktop Computers, Hardware Troubleshooting

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Seize your opportunity to make a personal impact as a Help Desk Technician supporting our Intel Customer in Alice Springs, Australia. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.

HOW YOU WILL MAKE AN IMPACT

  • Installs, modifies, and repairs computer hardware and software both in person and using remote access tools

  • Provides end-user software and hardware troubleshooting

  • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions

  • Administers e-mail, Microsoft office, etc.

  • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites

  • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

  • Maintains current knowledge of relevant technology as assigned

  • May coach and provide guidance to less-experienced professionals


WHAT YOU'LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician IV must have:

  • Education: AA/AS degree or equivalent technical training, certification(s) or experience

  • Experience: 5+ years of related experience

  • Certification: Candidate must possess an appropriate and current DoD 8570/8140 Information Assurance Technical (IAT) Certification to be considered for employment. CompTIA Security+ CE Certification is the preferred certification.

  • Security Clearance Level: Active TS/SCI with Polygraph is required.

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

  • Growth: AI-powered career tool that identifies career steps and learning opportunities

  • Support: An internal mobility team focused on helping you achieve your career goals

  • Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

  • Community: Award-winning culture of innovation and a military-friendly workplace


OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely hourly rate for this position is between $42.50 - $57.50. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

International

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

What General Dynamics Information Technology employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

General Dynamics Information Technology logo

About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

View All General Dynamics Information Technology Jobs

Apply