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Virtual Help Desk Jobs in Minnesota (NOW HIRING)

Marathon Health

PRN Occ Health MA/LPN

Minneapolis, MN · On-site

$22 - $28/hr

We also offer virtual primary care and mental health services accessible in all 50 states ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

Marathon Health

PRN Occ Health MA/LPN

Minneapolis, MN · On-site

$22 - $28/hr

We also offer virtual primary care and mental health services accessible in all 50 states ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

Nexthink

Client Director- North Central

Minneapolis, MN · On-site +1

... desk teams all the way to CIO and C-suite. You are the trusted advisor your clients call when they ... You don't just renew contracts - you help customers realize measurable value. * Virtual Team ...

Marathon Health

PRN Occ Health MA/LPN

Edina, MN · On-site

$22 - $28/hr

We also offer virtual primary care and mental health services accessible in all 50 states ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

Marathon Health

PRN Occ Health MA/LPN

Minneapolis, MN · On-site

$22 - $28/hr

We also offer virtual primary care and mental health services accessible in all 50 states ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

Marathon Health

PRN Occ Health MA/LPN

Saint Paul, MN · On-site

$22 - $28/hr

We also offer virtual primary care and mental health services accessible in all 50 states ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

Nexthink

Client Director- North Central

Minneapolis, MN · Remote

... desk teams all the way to CIO and C-suite. You are the trusted advisor your clients call when they ... You don't just renew contracts -- you help customers realize measurable value. * Virtual Team ...

Marathon Health

PRN Occ Health MA/LPN

Minneapolis, MN · On-site

$22 - $28/hr

We also offer virtual primary care and mental health services accessible in all 50 states ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

Marathon Health

PRN Occ Health MA/LPN

Edina, MN · On-site

$22 - $28/hr

With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

Marathon Health

PRN Occ Health MA/LPN

Minneapolis, MN · On-site

$22 - $28/hr

With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

Marathon Health

PRN Occ Health MA/LPN

Saint Paul, MN · On-site

$22 - $28/hr

With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

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Virtual Help Desk information

What is a virtual help desk?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are the key skills and qualifications needed to thrive as a virtual help desk professional?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What are some common challenges faced by virtual help desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Minnesota?

The most popular types of Help Desk jobs in Minnesota are:

Virtual Help Desk jobs near you
Infographic showing various Virtual Help Desk job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 20% Part Time, and 7% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution.

Application Analyst I -Revenue Cycle-Hybrid

Mayo Clinic

Rochester, MN • Hybrid

$72K - $101K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 23 days ago

Mayo Clinic rating

7.8

Company rating: 7.8 out of 10

Based on 705 frontline employees who took The Breakroom Quiz

135th of 898 rated healthcare providers

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights
  • Medical: Multiple plan options.
  • Dental: Delta Dental or reimbursement account for flexible coverage.
  • Vision: Affordable plan with national network.
  • Pre-Tax Savings: HSA and FSAs for eligible expenses.
  • Retirement: Competitive retirement package to secure your future.

Responsibilities

HYBRID: This is a hybrid position and must be located within 100 miles of any of the Mayo Clinic campuses for on-site expectations based on business needs. 
 

The Revenue Cycle Application Analyst I is primary responsible is to provide end users with fundamental technical support for the specific Epic application or set of Epic applications. This individual may coordinate, develops, train, and/or provide input in training design and development. This role is the central point of communication for an assigned set of users and will coordinate all activities on behalf of the IS organization. He/she assists with the analysis, recommendations for corrective actions and resolution of problems within the software applications, and provides support for normal maintenance of upgrades, and system maintenance. Provides effective application support by responding to help desk tickets and end-user requests (including being on-call support). Creates and execute test scripts for new system builds timely and effectively. Provides go-live support, upgrade support, and ongoing application support. Implements system updates and changes and communicates those changes to super users and end users and continuously improve the impact of training. Serves as a liaison between end users, subject matter experts, and vendor implementation team. Ability to work well in team environments. Functional knowledge of the associated application preferred. Demonstrated customer-oriented service excellence principals. Ability and experience understanding end user workflow and owning the technical components of that workflow. Self-motivated individual who can identify and resolve issues and advance personal knowledge. Demonstrated excellent interpersonal communication skills, among facility customers and team members. A quick learner of software and information technology, and motivated to learn new applications. Proficient with word processing, spreadsheet, and email software applications. Ability to execute complex tasks through organization and details driven approach. Ability to present in a virtual setting. The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that leadership retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Mayo Clinic.


Qualifications

Bachelor's Degree 

OR 

Associate's Degree with 2 years' experience in business analysis. 

Epic/Vendor Certification Required. 

Healthcare Financial Management Association (HFMA) Certification Preferred.  Strong interest in process improvement and exposure to RPA tools preferred.


Exemption Status
Exempt
Compensation Detail
$72,758 - $101,816 / year
Benefits Eligible
Yes
Schedule
Full Time
Hours/Pay Period
80
Schedule Details
Standard Days M-F
Weekend Schedule
As Needed
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. 

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'.  Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter
Ronnie BartzQualifications:

Bachelor's Degree 

OR 

Associate's Degree with 2 years' experience in business analysis. 

Epic/Vendor Certification Required. 

Healthcare Financial Management Association (HFMA) Certification Preferred.  Strong interest in process improvement and exposure to RPA tools preferred.

What Mayo Clinic employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Mayo Clinic logo

About Mayo Clinic

Sourced by ZipRecruiter

Mayo Clinic is the largest integrated, not-for-profit medical group practice in the world. We're building the future, one where the best possible care is available to everyone — and more people can heal at home. Our relentless research turns into earlier diagnoses and new cures. That's how we inspire hope in those who need it most. At Mayo Clinic, experts work together to solve the most challenging unmet needs of patients. Our history of innovation dates back almost 150 years, when brothers Will and Charlie Mayo pioneered an integrated, team-based approach to medicine. Today, that trailblazing spirit drives innovations like Mayo Clinic Platform — which powers new technologies to change how care is delivered to all.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Rochester, MN, US

Year founded

1919

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