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Virtual Help Desk Jobs in Minnesota (NOW HIRING)

Securitas

Administrative Generalist

Saint Paul, MN · On-site

$19/hr

Mon - Fri: 8AM - 5PM We have a GREAT OPPORTUNITY for a Front Desk Admin Generalist to help support ... Virtual Medical Appointments With Telemedicine . * Paid Training. & Paid Weekly (Every Thursday)

Abbott

Administrative Assistant

Minneapolis, MN · On-site

$18.75 - $25.25/hr

Primarily desk-based administrative support role * Excellent organizational and project management ... Help organize larger employee engagement events such as company picnics and team gatherings ...

Abbott

Administrative Assistant

Plymouth, MN · On-site

$31 - $36/hr

Primarily desk-based administrative support role * Excellent organizational and project management ... Help organize larger employee engagement events such as company picnics and team gatherings ...

Abbott

MN

$31 - $36/hr

Primarily desk-based administrative support role Excellent organizational and project management ... Manage calendars, meetings, and travel arrangements Coordinate onsite and virtual meetings, events ...

Marathon Health

PRN Occ Health MA/LPN

Minneapolis, MN · On-site

$22 - $28/hr

We also offer virtual primary care and mental health services accessible in all 50 states ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

Marathon Health

PRN Occ Health MA/LPN

Edina, MN

$22 - $28/hr

We also offer virtual primary care and mental health services accessible in all 50 states ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

Marathon Health

PRN Occ Health MA/LPN

Minneapolis, MN · On-site

$22 - $28/hr

We also offer virtual primary care and mental health services accessible in all 50 states ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

Marathon Health

PRN Occ Health MA/LPN

Saint Paul, MN · On-site

$22 - $28/hr

We also offer virtual primary care and mental health services accessible in all 50 states ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

RTX

Administrative Assistant (Onsite)

Burnsville, MN · On-site

$18.50 - $25/hr

Join us and help shape the future of aerospace and defense. The Administrative Assistant provides ... Support onboarding by coordinating workspace assignments, desk setup, and new-employee resources.

New

Raytheon

Administrative Assistant (Onsite)

Burnsville, MN · On-site

$18.50 - $25/hr

Join us and help shape the future of aerospace and defense. The Administrative Assistant provides ... Support onboarding by coordinating workspace assignments, desk setup, and new-employee resources.

New

Hilton Garden Inn

Hotel Guest Service Representative

MN · On-site

$15 - $17/hr

A minimum of 1 year of customer service and/or hotel front desk experience preferred** Why You'll ... We'll invest in you, providing tools, resources, and mentorship to help you succeed all while ...

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All JobsHelp Desk JobsVirtual Help Desk JobsVirtual Help Desk Jobs in Minnesota

Virtual Help Desk information

What are the key skills and qualifications needed to thrive as a virtual help desk professional?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What is a virtual help desk?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are some common challenges faced by virtual help desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Minnesota? The most popular types of Help Desk jobs in Minnesota are:
Virtual Help Desk jobs near you
Infographic showing various Virtual Help Desk job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Administrative Generalist

Securitas

Saint Paul, MN • On-site

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Securitas rating

6.0

Company rating: 6.0 out of 10

Based on 991 frontline employees who took The Breakroom Quiz

64th of 116 rated security

Job description


Administrative Generalist - Full Time
Primary Location: St. Paul, MN (100% In Office)
Wage: $19.00/HR
Schedule: Mon - Fri: 8AM - 5PM
We have a GREAT OPPORTUNITY for a Front Desk Admin Generalist to help support our St. Paul, MN branch office. This position is responsible for sitting at the front desk, maintaining the front lobby, answering phones, greeting visitors, handling the mail, filing, handling sensitive documents, and assisting human resources to include recruiting along with other miscellaneous tasks that may arise.
Apply Today & Join Our Team!!
Perks & Benefits:
  • Medical, Dental, Vision & 401K Options.
  • Life, AD&D, & Disability Insurance.
  • Virtual Medical Appointments With Telemedicine.
  • Paid Training. & Paid Weekly (Every Thursday).
  • DailyPay Access Program!!
  • Vacation Accrued & Sick Time.
  • 4 Floating Holidays Per Calendar Year.
  • Holiday Pay - New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, & Christmas Day.
  • Paid Family Leave - Up To 12 Weeks Per Year In Accordance With State Law.
  • Employee Assistance Program.
  • Employee Discounts: Apple, Verizon, Vehicles & More!

What You Can Expect:
  • The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
  • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
  • Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
  • In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
  • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
  1. Performs a variety of office administrative functions, such as preparing correspondence and reports, processing mail, telephone and in-person reception, and filing.
  2. Schedules meetings and conferences and assists with travel reservations.
  3. Processes paperwork for benefits enrollment of new associates per client contracts; monitors assignment of associates to various client sites to ensure continued eligibility of the associate for benefits; coordinates enrollment and changes with Region or operations center benefits function.
  4. Inputs scheduling/payroll data into automated resource system; verifies associate hours worked to contract requirements; determines overtime rates and billing hours; completes payroll documents for corrections.
  5. Reconciles all payroll entries and invoices; verifies and distributes paychecks; processes payroll for terminated associates in required time frame.
  6. Reviews client billings and ensures proper billing amounts; reconciles payroll data to time sheets and accounts receivable to time sheets and makes adjustments; responds to client questions and reconciles discrepancies; prepares invoice corrections.
  7. Reviews all accounts payable and ensures timely payment; verifies amounts and calls vendors on any discrepancies.
  8. Contacts clients to set up payment plans on past due accounts.
  9. May serve as Office Manager and provide lead direction to administrative and/or support staff. 10. Performs tasks and duties of a similar nature and scope as required for assigned office.

Basic Requirements:
  • 18 years of age or older.
  • High School Diploma or GED required.
  • Above average computer / technology skills needed - proficient in Microsoft Office programs.
  • Excellent customer service and team leadership skills needed.
  • Must be able to work independently.
  • Must be able to remain calm and professional during stressful situations.
  • Must have great attention to detail.
  • Must have a professional demeanor.
  • All candidates must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation.
  • Must have reliable means of communication & transportation.
  • Must have the legal right to work in the USA.
  • Must have the ability to read, speak and write English.
  • Must be able to work in a fast-paced environment.
  • Preferred 1 year of admin experience.

See a different world.
EOE/M/F/Vet/Disabilities
About Us
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
Benefits include:
  • Retirement plan
  • Employer-provided medical and dental coverage
  • Company-paid life insurance
  • Voluntary life and disability insurance
  • Employee assistance plan
  • Securitas Saves discount program
  • Paid holidays
  • Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
About the Team
Our Company Mission:
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.
Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

What Securitas employees say

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